Newegg Ripped me off!

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Obiwanshinobi900

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Not to long ago I bought a Seagate 400gb "32mb cache" hard drive. I had intended to buy several more in order to raid them. However soon after purchasing just one to tie me over after the death of my raptor they became deactivated. Several people are skeptical as if this drive is really what newegg claimed it to be. It isn't even listed on the Seagate website!
http://www.newegg.com/product/product.aspx?Item=N82E16822148297

It was supposed to be a Seagate ST3400320AS 400GB 7200 RPM 32MB Cache SATA-300 Hard Drive - OEM. But I don't believe it was, it sure doesn't perform like I would hope a 32mb cache hard drive would. And newegg is even charging me a restocking fee! How can they restock a deactivated item! Let alone after ripping me off like this. I even have to pay for shipping! I'm seriously reconsidering ever ordering from newegg again after this.
 
Are you saying that the performance on the drive is poor? You didn't base the whole "this drive must be fast" reason just because of the 32MB cache did you?
 
khansolo said:
Are you saying that the performance on the drive is poor? You didn't base the whole "this drive must be fast" reason just because of the 32MB cache did you?
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Thats not the point, the point is newegg sold me a hard drive that wasn't what was advertised.
 
xxEIEIOxx said:
You will not find OEM drives on Seagate's website.
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Wrong.
You will find all GA OEM drives on Seagate's website, same as you always have. Period.
The only drives you will not find there are those with MSP's. (Manufacturer Specific Part Numbers.)
 
I don't understand.

Are you saying you received the wrong drive? If the link you posted is to the correct drive, then you ordered a crappy OEM drive, not a Barracuda. I'm not sure where the deceptive advertising is. There doesn't appear to be any.
 
Well, some people along with me don't think the hard drive is actually 32mb cache. That, and why did they sell me a drive they were just going to discontinue? I had intentions of raiding it, but I cant because they don't sell it anymore.
 
Not to long ago I bought a Seagate 400gb "32mb cache" hard drive.
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How long ago? If you are outside of 30 days, then you will have to pay a restocking fee to return a non defective item.

However soon after purchasing just one to tie me over after the death of my raptor they became deactivated.
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It's not Neweggs fault that they cannot get the parts from Seagate any more.

How much did you originally pay for the drive?

It is weird that there is zero mention of this part on Seagate's website.

The 32 mb cache will not translate into dramatic real world performance increases like the higher densities of perpendicular recording will. Did you run HD Tach on this drive? What is the avg sustained read speed? My 7200.11 gets in the upper 80's.

Don
 
Obiwanshinobi900 said:
Well, some people along with me don't think the hard drive is actually 32mb cache. That, and why did they sell me a drive they were just going to discontinue? I had intentions of raiding it, but I cant because they don't sell it anymore.
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Why do you suspect the amount of cache reported is inaccurate?
 
NKDietrich said:
Why do you suspect the amount of cache reported is inaccurate?
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Theres no way to check it, there is word around forums that that version is actually 8mb. And people reviewing it claimed it wasn't 8mb also. Also the drive makes a terrible clicking sound, I still feel very cheated.
 
1) Newegg didn't "rip you off", they only put down the specs they are given from the manufacturer.
2) Judging by the model number, it is a 32 MB cache drive.
3) 32 MB isn't going to offer a huge improvement over 16 MB drives for the majority of tasks.

Caveat emptor.
 
Have you thought about taking a photo or at least giving us some details of the physical unit you received?
 
tdg said:
1) Newegg didn't "rip you off", they only put down the specs they are given from the manufacturer.
2) Judging by the model number, it is a 32 MB cache drive.
3) 32 MB isn't going to offer a huge improvement over 16 MB drives for the majority of tasks.

Caveat emptor.
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I thought it was neweggs job to be responsible for the product specs they list on their website.

And I don't see why I have to pay a restocking fee for a product that they aren't going to re stock.
 
I thought it was neweggs job to be responsible for the product specs they list on their website.
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They can only report what the manufacturer tells them.

There were some problems with the early versions of the 7200.11 drives not fully utilizing the full 32 MB cache. That was fixed by a software update. Bad for Seagate to originally ship them like that though.

And I don't see why I have to pay a restocking fee for a product that they aren't going to re stock.
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If you return it as a working part, they will resell it as an open box item at some discount.

As far as the clicking noise, have you run the Seatools diagnostics on the drive. If it reports errors, at least you can get a "working" drive from Seagate.

Did you buy it more than 30 days ago?

I have ordered several things from Newegg, and have been happy with there service. Of course I have not had to return anything. But so far in this instance, I don't think they are in the wrong here.
 
DonDon said:
How long ago? If you are outside of 30 days, then you will have to pay a restocking fee to return a non defective item.



It's not Neweggs fault that they cannot get the parts from Seagate any more.

How much did you originally pay for the drive?

It is weird that there is zero mention of this part on Seagate's website.

The 32 mb cache will not translate into dramatic real world performance increases like the higher densities of perpendicular recording will. Did you run HD Tach on this drive? What is the avg sustained read speed? My 7200.11 gets in the upper 80's.

Don
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My average sustained read speed is 70. I am returning it. I can't believe I have to pay for shipping and restocking for a gimped drive. That is soooo weak.
 
My google-fu brought me this:

http://forum.pcstats.com/showthread.php?t=41513

Seagate has recently discovered that some of Seagate’s Barracuda 7200.11 hard drives with firmware version SD04 or SD14 will report an incorrect cache size.

The discrepancy is due to the firmware incorrectly identifying the cache size during the buffer size auto detection algorithm. This incorrect value will be passed from the drive, via the “Identify Drive” command to the system BIOS, which in turn reports the incorrect cache size.

The following Barracuda 7200.11 models have been impacted:

ST3500320AS PN 9BX154-302 with firmware code SD04 or SD14
ST3750330AS PN 9BX156-302 with firmware code SD04 or SD14
ST31000340AS PN 9BX158-302 with firmware code SD04 or SD14
For all inventory with the Seagate P/Ns mentioned, a simple firmware update is needed to resolve this issue. No action required for -302 with firmware code AD14. Additionally, no action on your part is required for the Barracuda 7200.11 drives that have already been shipped to end users – Seagate will provide end user support at the Seagate Support Web Site.
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It doesn't say your drive specifically, but it was brought up in that thread specific to your drive.


Admin Edit: One thread on this topic is enough
 
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