Need Advice

[beachbum3534]

I just received a HP desktop computer from a friend. She says that it was working that morning but when she went back later it was off and it will not come back on. She had a printer and the monitor hooked up to it and they both work fine as she hooked them up to a new system. Could the power supply be bad or is it something worse like the motherboard or something. If lightning did run into it wouldn't it have gotten the monitor and printer too. Any advice is greatly appreciated. I seem to know a little bit about computers and don't mind trying to fix myself before taking to a tech.

 

[engiNURD]

I just received a HP desktop computer from a friend she says that it was working that morning but when she went back later it was off and it will not come back on she had a printer and the monitor hooked up to it and they both work fine as she hooked them up to a new system could the power supply be bad or is it something worse like the motherboard or something if lightning did run into it wouldn't it have gotten the monitor and printer too Any advice is greatly appreciated I seem to know a little bit about computers and don't mind trying to fix myself before taking to a tech

Grammar: it helps people understand what you're trying to say.

Please relax, calm down, and add some punctuation to that post, so its easier to read/understand.

 

[beachbum3534]

Grammar: it helps people understand what you're trying to say.

Please relax, calm down, and add some punctuation to that post, so its easier to read/understand.

I fixed my grammar,is that better! I did not think my post was that hard to understand even though I forgot some punctuation.

 

[Dangman]

First, was there a thunderstorm in the area when the PC died? If not, that could be ruled out.

Second, follow the directions in this quote and see if they help (Third time borrowing this quote today ):

/*------------- <cut n paste> -------------*/
If you have both the 20/24 pin main ATX connector plugged in, AND the 4-Pin ATX12V P4 CPU connector plugged in, then the board should boot fine.

You could test the PSU. Jump start it (on the main atx connector, short the green wire with any black wire, using a paperclip), and see if it stays on. If not, then its probably a faulty PSU. If it works then proceed (though, in rare cases, it may still be the PSU at fault).

Setup everything outside of the case, with the mobo on top of its cardboard box. Plug in only the essentials:
- PSU (namely: main 20/24-pin ATX connector and 4-pin ATX12V P4 CPU Connector)
- CPU w/ HSF
- Single stick of ram
- Videocard if there is no onboard video
- Monitor
- Keyboard
- System speaker/buzzer

* Use a screwdriver if your board doesnt have an onboard power switch. Jump the two power switch leads to turn the power on.

If it won't POST, try different RAM slots. If it still won't POST, pull out the ram (so no ram in the system) and listen for error beeps. If none, pull the vidcard and listen for error beeps. If none, re-seat the CPU/HSF and try again. Report back with results if you're still having issues.
/*------------- </cut n paste> -------------*/

 

[tiraides]

Next, you need to answer a few questions...

- Which specific HP system does your friend have? (List out the full specs list, including model numbers whenever possible. Include the monitor and power supply as well.)
- Was the system connected to a surge protector or an UPS?
- Did your friend try installing the monitor while the computer was running?
- Did your friend connect the printer before or after the drivers were installed for it?
- Have you followed any of the basic troubleshooting steps listed in the GenHard FAQ (on the first page)?

 

[beachbum3534]

Thanks to everyone for their help, My problem has been solved it was a bad PSU replaced and all is working fine now.
Thanks Again