newegg return policy

[Thor]

I have never had to return something to them, they have always been great, however, i noticed i ordered the wrong motherboard (my fault) some how i managed to get a m-atx DFI (ati chipset) board when i ment to get the low end dfi crossfire board (there's only a 10 or 20 $ difference) regardless, the parts have shipped and should be here tomarrow, i dont plan on opening the mobo, becuase it is the wrong one, will newegg give me a full refund??? or wil i end up paying a restock fee even thought its going to be an exchange (+upgrade) i dont see anything in there return policy about shuch an instance... also, i expect im out the shipping... which is going to end up costing me 60$ ( i hate liveing in hawaii.... ) (or is there some way they will work with me on that as well???)

or should i give them a call and see what we can work out? i really cant afford the 60$ right now, but seeing as how this isnt my pc i half to make right the guy im building it for is expecting a certain motherboard, honestly he wouldnt know the difference unless i told him... but i would rather him come back to me for more builds...

what have your exoperiences been???

 

[zoobaby]

Give them a call. My past experience on similar mistake has been that they wave the restock fee, but you are out shipping. In all honesty, the margins are so thin, that if they refunded shipping they would lose money on your order. Newegg service is usually pretty good about working with people, just don't be an arse to to them.

 

[Newegg Support]

Hey Thore,

Sorry to hear that you ordered the incorrect board. If your item is still unopened (as stated in your post), we’d be glad to waive the restocking fee.

In regards to the return shipping cost, unfortunately, we can only issue shipping credits on items that are defective. However, considering your situation and that fact that you will be shipping from Hawaii, we could offer you some type of shipping discount toward your next purchase.

PM us with your Sales Order (SO#) for further assistance.

Mahalo

Have a pleasant day!