^this has been my experience; that, and their 'restocking fee' for stuff that was shipped out as new, doesn't work, and has to be shipped back. Their concern for customers has gone out the window. Sure, after arguing with the customer service reps for a week eventually they come around and you get your money back, but that's no way to run a business; I don't buy from them anymore unless they're the only vendor that stocks the item I want. In contrast, Amazon's return policy is terrific. Anything doesn't work, they take it back and send you a new one right away (make sure you buy from Amazon, not a 3rd party vendor though).