It's finally happened: Auto-Renew can now be toggled on XBL website

[GushpinBob]

Just found this out on reddit.
Went to my account settings on the xbox live site, and sure enough, I was able to disable auto-renew without having to call Microsoft. They throw a few nag screens before you can shut it off as well as a list of reasons for why you're shutting it off, but it beats the hell out of making a phone call.

Now to see if it sticks.

 

[GushpinBob]

No replies? I assume that it really wasn't a big deal, right?

 

[munkle]

Nice that they finally included this in. I thought it was stupid it wasn't there so I always bought prepaid xbox live time cards so It wouldn't auto renew if i didn't want it too.

 

[Jimi_Shuffler]

I actually am grateful! thanks, I called them up before but no one answered when I wanted to cancel auto-renew! thanks a bunch

 

[tuaarita]

Works outside US?

 

[Plague_Injected]

Thanks OP, didn't hear about this. Just turned off my auto-renewal .

Works outside US?

Worked for me (Australia).

 

[Nightrainsrt4]

It was already buried in the options on the website before. They must have removed it again at some point then.

 

[T4rd]

It was already buried in the options on the website before. They must have removed it again at some point then.

I know I couldn't find it earlier this year. Was annoying as fuck. Eventually I found a Q & A on it where it said you had to do it over the phone or on the 360 itself in your profile settings.

 

[roaf85]

I had a rep tell me once they reason they make you call in is so they can offer you XBLIVE at a discount to avoid you from cancelling.

 

[Morathin]

Pointless feature because if you choose to renew with a prepaid card to avoid auto renewal then they reinstate auto-renewal... which means each time you use a prepaid code you need to turn off auto renewal.

 

[Met-AL]

I went to cancel my son's monthly sub that I got tricked into after buying him the $1 month sub. They talked me into a 6 mo sub for $25. Dangit... well at least I ain't paying $10 a month again.

 

[munkle]

I went to cancel my son's monthly sub that I got tricked into after buying him the $1 month sub. They talked me into a 6 mo sub for $25. Dangit... well at least I ain't paying $10 a month again.

Prepaid cards come out cheaper, you can get 1 year cards for $40 on sales that happen fairly regularly.

 

[Met-AL]

Prepaid cards come out cheaper, you can get 1 year cards for $40 on sales that happen fairly regularly.

I suppose.

My goal was to just get out of the $10 a month thing... I let him sign up for a $1 month and then when I went to cancel it last month, I was amazed that it took a phone call. I put it off and put it off... and ended being charged $10 for a 2nd month.

 

[GushpinBob]

It was already buried in the options on the website before. They must have removed it again at some point then.

They had it set up where it looked like you could disable auto-renewal through the website, however it just led to a page with their support number and instructions. That's it.

Though there are residents in some localities in the U.S. (e.g. Chicago) who've always had the ability to disable auto-renewal without making a phone call, or so I've heard.

 

[Nightrainsrt4]

They've gone back and forth on it as far as I can tell, as I've cancelled auto-renew through the website at least three times. You had to go through like five or six pages to get there, in some super obscure spot.

Another time I went to do so and it wasn't there any more and I did have to call.