undertaker2k8
[H]ard|Gawd
- Joined
- Jul 25, 2012
- Messages
- 1,990
So I have had a NEC EA274WMi for the past 15 months and have been generally very happy with it until a week ago when a pencil eraser head size spot started appearing on the bottom right of the monitor by itself, it looks like a mura defect but appears to be coming from inside the screen. I thought that being NEC this would be taken care of with an advance exchange without too much fuss but sad to say that is not the case, their tech support has gone out of the way to deny the case ( they acknowledge the problem exists after sending 5 detailed pics to them but claim it is within specs until it becomes even larger and have even suggested that I somehow caused this: my monitors are handled with the utmost care and never cleaned with anything other than a soft microfiber with a tad of distilled water so any damage from my side is out of the question).
So now I have to live with an overpriced monitor with essentially no warranty support from a supposedly top tier company . Even Dell would have already sent out a couple of replacements by now.
So fellow display purists please be aware: NEC support is definitely going downhill and cannot be counted on at all.
If anyonr from NEC is reading this and still cares about customer service the case # is 80567117.
So now I have to live with an overpriced monitor with essentially no warranty support from a supposedly top tier company . Even Dell would have already sent out a couple of replacements by now.
So fellow display purists please be aware: NEC support is definitely going downhill and cannot be counted on at all.
If anyonr from NEC is reading this and still cares about customer service the case # is 80567117.