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Brandon Trask <phone> <address>
Summary
IT Professional with 5 years experience in desktop support, network administration, hardware and software systems integration, and customer service.
Professional Highlights
Knowledge of Computer Hardware
· Familiar with complete spectrum of PC Hardware
· Symbol Inventory Equipment
· Able to troubleshoot, repair, and install PCs
· Server installation (Dell Power Edge)
Knowledge of Computer Software
· Windows 95/98/ME/NT/2000/XP Pro/2003 Server/SBS/Vista
· Symantec Ghost, Anti-Virus Corporate, McAfee Enterprise, HP3000 System
· Full range of Microsoft Products
· Maximizer CRM Administration, Crystal Reports XI, QuoteWerks
· Linux, Debian Distribution
Knowledge of Networking
· Wi-Fi Site Surveys, Installation, Troubleshooting, and Security
· Proxim, ORiNOCO and Cisco Wi-Fi Products
· Wire Management, termination, and cable pulling (Cat 5E/6, Fiber Optic)
· Various managed switches, routers, media converters, etc.
· Small Business Specialist/MCP for Windows Small Business Server 2003
Skills
HTML Phone Based Technical Support 802.11A/B/G/N
CSS Remote Assistance Support Desktop Servicing
VOIP Service Calls via Work Orders Laptop Servicing
Active Directory Backup Solutions Wireless Mobility
Professional Experience
Search and Rescue Volunteer <County> County Sheriffs January 2007-Present
Apply training and expertise in searching and rescuing lost and injured citizens in wilderness and urban areas.
· Achieved OSSA (Oregon State Sheriffs Association) SAR Certification in January
· Logged over 60 Hours training, and 43 Hours mission time
· Work closely with county Sheriffs Deputies on evidence, missing persons, downed aircraft, and missing hiker searches.
Technical Support <company> May 2006 Present
Complete daily workload of supporting the end user with all software and hardware problems by phone, email, and/or remote assistance.
· Call customers in a timely matter and quickly diagnose there issue
· Document each case thoroughly in the Maximizer CRM
· Create custom reports using Crystal Reports XI and quotes in QuoteWerks
· Aid in maintaining local network, VOIP, and VPN infrastructure
Contractor <Company> January 2006 Present
Respond to dispatched service calls to aide corporate customers with hardware and software support in a professional and timely matter.
· Communicate with Recruiters via phone and email to discuss information per case
· Respond to customer site to solve problem and resolve specific trouble ticket
· Call in to receive items into inventory, note/close cases, and follow up with management
· Customers included HP, Sony, Fujitsu, Kroger/Fred Meyer, USPS, and Fedex Kinkos
Network Engineer <Company> June 2005 January 2006
Respond to multiple ISP customer locations to support in IT and ISP needs. Also help in running and terminating CAT5e/CAT6, Fiber Optic, and RG-6 Coax.
· Respond to commercial and residential customers to solve Internet Connectivity issues
· Work with cabling team in terminating fiber optic and limited energy cabling
· Deploying and Maintaining Trango 2.4GHz Wireless Access Points and Subscriber Units
· Monitor network traffic over ISP infrastructure
Computer Technician <Company> June 2003-June 2005
Work within a district of 18 schools and 4 administration annexes servicing computers, servers, racking network equipment and running cable.
· Use of HP3000 System to handle Work Orders
· Use of Symantec Ghost to create custom built computers
· Run and Terminate CAT5e, terminate, and rack switches and routers
I've been running into the same thing NotSoSimple. I'm trying to relocate to the Hampton Roads area of VA and I can't seem to get a call back even though I'm well qualified for a lot of the positions I'm applying for. I've put in my cover letter that I can be there within 3 weeks of accepting a position and that I don't want relocation assistance, but it doesn't seem to help. My sister lives down there and I will be staying at her place until my house here sells, so I've been tempted to put down her address instead of mine to see if that helps. I just think employers will look down on it if they find out, or want me to come in for an interview right away and I can't.
I changed my resume and put my fiances current address, and it worked like a charm. I got 3 calls, and I have 3 interviews on Monday. Im flying out on Saturday to prep for them. Im confident I can get an offer from 1 of the 3. When they asked if I could come the same day, I said no as I am living both in Oregon and Utah. I am currently in Oregon finishing up some business and finishing the end of my move.
2 of them werent comfortable with phone interviews (Understandibly, to some degree). I didnt bother asking for travel assistance though. My fault as I worded it like I was coming over anyway and an interview would be conveniant.
Wow, I guess I may have to try that then. I'm surprised about the phone interviews, I was looking for other positions locally for the last year or so and everyone wanted to do a phone interview first, and I know my current employer always does a phone interview before having someone come in. From what we've found it's easy to weed out the people that we are sure aren't going to fit without wasting much time. Good luck with your interviews.
Nicole
address
phone numbers house & cell
OBJECTIVE: To obtain a position as in the Information Technology field.
EDUCATION:
01/07- Present New England Institute of Technology
Major: Network Engineering
9/00 6/05 Burrillville High School
Graduated June 10, 2005 - General Studies/College Prep
EXPERIENCE:
10/05-2/10/07 Best Buy
1337 South Washington St, North Attleboro, MA.
1.) Loss Prevention Responsibilities included:
Monitoring the store using the camera system
Checking receipts for large items
Greeting customers entering and leaving the store.
Insure safety of customer & employees
2.) Computer Sales Responsibilities included:
Explaining customers the basics of a computers different functions.
Helping customers buy the best computer suited for their needs through customer service.
Sales in warranties, in-home and in-store services.
3.) Customer Service Responsibilities included:
Returns and exchanges
Promotion of store credit card
Dealing with customer issues
Answering phones to customer inquiries
4.) Project Team Specialist Responsibilities included:
Help in remodeling stores
Fix broken fixtures and displays
Read/Use Planograms
01/03 Present Dans Management Dunkin Donuts
941 Victory Highway Slatersville, Rhode Island 02896
Crew Member. Responsibilities included:
Baking & Food preparation
Cashier
Basic maintenance and cleaning.
SKILLS: Computer Skill Included:
1 Microsoft Excel, Outlook, PowerPoint and Word.
2 Adobe Photoshop
3 Basic computer maintenance, virus removal, hardware upgrades.
4 HTML & XHTML training.
Also, great customer service skills, upbeat and articulate.
REFERENCES: *References upon request
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<snip>
Sounds funky. Maybe something along the lines of: To obtain position in the field of Information Technology.OBJECTIVE: To obtain a position as in the Information Technology field.
Well you already mentioned one pitfall is your lack of people skills. Anything in particular? Anxiety? Just go out and strike up conversation with people. You will find this confidence when you just get out and get it done, then its a cake walk.
It is suggested to change your resume for each job you apply for, maybe try that? Custom tailor it to the company and position. Truthfully, Ive never done it and have not had a problem.
Why not post your resume? Maybe we can offer futher help. Sorry the thread seems so dead, it used to be pretty lively, not sure what happened. Best of luck friend!
Edit: Do you call them back? I find if I don't call a place I applied for back, nothing happens (Well 75% of the time). When I call them, it gets the ball rolling. Last interview I went on (~2 weeks ago in fact) I got an interview due to my 'determination and persistance' for the position. Best of luck!
OBJECTIVE
A position in Information Technology that allows me to fully utilize my experience and skills while affording me the opportunity for personal and professional advancement.
PROFILE
Careful listener to user requests
Security minded for desktop and network
A+, DCSE and MCP Certified
EMPLOYMENT
Potash Corp, Northbrook, IL 2004-Present
IT Support Technician
International Truck & Engine, Melrose Park, IL 2000-2004
PC Specialist
EXPERIENCE
Windows Administration
Creating and managing network IDs
Managing file permissions
Lotus Notes Administration
Create new Lotus IDs
Recertify expired ID files
Trend Anti-Virus Administration
Monitored and maintained virus update pattern files
Troubleshoot and repair software and hardware issues.
Windows NT/2000/XP, Windows 95/98/ME
Microsoft Office 97/2000/XP/2003
Lotus Notes
Assist network techs with troubleshooting and resolving TCP/IP issues
Use of remote desktop software to resolve small issues over the phone
SMS, Remotely Anywhere, VNC, Citrix, Terminal Services
Use of helpdesk software to log and track calls
Helpstar, Magic Helpdesk, Incident Monitor 24-7
Maintain and repair printer inventory.
Hewlett Packard printers
Dell Printers
Deployment of desktop and laptop systems.
IBM PC and Compatibles
Partition Magic
Drive Image
Windows Servers
Windows 2000 Advanced Server, Windows Server 2003
Linux
Ubuntu, Red Hat, Mandrake
Macintosh
Mac OSX
ITT Technical Institute, Mount Prospect, IL 2001-2003
EET Bachelors Degree
ITT Technical Institute, Burr Ridge, IL 1999-2001
EET Associates Degree
hey I'm on a tight budget as it is until I get a tech job. I have no suites, usually go in with slacks, docks, polo shirt. I wouldn't mind getting one, however I will have to put it on my credit card.
Second I have had a beard for 7 years, nicely groomed, but all the online sites say shave it. I don't like not having one. Is it really that important?
Great questions! Regarding your suit, hit up the thrift store and Goodwill places. I have almost always found amazing suits there for next to nothing that have lasted me years. In fact, it was one of my most treasured secrets when I was marketing myself early on. I would be working convention center floors passing out business cards, talking to different companies, and in the back of my mind I would be laughing at the fact that I only paid $35 for my suit when most of the suits in this building probably didn't go for less than $400 -and I looked the same!
Regarding your beard... I suppose it depends on the field and if it looks well trimmed. I think beards can easily look pretty awful if they're not maintained often but no reason to think that it is a deal breaker. I know that if you're looking to get into the network admin field or especially the coding environment, a lot of people there have beards too! So I'd say it matters more that it looks well maintained than to have to shave it off completely.
I was wondering if anyone here could pretty much do a 1 on 1 with me with helping with my resume via AIM/Yahoo/MSN/e-mail, anything. I really, desperately need a new job and I never took a resume writing class in high school.
i think people are depending on this thread too much to write theyre resume for them. there's literally millions of web pages on google with sample resumes, cover letters, and tips. you can find cover letter and resume examples for people with no exp, and no education, some exp, but no education, and lost of exp and lots of edu. im surprised jmroberts is still actually holding everyone's hand through this.
when i redid mine i just googled my ass, read countless pages of examples, and took a good 3-4 hours of my saturday to do my resume alone. and gave about the same effort for my cover letter and from every staffing and it recruiter ive met has told me how strong and polished my resume is. you gotta show initiative and do the grunt work yourself
Going to be graduating this may, polishing up my resume and would love some feedback.
Excuse the formatting, forums don't do it justice
For a formatted version (if your interested) look here: http://docs.google.com/Doc?id=dfb8dgq3_12cq85j4
<Name>
<Address>
Phone: <number> | <Email>
Summary
A versatile IT / Engineering professional with 7 years experience drawing from a vast skill set with expertise in
the areas of Security, Network, Computer, and Software Engineering.
- Key Qualifications
- Certifications: A+, CNA, CCNA (Expires 2009)
- Expertise in all Microsoft Client and Server operating systems.
- Expertise with UNIX based operating systems, specializing in Debian / BSD.
- Experience with managing enterprise level network infrastructure and systems.
- Highly skilled administrator of Cisco network devices:
- Routers 2500, 2600, 3600, 3700, 3800, 4000 series.
- Switches 2900, 2950, 3500, 3600, 5500 series.
- PIX Firewall, Voice, ISDN, T1, T3, ATM, and Frame Relay devices.
- Experience in configuration of Adtran, Nortel, Juniper and various VOIP solutions.
- Advanced understanding and practice with all major routed and routing protocols.
- Highly experienced programmer with proficiency in:
- High level languages: C / C++ , Java, .NET, Basic
- Scripting languages: UNIX shell scripting, Perl, Python
- Low level languages: Assembly (INTEL, Motorola, MicroChip PIC Microcontrollers)
- Expertise working with digital forensic tool sets for intelligence and security solutions.
- Great communication skills, with well developed technical writing skills.
- Documentation writing experience for network and electrical engineering designs.
- Exemplary problem solving skills for technical issues and high pressure situations.
Professional Experience
Internship Electrical / Computer Engineering 2006-2007
<Company>
Intern position responsible for working with engineering teams to gain experience with Computer / Electrical
engineering standards for commercial and defense projects.
Worked on several commercial and defense projects.
Worked with engineering teams in the development of various projects.
Personally developed small testing platforms for commercial and defense projects.
Acquired security clearance for special projects.
Computer Technician Student Employee 2007-2008
<School/Company>
Responsible for supporting a large number of users with all levels of technical support.
Supported largest user base on campus.
Provided all levels of technical support to user's.
Repaired / Replaced / Developed systems.
Self-Employed Consultant / Network Engineer / Student 2002-2008
Various Locations
Developed own work habits and processes to assist clients in improving their network
infrastructure and security policies.
Developed network designs for various companies in lower Michigan.
Instructed organizations on how to implement various network infrastructures.
Made purchasing recommendations based on the customer needs.
Technology Director / Consultant / Systems Administrator 2002-2003
<Company / Organization>
Contract work with obligation to re-design the network infrastructure and implement new
database system to bring the library to the digital age of record keeping.
Managed a WAN / LAN environment consisting of about 300 systems.
Purchased new systems and redesigned the network infrastructure for higher capacity.
Developed a terminal based database system to manage library operations.
Wrote and received various grant proposals to gain funding for library network additions.
PC Technician / Sales 2001-2003
<Company>
Responsibilities included assisting in troubleshooting and repair of end user computer systems and various
electronic devices.
Increased Sales to #1 in <company> ranking system for 5 consecutive months.
Extensive PC and Network Troubleshooting for the Chicago-land area customers.
Worked with non-English speaking customers on a day to day basis.
Gained valuable experience in working on a wide range of electronic equipment.
Education
Ferris State University - Bachelors of Science (Graduate May 2008)
Electronics / Computer Networks and Systems
Homeland / Information Security Certificate
GPA: 3.80 / 4.00
Westwood College of Technology A.S. (Received December 2002)
Computer Networks and Systems
GPA: 3.67 / 4.00
Special Relevant Coursework
Extensive lab work in Electrical / Network engineering theory and development.
Homeland Security coursework for information security and intelligence gathering.
Cisco Networking Academy (CCNA)
Geographic Information Systems (GIS)
References Available Upon Request
Nicole xxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxx
Cell: xxxxxxxxxxxxxxxxx
e-mail: xxxxxxxxxxxx@xxxxxxxx
Summary:
Second year student looking to gain valuable experience in the Information Technology field by working with current and emerging technologies.
Education:
2007 – Present New England Institute of Technology Warwick, RI
Bachelor of Science-Network Engineering; in progress
Relevant coursework:
• Programming Essentials
• XHTML
• Hardware Essentials
• Windows XP Networking
• Cisco 1
• Access Programming
• Desktop Application Troubleshooting
• Desktop Operating System Troubleshooting
Skills:
• Operating Systems: Windows 98se/2000/ME/XP/Vista, Mac OSX
• Programming: Access 2003, HTML, XHTML
• Networking: Switches, Routers, TCP/IP. DNS, DHCP, SMTP, POP3, Remote Desktop. Wired and wireless LAN and WAN topologies.
• Applications: Microsoft Office 2003; Word, Outlook, PowerPoint, Visio, Access, Excel, VM Ware, Norton, McAfee, and Trend Micro Antivirus suites. Adware, Spyware, Malware removal and prevention solutions. Adobe Photoshop CS2, Adobe Acrobat.
• Hardware: Desktops, Laptops, Printers, NICs, Modems, Data Switches/Routers/Bridges; Ethernet
• Support: Troubleshooting; installations, upgrades, configurations, system rebuilds and diagnostics.
Work Experience:
Dunkin Donuts (01/2003 – Present) Slatersville, RI
• Crew member/Food Service
Dunkin Donuts (08/2007 – 09/2007) Lincoln, RI
• Crew Member/Food Service
Best Buy (10/2005- 02/2007) North Attleboro, MA
• Computer Sales Specialist
• Customer Service Specialist
• Project Team Specialist
• Loss Prevention Specialist
References upon request*
debian is not unix based,