IT Resume Thread

Sheldron said:
ok, I'm going to post my resume here...
Click to expand...

First of all, here's your SMART document in a MUCH smaller size!!. When using scanned images, make sure they're compressed first. Additionally, it's a good idea to turn them black & white 1-bit images for even better file size compression. This document has both page 1 & 2 in it and it's still only about 87KB as opposed to an uncompressed color set of 12MB!!

Ok, on to the resume... First of all, I'd encourage you to get this down to a single page -and I'd also re-format it as a "combination" resume as I've described here several times on this thread. Your summary of qualifications is useless without a measurable qualifier. Just stating that you have something as a skill doesn't tell me how much you have. Even saying "extensive experience" is a totally subjective term that means different things to different people. I hate to say it but I'd suggest that you read through a lot of the previous posts on this thread for better ideas on how a combination resume should look.

Also, I wouldn't worry too much about fancy fonts or formatting on a modern resume. It holds very little weight in this industry -or most others for that matter unless your in the design field.

Especially for someone in your situation, a combination resume may be a good move. Since your work experience is the only selling point in a traditional resume, breaking from one career to another becomes problematic. But with a combination resume, your well-defined skills list is your selling point. There you can highlight the skills you want -and in the order you want. Good luck!
 
I am looking to relocated to the Kalamazoo area in the next month so I thought I would brush up my resume. Please be harsh/critical as that is the only way it will get better. Also any advice on finding a position in that area would be wonderful. Thank you!

SUMMARY
Network administrator with experience in network development, administration, hardware and software systems integration, and data backup and recovery

TECHNICAL SKILLS

CERTIFICATIONS: Microsoft Certified Professional (70-270)

HARDWARE & OPERATING SYSTEMS: x86 PC Platforms; Windows 3.11 – XP; Linux

NETWORKS: Windows NT, 2000, 2003 based networks; Active Directory; TCP/IP; DNS; DHCP; Group Policy; RIS; WSUS

GENERAL: Troubleshooting; installations; upgrades; configurations, system rebuilds; diagnostics

SOFTWARE & UTILITIES: Microsoft Office, Visio, and Project; Norton, Mcafee, and Trend Antivirus Suites; Adware, Spyware, Malware removal and prevention solutions

EDUCATIONAL BACKGROUND
UNIVERSITY OF KANSAS, Lawrence KS Graduation: August 2006
Bachelor of Science in Business Administration in Management Information Systems
RELEVENT COURSE WORK:
• Fundamentals of Software Development; Systems Analysis and Design; Fundamentals of Computer Networks; Project Management; Information Technology Project Management; Major GPA 3.58

EMPLOYMENT HISTORY
***Company 1***, Overland Park KS
June 2006 - Present
Network Analyst
• Install, configure, and administrate Windows 2000/2003 Servers, Active Directory, DNS, IIS
• Implemented Remote Installation Services to deliver standardized images and increase overall efficiency in maintaining infrastructure
• Manage Windows Server Update Services (WSUS), responsible for daily operation and successfully delivery of updates
• Responsible for disaster recovery, daily oversight of tape backups and restores (Veritas 9.1)
• Manage e-mail system for internal employees and the hosting environment
• Work with the Network Operations Manager to coordinate and quote future projects, increased equipment and/or IT bandwidth needs for all LAN and WAN locations

***Company 2***, Olathe KS
October 2003 – April 2006
Service Technician / Counter Intelligence Agent Full-Time
• Perform a full range of troubleshooting, diagnostics, configurations, installations, upgrades, and repair of customer computers and other electronics in-house and on customer premise
• Consistently achieved budgeted goals in performing timely and cost effective repairs
• Consistently achieved budgeted revenue, gross margin, and net operating profit goals

***Company 3***, Kansas City MO
May 2002 – August 2002
Information Technology Consultant
• Responsible for technical operation support including: performing maintenance tasks on the network; setting up computers for new users; providing end-user support; wiring and setting up networks in new areas; evaluating new software; troubleshooting and repairing computers and peripherals
• Answering technical support questions for the staff

***Company 4***, Overland Park KS
September 2001 – May 2002
Information Technology Specialist
• Responsible for revamping internet, website, and e-mail services by exploring all possible alternatives and implementing the most cost effective choice without sacrificing performance
• Provided user support for 20 user network including 20 workstations, networked printers, plotter, and all software including AutoCAD 2000


I apologize for any formatting problems. They are all correct in the word file. Again, thank you!
 
Here is my resume. Any tips, suggestions, comments, anything I did right? :) Formatting errors due to Word to forum copy/paste.

---
Contact Info

Summary of Qualifications

Hardware: x86-32/64 Intel & AMD based systems; Consumer broadband routers, wireless access points; Cisco Catalyst 2950XL switches, 3600 series routers.

Software: Microsoft Windows 3.11/9x/Me, NT/2000/XP/Vista, Server 2000/2003, MS-DOS. Red Hat, Ubuntu Linux; Mac OS X; Apache, IIS, MySQL, PHP; Microsoft Office Suite 95-2007; Microsoft Exchange 2003; DNS using BIND; qmail; HTML.

Professional Certifications

CompTIA A+ PC Technician

Professional Experience

Gorge Networks 11/2006 – 02/2007
Technical Support
• Provide telephone technical support for a user base consisting of Windows 95-Vista, Macintosh and Linux workstations. Documented issues in a trouble ticket system.
• Services include xDSL, 802.11b Wireless, VoIP and dialup.
• Configure DSL modems, broadband and wireless routers, VoIP adapters.
• Add user accounts, email accounts, password issues. Maintain account security for customers.

Astrocom Networks 07/2005 – 11/2006
Network Consultant
• Provide networking services to clients using Windows Server 2003, Exchange 2003 server and Windows XP Professional clients.
• Automate backup's, provide virus and spyware scanning and general PC cleanup.
• Build, repair, and upgrade customer PC's.

City of North Bonneville 05/2004 – 07/2005
Utility Operator
• Operate and maintain a municipal wastewater treatment plant and domestic water distribution system. Perform all laboratory testing and state reporting.
• Maintain community CATV system fed by satellite. Install, repair and troubleshoot CATV services.
• Operate backhoe, dump truck, street sweeper and snowplow. Various maintenance and cleaning duties, minor electrical maintenance, light carpentry, road repair. Grounds keeping around city including mowing, weed eating, tree trimming, signage. Flagging during road repairs.
• Maintain computer systems, schedule backups, design custom spreadsheets and databases for WWTP.

Adaptive Computers 07/2002 – 08/2003
PC Technician
• Build, upgrade and repair customer PC's.
• Install hardware, operating systems and applications on client computers.
• Configure and install Linux based firewalls in small office and home office networks.

Sawtooth Technologies 11/2001 – 06/2002
Systems Administrator/ Technical Support
• Administer ISP network servers including RADIUS, mail, DNS, and web services (IIS and Apache).
• Updates and patches on servers using Red Hat Linux and Windows NT4.0
• Monitor and maintain server's, Cisco routers and switches. Monitor bandwidth and recommend changes to improve performance.
• Provide technical support over the phone for customers using dialup and DSL services.
• Troubleshoot, research, diagnose, document and resolve connectivity, email and system issues.
• Telephone sales of internet services and initial setup of connections and email.
 
Not sure if this thread is still alive but I need some help. What are your thoughts:

<Contact Info Here>

Professional Highlights

Knowledge of Computer Hardware –
• Familiar with complete spectrum of PC Hardware
• Able to troubleshoot, repair, and install PCs
• Server installation (Dell Power Edge)

Knowledge of Computer Software
• Windows 95/98/ME/NT/2000/XP Pro/2003 Server/Small Business Server/Vista
• Symantec Ghost, Anti-Virus Corporate, McAfee Enterprise, HP3000 System
• Full range of Microsoft Products
• Maximizer CRM Administration
• Crystal Reports XI

Knowledge of Networking
• Wi-Fi Site Surveys, Installation, Troubleshooting, and Security
• Proxim ORiNOCO and Cisco Wi-Fi Products
• Symbol Inventory Equipment
• Wire Management, termination, and cable pulling (Cat 5E/6, Fiber Optic)
• Various managed switches, routers, media converters, etc.
• Small Business Specialist/MCP for Windows Small Business Server 2003


Skills
• HTML Phone Based Technical Support 802.11A/B/G/N
• CSS Remote Assistance Support Desktop Servicing
• VOIP Service Calls via Work Orders Laptop Servicing
• Active Directory Backup Solutions Wireless Mobility


Professional Experience

Search and Rescue Volunteer Jackson County Sheriffs January 2007-Present
Apply training and expertise in searching and rescuing lost and injured citizens in wilderness and urban areas.

• Achieved OSSA (Oregon State Sheriff’s Association) SAR Certification in January
• Logged over 60 Hours training, and 43 Hours mission time
• Work closely with county Sheriffs Deputies on evidence, missing persons, downed aircraft, and missing hiker searches.

Technical Support Personalized Software May 2006 – Present
Complete daily workload of supporting the end user with all software and hardware problems by phone, email, and/or remote assistance.

• Call customers in a timely matter and quickly diagnose there issue
• Document each case thoroughly in the Maximizer CRM
• Create custom reports using Crystal Reports XI
• Aid in maintaining local network infrastructure

Contractor TAC-Worldwide January 2006 – Present
Respond to dispatched service calls to aide corporate customers with hardware and software support in a professional and timely matter.

• Communicate with Recruiters via phone and email to discuss information per case
• Respond to corporate site to solve problem and resolve specific trouble ticket
• Call in to receive items into inventory, note cases, close cases, and follow up with management
• Customers included HP, Sony, Fujitsu, Kroger/Fred Meyer, USPS, and Fedex Kinkos

Network Engineer Hunter Communications June 2005 – January 2006
Respond to multiple ISP customer locations to support in IT and ISP needs. Also help in running and terminating CAT5e/CAT6, Fiber Optic, and RG-6 Coax.

• Respond to commercial and residential customers to solve Internet Connectivity issues
• Work with cabling team in terminating fiber optic and limited energy cabling
• Deploying and Maintaining Trango 2.4GHz Wireless Access Points and Subscriber Units
• Monitor network traffic over ISP infrastructure

Computer Technician Medford School Dist 549c June 2003-June 2005
Work within a district of 18 schools and 4 administration annexes servicing computers, servers, racking network equipment and running cable.

• Use of HP3000 System to handle Work Orders
• Use of Symantec Ghost to create custom built computers
• Run and Terminate CAT5e, terminate, and rack switches and routers
 
I'm terribly sorry NotSoSimple but it looks like I missed your post nearly a week and a half ago. Here's my thoughts on your resume as it stands...

First of all, I would suggest picking if you're going to do a "traditional" resume format or a "combination" resume. Within a traditional resume, you will primarily convey your skills through a detailed work history. I personally find the traditional format to be a waste of space (as I have said many times within this thread over the years). If you decide to use the combination resume format, your work history will be drastically reduced -probably one line per job (just very basic information only). The real meat will be in your detailed skills list.

Next I would recommend starting with a "summary" statement that just sums up who you are in 1-2 sentences. Something like, "7 years experience network administration with a background in dog training." It's basically the canned answer you would normally give in an interview to the question, "So... Tell me about yourself."

Be sure in your skills list to sort by a few major categories (usually 3-5) so the reader can quickly find out if you are what they're looking for. Also don't forget to include MEASURABLE levels of experience. Just saying you are "very experience" or have "extensive experience" is meaningless and totally subjective. If you can't include a time frame, then mention if you received awards, commendations, etc -something you can measure to show your level of skill and experience.

Hope this helps. Give that a whirl and I'll check it over again (hopefully without waiting 10 days to get back to you this time).
 
Here is Mine:

I am looking for $50K plus job, what do you guys think and i am finishing up my graduation in May.


OBJECTIVE:
To obtain a position with an innovative, progressive company which will effectively utilize my skill and potential to administer and deploy challenging projects. Job experience is more than 5 Years.
EDUCATION:

University of Maryland Baltimore County (UMBC)
M.S, (Masters) Information Technology / Management (Starting Next Semester)
B.S, (Bachelors) Information Technology / Management.

CERTIFICATIONS:
· Microsoft Certified System Engineer (MCSE) (Preparing for Exam)
· Cisco Certified Network Associate (CCNA) (Classes Taken already, Preparing for Exam)
· Network + Certified. (Classes Taken already, Preparing for Exam)
· A+ Certified (Classes Taken already, Preparing for Exam)




Employment History:


Anchor Title Company, MD November 2002- Present

System Administrator:
· Implement, Configure and maintenance of companywide Windows Xp Pro, windows 2003, 2000 servers network systems. The setups include deploying and managing IIS, Application, and DNS Servers. Active Directory management (Group policies, Security, Updates), Windows XP Professional based clients, TSS Express Database system, SQL Server 2003.
· Implement and maintain VPN (PPTP, L2TP) and Remote Desktop connections.
· Setup and maintenance of the company website that include the migration of 4 public sites on 4 different hosting services to a single site. Worked with web developers to solve problems with getting website fully functional and plan for later growth of site.
· Setup and maintenance of Network Security, and network printing.
· Setup and maintenance of Wireless Network based on 802.11 a/b/g/n. This included networked limited access, security etc.
· Prepared, deployed, and maintained company’s website.
· Prepare Settlement sheets, Disbursement sheet, Printing Checks, Balance Escrow Accounts.
· Keep track of bank wires in/out, Make Deposits.
· Filling 1099s.


Howard Community College, MD January 2002 – May 2002
Administrative Assistant:
· Worked with the Business Division office and Human resource center.
· Worked on webct, Ms Word, Ms Excel, Ms PowerPoint. Did Webct Programming, created Webct Tests & Quizzes, Managed Students Records, and Created spread sheet.
· Setup and maintenance of Database Servers, and network security.
· Setup various Windows 2000, XP, and Windows NT related servers.


Papa John’s Pizza, MD August 2000- December 2001
Store Manager:

· Hiring, Recruitment, Orientation, managing people development, maintaining front-end.
· Scheduling employees, managing cash office, Open or Close the store by itself.
· Resolving customer issues, making deposits.
· Keep track of inventory, checking foods quality, checking pizza’s quality, keeping work in flow, help employees if needed to overcome the rush hour.
· Managing drivers, checking food is properly delivered, keeping delivers on time.
· Motivate employees, educated customer service dealing if needed.



REFERENCES AVAILABLE ON REQUEST
 
Annaconda, few quick thoughts:

1) The objective has no meaning. If you're looking for a position as a senior system administrator, put that in there. I like to see something about "looking for a position that offers an opportunity for professional growth and advancement."
2) Put CCNA first. The other certs really don't mean very much, CCNA is a big deal.
3) Polish is lacking, for example "Implement, Configure and maintenance of companywide Windows Xp Pro, windows 2003, 2000 servers network systems." This is not a sentence. It has multiple grammatical errors.
4) I would consider whether you want to list your job at a pizza restaurant at all. You were a manager so it indicates responsibility, but it was only for a year and has nothing to do with the position you're applying for, systems administration. Same deal with your school job. Nobody really cares that you worked for 5 months in your school's HR dept when you're applying for a SA position. I know I wouldn't. Taking these two previous jobs out allows you more space to elaborate on your job doing SA work. Instead of just "network security", you can go into more detail setting up NIDS, running pen tests, etc.
5) Get some unix experience; install RHES4 and mess around with it, install apache/mysql locally, etc. Alternatively, emphasize that you're a network admin, not a systems admin. If you really want to stick with windows, learn SQL server. You really don't want to be a windows sysadmin, that tends to lean towards enduser desktop support, which is hell.
 
Wanted to throw mine out there as I'm finding myself trying to secure a new job, and this thread has been helpful so far (sorry about the formatting) -



Summary - A well rounded computer professional with support experience and a high interest in
networking and server administration. Strong communications skills and a strong desire to improve.

Qualifications -
Experience in the following:
• Debian server administration/operation/installation (2 years)
• Apache/MySQL troubleshooting/operation/installation
• Fedora Core operation (2 years)
• Experience with Cisco equipment, notably 2950/2924/1900 series switches, 2500/2600/1700
series routers
• Knowledge of LAN (thorough) and WAN (working) technologies
• Consumer networking and computer hardware troubleshooting (5 years)
• Webpage/Graphical Design; layout and coding (7 years)

Work History -

Help Desk Assistant (May 2005 - Present) - Cedar Falls Utilities
• Provide support by phone, email, and live chat to ~9000 internet customers (Wireless, Cable
Internet, Fiber PTP & FTTP) & 13,000 cable TV subscribers (standard cable, high definition &
Motorola digital boxes)
• Resolve customer issues ranging from simple questions to complicated network problems in a
timely manner, tracking problems & resolutions for all calls
• Responsible for taking care of nearly every abuse ticket submitted, including virus problems,
copyright infringement notices & spam problems

Partner/Owner (January 2007 - Present) - SMI Technologies
• Provide general computer & networking troubleshooting for customers
• Web design, including a small amount of local hosting
• Design and implement networks for customers

Server Administrator/Webmaster (June 2002 - Present) - Nan Belegorn Medieval Combat Society
• Host website & forums locally (Apache/MySQL/PHP on Debian), installation from hardware to
production system for a local non profit reenactment group
• Design & maintain website and forums

Education -
Computer Science Major (August 2005 - Spring 2006) - University of Northern Iowa
Cisco CCNA Academy program (August 2004 - Spring 2005) - Hawkeye Community College & Cedar
Falls High School
Currently studying for the CCNA exam in April through the use of a home lab

References available upon request
 
Again, just my opinions... remember that I interview DBAs, not sysadmins, so the advice is fairly general.

1) Direct objectives are better than vague summaries. Also, "high interest"? Wording is critical.
2) Instead of fedora and debian, say redhat and debian linux. Businesses use RHES and RHAS, SuSe if you're in europe.
3) No PHP or perl? No experience with CMS/CDS?
4) The Cisco stuff is a big deal. Go into more detail there. If you've ever configured a router, firewall, setup a ptp VPN, etc, say so. If you have, you should be looking for a job as a network admin, not a SA. CCNA will help there.
5) "Assistant" sounds low level. Just say help desk, or help desk operator. Even better, don't say help desk at all, say consumer support or end user support or even better, engineering support. Help desk has a negative connotation.
6) Working in helpdesk, you must have dealt with tons of really pissed off people. Mention your ability to handle stress, high work volumes, and to multitask.
7) Your small business is more impressive than working in helpdesk. Put it first. Also, why say "small amount"? Don't offer information that reflects badly on yourself. Don't lie either, but it's not a sin to omit details like that in your CV.
8) Designing networks can be a big deal. Go into more detail, did you setup switches/routers, T1 lines, etc? Even if it was just a linksys router and setting up a little linux box for firewall and DNS, you "architected and configured enterprise network infrastructures for small businesses using appropriate technology". You need to be able to defend what you say, so don't go crazy, though.
9) Why offer the home lab? They don't need to know that, it sounds weak. Just say that you're preparing to take the CCNA in april.
 
schizo said:
Annaconda, few quick thoughts:

1) The objective has no meaning. If you're looking for a position as a senior system administrator, put that in there. I like to see something about "looking for a position that offers an opportunity for professional growth and advancement."
2) Put CCNA first. The other certs really don't mean very much, CCNA is a big deal.
3) Polish is lacking, for example "Implement, Configure and maintenance of companywide Windows Xp Pro, windows 2003, 2000 servers network systems." This is not a sentence. It has multiple grammatical errors.
4) I would consider whether you want to list your job at a pizza restaurant at all. You were a manager so it indicates responsibility, but it was only for a year and has nothing to do with the position you're applying for, systems administration. Same deal with your school job. Nobody really cares that you worked for 5 months in your school's HR dept when you're applying for a SA position. I know I wouldn't. Taking these two previous jobs out allows you more space to elaborate on your job doing SA work. Instead of just "network security", you can go into more detail setting up NIDS, running pen tests, etc.
5) Get some unix experience; install RHES4 and mess around with it, install apache/mysql locally, etc. Alternatively, emphasize that you're a network admin, not a systems admin. If you really want to stick with windows, learn SQL server. You really don't want to be a windows sysadmin, that tends to lean towards enduser desktop support, which is hell.
Click to expand...

Dude i really appreciate that. Thanx.

Couple of questions. You mean install Linux or Unix? What is the most important in the market?
 
I'll start with sethmo and annaconda as your resumes are fairly similar:

1. Take an evening soon and just read through this thread as far back as you can. There are a lot of items with your resume that have already been addressed. You have a traditional formatted resume and personally I think they are pretty much a fairly lame way to sell yourself to an employer.

2. Lose the objective statement. Replace it with a "summary" statement as I described in my last review: 1-2 sentences that sum you up right quick.

3. Your education doesn't indicate if you graduated or have any degree. If you didn't graduate, I would list it something like "34 credits completed towards BS degree in Basket Weaving".

4. Lose the detailed work experience list and concentrate on fleshing out your skills list (again, read most of my previous resume reviews for more info about this).

5. Lose "References available apon request" --besides, it's actually UPON! Be sure to check your spelling 10 times over as it's a real deal breaker for employers to find spelling errors on a resume. There is no need to mention that you can provide references.

6. If you're going to list ANYTHING on your resume, you must provide measurable levels of experience to qualify it. Otherwise it is totally subjective --that includes your education.

Also, schizo's comments were right on!

Now Doliviss...

1. Having a summary statement is waaay better than an objective. Now add a time qualifier to the statement. How many years of experience do you have for instance?

2. I would also consider spending more time detailing your skills section than your work history. Sort the skills out into several major categories and then fill them in. I'm glad to see that you're already adding years of experience to most of the skills you already listed.

3. Lost the "references available..." statement.

Beyond that I'd just say I also agree with what schizo has said about the rest of it.

Hope this helps you guys and just thank the fact that I'm up sick and can't sleep for getting back to you all this morning!
 
If you're looking to be a windows admin, unix isn't important at all. But again, windows admins tend to end up doing desktop support, even the high level ones that can configure AD, exchange, etc. If you know any unix the knowledge pretty much transfers over to all unix flavors. That general skillset is important, it encompasses stuff like ssh, shell scripting, init scripts, installing packages, looking for performance bottlenecks, getting your head around grep, awk, named pipes, and so on. Installing and messing around with fedora is all you really need to do.
 
I know SSH, SFTP, i forget to add that into the resume. I am also learning Exchange Server 2003, i will also add it.

Fedora, i heard about it. I will start Unix traning as soon as i finish Exchange, then Linux also. :)

Good God man so many things. :D

I will post my updated resume by tommorrow, thank you again for help SCHIZO.
 
xchaser said:
which is better a 1 page resume or a two page resume? I am confused.
Click to expand...

A very common question actually. I find a 1 page resume is the most effective way to sell yourself. Too much detail and the reader gets lost or overwhelmed. Now this becomes a problem with traditional / chronological resumes as you age. Since your experience grows, or you change jobs, that work experience section can become very long. Using a combination resume that spends most of the time detailing your skills, this problem is easily solved.

I can think of a few exceptions to the 1 page rule though...

1) If I was asked for a detailed work history (and I have in the past). I like to have one already typed up and ready to go just in case. Some employers are sticklers to silly traditions that frankly serve no purpose. Besides, most job applications require a fairly thorough work history list.

2) If you personally know the individual that will be receiving your resume and you are absolutely sure they want to read through your "life story" for some silly reason.

3) If you believe that your long and sorted tale of employment actually does a better job of selling yourself than your skill set. For instance, if you worked for a very prestigious employer, like The White House, Microsoft, Cisco, etc...

But these are rare...
Hope this helps!
 
I started browsing through the forums and this thread caught my eye.

I see many of you have certifications in many areas.

what i am wondering is, if you went to college and were an MIS major, did your professors recommend you to get certified or did you take it upon yourself.

Next year should be my final year at Canisius College and I will have my Bachleors in MIS and I am not certified for anything. All I will have is my BA (BS not sure which one it is). I have a feeling this is going to be a problem when entering the real world. will it and what should i do?
 
Well I'm a little bit scared to do this but I've been working on my resume writing website for a couple of months now and I think I'm ready to start getting your thoughts on it's design now -before I get too far along. I've only got a couple of actual articles posted there but I'm working on the rest. I mainly want to know if the layout makes sense -if you think the answers you're looking for are easily found.

I'm still planning on adding a FAQ so, besides the "1 page or 2" question, can you guys think of any others? If not, I won't bother with a FAQ page and just answer questions in the articles I'm posting.

Here you go...
http://www.presentdayresume.com
 
Well, that depends on what you want to do. I personally don't place a great deal of importance on certifications, I focus much more on experience. Of course you don't have any of that either, so a cert might be a good idea. Generally speaking, certs guarantee a minimum level of competence. Which is nice to know, but not a big deal. Of course some certs do matter, like CCNA, PMP, and OCM. They're generally the hard ones.
 
I posted my resume here about 2 months ago and never really got a response so I thought I would give it one more shot. Please be harsh/critical as that is the only way it will get better. Also any advice on finding a position in that area would be wonderful. Thank you!

SUMMARY
Network administrator with experience in network development, administration, hardware and software systems integration, and data backup and recovery

TECHNICAL SKILLS

CERTIFICATIONS: Microsoft Certified Professional (70-270)

HARDWARE & OPERATING SYSTEMS: x86 PC Platforms; Windows 3.11 – XP; Linux

NETWORKS: Windows NT, 2000, 2003 based networks; Active Directory; TCP/IP; DNS; DHCP; Group Policy; RIS; WSUS

GENERAL: Troubleshooting; installations; upgrades; configurations, system rebuilds; diagnostics

SOFTWARE & UTILITIES: Microsoft Office, Visio, and Project; Norton, Mcafee, and Trend Antivirus Suites; Adware, Spyware, Malware removal and prevention solutions

EDUCATIONAL BACKGROUND
UNIVERSITY OF KANSAS, Lawrence KS Graduation: August 2006
Bachelor of Science in Business Administration in Management Information Systems
RELEVENT COURSE WORK:
• Fundamentals of Software Development; Systems Analysis and Design; Fundamentals of Computer Networks; Project Management; Information Technology Project Management; Major GPA 3.58

EMPLOYMENT HISTORY
***Company 1***, Overland Park KS
June 2006 - Present
Network Analyst
• Install, configure, and administrate Windows 2000/2003 Servers, Active Directory, DNS, IIS
• Implemented Remote Installation Services to deliver standardized images and increase overall efficiency in maintaining infrastructure
• Manage Windows Server Update Services (WSUS), responsible for daily operation and successfully delivery of updates
• Responsible for disaster recovery, daily oversight of tape backups and restores (Veritas 9.1)
• Manage e-mail system for internal employees and the hosting environment
• Work with the Network Operations Manager to coordinate and quote future projects, increased equipment and/or IT bandwidth needs for all LAN and WAN locations

***Company 2***, Olathe KS
October 2003 – April 2006
Service Technician / Counter Intelligence Agent Full-Time
• Perform a full range of troubleshooting, diagnostics, configurations, installations, upgrades, and repair of customer computers and other electronics in-house and on customer premise
• Consistently achieved budgeted goals in performing timely and cost effective repairs
• Consistently achieved budgeted revenue, gross margin, and net operating profit goals

***Company 3***, Kansas City MO
May 2002 – August 2002
Information Technology Consultant
• Responsible for technical operation support including: performing maintenance tasks on the network; setting up computers for new users; providing end-user support; wiring and setting up networks in new areas; evaluating new software; troubleshooting and repairing computers and peripherals
• Answering technical support questions for the staff

***Company 4***, Overland Park KS
September 2001 – May 2002
Information Technology Specialist
• Responsible for revamping internet, website, and e-mail services by exploring all possible alternatives and implementing the most cost effective choice without sacrificing performance
• Provided user support for 20 user network including 20 workstations, networked printers, plotter, and all software including AutoCAD 2000


I apologize for any formatting problems. They are all correct in the word file. Again, thank you!
 
Sorry I missed your resume here ChadSWhitney! I'll give you my thoughts now...

1. The summary is a good start but you have to add a time frame or some other form of measurable amount of experience. I don't know if your just a newb network admin or if you're a senior level admin that should be managing the entire WAN at my university. Now I may figure that out later on by reading through your work history and doing the math but make their job easier and just tell the reader up front what level of experience you have in your profession.

2. Your skills section is also a fantastic start. I see that you've sorted out your skills into major categories which helps out the reader a lot. But you also need to add some sort of measurable qualifier to each skill here as well. For instance, are you simply familiar with MS Project installation and general use or are you an expert in it's many features and can teach a class to the rest of the management staff on advanced techniques? I can't tell from your description.

3. Your education listing is well done. Since your graduation date is still somewhat "fresh" I would have put it just where you did -right after your skills section since it is still fairly relevant (arguably more relevant than your work history). ...Now this next thought I'm still a little torn on and am totally open to contrary ideas on... I don't think that the "relevant course work" is actually that relevant for a resume. I think that the fact that your degree involves MIS should make most of that fairly clear but who knows. Also, you misspelled "relevant" as relevent. ALWAYS triple-check your spelling!!!

4. Your employment history is where I'd do the most revisions. I'd trim that down to just a single line per employer. Take much of your information and add it to the skills section. For instance, I can deduce from your work history that your "experience" started in 2001. That would mean that a lot of your IT skills are at the "6 years of experience" level. Not too shabby but did your actual experience start earlier? Were you hired for that first job totally green? I doubt it. My guess is that you were tinkering with networks and PC's on your own before anyone decided to hire you and pay you for working on them. Well with a skills section with an experience qualifier, you can make that point. BTW, are you still capable of supporting AutoCAD?

Overall, I think you have a fantastic foundation to work with. Most all the needed information is there but just needs to be placed in a more effective manner on the page. Hope this helps...
 
my latest that i submitted with the obvious contact info taken out, and company taken out :cool: let me know any ideas you have

Objective To become a PC Support Specialist
​

Education Bachelors of Science,Information Technology Management
University of Minnesota, Crookston - Crookston MN
Graduated May 2006

Technologies
&#167;O/S: Windows XP and Server 2003, Linux Fedora Core 4, Mac OSX, OSX Server
&#167;Applications Software: MS Office 2003, Exchange 2003, Active Directory, SharePoint, DNS

Experience XXXXX
Backroom Team Member
Sept. 2002 &#8211; Present

&#167;Responsible for inventory control to other team members, and specialized inventory control for guests
&#167;Assist guests with any questions
&#167;Provide excellent guest service
&#167;Receive merchandise through XXXXXX's logistical practices
&#167;Team Member of the Month September 2006

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Information Technology Intern
May 2005&#8211; Aug. 2005

&#167;Assisted with on site repairs for PC&#8217;s and Macintosh
&#167;Answered helpdesk calls
&#167;Installed a test server for the new FirstClass email system.
&#167;Upgraded firmware on twenty Extreme Networks Summit 200 and Summit 300 switches
&#167;9,000 users in a mainly Macintosh environment, and some Windows computers
&#167;Patched through single mode, and multimode fiber cables in Lakeville North High School
&#167;Installed Extreme Networks switches into new racks at schools around the district.
&#167;Assisted with a wireless site survey in Lakeville South High School
&#167;Setup FreeBSD Server to run the Mambo Content Management System,


University of Minnesota, Crookston &#8211; Crookston MN
Student

&#167;Installed Windows Server 2003, with Exchange 2003 on a fully qualified domain name with primary DNS, and DNS replicating on a school provided backup server.
&#167;Installed Windows Server 2003, with SharePoint and Exchange 2003 as my senior project


References
 
could you guys offer any advice on my resume thanks


Technical Skills
Systems Administration
A+ Certified and currently working towards my MCSE and CCNA. Experience in maintaining multi-user environments and with network services such as Apache/SSL 1.0/2.0,DHCP,NFS, Qmail, Samba, and SSH.
Software
Ms Office Suite, MS Outlook, McAfee, Nav, Diskeeper, Acronis True Image
Networking
Experienced in TCP/IP networking, 802.11 wireless networking technology, and network security practices.
Hardware
Hp/Compaq DL360g1 – DL585g2, IBM X-series x330 – x346, Hp xw4000 - xw8000 d530
Operating Systems
Extensive experience with Microsoft Windows 2003, XP and 2000, Linux, and Bsd Variants.
Experience 9/1999-Present Dymensional Services Jersey City, NJ
Self-employed as a freelance IT Specialist
• Troubleshoot workstations and network/data related problems. Hands on installation, replacement and upgrades of hard drives, nic’s, memory and motherboards, setup and maintained various types of networks and configured client/server based applications.
• Suggested new solutions to users on how to backup important data using external hard drives.
• Used Terminal Services to interact with clients computers for upkeep and maintenance such as windows service packs anti-virus updates.
• Trained non technical individuals for use with computer programs such as word, outlook 2003, PowerPoint, Excel.
5/2006-Present Lehman Brothers Jersey City, NJ
Desktop Hardware and Server Hardware Support
• Installed, supported, and troubleshoot Compaq and Hp desktop and server hardware, IBM ThinkPad laptops, Hp and Xerox network printers and other peripherals for desktop and server systems including RAID controller cards, nic’s, ribs and rsa cards.
• Reblast workstations and laptops using Lehman blasting methods.
• Managed inventory of server and workstation parts.
• Managed deployment of 20 workstations for Tax department.
• Collaborated with other IT departments providing on-site support during power-down and power –ups.
• Provided on-site support during server moves consisting of more than 100 servers.
• Provided telephone support to system admins.

9/2004–8/2005 Best Buy Secaucus, NJ
Geek Squad Agent
• Implemented a windows 2003 server for automated customer backups utilizing Xcopy in a script.
• Implemented a script file to automate the installation of window and Norton antivirus.
• Removal of spyware and viruses using various software such as Norton anti-virus and webroot spy sweeper.
• Provided technical support for users over the phone, walking users through on how to backup email using outlook or running a scan for viruses or spyware.
6/2002–6/2003 IDT Corporation Newark, NJ
Senior Technical Support Representative
&#61607; Provided effective and consistent technical support. Researched technical solutions. Performed tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence.
&#61607; Respond to commercial and residential customers to solve telephone connectivity issues in ATT/Global Crossings telephone network.
2/2000–10/2001 Drake Business School New York, NY
Support Technician
&#61607; Maintained computer hardware/software for over 200 computers.
&#61607; Provided users 24/7 with technical support.
&#61607; Implemented Nav to reduce incidents of virus infections.
Education
2000–2001 Devry Institute of Technology New York, NY
&#61607; Computer Information Systems and Computer Programming.
 
Well I hate to still say it but I'd suggest for the last 2 resume submitters that you both start out by reading through this thread as much as you can stand before too long. Most of the pitfalls you both have are addressed several times over here. Until my resume writing guide website is completed, I'm afraid this is the next best thing. Good luck!
 
I am going to take a stab at reading the entire thread because I am wanting to relocate out of Arkansas for better opportunities to pursue a job.

I would appreciate that if any of the veterans could offer to review and criticize my resume. English is my second language while ASL (American Sign Language) is.

I would prefer that if my resume would not be in the public. I can offer a link to my resume in PDF format.

Now to few hours of reading and I will keep my eyes on the top right corner for any Unread PMs..
 
What is generally done here is the personal information and company names are removed. That way it can be completely public without worry. Otherwise, I'll be more than happy to review your resume privately but I think it would benefit the community here if the critiques and comments can be seen by all.
 
jmroberts70 said:
What is generally done here is the personal information and company names are removed. That way it can be completely public without worry. Otherwise, I'll be more than happy to review your resume privately but I think it would benefit the community here if the critiques and comments can be seen by all.
Click to expand...

I am glad that you offered to help me in private. However, I read all of those posts in this thread in the last few hours. I am totally surprised at how much I have learned about resumes. I think it would be fair for all to see what my resume holds because of those other resumes have taught me the same thing in which I hope would teach the future readers too.

At least a month ago, a recruiter asked me to give a high detailed resume that covers project management related tasks under my previous employers. It took me a while to create it and then I paid a resume creator to polish this resume. Yes, this resume had one of the mistakes which is "Objective." In the end, I did not get this job as expected.

I am coming directly out of being a contractor and desiring to be a full time employee with a reputable company.

Would it be valuable for me to post the original resume (with the personal info omitted) and that I can create a new one based on those advices given in this thread?
 
Well I certainly see no harm in posting it here. I think it would be great to see how it came out, personally. Now did the resume writer catch the Objective statement or did they put it in? Also, I woudn't worry about if the resume wasn't a perfect piece of writing as far as why you didn't get the job. I've suggested many people for jobs that had terrible resumes initially. A bad resume may mean not getting the job but even if it isn't well put together, if the reader can still glean the information they're looking for, and you're a good match for the company, you're in. If you're just not what they're looking for, no amount of resume writing will ever make up for it.

I look forward to seeing your stuff!
 
This is my resume... Please be critical/harsh :)

Matthew Gonzalez
<address and the such taken out for posting>

Education:

8/04 &#8211; Present Morrisville State College; Morrisville, New York
Bachelors in Technology &#8211; Network Administration
In Progress; to be completed: August 2008

Work Experience:

1/06 &#8211; Present Morrisville State College Entrepreneurship Institute; Morrisville, New York
Title: Officer
Duties:
&#61607; Take projects from upper management and work around class schedule with a real world client.
&#61607; Work on an organized team to build websites for clientele based on their needs.

12/03 &#8211; 6/04 Thomas Edison Voc. & Technical H.S.; Jamaica, New York
Title: MOUSE Squad Team Leader
Duties:
&#61607; Team leader of MOUSE squad (www.mouse.org). A student-centric help desk.
&#61607; Organized a team of 5 students to execute service calls in the school as they became available.
&#61607; Referred higher clearance jobs to the in-school technician.
&#61607; Was lead presenter for a PowerPoint presentation about the MOUSE squad and how it operates for new applicants in Cisco&#8217;s conference offices in NYC.

Overall Computer-Related Experience (Proficient in the following areas):

Microsoft Office Suite
Network Security (PIX Firewall)
Microsoft Project & Visio
Active Directory
File Management and Data Entry
VPN&#8217;s and Firewall&#8217;s
Professional Documentation Design
Proxy Server (Linux-Based and Microsoft ISA 2004)
Hardware and Software Maintenance
Systems Analysis
Networking Policies and Standards
Linux (Debian/Ubuntu)
Microsoft Active Directory
Microsoft Windows (9x, 2000, XP, Server 2003, Vista)
Cisco Routers and Switches (IOS and GUI)
Network Administration (TCP/IP, OSI Layer Troubleshooting, Network Troubleshooting / Analysis)



Certifications:

&#61607; A+ (CompTIA PC Service and Repair) &#8211; June, 2004
&#61607; CompTIA Three-Year Experience Endorsement

Extracurricular Activities:

&#61607; Member; Morrisville State College Student Advisory Board; Fall 2005-present
&#61607; Member; Morrisville State College Student Affairs Committee; Spring 2006-present

References:
&#61607; Available Upon Request




NOTE: Where my skills are, in the actual resume they are inside of a non-bordered 2 column table so they look more uniform. I listed them here for formatting purposes.
 
Ah, a very nice thread in deed. I'll include mine as well for some critic. Can never go wrong updating the old'e resume.

Keith D. Mitchell
{address and contact info removed]


Objective: Utilize my training and experience to obtain a position in the Information Technology field, which will offer continuous growth and opportunity.


Professional
Experience: 9/05 - Present Hostmysite.com Newark, DE
Technical Support Analyst

• Create comprehensive tickets documenting client issues.
Assist clients in resolving client side issues; when issue can not be resolved by TSR, escalate the issue to a senior support staff member.
Maintain excellent phone/email/live chat rapport with customers while gathering concise information and limiting overall call time.
Maintain knowledge of all proprietary tools and systems to ensure proper handing of customer issues.
Adeptly utilize resources both within and outside Hostmysite to resolve issues.
Assist clients with the following technical tasks:

Setting permissions
Resetting passwords (FTP, FrontPage, Email, Stats, SQL)
Client side email configuration
client side FTP configuration
FrontPage extensions
Control Panel
Domain and Hosting Renewals
DNS transfer
Registrar transfer
Domain name pointer
New Domain name registration
Setting up new accounts

8/01 – 9/05 Brandywine School District Claymont, DE
PC Field Service Technician

• Responsible for supporting various OS platforms (Windows 95, 98, 2000 Professional) and Office Suites (Microsoft 97 , 2000) within the Brandywine School District
Provide troubleshooting and diagnostic’s, as well as upgrading and deploying (Norton Ghost, Sysprep and Altiris) various computers deployed in service.
• Server and desktop data backup and recovery using tools such as Verita backup and manual data movement methods.
• Provide technical training and guidance to all resident tech reps and school reps when needed on the infrastructure and interworkings of the Brandywine School District network.


5/03 – 02/04 Alpha & Omega Investigations Newark,DE
Contractor (Per assignment)

• Built custom pc’s that enabled client to quickly produce video cd’s and dvd’s for their clients.
• Designed and implemented storage solutions for client’s video production.
• Implemented wireless network allowing client to quickly and effectively move information from one location to another without the hassle.


9/99 – 5/01 Cecil County Government Elkton, MD
Network Specialist

• Provided on-site repair, troubleshooting, maintenance, installation, and upgrading on computer systems and software, including MS DOS, MS WIN 95, MS WIN NT 4.0 Server / Workstation, MS Win 2000, MS Office, Lotus Notes, Novell NetWare, and PC’s including desktop / tower, laptops and network system servers.
• Responsible for all network troubleshooting, NT server maintenance, administration and support of 400+ desktop users.
• Provided in-house hardware and software technical support for networked users in Novell / NT 4.0 / Ethernet environments, using TCP/IP and IPX/SPX protocols.
• Responsible for Cecil County Government Technologies first official county website (Http://www.ccgov.org).
• Helped secure network infrastructure with firewall policies (Checkpoint firewall software).


05/98 – 7/01 Pc Connect Wilmington, DE
Computer Technician

• Customer telephone support for PCs and peripherals.
• Custom computer builds and repairs.
• Provided on-site hardware, software installations, and technical support.
• Responsible for basic network troubleshooting and basic Windows NT server maintenance


12/97 – 5/99 Conectiv Communications Newcastle, DE
Call Center Rep

• Handled inbound and outbound calls to customers regarding their Conectiv Communications accounts.
• Processed billing and payment information.
• Provided technical assistance regarding telephone support (Voicemail, Caller ID, Call Waiting).


Education:
07/01 – Delaware Technical Community College – Wilmington, DE
Currently in process of securing Associate’s Degree.

04/01 Online Consulting - Wilmington, DE
Completed Microsoft Approved course:
210 – Deploying & Troubleshooting Windows 2000 Professional

02/02 Online Consulting - Wilmington, DE
Completed Comptia Course: Network+ Fundamentals

Certifications: Comptia Network+ Certified
Comptia A+ Certified



Experience: Desktop Support Experience: 6+ years experience. (Diagnosing and troubleshooting PC hardware failures; replacing failed hardware; installing, configuring, and troubleshooting PC software; and providing great customer service to our users. Conduct PC/printer set up, configuration, and troubleshooting activities. PC building, repair and maintenance. Desktop support including virus and spyware removal skills. Servicing and supporting personal computers and networks, including concepts, software, hardware, repair, applications, and maintenance. Proficiency with IBM. HP, Dell, Toshiba, and other manufacturer’s compatible PC internal components, installation, troubleshooting, and repair of printers, modems, network operating systems and related hardware, and other miscellaneous peripherals.

Software: MS office Suite (Word, Excel, PowerPoint), MS Access, MS Publisher, MS Outlook, Internet Explorer, Outlook Web Access; Anti-Virus
Hardware: Desktops; Laptops; Printers (Plotters); NICs; Modems; Data Switches/Routers/Bridges; Ethernet; Networking O/S: Windows NT 4.0 & 3.51/2K/XP/9x, MS Exchange, Windows AD; Lotus Notes; TCP/IP and dial-in connectivity.


Professional
References: Available upon request
 
Hi everyone, this is a great thread. I post my resume up too. Please help me point out my weak spot.
Thanks so much everyone.

Highlight of Qualification
Recent graduate, bilingual Computer Engineer who experiences in Hardware design software programming and networking.

Technical Skill
o Microsoft Certified Professional (MCP) in Windows XP Professional.
o Operating System:
- Windows 98, NT 4.0, 2000, XP Pro.
- Windows Server 2000/2003/2003 R2
- MAC OS
o Software:
- Microsoft Office, Exchange 2000, Exchange 2003, Norton Antivirus Corporate, VERITAS Backup, Network Associates, Microsoft Virtual Server, Norton Ghost Corporate, VM Ware Virtual Server.
- C++, C++.Net, JAVA,
- Matlab, Xilinx Verilog, VHDL, SPICE.
o Networking:
- Switches, Cisco Router, Cisco Pix Firewall, Dell PowerEdge, Dell Workstation, HP Workstation, and INTEL based server.
- TCP/IP, Active Directory, Domain Controller, DNS,NetBIOS DHCP, SMTP, POP3, IIS 6.0,
- Installing, configuring and troubleshooting Windows Server NT4/2000/2003, Windows 95/98/2000 Pro/ XP Pro including Operating System/Printer/User data migration, Ghost Multi-cast, 3COM PXE.
- Virtual Private Network (VPN), Remote Desktop Connection (RDC), Liberum Help Desk, Virtual Network Connection (VNC).

Education
o 2006-Present California State Polytechnic University, Pomona.
Master of Science, Computer Engineer
o 2003-2006 California State Polytechnic University, Pomona.
Bachelor of Science, Computer Engineering, Magna Cum Laude.
GPA: 3.71
o 2000-2003 California State University, San Bernardino
Bachelor of Science, Computer Science (Transferred)

Relevant Courses:
o Software:
- C++ for Engineer, Object Oriented Programming, Discrete Structure, Data Structure for Engineers, Operating System for Embedded Application, Network Programming and Application Control using JAVA, Software Engineer.
o Hardware:
- Introduction to Combinational/Sequential Logic, Control System Engineer, Electronic Design for Digital Circuits, Introduction to Microcontroller, Computer Organization/ File System, Digital Design using Verilog HDL, Computer Architecture/Microprocessor, TCP/IP Internetworking.

Senior Project
o DNA Sequence Matching using FPGA
- Design Memory DDR SDRAM Controller for Spartan 3 FPGA Board using Verilog.
- Create layout for Memory extension board using Eagle Software and Cadence PSpice.

Employment and Experience
o 2006-present - Network Engineer - Pac Comm Technologies, Inc
- Troubleshoot Windows 2003 Server and Windows 2000 Server for medium to medium-large clients.
- Install new server, replace old server (NT4.0 to 2003, 2000 to 2003). Install Exchange server to replace POP3 mail server for current running servers. Migrating Printers settings and Files from old server to new server. Create new accounts for new users. Setup Group Policy Object (GPO) for different group of users.
- Troubleshooting workstations with Windows XP Professional, Windows 2000 and Windows 98. Exchanging old workstations to new workstation. Transferring files and setting from old to new computer including Desktops, My Documents, Outlook 2003, Outlook Express.
- Implementing internet connectivity, routers, switches, firewalls virus protection, email systems and backup
- Maintain basic administration of Windows NT/2000/XP desktop machines, including hardware and software installation, MS outlook, MS office, internal applications, OS configuration, troubleshooting and tuning
- On-site and in-house service (include repair and build computer, backup for co-workers if there is a need).
o 2005–2006 - Jon Goldman Association, Inc. - Software and Testing Engineer
- Reverse Engineer Control Panel Board for Furnace Control Tube Computer by detecting signal sent by buttons and displays LED using Oscilloscope and Texas Instrument Data Acquisition Kits.
- Visual Basic Digital Signal Detector.
- Test current and new developed Control Software for Tube System. Create several test cases for new developed software to detect faults and errors occurred during the developing process.
 
I've read at least a couple of posts on this thread telling resume writers not to bother with Word docs or PDF files. I understand that many employers and HR departments strip the text straight into a database. Still, I ask, is there any virtue in making a resume more presentable than the usual notepad document? Might an employer's first impression be better if the resume contained some formatting, even if the document were emailed? Just a couple of questions that came to mind as I was putting my resume back in order.

While I'm posting, I have enjoyed the wealth of knowledge in this thread, from the resume reviews to the concept of the combination resume which was totally new to me. Keep up the good work, guys!
 
Didn't know this thread existed. Glad I found it. I am looking for an entry-level IT job using my CIS bachelor's degree. This resume has provided one interview for me, so maybe it's not too bad? It's usually just plain text, but I put it up here as a pdf
 
NAME REMOVED Phone: (XXX) XXX-XXXX
E-mail: [email protected]

Objective
Senior network engineer who wishes to enhance your organization by employing skills and knowledge attained throughout ten years of experience in information technology.


Key Qualifications
• TOP SECRET/SCI Security Clearance & Lifestyle Polygraph
• Certifications: CCNA
• 8 years experience in Cisco-based network engineering, implementation, maintenance and management
• 6 years experience in Microsoft (MS) Windows NT server and workstation operating systems
• 5 years experience in MS Windows 2000 server and workstation operating systems
• 4 years experience in Information Assurance to include network security, policies, and procedures
• 4 years experience as supervisor and team lead of 5 network professionals
• 2 years experience in Sun Solaris 8 system installation, vulnerability assessment, and system hardening
• Highly skilled administrator of Cisco network devices: 2500, 2600, 3600, 3700, 3800, 4000 series routers; 2900, 2950, 3500, 3650, 5500 series Catalyst switches; and Cisco PIX 501, 506/506E, 515/515E, 525, 535 firewalls
• Advanced skills and knowledge of LAN/WAN networking protocols such as TCP/IP, RIP, EIGRP, and OSPF
• Experience with Secure Computing G2/Cobra firewall, VTC, ISDN, Cisco Works, VoIP, Network Attached Storage, HP Openview, SYSLOG, CIDR/VLSM, MS Exchange Server, 802.11b/g technologies
• Powerful communications and customer service skills, with the ability to handle high-pressure situations in a professional and effective manner while using strong computing skills in daily activities


Professional Experience
Sr. Network Engineer COMPANY NAME/LOCATION August 2005 – Present
Design and implement secure network systems architecture and provide technical problem solving for all issues encountered throughout the systems development lifecycle.

• Senior network engineer responsible for network design and architecture development
• Responsible for the deployment, integration, and maintenance of UNIX computer systems and network infrastructure including Cisco routers, switches, and firewalls
• Developed training and technical documentation for the customer utilizing PowerPoint and MS Word
• Perform diagnostic procedures for support personnel and provide end user training of key software


Sr. Network Engineer COMPANY NAME/LOCATION Sept 2005 – Present
INOSC East Sr. Network Engineer responsible for the operation, security, management, and administration for the Air Force Enterprise Network.

• Responsible for level 3 network troubleshooting in support of over 130,000 user accounts and 85,000 systems
• Utilize network management systems including HP Openview and CiscoWorks
• Maintain and troubleshoot Cisco routers, switches, and firewalls throughout the USAF including 17 Main Operating Bases, several Geographically Separated Units, and subordinate headquarters


Network Engineer COMPANY NAME/LOCATION Jan 2005 – Aug 2005
Network engineer responsible for monitoring, reporting, and troubleshooting the end-to-end flow of data throughout the XXXs enterprise information technology infrastructure (ITI). Provided Level 2 support to distant end networks.

• Provided 24x7 operation and administration of XXX’s wide area network (WAN)
• Maintained telecommunications devices to include Cisco routers and Promina 800s
• Performed and coordinated network fault management, problem isolation, and correction efforts
• Monitored the mechanisms that provide ITI enterprise security via network fault, performance, and accounting management tools to include CiscoWorks and HP Openview


Systems Engineer COMPANY NAME/LOCATION May 2004 – Aug 2005
Engineer secure network systems and provide technical problem solving for all issues encountered throughout the systems development lifecycle.

• Performed diagnostic procedures for support personnel and provide end user training of key software
• Installed, maintained, and troubleshooted Cisco routers, switches, and firewalls throughout the enterprise
• Performed extensive vulnerability assessment and system hardening of Sun Solaris 8 and Cisco devices
• Performed network troubleshooting, maintenance, and feasibility testing of individual computer systems, network devices, and software


Network/Systems Administrator COMPANY NAME/LOCATION Nov 1998 – May 2004
Lead network engineer responsible for the tactical deployments of secure converged voice and data communications packages valued over $12 million. Repeatedly installed and maintained network infrastructure, servers, and workstations supporting up to 1,000 users while providing 24 hour on-call technical support.

• Engineered, installed, and maintained classified and unclassified networks to include Cisco routers, switches, and firewalls, as well as Microsoft Windows2000 workstations and servers
• Developed and maintained network security policy and procedures for local & deployed operations
• Regularly deployed in support of SOCOM, USAFE, and AFSOC field training; deployed in direct support of Bosnia peacekeeping efforts and Serbia, Iraq, and Afghanistan combat operations
• Engineered remote data circuits utilizing microwaves, Pairgain line drivers, and KIV-7 crypto devices
• Developed Incident Response and Disaster Recovery Plans in accordance with Emergency Action Planning Directives


Network Control Center Operator COMPANY NAME/LOCATION Sep 1997 – Nov 1998
Provided network user support and coordinated classified message distribution services in a 5,500 user environment. Recorded, tracked and closed user account issues and coordinated with other agencies and technicians to ensure account issues were solved to customer satisfaction.

• Assisted in installation of network infrastructure including CAT-5 & fiber optic cabling and Sidewinder firewalls


Education and Training
Civilian
B.S. Information Systems Management: Information Assurance – UMUC Est. Jan 2008
B.S. Computer Information Technology – UMUC Est. Oct 2007
SUN Solaris 9 – Intermediate System Administration Course 40 hours, 2005
A.S. Information Systems Management – Community College of the Air Force February 2004
Advanced Cisco Router Administration Course 40 hours, 2000
MS Certified Windows 2000 System Configuration and Administration Course 40 hours, 1999

Military
AFSOC Tactical LAN (TACLAN) Installation and Support Course 80 hours, 2003
Air Force Advanced Communications-Computer System Administration 80 hours, 2002
Air Force Airman Leadership School 240 hours, 2001
Air Force System Network Support Course 320 hours, 1999
Air Force Communications-Computer System Administration 504 hours, 1997
Air Force Basic Military Training April 1997
 
I just graduated college this past Thursday. Here is a copy of my resume that I have been sending out to different places of business. Keep in mind I don't have much of a IT background in my work history. However, I do have about 13 years of computer experience.

Here is my cover letter and resume. Let me know what you think...

My Cover Letter
My Resume
 
I'd appreciate it if anyone could share some thoughts on my current resume. Forgive the format. It's just cut and paste from word.

SUMMARY
Technology service professional with over six years of experience as IT engineer, network administrator, and project leader. Excellent systems design, analytical, and communications skills. Heavy concentration in client-server and networking systems. Hands on experience in all aspects of information systems life cycle, from business requirements definition to final installation and maintenance.

SKILLS
Technical
&#8226; Software: Windows Client OS, Linux [Ubuntu, Red Hat], Mac OS, Windows Server OS, Active Di-rectory, IIS Administration, Network Monitoring [MGRT, Nagios, and HP OpenView], Virtualization [VMWare, MS Virtual Server], CRM Applications [salesforce.com, Netsuite], Business ERP [SAP, JDE, Oracle].
&#8226; Hardware: PC, Server, and Printer break/fix repair, installation and maintenance of Switches[HP Procurve, Cisco Catalyst], Wireless Access[Trango, Cisco Aironet, Motorola Canopy], Routers[Linksys RVL series, 3Com, Cisco], and Firewalls[Linux-based, Watchguard, Cisco PIX].
&#8226; Networking: Network Design, Installation, and Optimization, Ethernet/Wireless/Fiber media, TCP/IP, TCP/UDP, DNS, DHCP, HTTP, FTP, and VPN protocols. WAN technologies [T connections, DSL, RAS] Telephony, VOIP (Specific experience with Asterisk).
&#8226; Compliancy/Documentation: Familiar with Sarbanes-Oxley(SOX), PCI, and ISO requirements, documentations methods, and audit preparedness. Experience implementing and maintaining equipment and licensing asset control.
General
&#8226; Strong communications skills and ability to think clearly and be decisive in &#8220;pressure&#8221; situations.
&#8226; Experience managing multiple personnel and coordinating large projects with both internal staff and third parties.
&#8226; Effective leadership skills, ability to direct and inspire team members to achieve greatest potential performance and efficiency.

EXPERIENCE
IT Engineer, COMPANY/LOCATION &#8211; 2006-Present
Coordinate deployment of IT network, telephony, and security systems for start-up facility. Define and document IT procedures including: new hires, terminations, asset control, and change control. Troubleshoot and resolve complex IT issues. Provide consultancy to other technical groups within the organization. Manage relationships with internal and external vendors to procure IT equipment and services. Work with logistics business partners [Fedex, BAX Global, UPS] to integrate IT systems and streamline logistics processes.

Principle IT Engineer/ Project Manager, IT, COMPANY/LOCATION &#8212; 2004-2006
Managed day to day operations of IT services department. Worked with internal team and third party vendors to repair, implement and maintain IT systems. Provided technical support for SOHO, SMB, educational, and middle enterprise entities. Maintained several 500-1000+ node networks and numerous 50-100+ node networks. Was responsible for managing service technicians[day-to-day, promotions/raises, training], customer relations, and departmental budgeting. Assisted customers with internal IT budgeting and planning. Designed and implemented IT systems including solutions for vertical markets such as medical and educational.

Senior Service Technician, COMPANY/LOCATION &#8212; 2003-2004
Established IT services department for startup dial-up internet provider. Provided IT field support for 100+ client customer base. Was responsible for onsite repair and implementation of PCs, servers, software, and network equipment. Established guidelines for technical and operational procedures. Interfaced with customers on a daily basis and provided IT planning and purchasing consultations.

Service Technician, COMPANY/LOCATION &#8212; 2002-2003
Performed break/fix repair for consumer computer equipment at retail location. Provided &#8220;face-to-face&#8221; customer support and technical sales. Repaired and upgraded 10-15 consumer PCs and laptops per day. During course of employment was also responsible for managing technical service portion of the retail location. This included managing technicians as well as creating and implementing policy and procedure. Employed while attending secondary and post-secondary school.

Help Desk Technician, COMPANY/LOCATION &#8212; 2001-2002
Assisted dial-up internet service customers with technical and billing issues. Researched and presented plans for service expansion into new markets. Documented troubleshooting procedures and resolutions. Employed while attending secondary school.

Customer Service Representative/Sales, COMPANY/LOCATION &#8212; 2001
Provided customer service via phone support for multiple cellular phone products and services. Employed while attending secondary school.

INDUSTRY CERTIFICATIONS
CompTIA A+ 2003, CompTIA Network+, Microsoft MCP, Currently pursuing MCSE and RHCE through self-study.

EDUCATION
SCHOOL NAME &#8212; 2002-2003 Major- CIS, Honors Program. Concurrent Enrollment during secondary school.
SCHOOL NAME &#8212; 2003, Salutatorian.
 
jmroberts70 said:
Well I hate to still say it but I'd suggest for the last 2 resume submitters that you both start out by reading through this thread as much as you can stand before too long. Most of the pitfalls you both have are addressed several times over here. Until my resume writing guide website is completed, I'm afraid this is the next best thing. Good luck!
Click to expand...

any huge mistakes you could point out for me so that i can read the thread and fix them? i know i need get a summery instead of an objective.
 
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