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More hard drive problems

S

steakman1971

2[H]4U
Joined
Nov 22, 2005
Messages
2,433
Again, I repeat that I must be a magnet for hard drive problems. Last week, I replaced a failing 2TB Seagate. Today, I get reports of problems from two of my drives. WTF?

Both of these drives are older and have seen some action. The WD 500 GB is jsut a download drive - no big deal if I need to replace it.

The other drive is part of my SnapRAID array. If needed, I can replace it with another drive. Seems odd that in the last week, I've had 3 drives with issues.

The SMART status reports this as "PASSED" but with errors. Any thoughts on if I should be ordering drives now or can I wait a bit? These are not mission-critical.
Code: 
chris@minty:~$ sudo smartctl -a /dev/sdg
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.13.0-44-generic] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Blue Serial ATA
Device Model:     WDC WD5000AAKS-00A7B2
Serial Number:    WD-WMASY6340462
LU WWN Device Id: 5 0014ee 056625d23
Firmware Version: 01.03B01
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Sun Jan 18 17:22:45 2015 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x84) Offline data collection activity
                                        was suspended by an interrupting command from host.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (10800) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 127) minutes.
Conveyance self-test routine
recommended polling time:        (   5) minutes.
SCT capabilities:              (0x303f) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   199   185   051    Pre-fail  Always       -       133620
  3 Spin_Up_Time            0x0027   166   163   021    Pre-fail  Always       -       4683
  4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1862
  5 Reallocated_Sector_Ct   0x0033   145   145   140    Pre-fail  Always       -       438
  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   050   050   000    Old_age   Always       -       37180
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       237
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       177
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       1861
194 Temperature_Celsius     0x0022   110   102   000    Old_age   Always       -       37
196 Reallocated_Event_Count 0x0032   001   001   000    Old_age   Always       -       375
197 Current_Pending_Sector  0x0032   200   183   000    Old_age   Always       -       45
198 Offline_Uncorrectable   0x0030   200   183   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       1
200 Multi_Zone_Error_Rate   0x0008   200   001   000    Old_age   Offline      -       0

SMART Error Log Version: 1
ATA Error Count: 14116 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 14116 occurred at disk power-on lifetime: 36897 hours (1537 days + 9 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 07 08 f8 e5  Error: UNC at LBA = 0x05f80807 = 100141063

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 00 08 f8 05 08   3d+19:58:47.420  READ DMA
  ca 00 08 00 08 00 00 08   3d+19:58:47.393  WRITE DMA

Error 14115 occurred at disk power-on lifetime: 36897 hours (1537 days + 9 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 03 08 f8 e5  Error: UNC at LBA = 0x05f80803 = 100141059

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 00 08 f8 05 08   3d+19:58:43.770  READ DMA
  ca 00 f0 00 46 f4 05 08   3d+19:58:43.768  WRITE DMA
  ca 00 80 80 43 f4 05 08   3d+19:58:43.768  WRITE DMA
  ca 00 00 00 40 f4 05 08   3d+19:58:43.767  WRITE DMA

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

and

Code: 
chris@minty:~$ sudo smartctl -a /dev/sdf
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.13.0-44-generic] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda LP
Device Model:     ST31500541AS
Serial Number:    6XW0J0Z0
LU WWN Device Id: 5 000c50 01b541262
Firmware Version: CC34
User Capacity:    1,500,301,910,016 bytes [1.50 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Sun Jan 18 17:28:59 2015 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  633) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 255) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x103f) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   117   099   006    Pre-fail  Always       -       141765651
  3 Spin_Up_Time            0x0003   100   100   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       215
  5 Reallocated_Sector_Ct   0x0033   060   060   036    Pre-fail  Always       -       1661
  7 Seek_Error_Rate         0x000f   082   060   030    Pre-fail  Always       -       181196181
  9 Power_On_Hours          0x0032   060   060   000    Old_age   Always       -       35342
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       168
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   098   098   000    Old_age   Always       -       2
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   093   093   000    Old_age   Always       -       7
190 Airflow_Temperature_Cel 0x0022   069   053   045    Old_age   Always       -       31 (Min/Max 28/31)
194 Temperature_Celsius     0x0022   031   047   000    Old_age   Always       -       31 (0 14 0 0)
195 Hardware_ECC_Recovered  0x001a   032   018   000    Old_age   Always       -       141765651
197 Current_Pending_Sector  0x0012   100   098   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   098   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       158724811426620
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       2177278723
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       2568724565

SMART Error Log Version: 1
ATA Error Count: 2
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 2 occurred at disk power-on lifetime: 33256 hours (1385 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 ff 00 ff ff ff 4f 00   2d+09:14:03.260  READ DMA EXT
  25 56 00 ff ff ff 4f 00   2d+09:14:03.256  READ DMA EXT
  25 f5 00 ff ff ff 4f 00   2d+09:14:03.254  READ DMA EXT
  25 c7 00 ff ff ff 4f 00   2d+09:14:03.252  READ DMA EXT
  25 3d 00 ff ff ff 4f 00   2d+09:14:03.250  READ DMA EXT

Error 1 occurred at disk power-on lifetime: 33242 hours (1385 days + 2 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 f9 00 ff ff ff 4f 00   1d+19:24:35.982  READ DMA EXT
  25 ff 00 ff ff ff 4f 00   1d+19:24:35.961  READ DMA EXT
  ea 00 00 00 00 00 00 00   1d+19:24:35.948  FLUSH CACHE EXT
  25 fd 00 ff ff ff 4f 00   1d+19:24:35.184  READ DMA EXT
  25 df 00 ff ff ff 4f 00   1d+19:24:35.104  READ DMA EXT

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
They have had a good life.

Out of interest, have the failed drives all been running from the same PSU?
If so, what is it and how old?
 
Yes, same power supply. It's a Corsair 750 W PSU - it's probably 2 years old. It's 80 Plus Gold certified. Something to think about for sure. All drives are in the same computer.

The drives failing on me have been 3-4 years old each working in a NAS (Drobo, now in a PC part of a SnapRAID array). These are all consumer drives - so I guess it's par for the course. Just bad luck for me they are starting to fail about the same time.
 
Haha. I got 6 hd prefailing last year from October to December 2014. All were rma'd.
I was scrambling to buy new 3tb and 2 tb... Total 8 drives. Some for spares.

Hitachi and sea gate drives.
 
I didn't catch this before - Webmin is showing temperatures for the drives. The one is coming at at 37 C - seems kind of higher. This may not be out of spec though.

Drive temperatures sda: 23℃ sdb: 22℃ sdc: 27℃ sdd: 34℃ sde: 32℃ sdf: 31℃ (2 errors!) sdg: 37℃ (14116 errors!) sdh: 30℃ sdi: 23℃

The case I'm using has a decent amount of fans - there are two that should be pulling air over the drives and exhausting out the back. These are in my basement - its currently 58 F where this one is located.
 
After I replace these two drives, all of my other drives are relatively new - 6 months to a year max. Yeah, guess it's just time for them to go out to pasture.
 
I'm pondering my drives now.
They range from 25000 to 45000 hrs, eek.
One had a few bad sectors a few years ago but has been fine since.
2xSamsung and 3xHitachi, the other side of the mfr coin to yours.
 
I've decided to wait until these go kaput before replacing them. I saw a deal a week or two ago for some WD 3TB Red's - I think they were basically $100 each. I should have bought it (but at the time, did not need the disks, so why spend the money...)
 
steakman1971 said:
I didn't catch this before - Webmin is showing temperatures for the drives. The one is coming at at 37 C - seems kind of higher. This may not be out of spec though.

Drive temperatures sda: 23℃ sdb: 22℃ sdc: 27℃ sdd: 34℃ sde: 32℃ sdf: 31℃ (2 errors!) sdg: 37℃ (14116 errors!) sdh: 30℃ sdi: 23℃

The case I'm using has a decent amount of fans - there are two that should be pulling air over the drives and exhausting out the back. These are in my basement - its currently 58 F where this one is located.
Click to expand...

37*C for an HDD is absolutely fine.

Google found that it took a lot more heat than that to adversely affect HDD reliability

That said, if an HDD starts getting hotter for no apparent reason (i.e. it's been on for a long while so it should be stable in temperature and ambient hasn't changed and your fans are still running okay and your heatsinks/ventilation aren't clogged with dust), it could be a sign of the bearings in the drive failing.
 
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