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Logitech Rocks

S

sagus

n00b
Joined
Oct 11, 2004
Messages
37
We see a lot of negatives, so I just wanted to post a positive experience in here.

I got a Logitech G7 mouse for Christmas in 2005. It worked great and I loved it.

This summer, my motherboard crapped out on me. After getting a new one, and reinstalling windows, my mouse stopped working about 30 minutes after I reinstalled the setpoint drivers. No matter what I tried, I could not get it to work. (Cursor was there, but could not control it). The USB for the reciever/charger was working fine, the reciever had power and was charging batteries. The mouse had power, and I could see the laser working - there was just no connectivity. I threw the mouse in a drawer and have been using a crap kensington USB since then.

Since I got it as a gift, I didn't have a reciept, and I threw away the box when I moved a few months back. Today I opened up the drawer and figured I'd give their tech support a call. I got a guy who spoke English, and seemed very competent. I told him what I had done - he had me try one other connectivity reset which didn't work.

I figured I was screwed without a receipt/box. The tech support guy said they'd send me a new model G7 free of charge. I was very happy, and asked for an RMA number, thinking they were going to cross ship the mice. I was told to keep the batteries for the old mouse, as they'd work just as well in the new one, and just throw it away.

I could not be happier with their service. They just saved me ~$80+ as I was going to order a new one. Now I can pay the traffic ticket my damned wife got yesterday! :mad:
 
That story is actually shocking. I'm surprised with no receipt and it being two years old that they would just send you a new one......Makes me glad I bought their MX1000.
 
yeah, logitech's tech support is ridiculous awesome. I've heard stories of people calling up with saying they have minor problems with their speaker setups and logitech would just send them them a brand new set at no expense to them! :eek:
 
That sales rep must of had one hell of a night for him to be in such a good mood :p .
 
Logictech replaced my Speakers, the entire product, because one cable was missing... I bought it refurbished from a sketchy "china town" store, for about 1/6 of it's market price... It had already been opened and I didn't have a recipt.

I wanted them to just send me the piece, and maybe even charge me for it! I get a package to my door (I'm in Canada mind you) containing EVERYTHING. No questions asked...

I... Actually... Felt bad...
 
Hmm, this is not the same thing that happened to me with Logitech. Yes, they are very nice, speak English, polite, and all of the above. But, they wouldn't replace my G15 Keyboard with worn out keys unless I shipped my old one back first. I didn't want to go two+ weeks with no keyboard, so I passed on it.
 
yeah their support is pretty good. The paint on my G15 is coming off, so they are sending me a new one. however, it seems that I get to ship my old one back to them out of my own pocket. since I assume it'll be ~$5-10 I could care less... Still waiting for my replacement though
 
I have their wireless surround speakers. The rear wireless ones permantely lost connectivity and I had to send them my speaker controler box. They then sent out a brand new set of speakers (this is the most expensive speakers they offer mind you) I now have two sets but with no controler box on the old set. They said they wanted to replace everything since there was no garauntee that is was just a bad box that caused the problem.
 
Boyo said:
That story is actually shocking. I'm surprised with no receipt and it being two years old that they would just send you a new one......Makes me glad I bought their MX1000.
Click to expand...

How do you like your mx1000? I have a mx700 I've been using happily for years and now seam to be having connectivity issues with it. I think it is because of my logitech wireless speakers. I'm going to give them a call first but was thinking of trying the mx1000.
 
I've had similar experiences with logitech, they've replaced my speakers twice, and keyboard once, free of charge, and no cross shipping.
 
Logitech's customer service is top tier in my opinion. I had a MX510 go bad after 2 1/2 years and was about to give up on it when my co worker told me to call their customer service. They did the routine troubleshooting and confirmed that it was bad and upgraded me to the MX518.
While waiting for the replacement I had to pull out my old MX700 to use in the meantime when it started having the same symptoms as the 510. The right click would work intermittenly off and on so I called them back. They did the usual routine and said that since they no longer make the 700 that they are going to upgrade me to the MX1000. Only thing different this time was I had to send in the MX700 to their Fremont CA office. A week later, I came home to a box with both new mice in it.
Logitech has earned them a new life long customer. Not too many company stand behind their product like I've experienced with Logitech.
 
BlackTigers91 said:
How did you buy a G7 for Christmas 2004, when they released in October of last year?
Click to expand...

Fixed. I could have sworn I took it to the last Lan party here summer of 05 - but I guess I'm just retarded. Thought I had it longer than I did - ah well.
 
I got an MX510 here, that is not 100% functional. So I called up logitech, and they were very polite.

Anyway, the guy determined it was a hardware issue. No shit. Anyway, he goes on hold for a minute, and comes back asking me if I would like another Logitech MX510 or a Logitech MX518 in replacement.

So, the Logitech guys are sending me an MX518 for free. I do not pay for shipping, I do not have to send in my old MX510. God I love awesome tech-support.
 
I guess that people abused the G15 trade in. I got a brand new G15 and they wanted me to keep my old one.
 
Logitech is and will probably always be my favorite peripheral company. I've got one of their webcams, th mx500 mouse/keyboard combo, and some quadaphonic speakers who's model number escapes me at the moment. I've used their tech support once for something that was actually the fault of some shady batteries I was using in the keyboard. Their first reaction was to just send me a whole new mouse/keyboard, but I couldn't make out the s/n or p/n or anything. I guess two years of lap-top typing and on-the-couch-seat-next-to-me mousing will wear off that stuff. I thought about calling when I first noticed that I was actually wearing through the plastic on my mouse. It's not really causing any problem, just looks odd. Then I re-considered, i'm using this mouse as a trophy! I f-ing wore through a mouse!

Got a new Media Elite keyboard and FX500 on the way from the egg.
 
why would anyone need a surround system for their pc, unless it was a htpc?
i have a logitech 2.1 28 watt sytem, and some sennheiser RF headphones, and that's all i need.

but yeah, logitech's service sounds awesome.
that's the only type of mouse we use in my house.
 
Games and Music are much better in surround sound! I know which way the enemy is coming from in surround sound so I don't have to look around and figure it out. Plus it adds to the suspension of disbelief while playing the game. Try it and you might like it.
 
I too like Logitech.
I have had the MX1000 (great mouse), the G5, and currently the G7......second one.
My left button on the G7 packed up after about 9 months.............too much clicking in games ? :D
Anyway, I emailed their support, got a quick reply with them wanting to know the s/n and stuff on the mouse etc. They sent me a brand new mouse.............from Switzerland !! and all I had to send them back was the USB dongle off the charger unit.
So now I have a new mouse, plus 2 extra batteries from the 'old' one.
Most impressed with Logitech support............if the G7 had the same number of buttons as the MX1000, it would be just about perfect :D
 
Logitech makes/remarkets some good stuff, even the cheap stuff is fairly good.. You usually get at least what you pay for from them.. That is rare these days it seems...
 
Trillock said:
.........if the G7 had the same number of buttons as the MX1000, it would be just about perfect :D
Click to expand...

That would be the ultimate mouse. How hard would it be to have a front and back thumb button I've grown so accustomed to on my mx700? I don't understand the design of just one thumb button.
 
In response to this....

Update:

I called Logitech today to see what's up. Turns out that DHL lost my stupid mouse. Anyway, I was gonig to be getting a refurbished mouse in the mail.

The guy sent me out a brand new 518 instead of a refurbed one. He also is shipping it 2-day instead of four. I will keep you guys updated on my mouse experience.
 
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