cageymaru
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- Joined
- Apr 10, 2003
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Your chat transcript
LiveChat <[email protected]> Thu, Oct 3, 2013 at 11:18 AM
Reply-To: [email protected]
To: Edited out my email address.
Your chat transcript
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Franklin Thu, 10/3/2013 11:02:02 am
Hello XXXXX, thank you for contacting ASUS support. Please give me a few moments to review your information. I will be with you shortly.
XXXXX Thu, 10/3/2013 11:05:33 am
You there Steven T?
Steven T. Thu, 10/3/2013 11:05:44 am
How may I assist you?
XXXXX Thu, 10/3/2013 11:05:48 am
My Asus Xonar Phoebus breakout box has a short in it. Is it possible to just send that part in for replacement or can you'll just send me one? I really hate to remove the entire thing as it's just the breakout box that is bad. It was purchased on January 10, 2013 from Amazon. Thank you. How much does the breakout box cost just for future reference.
I can take a screenshot of the invoice from Amazon if you need it. I didn't think to do so before I started the chat session though.
Steven T. Thu, 10/3/2013 11:07:05 am
By breakout box, are you referring to the control box?
XXXXX Thu, 10/3/2013 11:07:10 am
Yes
The card works fine but the control box has a short in it.
It disconnects from the main card.
It plugs into the card.
Steven T. Thu, 10/3/2013 11:09:10 am
That being a non-serialized accessory, I am uncertain if it is covered under warranty.
One moment please while I verify.
XXXXX Thu, 10/3/2013 11:09:29 am
ok
It comes with the Phoebus as part of the package though.
How much is the control box anyway?
Steven T. Thu, 10/3/2013 11:10:22 am
We do not sell the control box as a standalone item.
XXXXX Thu, 10/3/2013 11:10:28 am
ok
Hmm. So I have to send the entire thing in for warranty work?
I mean I can send you the receipt as all I need is the control box.
Steven T. Thu, 10/3/2013 11:11:48 am
If we could get it in, we would need to RMA the entire card - as the card is the serialized product, and the warranty is tied directly to that serial number.
XXXXX Thu, 10/3/2013 11:11:58 am
Oh ok.
Steven T. Thu, 10/3/2013 11:12:01 am
I am still inquiring if that control box is repairable under warranty.
XXXXX Thu, 10/3/2013 11:12:06 am
kk
Steven T. Thu, 10/3/2013 11:13:16 am
Unfortunately, the control box itself is not covered under warranty.
XXXXX Thu, 10/3/2013 11:13:41 am
Wow. Even though that it comes with the card?
That's crazy!
Ha ha
Well I guess that's fine. I didn't expect much today anyway.
Alright thanks Steven T.
Duration: 00:16:23
E-mail from LiveChat
LiveChat <[email protected]> Thu, Oct 3, 2013 at 11:18 AM
Reply-To: [email protected]
To: Edited out my email address.
Your chat transcript
logo
Franklin Thu, 10/3/2013 11:02:02 am
Hello XXXXX, thank you for contacting ASUS support. Please give me a few moments to review your information. I will be with you shortly.
XXXXX Thu, 10/3/2013 11:05:33 am
You there Steven T?
Steven T. Thu, 10/3/2013 11:05:44 am
How may I assist you?
XXXXX Thu, 10/3/2013 11:05:48 am
My Asus Xonar Phoebus breakout box has a short in it. Is it possible to just send that part in for replacement or can you'll just send me one? I really hate to remove the entire thing as it's just the breakout box that is bad. It was purchased on January 10, 2013 from Amazon. Thank you. How much does the breakout box cost just for future reference.
I can take a screenshot of the invoice from Amazon if you need it. I didn't think to do so before I started the chat session though.
Steven T. Thu, 10/3/2013 11:07:05 am
By breakout box, are you referring to the control box?
XXXXX Thu, 10/3/2013 11:07:10 am
Yes
The card works fine but the control box has a short in it.
It disconnects from the main card.
It plugs into the card.
Steven T. Thu, 10/3/2013 11:09:10 am
That being a non-serialized accessory, I am uncertain if it is covered under warranty.
One moment please while I verify.
XXXXX Thu, 10/3/2013 11:09:29 am
ok
It comes with the Phoebus as part of the package though.
How much is the control box anyway?
Steven T. Thu, 10/3/2013 11:10:22 am
We do not sell the control box as a standalone item.
XXXXX Thu, 10/3/2013 11:10:28 am
ok
Hmm. So I have to send the entire thing in for warranty work?
I mean I can send you the receipt as all I need is the control box.
Steven T. Thu, 10/3/2013 11:11:48 am
If we could get it in, we would need to RMA the entire card - as the card is the serialized product, and the warranty is tied directly to that serial number.
XXXXX Thu, 10/3/2013 11:11:58 am
Oh ok.
Steven T. Thu, 10/3/2013 11:12:01 am
I am still inquiring if that control box is repairable under warranty.
XXXXX Thu, 10/3/2013 11:12:06 am
kk
Steven T. Thu, 10/3/2013 11:13:16 am
Unfortunately, the control box itself is not covered under warranty.
XXXXX Thu, 10/3/2013 11:13:41 am
Wow. Even though that it comes with the card?
That's crazy!
Ha ha
Well I guess that's fine. I didn't expect much today anyway.
Alright thanks Steven T.
Duration: 00:16:23
E-mail from LiveChat