Newegg betray's us?

[Seven]

for those of you who the link doesn't work

The link doesn't work for anyone. It is a link to the shopping cart. Which means it shows the person who clicks the link's shopping cart, not yours.

 

[joemama]

On pricewatch, Newegg used to be either at the top or in the top 5 of the lowest prices....these days you have to scroll down quite a ways or even go to the next page to find their entry. Time for me to find an online vendor that hasn't yet "made it" to the top of the heap and is hungry for business.

 

[NeoLogic]

The link doesn't work for anyone. It is a link to the shopping cart. Which means it shows the person who clicks the link's shopping cart, not yours.

Is this better?

 

[Orinthical]

I too have noticed prices at Newegg going up and not really seeming to come down any. For two weeks I watched a certain wireless card stay at the same price but then, (seemingly) after it received some rave reviews and a 4/5 star rating, its price went up by $1.49 and the free shipping was gone. (So I guess you could say the price was raised by $6.49 actually.)

Supply and Demand or just price rigging due to popularity? Don't know. Newegg still holds the best price on tis particular card and will probably get my money when the time comes... unless they raise it any higher.

As for the rest of my component needs -- I'll always check Newegg, but I think I'll definately start including some of the smaller companies in my search habits. Newegg can no longer be "trusted" to have the lowest price.

On the other hand, I commend them for refunding me the shipping fee when one of my prior purchases didn't ship "on time."

As for other E-Tailers, ZipZoomFly has been outstanding.

 

[conscript]

Have spent over 10K at newegg dating back to 2000 when alot of people hadn't ehard of them. I agree completely with this thread, they're not what they used to be. Getting "big" is no excuse. I still go there first (I love the detailed pictures of most items), but now I find myself comparing to three or four other competitors like ZZF, monarch, Mwave (which has also jumped the shark imo).

 

[ozziegn]

while I have always loved Newegg, I must admit that I've been doing alot more shopping lately at ZipZoomFly as well.

their prices are almost dead on with Newegg's on most of their stuff but the 2nd day free shipping is sooooo nice from ZZF.

 

[EnderW]

their prices are almost dead on with Newegg's on most of their stuff but the 2nd day free shipping is sooooo nice from ZZF.

hey where are you located? curious b/c someone remarked that ZZF's 2nd day UPS and newegg's FedEx saver are about the same, but for me ZZF is usually about 3 days faster

 

[cambio]

If the consensus is that they are gouging us, then they are. It's that simple. Those customers who are happy with their shopping experience and feel that they've gotten a product at good price will make or break any retailer. Word of mouth, Reseller Ratings and online forums attest to that.

Newegg received a significant portion of my past business as I was always quite pleased with my shopping experience with them. However, the simple purchase of my new, fairly priced BFG 6800 Ultra from Chumbo has turned me against them. Newegg played me for a sucker and I didn't bite. I haven't shopped there since and have little impetus to shop there again.

Supply and demand pricing should not be a consideration in today’s online market place for serious businesses that plan to be around tomorrow. When margins become so tight that a company has to take advantage of the very enthusiast who bolster the bottom line, then it's time to review the business plan.

 

[Wolf-R1]

Guys, they're just getting big. Business picks up, and no they are trying to keep up with it. It's hard to be the best mom and pop store on the net, become famous, and stay in business; Maybe you should be writing letters to them, telling them what's up, not flaming them in a forum? They've done alot for all of us, they don't owe us anything; but I do agree, if they want to stay in business, they must remain competitive. But that's all we're talking about here- that they no longer have the best prices on the internet. Thing is, does anyone here really know why? Remember, they are a retailer, they sell stuff in order to make money...

Amen brother...

You people still crack me up. Always want something for nothing and scream when you have to pay a few bucks more. Times change. Business changes too. None of us have any real clue as to why Newegg's prices and shipping are changing or why it takes a day or two longer for you to get your goods. I do know one thing though...Newegg seems to be branching out to business customers (of which I am one as well) and in order to do that they have to carefully watch their costs. Business the way they are doing it is a precarious ledge on which to perch. You can't always give outstanding service and the best possible prices. Sometimes sacrifices have to be made.

And if you all don't like it go somewhere else. I guarantee you that you'll be looking back at places like Newegg again not too long after your experiences with other shops.

 

[0ldman]

Bottom line, I live in the boonies. When I can get better prices on an item at Walmart than Newegg... it disturbs me.

Linksys 802.11b wireless router, last I checked was $55 shipped, WM sells it for $47 and I don't have to wait 2 days.

Of course, as Walmart beats Newegg's price, I can't resell it worth a damn. I don't sell those routers anymore, I just tell my customers to get one from Walmart and I'll get the rest.

 

[HRslammR]

that's why i use www.pricewatch.com or www.svc.com

 

[IdiotInCharge]

nah, that's just due to the fact that UPS sucks ass

no offense to you, just some bad experiences with them

I see it everyday. Day in day out. Unfotunately, being a grunt looking at management, there isn't just a whole lot to do about it; lemme finish my degree and get a real job there, and I'll see if I can't fix it. Lol.

 

[IceWindus]

Bottom line, I live in the boonies. When I can get better prices on an item at Walmart than Newegg... it disturbs me.

Linksys 802.11b wireless router, last I checked was $55 shipped, WM sells it for $47 and I don't have to wait 2 days.

Of course, as Walmart beats Newegg's price, I can't resell it worth a damn. I don't sell those routers anymore, I just tell my customers to get one from Walmart and I'll get the rest.

Competing with Wal-Mart is a pure death sentance. Trust me, I worked for them for 2.5 years.

 

[Chris_Morley]

stupid

Stupid enought to drive them to $1 billion in sales this year...

 

[TheGameguru]

My current gripe with newegg is not the price..

its that they no longer seem to be able to get my shipments out the same day.. last 3 weeks it seems every order I place with them takes at least 1-2 day to get shipped out..

Rush processing doesnt help either..

 

[Chris_Morley]

My current gripe with newegg is not the price..

its that they no longer seem to be able to get my shipments out the same day.. last 3 weeks it seems every order I place with them takes at least 1-2 day to get shipped out..

Rush processing doesnt help either..

Weird, I haven't had that problem with the 3 orders I placed with them in the past 2 weeks.

 

[conscript]

Amen brother...

You people still crack me up. Always want something for nothing and scream when you have to pay a few bucks more. Times change. Business changes too. None of us have any real clue as to why Newegg's prices and shipping are changing or why it takes a day or two longer for you to get your goods. I do know one thing though...Newegg seems to be branching out to business customers (of which I am one as well) and in order to do that they have to carefully watch their costs. Business the way they are doing it is a precarious ledge on which to perch. You can't always give outstanding service and the best possible prices. Sometimes sacrifices have to be made.

And if you all don't like it go somewhere else. I guarantee you that you'll be looking back at places like Newegg again not too long after your experiences with other shops.

you're new, so I'll excuse your ignorance, but it was people like me that made newegg. Newegg has gone "corporate" if you will, and basically have put enough advertisments in PC magazine where "business customers" like you have caught on to the "hip" etailer, and in the process started to drive away it's enthusiast customers like those in this thread. And business customers, if that what you want to call them, are not knowledgable enough to know the difference. I'm not crying, but it is sad that I'm having to find a new etailer to purchase from after 4 years with the egg.

 

[Chris_Morley]

you're new, so I'll excuse your ignorance, but it was people like me that made newegg. Newegg has gone "corporate" if you will, and basically have put enough advertisments in PC magazine where "Business customers" have cuaght on to the "hip" etailer, and in the process started to drive away it's enthusiast customers like those in this thread. And business customers, if that what you want to call them, are not knowledgable enough to know the difference. I'm not crying, but it is sad that I'm having to find a new etailer to purchase from after 4 years with the egg.

Don't let a UID fool you, believe it or not there are people who shop there that don't have an account here. And business customers will place orders bigger than you time after time. When we had a shortage of Opterons, we placed a $10K order for them from Newegg.

 

[conscript]

Don't let a UID fool you, believe it or not there are people who shop there that don't have an account here.

huh?

 

[Chris_Morley]

huh?

His comment about excusing the other poster's 'ignorance' because he was new. Like your user id denotes your number of Newegg experiences...

 

[0ldman]

Competing with Wal-Mart is a pure death sentance. Trust me, I worked for them for 2.5 years.

yea, but computer hardware? bull****.

weak hardware, high prices... but they beat the egg on Linksys routers quite nicely.

 

[IceWindus]

yea, but computer hardware? bull****.

weak hardware, high prices... but they beat the egg on Linksys routers quite nicely.

I meant prices.

True you don't go to Wal-Mart for IT networking needs *unless your the average dumbass consumer* bud I saved alot of money getting basic networking stuff, mice, keyboards, CDRW's, CD covers.ect..ect.. then I woulda paid at Best Buy

 

[conscript]

His comment about excusing the other poster's 'ignorance' because he was new. Like your user id denotes your number of Newegg experiences...

i meant new to these forums, which the user ID does denote. And by being new to these forums has no idea how much newegg has been sold here by entusiasts and made newegg what it is today. We were buying way before they had ads in every magazine and fancy web advertisements

 

[conscript]

Don't let a UID fool you, believe it or not there are people who shop there that don't have an account here. And business customers will place orders bigger than you time after time. When we had a shortage of Opterons, we placed a $10K order for them from Newegg.

Maybe on a one to one basis, but I'd bet anything that neweggs customer base is easily 20 to 1 individual vs. businesses, and the sales from idividuals far outway business bulk purchases.

I mean, large business aren't even messing with newegg, everything is thru dell, gateway, HP.

What kind of business are you a part of that you buy 10K of opterons from newegg?

 

[Chris_Morley]

Maybe on a one to one basis, but I'd bet anything that neweggs customer base is easily 20 to 1 individual vs. businesses, and the sales from idividuals far outway business bulk purchases.

I mean, large business aren't even messing with newegg, everything is thru dell, gateway, HP.

What kind of business are you a part of that you buy 10K of opterons from newegg?

www.boxxtech.com

And what you forget is, while a business customer may be outnumbered 20 to 1 as you say by individuals...when you have 20 people buying a vid card here and there and maybe a CCFL, the business that deals in larger, higher-margin orders are what put bread on the table.

I know, I was Marketing Coordinator for Directron.com from 2001-2002. I personally sold hundreds of thousands of dollars to places like CompUSA (they have to get their procs somewhere). Directron's off-line business was huge, and still is, from what I hear. A friend of mine who just quit helped put together a multi-million dollar school bid that they won, which would be a giant portion of sales for that quarter for Directron.

Now, I'm not saying that's the case with Newegg, but they're very smart for going after larger businesses and doing what it takes to cater to them.

 

[conscript]

www.boxxtech.com

And what you forget is, while a business customer may be outnumbered 20 to 1 as you say by individuals...when you have 20 people buying a vid card here and there and maybe a CCFL, the business that deals in larger, higher-margin orders are what put bread on the table.

I know, I was Marketing Coordinator for Directron.com from 2001-2002. I personally sold hundreds of thousands of dollars to places like CompUSA (they have to get their procs somewhere). Directron's off-line business was huge, and still is, from what I hear. A friend of mine who just quit helped put together a multi-million dollar school bid that they one, which would be a giant portion of sales for that quarter for Directron.

Now, I'm not saying that's the case with Newegg, but they're very smart for going after larger businesses and doing what it takes to cater to them.

Ok, why would compusa buy cpus from an online retailer as opposed to a distributor? You answered politely so I don't mean to flat our call you full of bs, but could someone here corroberate that that maybe works for compusa? I would be totally shocked.

edit: by the way, very nice website and those are pretty cool cases for workstations.

 

[Chris_Morley]

Ok, why would compusa buy cpus from an online retailer as opposed to a distributor? You answered politely so I don't mean to flat our call you full of bs, but could someone here corroberate that that maybe works for compusa? I would be totally shocked.

CompUSA ordering is a lot like the government of the USA...there is a lot of power granted to the individual regions , up to and including finding distributors. Winning a CompUSA bid is like having to take care of retarded foster children. It's a hastle, but the pay is good. For instance, the way an order worked is that we had an FTP site that they'd upload a .txt file to that had the order information. We had to write an Access Db to decode, verify, and load back into the ftp site for their servers to download our order confirmations. Then they had weird requests like PIBs had to have the bar code blacked out and they'd put their own labels on. It was a hastle, but they placed $40K+ orders at a time. We served a region in the midwest. I may have contact info for the regional purchaser in a notepad somewhere, but that was years ago.

CompUSA had to order from places like Directron.com because they're fucked up. If they had any sense the would have gone to where WE were getting our product, like D&H, or Ingram Micro. As it stood, they could get a lot of case mod gear and cases from us that they couldn't anywhere else.

I have no reason to lie on these forums. Take what I have to say or don't, it's no skin off my back.

 

[GreySkyMan]

"Once you know, you Newegg."

 

[IdiotInCharge]

CompUSA ordering is a lot like the government of the USA...there is a lot of power granted to the individual regions , up to and including finding distributors. Winning a CompUSA bid is like having to take care of retarded foster children. It's a hastle, but the pay is good. For instance, the way an order worked is that we had an FTP site that they'd upload a .txt file to that had the order information. We had to write an Access Db to decode, verify, and load back into the ftp site for their servers to download our order confirmations. Then they had weird requests like PIBs had to have the bar code blacked out and they'd put their own labels on. It was a hastle, but they placed $40K+ orders at a time. We served a region in the midwest. I may have contact info for the regional purchaser in a notepad somewhere, but that was years ago.

CompUSA had to order from places like Directron.com because they're fucked up. If they had any sense the would have gone to where WE were getting our product, like D&H, or Ingram Micro. As it stood, they could get a lot of case mod gear and cases from us that they couldn't anywhere else.

I have no reason to lie on these forums. Take what I have to say or don't, it's no skin off my back.

Sounds like the CompUSA I worked for a few years back. Ever notice their CPU/Mobo prices are always absolutely wretched? They're not Fry's, but I guess it gives them comfort to have CPU's on the shelves, even if no one would ever buy on at that price.

 

[Chris_Morley]

Sounds like the CompUSA I worked for a few years back. Ever notice their CPU/Mobo prices are always absolutely wretched? They're not Fry's, but I guess it gives them comfort to have CPU's on the shelves, even if no one would ever buy on at that price.

They have some mean return policies that you have to agree to as well. Once an AMD discount came down the chain that Directron's buyers did not know of or did not inform me of...so they returned $20K worth of PIBs 2 weeks after receiving them, and we had to give them 100% back. Oh, and they had to make their 18-20 points on it, regardless of where that put them against the competition. So if we were making 10 points, and they were make 20 points...that = ripoff for the consumer.

 

[IceWindus]

Sounds like the CompUSA I worked for a few years back. Ever notice their CPU/Mobo prices are always absolutely wretched? They're not Fry's, but I guess it gives them comfort to have CPU's on the shelves, even if no one would ever buy on at that price

Well to a captiolist based economy

 

[conscript]

no, I believe you Morley, and I defintiely believe compusa is fucked up. Now, I don't know if I am a typical newegg consumer on these forums, but i just added up how much I've spent since early 2001 and it's over 10K. ($10,181.86 to be exact ) I also forgot my password with my old verizon email and have since changed twice, but I did start buying in sept 2000).

Now, lets just keep up the assumption that I made that you agreed to in our debate, that people like me outnumber business consumers 20 to 1. Let's also assume I'm the typical consumer here in this forum form newegg. So basicall, each one of these business consumers would have to have purchased $200,000? Do you think your company has?

I don't know, I just feel like I've got a big FU from newegg. "sorry, we don't need you anymore". I remember back on these forums people would ask where can they buy xxx motherboard. I'd reply "newegg", and the next ten posts would be, "what is newegg?", "kind of a sketchy name isn't it?", "i just bought from them for the first time, awesome store", "I normally buy all my stuff from Compusa, but I'll check it out"..etc, etc.,

Also, just because I was feeling a little nostalgic and also because I wanted to make sure I wasn't overstating how much business I've done with them, here is my buying history with them. Very funny to see someof the stuff I bought from them in 2001, like my Elsa Gladiac GF2 Ultra!

 

[Seven]

Is this better?

Nope, doesn't work. No offense, but use some common sense. Look at the link. Is there anything about it that looks like it specifically identifies someone? There are no numbers, usernames, session IDs, or anything like that - its just a static link. That link too shows the wish list only for the person who clicks it, not yours.

 

[TheGameguru]

Weird, I haven't had that problem with the 3 orders I placed with them in the past 2 weeks.

We'll see.. placed 2 orders with them this morning (EDT)

I'm curious if they go out today or tommorow.. so far they're on a 2 day processing for me lately.

 

[orkan]

Keep this thread on track guys.

I want the newegg people to see it, and we don't need a few half-witt's in here screwing up the flow.

The bottom line is the fact that newegg was built by people in this forum. Without us, it is likely that newegg would have taken much longer to get known. Enthusiasts talk. We talk about what is best, and we talk about what isnt. I have sold newegg to countless other people as the number one place to do tech business.

For that reason alone, I feel extremely betrayed. My own personal business with them aside. I put my name on their company as I bragged them up to thousands of other people, whom I can confirm have made purchases there... and continue to today.

What is the solution? I say, offer incentives for those of us that have spent their life savings there. They should initiate a rate savings system, saying that if your past orders total X$, you get X% off all of your purchases.

This would show me that they still care about their customers that MADE them who they are. If they gave me discounts due to the amount of money I've already spent there, so I could still shop there and get a good deal... I would remain a happy and loyal customer.

 

[Optik]

Keep this thread on track guys.

I want the newegg people to see it, and we don't need a few half-witt's in here screwing up the flow.

The bottom line is the fact that newegg was built by people in this forum. Without us, it is likely that newegg would have taken much longer to get known. Enthusiasts talk. We talk about what is best, and we talk about what isnt. I have sold newegg to countless other people as the number one place to do tech business.

For that reason alone, I feel extremely betrayed. My own personal business with them aside. I put my name on their company as I bragged them up to thousands of other people, whom I can confirm have made purchases there... and continue to today.

What is the solution? I say, offer incentives for those of us that have spent their life savings there. They should initiate a rate savings system, saying that if your past orders total X$, you get X% off all of your purchases.

This would show me that they still care about their customers that MADE them who they are. If they gave me discounts due to the amount of money I've already spent there, so I could still shop there and get a good deal... I would remain a happy and loyal customer.

1) Sorry to say, but [H]ardforums arent the ONLY enthusiast forum out there. I'm sure this forum helped newegg out, but- there are tons of other enthusiast forums that vehemetly recommend newegg.

2) you're buying a TOP OF THE LINE product. repeat after me. TOP OF THE LINE. expect to pay a lot for a card thats one of the best.

3) no, you're not getting gouged- sorry. Newegg has every right to charge xxxx amount for x product- in fact, if you've brought a lot from Newegg, you've probably saved hundreds- if not thousands of dollars from them (i know i have) and a little price bump in a TOP OF THE LINE product isnt a big deal

4) did i mention that you're looking at ATI's flagship agp card?

admittedly, neweggs service has dropped, ie purchase processing, shipments, etc. however, you must also realize that newegg is most likely being stretched in terms of available 'hands' to actually process your orders. newegg is obviously bigger than its ever been, and they're entering a new level in terms of sales, etc.

 

[orkan]

Well... I guess the [H] thinks I am wrong. Makes me wonder how much the banner at the top of this webpage is being sold for.

<email copy>

Supply and Demand.

If you don't want to pay them, don't buy from them.

_____________________________

Kyle Bennett
Editor-in-Chief @ HardOCP.com
_____________________________

-----Original Message-----
From: Greg Dykstra [mailto:blahblah@nowhere.com]
Sent: Monday, September 20, 2004 1:45 PM
To: kyle@hardocp.com
Subject: Newegg thread on forums.


Kyle,

I started a thread about newegg in your forums that I would really like the newegg people to see. Do you have a high level contact there that you can send this link to?

http://www.hardforum.com/showthread.php?p=1026640565#post1026640565

My post on page 4, with my proposed solution is what I want them to see.

Thanks,

Greg Dykstra
aka. orkan

 

[raz-0]

It IS gouging when you mark up something scarce. It isn't illegal or anything (in this instance), but it is bad policy. It generates bad press and resentment from the customer base. However, newegg is free to do whatever they want.

Newegg's prices are getting worse, as is their delivery time (I haven't had an order in the last 6 months from them that didn't take about 48 hours to get out of the depot). Some people seem to take great offense at this. Personally, I can rattle off a list of etailers I have seen go down this road repeatedly.

Things pretty much guaranteeing their doom in the marketplace:

1)co-branding their site with some recognized name-brand desiring an etailer pressence without the work.

2)accepting government and educational PO's. (aint nothing like loaning the government money and taking the interest out of the cash customers)

3) invading russia in winter.

4) sending out paper catalogs/circulars once a month with meaningless and horrible prices. (yes, please, send me a device to remind me why I stopped buying stuff from you)

5)branching out to consumer electronics or some other barely related retail field. (yes, make your support structure less efficient while increasing overhead costs to compete in a market you ahve no recognition in).

 

[conscript]

Supply and Demand.

If you don't want to pay them, don't buy from them.

_____________________________

Kyle Bennett
Editor-in-Chief @ HardOCP.com
_____________________________

well, no ones arguing the laws of supply and demand. And I think most who posted here aren't buying from newegg anymore.

The thread is about the fall of what used to be the only place to go, and now is maybe choice 4 or 5 on the list. Don't know why it's in the vid card forum, but a good discussion nevertheless. No big deal, but i think it's a bad model myself that they've adapted.

 

[Chris_Morley]

It IS gouging when you mark up something scarce. It isn't illegal or anything (in this instance), but it is bad policy. It generates bad press and resentment from the customer base. However, newegg is free to do whatever they want.

Newegg's prices are getting worse, as is their delivery time (I haven't had an order in the last 6 months from them that didn't take about 48 hours to get out of the depot). Some people seem to take great offense at this. Personally, I can rattle off a list of etailers I have seen go down this road repeatedly.

Things pretty much guaranteeing their doom in the marketplace:

1)co-branding their site with some recognized name-brand desiring an etailer pressence without the work.

2)accepting government and educational PO's. (aint nothing like loaning the government money and taking the interest out of the cash customers)

3) invading russia in winter.

4) sending out paper catalogs/circulars once a month with meaningless and horrible prices. (yes, please, send me a device to remind me why I stopped buying stuff from you)

5)branching out to consumer electronics or some other barely related retail field. (yes, make your support structure less efficient while increasing overhead costs to compete in a market you ahve no recognition in).

1) Over $500 million in revenue last year
2) Over $1 billion this year
3) Over $2 billion next year
4) IPO on the horizon

They are the #6 etailer in the US. This didn't happen overnight.