My luck ran out . . .

M

MrBooMY

Gawd
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Sep 27, 2004
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I've bought probably 20 or so hard drives from Newegg and I've NEVER gotten a DOA (basically DOA, it's only been 3 days) until today. I finally got my grandpa to get me to build him a computer to help him keep up with his rental properties. He's been doing it all on paper for the last umpteen years and I wanted to make the process easier. The system set up perfectly and had been running fine for a burn-in since Thursday of last week. I went to check on it earlier and it was crashed to some kind of weird error screen I'd never seen before. I tried to do a reload and it crashed right after the bootup on the Vista CD with a disk.sys error. So I decided to hook it up to my PC and see what happens. Normally you don't even have to reboot, you just plug it in and it detects it. It HARD locked my PC until I unplugged it. As soon as I did, it started working again. F@#@#, brand new hard drive bit the big one in about 3 days. Lovely! And I have to pay to send it back. The only thing that burns me up worse than that is when people do reviews about it on Newegg and give it 1 egg, cry about it, and say they'll never buy that brand again. Come on people, there is ALWAYS going to be a bad egg in the basket. I don't like it either, but it doesn't make every single product that Western Digital (or whomever) makes a bad product. I agree that it blows monkey nuts to have to spend MORE money and MORE time to get it back and get a working drive, but it's not Newegg's fault, it's the hard drive manufacturer's fault for not having better Quality Control. Nor does it make it a bad product honestly, you just got the bad one. Oh well, my rant is over, I feel a little better, now I get to see how fast Newegg can get my replacement back, which is normally faster than you think.
 
If it makes you feel any better, EVERY single Western Digital drive I have ever had has died on me. I have tried them since the 200MB days. I've had one or multiples of these sizes over the years since I was a kid: 200MB, 540MB, 1.2GB, 6.4GB, 20GB, 40GB, 60GB, 120GB and the last one I bought was a 160GB deal back in '04 on Black Friday. It died on me after a couple months and I vowed never to buy another WD product again. Sometimes it kills me because there are such good deals on them...

I have had other brands die on me, but WD is the only one that consistently dies no matter what model, every single one I have owned (had like 10+) has died within its warranty period.

Also, at work, the organization I work for does not RMA drives because of sensitive data - most of the time our techs have to dismantle them and send the platters off to be destroyed when they have time. We have a full pallet (300-400 drives, maybe more?) of WD2000 model 200GB IDE drives. It makes me absolutely sick to look at and think about all the money wasted. To add insult to injury (not that it really matters since we can't RMA them) but they were all purchased a couple years ago when WD had a 1-year warranty policy.

I have had a couple problems with Maxtor and IBM but it's always after the warranty is over, so I'm not that disappointed. Seagate consumer drives used to suck back in the 90's, but since they have upped their quality in the last 4-5 years, I have been buying them and have not had a problem yet, cross my fingers.
 
umm I would say that it is Neweggs fault because they do a really shitty job packing things. ive received drives that did not even come in anti-static bags from them. I dont buy hard drives from Newegg anymore I buy from ZZF
 
I'm surprised you are continuing to buy from newegg with the way that they pack things.
 
Last HDD I ordered from the 'egg came in a antistatic bag, but at the bottom of the box with no peanuts under it, and heavier items packed on top. That was the last time I ordered a drive from them. Shock has very detrimental effects on a HDD, it wouldn't surprise me if subpar packaging was a big contributor of your drives short lifespan.
 
my recent build in may 08 had 4 drive from newegg in anti-static bags and and tightly wrapped in 3 layers of bubble wrap. why all the complaining?



PS: i now have owned 8 WD drive that have not failed.
 
ALL4AMD said:
my recent build in may 08 had 4 drive from newegg in anti-static bags and and tightly wrapped in 3 layers of bubble wrap. why all the complaining?



PS: i now have owned 8 WD drive that have not failed.
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Same here. Every drive I've bought from newegg has came in an anti static bag and wrapped in a bunch of shrink wrap in a box full of peanuts. Please don't hate maybe there something I don't know.

I know zip ships in the custom foam containers but yea there is something im not getting here. :confused:
 
You really can't let anyone tell you what to do. Clearly from this thread alone there is conflicting evidence about brand reliability and Newegg's shipping practices.

Testimonials are not wide surveys of a company's habits or policies. Everyone has a different experience. Maybe Newegg's warehouse in NJ is staffed by ineffectuals while their warehouses in CA are proactive packers.

The other fact is that computer parts die. You really think that a manufacturer like WD would still be around if they made shit drives that didn't work?

I've been a customer of Newegg's for about 9 years. I switched to them full time after a CSR from TigerDirect was rude to me and insulted me. I've rarely had a problem with them and when Ido they fix it immediately and professoinally.
I've switched to buying all WD drives for me, customers, family and roommates. This is more to streamline the service around them. I've had good luck and bad luck with them. Their RMA process has been straightforward and their CSRs have been professional.

It sucks that the OP has a bad drive on the eve of trying to convince his grandfather to switch to a computer. But he kept a level head and didn't blame WD or Newegg.
 
ALL4AMD said:
my recent build in may 08 had 4 drive from newegg in anti-static bags and and tightly wrapped in 3 layers of bubble wrap. why all the complaining
Click to expand...

DeChache said:
Same here. Every drive I've bought from newegg has came in an anti static bag and wrapped in a bunch of shrink wrap in a box full of peanuts. Please don't hate maybe there something I don't know.
Click to expand...

No one is "hating" on Newegg. Newegg desn't pack disks properly so we don't buy disks from them. Also, we don't want to see fellow enthusiasts burdened by disks that die prematurely so we try to spread the word on adequate disk packing.

Bubble wrap and/or peanuts are not acceptable, especially for multiple drives!

Inadequate packing is especially dangerous when multiple drives are involved because the drives can bang together causing high G shocks.

This is quoted directly from Seagate's own packing page:

Enclose each drive in a SeaShell container or an ESD (electrostatic discharge) bag. If packaging more than one drive, use a separate container for each drive.

Enclose the static-protected drive(s) in 2-inch foam rubber in a corrugated box. Multiple drives in a single box must have foam rubber between each drive. DO NOT USE foam packing pellets, bubble wrap, or newspaper.
Click to expand...

If you pack a Seagate RMA in bubblewrap and peanuts you've just thrown away your warranty.
 
I bought a drive from Newegg earlier this year. It came in a sealed static bag, wrapped with 1 layer of bubble wrap and in a box with a keyboard with some (not alot) of peanuts. Not the best packaging, but adequate. The drive has worked fine. (SEAGATE 7200.11 500 gig.)

I just ordered 3 WD GP 1 TB drives from ZZF. They came in the static bags, inside the little foam boxes with the rest of the box filled with CA air in little bags. 1 of the 3 drives was DOA and is currently in the middle of ZZF's RMA process. They got it at noon on Thursday, and the status on their website has been "Processing Return" ever since. :rolleyes:

Maybe I should have RMAd it to WD. I prolly would have gotten a refurb, but I'm sure I would have gotten it quicker.

Don
 
all my drives from newegg have been packed fine, but my drive from ZZF died shortly after recieving it. They put it in a foam shell thing and tossed it into a much larger box. When I got it it looked like the box had been tossed off the roof a few times and the drive likely just banged around inside it...Not good IMO. At least newegg put peanuts into the box so it was tightly packed, that foam shell didn't do shit to protect the drive from shock.

The last 2 from ZZF were ok though. I don't care for teh airbag things as 1/2 the itme they are flat by the time I get the product.
 
I order my drives from ZZF for the most part after my own experience with newegg. I'm currently running 24 WD drives and 1 Seagate. I've had one WD die and one Seagate. Both companies handled the RMA process very well and the drives I got back have been working great. I go with WD because I have had such a great experience with them, there usually are good deals on them, and I find them to be the quietest drives around.
 
kristof said:
No one is "hating" on Newegg. Newegg desn't pack disks properly so we don't buy disks from them. Also, we don't want to see fellow enthusiasts burdened by disks that die prematurely so we try to spread the word on adequate disk packing.

Bubble wrap and/or peanuts are not acceptable, especially for multiple drives!

Inadequate packing is especially dangerous when multiple drives are involved because the drives can bang together causing high G shocks.
Click to expand...


G shocks?

How high are these G shocks? Do we have some data that shows one packing method decreasing these G shocks levels vs another packing method?

I am curious is all.
 
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