New Computer Build, need help.

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icxnamjah

Limp Gawd
Joined
Aug 5, 2004
Messages
199
Hi, I hope I am posting this in the right section and would appreciate any help that I could get.


My computer randomly reboots once or twice a day. Sometimes twice in a row and that is that, but I noticed something strange that it ONLY happens when I am browsing the web regardless of the browser that I am using.

Now this could be complete coincidence, but it never happens when I am gaming as of yet. I also ran Prime 95 and stressed tested my system for a solid hour with no reboots at all. I have left my system on for days and my system temps were all completely normal until while browsing the web for a few hours after clicking a link; bam reboot.

I checked windows event viewer and it states :

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2009-11-19T09:28:03.046875000Z

EventRecordID 8918

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Rika-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

I also went into system properties in my computer and turned off "automatically restart" just to see if there could be a blue screen, but nope. My monitors black out as if somebody other than myself went and hit the reset button on my case.

It reports no other error, but that. I just reformatted and hopefully I will be stable, but I doubt it. Worries me that it only happens when I am browsing the web. Any advice or suggestions would be most appreciated.

Thanks again
 
malware scanner?
prime95, which test? blend or small FFTs?
memtest?
sounds more like a sw issue to me. what OS?
updated drivers?
any particular weblink? like clicking on www.google.com will do it?
sounds like a virus or spyware problem, though.
 
Hi thanks for the quick response and yea, i have never had this problem before on any of my builds.

I have a feeling its my power supply and I have one coming, but the reboots started happening on a fresh installation of windows 7 after installing all the necessary things needed for web browsing such as flash, java, etc.

The reboots usually happen on a click of a link to any site really. Feels like a ticking time bomb because any link would do it or when a site is flash heavy (sometimes), my computer freezes and reboots itself.

As for prime 95, i just stressed tested on the default settings which loaded my cpu to 100%.

All my drivers are up to date.

My temps right now are in the low 30 c range and nothing seems abnormal. I just can't understand why it only happens when I am surfing the web (so far). I can play WoW for 5 hrs straight and then open my browser to watch a youtube clip, it seems a ghost went and hit the reset button. No blue screen or anything, just simply reboots. SO WEIRD!

Are there any malware/virus scanners out there that you would recommend? Thanks again
 
Did you run Memtest like Enginurd asked?

Malware/AV scanner wise, I'd go with MalwareBytes in combination with MS Security Essentials.

Also what are the full specs of your PC?
 
Hi, yes I used windows memory diagnostics and it stated no errors, but I will give memtest a whirl

My system specs :

Evga X58 mobo
i7 920 stock speeds with zalman heatsink
6 gigs corsair dominator ddr 3 ram running at 1600 mhtz
WD 300gb raptor

I did not do any bios update whatsoever either.
 
icxnamjah said:
Hi, yes I used windows memory diagnostics and it stated no errors, but I will give memtest a whirl

My system specs :

Evga X58 mobo
i7 920 stock speeds with zalman heatsink
6 gigs corsair dominator ddr 3 ram running at 1600 mhtz
WD 300gb raptor

I did not do any bios update whatsoever either.
Click to expand...

Windows Memory diagnostics is worthless. Definitely try Memtest.

What PSU do you have?
 
That program detected 600 problems. After a full clean reinstall of windows? Jesus...
 
icxnamjah said:
That program detected 600 problems. After a full clean reinstall of windows? Jesus...
Click to expand...

What program? Memtest? If so, either the RAM voltage is set incorrectly or the RAM is defective.
 
icxnamjah said:
the malware software you recommended and memtest came back clean
Click to expand...

For future reference, 30 to 40min is not long enough for a Memtest test. Let Memtest+ run for at least three hours on each stick of RAM separately as well as test the RAM all together. Go for a full 24 hours if you want to be completely sure that the RAM is not a problem. If you start seeing errors, than your RAM is defective or you have incorrect settings for the RAM.

Anyway, 600+ issues? Jeez, what kind of sites are you going to?;)
 
will do @ memtest

Dude, I just reformatted and it reported so many errors. I ran the cleaner and then my computer froze. Windows C: error ran on its own and fixed a lot of problems automatically before i was able to come back into windows again :T
 
icxnamjah said:
Dude, I just reformatted and it reported so many errors. I ran the cleaner and then my computer froze. Windows C: error ran on its own and fixed a lot of problems automatically before i was able to come back into windows again :T
Click to expand...

Any number of ways that could happen. Maybe you have an external hard drive or second hard drive that's infected, another PC on the network is infected, etc
 
That is why you install anti-malware sw BEFORE you plug it into any network. :p Anyhow, yah, run memtest for at least 15 passes (not a windows program; linked in the sticky troubleshooting guide).
 
I think i pinpointed the problem, it isn't just the clicking of the link (although it is). I run a dual monitor set up with the 2nd in expand mode. If i am browsing the web on both monitors, but click a link on the browser open in the monitor that is set as my main display, the computer reboots!

Anyone know why this happens? Also if I run video on both monitors, it reboots as well. Could it be the nvidia drivers bugging out?
 
sure, roll them back to an older version and see if that helps. use driver sweeper to remove the old drivers.
 
So, I did yet another hard drive wipe and installed all the latest drivers. I no longer get reboots now, its a complete system lock. Only once so far while playing WoW and streaming video on the 2nd monitor.

Then I got my first ever blue screen instead of a simple reboot :

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041201
BCP2: FFFFF680000040F8
BCP3: 2C4000014A5F4025
BCP4: FFFFFA8006C5D0D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Forgot to mention that I ran memtest for 24 hrs with no errors.

I did find out something interesting though. On the EVGA x58 mobo, there are 3 green and 3 black colored ram slots. I currently have them in the green as suggested by the instruction manual, however when I placed them in the black colored slots, the computer turns on and shuts off over and over. Even with just 1 stick. Sometimes it would stay on, but refuse to boot up.

I think I came to the conclusion that it is my motherboard causing all these headaches, but I need to be sure before I go buy a new one and return this one back to newegg.

Are there any diagnostic tools out there to test motherboards? Thanks for any help you guy can give me.
 
Last edited:
0x0000001A: MEMORY_MANAGEMENT

This memory management error is usually hardware related. See the General Troubleshooting of STOP Messages checklist above. If this occurs while installing Windows, also check the Windows system requirements including the amount of RAM and disk space required to load the operating system. If none of the above resolves the problem, see the MSDN article linked above for further steps.
Click to expand...

Have you run Prime95 blend test?
 
I ran the blend test and it shows :

FATAL ERROR: Rounding was 0.49997693, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.4999996195, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.4533183761, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.

I wish it could tell me which peice of hardware that is failing
 
I just ordered some new ram and hopefully that will fix my problem, but could you tell me why my system even fails to stay on nonetheless boot up when I insert my currrent ram in the black slots? Even if the ram is bad, makes no sense as to why it would boot up normally when inserted in the green slots and not the black though.
 
You probably don't need new RAM, just need to set its voltage/timings manually. While waiting for the new RAM, try the proper settings in your BIOS, manually (instead of using AUTO).

Mobos in general want the RAM in the first available slot, by design. Consult your mobo manual.

When you ran Memtest, how many passes did it do? Was this on a single stick or both? Try running Prime95 SmallFFTs test, and report the results.
 
I looked everywhere online for the correct timings/voltage settings for my ram (at stock speeds that is, all i find are settings for 1600 mhtz). Everywhere I went stated that the dim voltage needed was 1.65 and in bios was set to auto/1.5 so I bumped it, however I still can not run blend test in Prime 95 without it erroring out right away with "hardware failure".

Not sure how many passes as I left it on for a whole day and saw no reported errors. Windows memory diagnostic extended test however freezes on me. I also downloaded a windows based memory test program that also locks my computer up.

I guess I have to test the new ram first before I rule out anything.
 
Last edited:
I just flashed my bios and am running memtest atm, 1 hr has elapsed with no errors thus far, I am going to head out and leave it on for a few more hrs and see how it does.
 
Blend test uses both CPU and RAM. Small FFT's test uses just the CPU. Run SmallFFTs and report results.
 
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