My Hard-drive going bad?

mhd

Weaksauce
Joined
Feb 13, 2009
Messages
91
Hey guys, This all started when "ERROR LOADING OS'' message popped up in the initial stage of starting of the PC. Luckily, I have managed to fix this issue for now, I was able to back up all my data.

It looks like my hard- drive going bad I have run all different type of diagnostics tool like hdtune,CrystalDiskinfo, seagate's own diagnostic to check if the hard drive are intact. One of the hard drive shows its "spin retry count" however the status of health is ok. Also, On the 250gb hard-drive it's showing the "relocated sector count", which I know, its lifespan is degrading. One thing that confusing me is all of all tools are showing different result. At first, I thought, my 120gb hard drive was the problem, but now i see my secondary drive is also showing the problem.

I am thinking of getting ssd on the main drive for my old pc .
 

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drescherjm

[H]F Junkie
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Nov 19, 2008
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relocated sector count

You have 1 single bad sector. That may or may not be a real problem.


spin retry count

This to me is a little more troubling.

In either case make sure you backup all of your important data. Even if you did not have these warnings any drive can die at any time regardless of how much you use it.
 

Seagate_Surfer

Official Seagate Rep
Joined
May 18, 2017
Messages
53
Hi mhd! Seagate here. We are sorry to hear you may be experiencing some trouble with your drive. As you may have already run Seatools to diagnose your hard drive, we just want to make sure you have run the long generic test which will scan every sector of the drive. This might take a while depending on your hard drive size.

If you think the drive may be under warranty, you can check this using our Warranty Validation tool. If needed for any reason, you can also get in touch directly with Seagate Customer Support here.

Here is an article from our Knowledge Base which dives deeper into using SeaTools.
 

mhd

Weaksauce
Joined
Feb 13, 2009
Messages
91
You have 1 single bad sector. That may or may not be a real problem.
Can you elaborate on this further. FYI, On Crystaldiskinfo, it does not show any message, reflecting that there is a bad sector.


spin retry count
This to me is a little more troubling..

I thought it was the opposite because relocated sector count meant pretty much it close to hardware failure of it. nonetheless, I have made all backup of my files.
 

mhd

Weaksauce
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Feb 13, 2009
Messages
91
Hi mhd! Seagate here. We are sorry to hear you may be experiencing some trouble with your drive. As you may have already run Seatools to diagnose your hard drive, we just want to make sure you have run the long generic test which will scan every sector of the drive. This might take a w.........
.
I have run seatool to diagnose my hard drive, it's a long process of the long generic test. During few times I had to abort in the middle because it had failed . I have looked into the warranty, it has been long gone. If the warranty is expired, are there any other option you guys provide.[/QUOTE]
 
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RC-Heli-3D

Limp Gawd
Joined
Feb 12, 2018
Messages
192
Hi mhd! Seagate here. We are sorry to hear you may be experiencing some trouble with your drive. As you may have already run Seatools to diagnose your hard drive, we just want to make sure you have run the long generic test which will scan every sector of the drive. This might take a while depending on your hard drive size.

If you think the drive may be under warranty, you can check this using our Warranty Validation tool. If needed for any reason, you can also get in touch directly with Seagate Customer Support here.

Here is an article from our Knowledge Base which dives deeper into using SeaTools.

Now that is customer support and showing genuine concern! We need more of this for customers!
 
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drescherjm

[H]F Junkie
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On Crystaldiskinfo, it does not show any message, reflecting that there is a bad sector.

CrystalDiskInfo & HdTune both showed a single bad sector on the 250 GB drive. Look at the far right column on both.


I thought it was the opposite because relocated sector count meant pretty much it close to hardware failure of it.

Not necessarily. Drives have 1000s of spare sectors that can be used when a bad sector is found. Having a single bad sector is not necessarily a sign of a damaged head or other hardware failure it could just be an isolated media defect. I get concerned when the # of bad sectors increases significantly over a short period of time (weeks) and continues to increase. This is likely an indication that the drive will fail soon. When I detect this I pull the drive from my raid and do a 4 pass badblocks test. If a drive is defective it will likely report a few bad blocks in the test. When this happens I test again if it fails a second time I run the vendor tool and RMA the drive (provided it is under warranty). If the drive is not under warranty I remove it from service but keep it for raid testing purposes ( sometimes you need / want drives that are unreliable)
 
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mhd

Weaksauce
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Feb 13, 2009
Messages
91
Having a single bad sector is not necessarily a sign of a damaged head or other hardware failure it could just be an isolated media defect. I get concerned when the # of bad sectors increases significantly over a short period of time (weeks) and continues to increase.

Thank you for clarifying this for me. When you say the bad sector drastically increases in a short period of time, what do u check for that, is it the threshold or Raw Values on the column. I appreciate for the help.
 

Brian_B

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Joined
Mar 23, 2012
Messages
3,356
https://www.computerworld.com/artic...that-actually-predict-hard-drive-failure.html

SMART data doesn't look that bad actually, at least according to what Backblaze usually looks at. Near the end of the article, they mention Code 187 (Hex BB, shows as Reported Uncorrectable Errors... also cop code for murder coincidently) as being the single biggest predictor, and yours look good on that front.

Granted, SMART isn't the end all of predicting HDD failure, I've had plenty die before SMART throws out anything significant. SMART is also tricky, some of the stats are good with 100's or higher numbers, others are good with lower numbers.

That being said - you do have some suspicious SMART data, and you have good real-world confirmation that something is up with the drive. To me, that's more than sufficient grounds for replacement right there.
 
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