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IT Resume Thread

jmroberts70 said:
'Yea, sounds familiar. I'd say just get your resume started -make sure it's a functional resume and not a chronological resume for starters. Start sorting out your skills into major categories. The way to catch an HR person's eye is through which skills are listed first. For example, I have two major skill sets: AutoCAD engineering, and PC tech support. I make sure to list them all on my resume but I change the order of skills (and my summary statement) depending on the job I'm applying for. In most cases, you're going to be applying electronically anyways so I have several versions of my resume handy and ready to go depending on the job I'm applying for. In many cases, I look for keywords in the job description and make sure my resume has them clearly and quickly stated (within reason of course). Most HR people are not familiar with the skills they are actually looking for. Frequently, resumes are overlooked because the skill is not mentioned in the way they are looking for. By example, if in the job description the phrase "desktop support" is mentioned, make sure your resume uses the same thing in plase of such things as "helpdesk tech". The cover letter will still server as a way to make a connection between your resume and the job description but it makes a great difference if your resume has the keywords they are looking for it there. I personally know of many HR people that simply to "keyword searches" through a collection of digital resumes. If they don't find a match, they will toss the resume. It may sound stupid but when you have a collection of resumes over 200, you have to do things like that to get through them quickly.

So just get your resume put together and posted here and I'm sure we can go from there.
--Good luck!
Click to expand...

RE: JMRoberts70
Thanks much man... After reading through alot of the stuff here I can see that my resume is the classical "no no" resume. I am in process of rewriting it now to make it more along the lines of what this thread talks about.

However, I am curious as to a good, free place to post my resume for you guys to look at. Any suggestions.?

Thanks,
Greg
 
gregnash said:
RE: JMRoberts70
Thanks much man... After reading through alot of the stuff here I can see that my resume is the classical "no no" resume. I am in process of rewriting it now to make it more along the lines of what this thread talks about.

However, I am curious as to a good, free place to post my resume for you guys to look at. Any suggestions.?

Thanks,
Greg
Click to expand...

No problem. I'm just glad to have the free time again to do this. As far as a place to post your resume, don't worry about it. Just post the text of the resume here. Don't bother with a word doc or a PDF. The text is all that matters.
 
cool ty.. I will do something as soon as I get time, but seeing as my grad ceremony is Sat. I am kinda busy at the moment. But I REALLY appreciate any help you guys can give.
 
Would you guys review my resume and give some pointers on how to improve it? Thanks in advance.


Address 1
Address 2
Home #
Cell #
E-mail

Name

Objective To obtain a position that will allow me the opportunity to use my already extensive technical knowledge for the betterment of myself and the company.

Professional experience
08/1998 - Present <Company Name> <City, State> Computer Technician; Network Administrator; Vice President
Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.
Assist in the development and maintenance of network communications. Use knowledge of LAN/WAN systems to help design and install internal and external networks. Test and evaluate network systems to eliminate problems and make improvements.
Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, emails and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution.

06/2003 – 06/2004 <Company Name> <City, State> Computer Technician; Network Administrator
Set up, configured, and supported internal and/or external networks. Developed and maintained all systems, applications, security, and network configurations. Troubleshoot network performance issues. Created and maintained a disaster recovery plan. Recommended upgrades, patches, new applications and equipment for workstations and the server. Provided technical support and guidance to users. Purchased new applications and hardware.
Installed, configured and maintained organization's operating systems. Analyzed and resolved problems associated with server hardware, NT, and applications software. Detected, diagnosed, and reported NT related problems on both NT server and NT desktop systems.
Knowledgeable in SQL Server Databases. Experienced with Rack Servers and Routers.
06/2002 – 12/2002 <Company Name> <City, State> Computer Technician
Installed, configured and upgraded operating systems and software. Installed, assembled and configured computers, monitors, network infrastructure and peripherals.
Responsible for problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; made repairs and corrections where required. Staffed a centralized help desk to facilitate exchange of information and advice.
Assisted with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintained current knowledge of hardware, software and network technology and recommended modifications as necessary.
Experienced in Visual Basic 6.

Education <College Name> <City, State>
Completed 17 credit hours toward an ASCS, GPA: 3.47
Mu Alpha Theta (Mathematics honors society)

References Furnished upon request.
 
jmroberts70 said:
Well, IMO, I'd say you can start by reading through a good portion of this thread. Your resume has a lot of classical flaws to it that I would point out from the start (and have many times in this thread). I'm sorry to make you do all that reading but until I get a few days to just sit down and type out a simple guide to "functional resume writing", this thread is all we got.

--Good luck!
Click to expand...


Classical flaws? How so? I really don't see any hardcore issues with my resume. It really frustrating when someone criticizes your resume and has absolutely nothing to say about what it is that is wrong. I understand your busy, but so am I and I don't have time to go through 20 pages of posts.

I see you responded to other peoples resumes and so have others. I really don't see the issue with critqueing mine as well?
 
I dont think that its bad but when you describe your job description you have to many titles. When you say network admin, tech, and vp that sounds sorta odd. Its a possibility that this is a company that you started and you gave yourself the label of vp along with the other titles but I would try to stick with one solid title possibly the one issued to you by the company. For example my "title" is network operations analyst. I do a broad range of things that go far beyond that title, but that is what the company labels me as. If in fact this is a company that you started you may want to approach your title in a different way.

I wish you luck
 
O i wanted to add one more thing with your college. Im not sure if your currently attending or if your taking a break but you may want to put something that makes it sound more like your working toward a comp sci degree or maybe something like actively pursuing a comp sci degree at .... College., or currently attending ... college something like that in there
 
What do you guys think about listing skills that you have used in the past, but not in a while?
I had experience using C++ and PHP while in school but havent used it since. I feel it is important to note that i know basic programming, but I am not an expert. I have been working mainly in support roles for the last few months with some networking thrown in. Id like to convey that I have a pretty broad skillset without being dishonest. How long should I keep these things on my resume?
 
I think it would be something good to place in the resume but if you put too much emphasis on it then it may be something that the company will want you to do. If your applying for a networking job but have programming skills I would defiantly put that in your resume because it will only show that you have a broad range of skills.
 
Sc0ttFern said:
Classical flaws? How so? I really don't see any hardcore issues with my resume. It really frustrating when someone criticizes your resume and has absolutely nothing to say about what it is that is wrong. I understand your busy, but so am I and I don't have time to go through 20 pages of posts.

I see you responded to other peoples resumes and so have others. I really don't see the issue with critqueing mine as well?
Click to expand...

Well I'm repeating myself but here goes...

Ditch the "objective" statement. A resume implies everything your objective statement says only without the fluff that we all put there. Replace it with a "Summary" statement. Sum yourself up in 1-2 sentences. There are some decent examples here on this thread.

Create a more detailed skills list sorted out by major categories and spend most of your effort fleshing out those descriptions over a detailed work history. Pair down your work history to a single line or two per job. Just list your title, company, location, and time frame.

Have fun!
 
Ok guys, I just did a broad search of the web for resume writing guides and examples. Looks to me like most of them only get you part of the way along the path to what I believe is the best situation. So... I'm just going to have to sit down this week and put together an honest-to-goodness resume writing guide. Please be patient with me as I recently got out of the hospital and am still trying to play catch-up with all the work that didn't get done over the past 2 weeks but I've done enough repeating of the same old points that I'm just gonna' have to bite the bullet and get this written up. I'll make sure to continue to help out on this thread and you know I'll post the guide here the very moment it's ready. Wish me luck everyone!
 
Edit: Ok I had a bit of a pit fall as I was just laid-off yesterday so here is a new working version of my resume. I am applying for 2 state positions: Information Systems Specialist II and Computer Systems Technician IV. Please let me know if there is anything I need to change, dont want to be out of work for very long.

Summary A working professional with 2+ years of technical experience in PC hardware troubleshooting, diagnostics, professional information systems and programming work, and more than 5+ years of customer service relations.
Computers 4+ years of PC based troubleshooting in hardware and software applications. 1-year telephone based technical support and applications engineering. Additional experience includes Microsoft Excel, Office, PowerPoint and Access, Java, C, and web-based design in HTML. Working knowledge in Microsoft operating systems including Windows 9x, 2000, ME and XP.
Communications 7+ years of customer relations work through a variety of high responsibility positions including Banking Center office, banking center teller manager, computer support technician and customer service representative.
Practical 7+ years personal experience with computer based troubleshooting. 5+ years of customer service relations work in sales, customer support, associate training and applications engineering.
Experience 2005 – 2006 The Micromanipulator Co. Inc. Carson City, NV
Customer Service Representative/ Applications Engineer

&#61607; Efficiently handle any and all customer inquires and orders

&#61607; Help troubleshoot customer application issues and product issues

&#61607; Perform daily receptionist duties including: answer phones, sort
mail, catalog all customer quotations, answer international and domestic customer requests and inquires

&#61607; Perform some application engineering work for Research and Development team.

2003 - 2005 Bank of America Reno, NV
Senior Teller
&#61607; Efficiently and adequately handled customer banking transactions and issues.
&#61607; Responded to customer banking inquires and opened new accounts.
&#61607; Promoted to Senior Teller in order to lead other associates by example and teach them the policy and procedures of the every day teller.
&#61607; Performed managerial duties above that of a normal teller to ensure a smoothly and properly run banking center.

2001-2003 Best Buy Reno, NV
Sales Representative and Computer Technician
&#61607; Efficiently and adequately handled customer purchases and money
exchange.
&#61607; Dealt with customer returns/exchanges and any other customer
issues needing to be addressed.
&#61607; Promoted to Technical Assistance Desk in order to service computers
and computer/electronic related problems.
&#61607; Increased computer/electronic service sales to continuously exceed
daily team goals.
2000 – 2001(summers) Lipton/Unilever World Wide Stockton, Ca
Assistant Field Researcher
&#61607; Communicating with field manager the needs of a crop in order to
produce an ideal product.
&#61607; Analyzing and gathering crop samples to deliver to lab engineers.
&#61607; Organize materials and coworkers in order to perform extensive
hands-on field work.
1999 -2001 JCPenney’s Modesto, Ca
Stock Handler and Merchandising Specialist
&#61607; Continuously kept merchandise stocked to efficiently handle customer
needs and orders
&#61607; Kept stock rooms free of debris and merchandising equipment
organized and easily accessible
&#61607; Proposed funding for extra staff hours in order to handle employee
and customer needs in a timely fashion
1998 -1999 World Wildlife Museum Stockton, Ca
Customer Service Representative, Assistant Shop Manager
&#61607; Greeting and handling customer needs; customer service.
&#61607; Handling monetary exchanges; customer purchases and donations.
&#61607; Contributed to donations by persuading local school district to
participate in guided educational tours.
Education 1994 – 1998 Escalon High School Escalon, Ca
• Graduated with High honors

1998 – 1999 University of Nevada, Reno Reno, NV
• Major in Pre – Physical Therapy with a minor in Computer Science

1999 – 2001 California State University Stanislaus Turlock, Ca
• Major in Pre – Physical Therapy with a minor in Computer Science
2001 – 2002 Truckee Meadows Community College Reno, NV
• Major in Computer Science, specifically in Information Systems and Technologies
2003 – 2006 University of Phoenix Reno, NV
• Alumni of University of Phoenix graduating with 3.7GPA and Bachelors of Science in Information Technology
2006 – Current University of Phoenix Reno, NV
• Currently enrolled in MBA program through University of Phoenix with specialization in Information Technology Management
Interests &#61607; Computer enthusiast, tennis, golf, automotive racing
 
Okay, I've read the entire thread, and reworked my resume quite a bit.

jm, you have quite a lot of patience for repeating the same things 20x throughout this thread. Your efforts are greatly appreciated!

PEOPLE - READ THE THREAD BEFORE INITIALLY POSTING! EVERYTHING YOU ASK HAS BEEN ANSWERED!

As for mine, is "Professional Profile" fine, or would you recommend summary? Also, if four sentences is too much, where could I use that info? I guess I should also put some time measurments on some of my qualifications.

I'm close to two pages, but with everything I've done, I couldn't keep this to one page.

Also, the Technologies section - it's not all necessary, but since I'm a writer, I want some of it to stay. It looks weak with only five or six items though.

Thanks again!
================================================

PROFESSIONAL PROFILE
• Innovative individual with proven documentation, communication, development and interpersonal skills seeks challenging opportunity exhibiting leadership, functional and technical documentation proficiency
• Forward thinker with ability to reflect on problems before they arise and plan accordingly to avoid miscues
• Possess flair to interact with all levels of management and staff, and produce material exclusively for target audience
• Articulate, business-first attitude effectively engages with Project Managers, Developers, and other Subject Matter Experts to attain exceptional results

PROFESSIONAL EXPERIENCE
Procedure Writing and Editing
• Hold fact-finding meetings with staff members to learn current process, recommend efficiency-based improvements, and convey client concerns to management for sign-off on final procedure
• Document policies and procedures for newly-formed departments in compliance with insurance regulations and state guidelines
• Generate sensible format and medium for Policy and Procedure Manual and its distribution to employees
• Prepare material for web accessibility, and plan development of eventual system

Help and Support Guide Development
• Design and develop application help and support guides using RoboHelp Office and Adobe Photoshop
• Design and develop resource guides and training aids, and write creative content for support tools
• Document hybrid network components
• Develop storyboards of conceptualized screen layouts and roughly sketch illustrative ideas
• Analyze client data and assist in established objectives to determine instructional strategies

Test Script Writing and Software Testing
• Review test scripts and make executive decisions on changes and implement changes
• Test releases and recommend developmental changes for future, based on support issues

Web Design and Development
• Discuss needs with clients and derive content from existing materials and images
• Design and create web sites based on contractual agreement, reviewing progress at various stages
• Maintain web site content for upgrades and changes for a consensual timeframe
• Train clients on the principles of web site design and how they pertain to their site

Network Support
• Identify, research, and resolve technical problems related to hardware, software and peripheral set-up configurations.
• Build, repair, and upgrade computer systems
• Troubleshoot network and application logon problems
• Monitor and address escalated issues from other support technicians
• Install, configure and manage network printers, network protocols and files
• Remotely address printer connection and configuration issues
• Configure PC hardware settings in accordance with county guidelines and policies
• Remotely troubleshoot user issues with Iomega CD writers and Zip Drives.

Training
• Collaborate with team members to develop summer training curriculum
• Train young children on the basics of computer navigation, Microsoft Word, and internet usage

EDUCATION
Master of Science in Educational Computing
State University of New York College at Buffalo • Buffalo, NY • 2004
Bachelor of Science in Computer Information Systems
State University of New York College at Buffalo • Buffalo, NY • 2001
Associates in Applied Science in Criminal Justice
Erie Community College (North) • Williamsville, NY • 1995

PROFESSIONAL HISTORY
Technical Writer – Infotech Consulting, Inc. – Mechanicsburg, Pennsylvania 2005 – present
Technical Support Specialist – WNY Computing Services (M&T Bank) – Getzville, New York 2005
President – DH Technical Solutions – Williamsville, New York 2000 - present
Technical Writer and Software Analyst – MJW Corporation, Inc. – Williamsville, New York 2002 - 2003
Technical Writer and Support Consultant – Sodexho – Buffalo, New York 2001 - 2002
Network and Training Specialist – Buffalo & Erie County Public Library – Buffalo, New York 2001
Iomega Technical Support Specialist – Client Logic – Buffalo, New York 2000 - 2001
Network Support Specialist – Telespectrum International – Cheektowaga, New York 1999 - 2000
Account Executive – IKON Office Solutions – Getzville, New York 1998 - 1999

WEBSITES CREATED
• http://www.djjoedrust.com/digital/projects/EDC690
• http://www.djjoedrust.com/digital/projects/DHTS
• http://www.djjoedrust.com
• http://www.daryllscaraudio.com

PROFESSIONAL DEVELOPMENT
• Windows 2000 Design & Implementation - IKON Office Solutions, Getzville, New York (2001)
• Network Plus Certification Course - IKON Office Solutions, Getzville, New York (2001)
• A Plus Certification Course - IKON Office Solutions, Getzville, New York (2001)

TECHNICAL SKILLS
OS/Interfaces:
MS Windows 3.1/95/98/ME
MS Windows NT/2000/XP

MS-DOS
Mac OS 8.5-9.4
Serial

Parallel
SCSI
ATAPI

SATA
USB
IEEE 1394

Technologies:
Adobe Acrobat
Adobe Illustrator
Adobe Photoshop
TechSmith Snagit
TechSmith Camtasia

Corel WordPerfect
CorelDraw
FTP
Jasc Paint Shop Pro
Lotus Notes

Macromedia Flash
Macromedia Fireworks
Microsoft Office
Microsoft Project
Microsoft Visio

Norton Ghost
Oracle
QuickBooks Pro
RoboHelp
SQL
Visual Basic
 
DigitalMP said:
Okay, I've read the entire thread, and reworked my resume quite a bit.

jm, you have quite a lot of patience for repeating the same things 20x throughout this thread. Your efforts are greatly appreciated!

PEOPLE - READ THE THREAD BEFORE INITIALLY POSTING! EVERYTHING YOU ASK HAS BEEN ANSWERED!

As for mine, is "Professional Profile" fine, or would you recommend summary? Also, if four sentences is too much, where could I use that info? I guess I should also put some time measurments on some of my qualifications.

I'm close to two pages, but with everything I've done, I couldn't keep this to one page.

Also, the Technologies section - it's not all necessary, but since I'm a writer, I want some of it to stay. It looks weak with only five or six items though...
Click to expand...

Well thanks so much for your kind words! It's good to know that there are actually people out there that are willing to dredge through this entire thread and glean some good info. I'm still working on a "resume FAQ / guide" page but it's slow in the making. Now on to your resume as it looks now...

Personally, I don't think your "professional profile" tells me anything of value -other than the fact that you think very highly of yourself! I don't know your major career positions or your level of experience in anything. I don't need to know what you "seek" either. If your cover letter doesn't do the job, your resume sure won't. I'd work your summary statement to something like this: "A technical specialist with 7 years professional experience working as a support technician, technical writer, and technical trainer" <--very rough statement but I think you get the drift. Think of it as an answer to the usual first question you get in an interview: "So... Tell me about yourself." It's usually a very hard question to answer because there's honestly so much to tell! Working on this summary statement will help you better answer that question when it comes up.

I'm not a big fan of all the bullets you use in your resume. I also think you are offering too much detail. It looks like you may be able to combine your "Procedure Writing and Editing", "Help and Support Guide Development", and "Training" fields into one "Technical training and development" category. A lot of the bullets from each of the original 3 fields are similar and can be combined IMO.

Your education and professional history are perfect. I'd combine the "websites created" list with your "Web Design and Development" category above it. Also, I'd change your "professional experience" title to "skills". Usually when someone sees "experience", they're expecting to see your work history and not a skills list.

Frankly, I think that your "Technical Skills" list at the bottom is way too detailed for a resume. Any items of importance should be included in your skills list at the very beginning.

Regarding the excessive detail, here's a little example: I gather from the fact that you worked for Iomega, that your skill of "Remotely troubleshoot user issues with Iomega CD writers and Zip Drives" involves your time there. That may mean to me that your experience with phone-based support may limited to just that time period and that technology. What would be a better skills description may be something like "demonstrated skill in phone-based technical user support" Now if you also have experience in "in-person" support, I'd throw that in there too but there's not need to describe anything more detailed than that. I see no need to mention that you have experience using FTP for another example...

I totally understand where you're coming from though. I used to have a resume much more detailed then this! I wanted so much to convey all my skills but wound-up overwhelming the reader and missing the main abilities I can bring. What I would do is check out each job listing that you're applying for. If you see there's a specific request for a certain software platform or experience set that you don't have specifically listed on your current resume, make sure you mention it in the cover letter you send -then modify your resume to include those items before you submit it. I usually re-write my resume for just about each job I apply for. I may change the summary statement depending on if I'm applying for an engineering job or technical support job. I may change the order of my skills list to highlight certain skills before others -just in the order in which they are displayed. That's the beauty of electronic resume submittals!

Anyways, I think you're off to a great start with just the changes I already see you've made. Thanks again for reading through this entire thread. I'm sure it wasn't the most fun you could have had on the [H]. Hope this helps and good luck!
 
Thanks so much for your suggestions!! You are truly an asset to the [H] team for the hard work you put in to assisting others. Everyone gets their technical issues solved one way or another, but you're actually helping people get the most out of their lives.

I made changes based on what you've stated, and while I still have to customize the Summary, the two things I think you might criticize would be the extensive bullets in Technical Writing and Training, as well as Web Design and Development.

However, with the Tech Writing area, if I'm not going to break it down into more subsections, I really need to display all of the things I've done in that aspect, because a versatile tech writer can really pull ahead of a a race with more broad experience. What are your thoughts?

As for the Web design, I wasn't quite sure how to list those, though I could have just brought the two columns of bullets just beneath the section.

==================================================

SUMMARY
A technical specialist with 7 years of professional experience working as a technical writer, support technician, and trainer. Extensive problem solving and project background, with strong people and teamwork skills.

SKILLS
Technical Writing and Training
• Hold fact-finding meetings with staff members to learn current process, recommend efficiency-based improvements, and convey client concerns to management for sign-off on final procedure
• Document policies and procedures for newly-formed departments in compliance with insurance regulations and state guidelines
• Generate sensible format and medium for Policy and Procedure Manual and its distribution to employees
• Prepare material for web accessibility, and plan development of eventual system using Microsoft Visio as a diagramming tool
• Design and develop application help and support guides using RoboHelp Office and Adobe Photoshop
• Design and develop resource guides and training aids, and write creative content for support tools
• Document hybrid network components using Microsoft Visio
• Develop storyboards of conceptualized screen layouts and roughly sketch illustrative ideas
• Analyze client data and assist in established objectives to determine instructional strategies
• Collaborate with team members to develop training curriculum
• Train young children on the basics of computer navigation, Microsoft Word, and internet usage

Web Design and Development
• Discuss needs with clients and derive content from existing materials and images
• Design and create web sites based on contractual agreement, reviewing progress at various stages
• Maintain web site content for upgrades and changes for a consensual timeframe
• Train clients on the principles of web site design and how they pertain to their site
• Self-study tools such as JavaScript, Java applets, Adobe Photoshop, and Macromedia Flash and Fireworks to keep pace with changing technologies and create diverse web sites
• Designed http://www.djjoedrust.com/digital/projects/EDC690 for my Master’s Project, an online web site design course
• Designed and created http://www.djjoedrust.com/digital/projects/EDC707/ during graduate school, an edition of the department newsletter
• Designed and created http://www.djjoedrust.com/digital/projects/DHTS for my own business
• Designed and created http://www.djjoedrust.com for a friend who is a musician
• Designed and created http://www.daryllscaraudio.com for a local car audio shop

Network Support
• Identify, research, and resolve technical problems related to hardware, software and peripheral set-up configurations
• Build, repair, and upgrade computer systems
• Troubleshoot network and application logon problems
• Monitor and address escalated issues from other support technicians
• Install, configure and manage network printers, network protocols and files
• Remotely address printer connection and configuration issues
• Configure PC hardware settings in accordance with county guidelines and policies
• Demonstrated skill in phone-based technical user support

Test Script Writing and Software Testing
• Review test scripts and make executive decisions on changes and implement changes
• Test releases and recommend developmental changes for future, based on support issues

EDUCATION
Master of Science in Educational Computing
State University of New York College at Buffalo • Buffalo, NY • 2004
Bachelor of Science in Computer Information Systems
State University of New York College at Buffalo • Buffalo, NY • 2001
Associates in Applied Science in Criminal Justice
Erie Community College (North) • Williamsville, NY • 1995

PROFESSIONAL HISTORY
Technical Writer – Infotech Consulting, Inc. – Mechanicsburg, Pennsylvania 2005 – present
Technical Support Specialist – WNY Computing Services (M&T Bank) – Getzville, New York 2005
President – DH Technical Solutions – Williamsville, New York 2000 - present
Technical Writer and Software Analyst – MJW Corporation, Inc. – Williamsville, New York 2002 - 2003
Technical Writer and Support Consultant – Sodexho – Buffalo, New York 2001 - 2002
Network and Training Specialist – Buffalo & Erie County Public Library – Buffalo, New York 2001
Iomega Technical Support Specialist – Client Logic – Buffalo, New York 2000 - 2001
Network Support Specialist – Telespectrum International – Cheektowaga, New York 1999 - 2000
Account Executive – IKON Office Solutions – Getzville, New York 1998 - 1999

PROFESSIONAL DEVELOPMENT
• Windows 2000 Design & Implementation - IKON Office Solutions, Getzville, New York (2001)
• Network Plus Certification Course - IKON Office Solutions, Getzville, New York (2001)
• A Plus Certification Course - IKON Office Solutions, Getzville, New York (2001)
 
Move the stuff in the Skills section to job descriptions of what you did while in a certain positions. Things that should be in the Skills portion are actual skills and/or experience: Techincial writing, router/switch configuration experience, certs, etc. To put it bluntly, holding a meeting is not a skill. If I were reading this resume for an actual position, I'd probably get a chuckle for it being a rediculous statement for that section and chuck it in the trash on the spot (as in I wouldn't even finish reading it after that). It also sends the message you're a PHB-type, or at least think like one. If you're interviewing for a job, then you can't afford to come off like that. Once you're the boss only then can you be like that..

Your professional history should be fuller. Take the items I noted in the paragraph above and fill those job descriptions out.

Professional development can be lumped into your education section by relabeling it Education and Training or something along those lines.

And be especially careful of the titles you use to describe the positions you've held. For example, you put you were the President of the technical consulting company. If that was only you then President wouldn't be the wisest choice as it sounds like you're trying to pump up resume with fancy sounding job descriptions. President of an organization typically infers top-dog, with many levels of structure underneath including, but not limited to various sections, Vice Presidents, etc. Owner/Proprietor of said company would be a better title, if that were the case.
 
Thanks Bob, I appreciate your review and suggestions! I'll definitely implement your last two directives.

As for pulling out some of the Skills, I see what you're saying about "holding a meeting" being more of a job description, but following jm's lead pretty much directs one to leave nothing but the skin and bones in the Work History section.

If I take the very few (at most) Skills that might fit better in another area and relocate them into the Work History, would that not make my Work History look somewhat odd, as only having detail for several list items?

Thank you guys so much for your time!

Again, people, READ THE ENTIRE THREAD!! I read through ALL 21 PAGES yesterday, and I couldn't BELIEVE how many times JM repeated himself! Then, JM took a hiatus, and people gave detrimental advice that went blatantly against JM's directives!

JM said himself that he is not the know-all, tell-all of this game, but consider that modesty, as his words are golden. This thread would be 7 pages in length if everyone took the time to read it in its entirety, but since that is not the case, I had to read 21 pages. 21 very educational, and very valuable pages.

After reading this thread yesterday, I never would have made my initial post that I submitted last week.

JM - when I scoured the thread, I made a list of points that I needed to cover when making last night's draft of my resume. I will neatly format them, and you can add the typical instructions that you've been telling people who post chronological resumes, and use that as a nice sticky, for either the first post in this thread or a web guide.
 
Wanna hear something funny...

I applied at Google (Im on my second interview now)
and they said they didnt even look at my resume because the only thing they needed to know before they called me was whether I had a degree or not.

They said theyd figure the rest out during the interviews (4 total)
 
I am about to head out to a interview for a IT contracting company, they need a help desk spot filled, but its only for 2 months. :\
 
Sc0ttFern said:
I am about to head out to a interview for a IT contracting company, they need a help desk spot filled, but its only for 2 months. :\
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If you produce, they won't let you go. The need for good support rarely decreases.

Don't be shy about working harder than everyone else who has found a way to slack off within boundaries. The worst you'll get is a gold reference and a call back in the future.
 
DigitalMP said:
If you produce, they won't let you go. The need for good support rarely decreases.

Don't be shy about working harder than everyone else who has found a way to slack off within boundaries. The worst you'll get is a gold reference and a call back in the future.
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Heh.. funny story about that.. I quit my crap-tacular incoming call center job for a home shopping network (wayyyy to stressful), and couldn't find a help desk position.. (was getting tons of calls for more call center jobs.. never again :p ) After 3 months I started getting desperate.

When I woke up one morning, I returned a call someone left on my answering machine (i was sleeping) about a possible contract help desk position - talked to him a bit, he said he would talk to the manager [of the company with the position] and get back to me. Later my friend and I went to the gym - then went to Perkins to eat - while eating he called me back, asked me if I was still interested.. and asked if I could start tomorrow. :eek:
I was like "umm.. like a interview?" He said "Nope, the manager trusts my judgement and wants you to work tomorrow... etc etc.. I'll meet you there to get all the paperwork filled out etc etc.." // was really weird.. But now I'm here, and liking it. I hope they keep me.
:)
 
Danith said:
Heh.. funny story about that.. I quit my crap-tacular incoming call center job for a home shopping network (wayyyy to stressful), and couldn't find a help desk position.. (was getting tons of calls for more call center jobs.. never again :p ) After 3 months I started getting desperate.

When I woke up one morning, I returned a call someone left on my answering machine (i was sleeping) about a possible contract help desk position - talked to him a bit, he said he would talk to the manager [of the company with the position] and get back to me. Later my friend and I went to the gym - then went to Perkins to eat - while eating he called me back, asked me if I was still interested.. and asked if I could start tomorrow. :eek:
I was like "umm.. like a interview?" He said "Nope, the manager trusts my judgement and wants you to work tomorrow... etc etc.. I'll meet you there to get all the paperwork filled out etc etc.." // was really weird.. But now I'm here, and liking it. I hope they keep me.
:)
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good for you! just make sure you keep looking ahead, and take everything they have to offer. help desk is good entry-level IT experience, but it's a glorified call center position, and the longer you stay there, the deeper you get stuck in the hole. the better you get at your job, the more they do to keep you there.

a long term help desk position on your resume can be looked at as limiting, but if you climb the ladder fast to desktop and network support, you'll be on a good trend. although, help desk is better than customer service, and you can make it sound like desktop support on your resume by not using the word "phone".

are you on the phones the entire time now?
 
DigitalMP said:
good for you! just make sure you keep looking ahead, and take everything they have to offer. help desk is good entry-level IT experience, but it's a glorified call center position, and the longer you stay there, the deeper you get stuck in the hole. the better you get at your job, the more they do to keep you there.

a long term help desk position on your resume can be looked at as limiting, but if you climb the ladder fast to desktop and network support, you'll be on a good trend. although, help desk is better than customer service, and you can make it sound like desktop support on your resume by not using the word "phone".

are you on the phones the entire time now?
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Nope, only for 1 hr when I get here (7-8), the rest of the time I'm taking the help desk requests through email, dividing them between the people on response.. and also move computers around.. unlock accounts, update computers.. build computers.. reimages.. stuff like that. Internal 'customers' are so much better :D
 
Danith said:
Nope, only for 1 hr when I get here (7-8), the rest of the time I'm taking the help desk requests through email, dividing them between the people on response.. and also move computers around.. unlock accounts, update computers.. build computers.. reimages.. stuff like that. Internal 'customers' are so much better :D
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nice! you walked into that one! i'd classify that as network support on your resume.
 
Both Robert Half Technologies, and Tek Systems have contacted me, but the pay is around 10-12 bux an hour. i really hope that my BS in IT is worth more then that
frown.gif
 
actual work, getting paid for it experience....1 summer. But with my classes that i have had, i have alot more experience then just one summer....not to mention that i have been screwing with computers since our Apple II GS when i was a wee little tike
 
well, it could be that your resume only highlights your one month of experience, and not the skills you really have

and it could also be that the position is only worth that much.

what woudl you be doing? is it contract? would you be paid by RHI or the client?
 
it would have been contract (max of 2 months) paid by the consulting firm. but i have told both of them no, because i want a full time position, not a contract to contract job.
 
Ok a few questions for whomever.

I am currently looking for a job in the IT field. I have my CCNA, MSCE, and A+ (all not current), a college degree in Information Systems from a four year school, and a military background (not in the IT field) However for the past couple of years I haven't been working in the IT field. I took a job just to have one. Now I'm leaning on going back into the IT field.

On my resume how do I account for the time away from the IT field? Should I include my military experience that boils down to knowing how to put holes into people? Also can you account for personal experience versus professional on the job experience? I have kept myself up on the current technologies however this was my own personal desire to learn new things not a professional on the job experience.
 
I tried to follow all of the pointers in this thread to take my two-page resume down to just one page. It seems a little unimpressive now, so I thought I would ask for feedback from the forum:


NAME
P.O. Box XX, Xxxxxxxx, XX XXXXX
(XXX)XXX-XXXX
xxxxx@xxxx.xxx

SUMMARY
Professional software developer and project manager with eight years experience in building top quality systems in a high customer service, deadline-intense environment. Specialized in database reporting and software installation systems.


QUALIFICATIONS
DATABASE REPORTING: 8 years experience in corporate software development using Crystal Reports. Report development based on MS Access and MS SQL Server databases with multiple driver interfaces. Distributed, stand-alone, integrated, and web-based report solutions provided for a variety of software solutions.

SOFTWARE INSTALLATION: 6 years of experience in developing software installation packages with WISE Installation System, WISE for Windows Installer, InstallShield, and script-based tools.

PROJECT MANAGEMENT: Worked as the principal on individual projects for the past 13 years. Managed projects varying in scope from simple 4 page newsletters through entire site designs for neighborhood shopping centers. Successfully lead software development teams from design to delivery for multiple projects.

CUSTOMER SATISFACTION: Provided direct customer support at public planning/development counters, served as IT department for small businesses, and have been providing direct customer satisfaction for custom computer software solutions for the past 5 years.

DEVELOPMENT PROCESS: 8 years of hands-on experience in the software development process: code storage, automated compilation and application building, peer reviews, status reporting, workflow development, shared developer resources, QA testing, and final distribution.


EXPERIENCE
• Software Development Team Lead (1998 - Present) SL-Tech, Santa Monica, CA
• Course Developer (2005) 7Hills Media Group, Lynchburg, VA
• Freelance Install Engineer (2005 - 2006) Kofax, Irvine, CA
• Founder / Principal (1997 - 1998) Pacific Planning Group, Newport Beach, CA
• Founder / Principal (1997 - 1999) R J Consulting, Irvine, CA
• Project Manager (1996 - 1997) Fortney Associates, Irvine, CA
• City Planner (1996) City of Garden Grove, Garden Grove, CA
• Senior Administrative Intern (1993 - 1996) City of Santa Ana, Santa Ana, CA


EDUCATION & AFFILIATIONS
Bachelors Degree – Criminal Justice (University of Nebraska, Lincoln, NE)
Masters Degree – Urban and Regional Planning (University of California, Irvine, CA)
Canyon Watch – Xxxxxxxxx, CA
Current Certifications in CPR, First Aid, AED, and Emergency Preparedness
 
darkangel74 said:
Ok a few questions for whomever.

I am currently looking for a job in the IT field. I have my CCNA, MSCE, and A+ (all not current), a college degree in Information Systems from a four year school, and a military background (not in the IT field) However for the past couple of years I haven't been working in the IT field. I took a job just to have one. Now I'm leaning on going back into the IT field.

On my resume how do I account for the time away from the IT field? Should I include my military experience that boils down to knowing how to put holes into people? Also can you account for personal experience versus professional on the job experience? I have kept myself up on the current technologies however this was my own personal desire to learn new things not a professional on the job experience.
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Changing your resume to a functional format, rather the chronological, will address that matter. Read through this thread and you'll find exactly what you need.
 
DigitalMP said:
If you produce, they won't let you go. The need for good support rarely decreases.

Don't be shy about working harder than everyone else who has found a way to slack off within boundaries. The worst you'll get is a gold reference and a call back in the future.
Click to expand...

They explained its $13/hr contract work with no benefits obviously. I would work for Advocate Healthcare and they did mention the POSSIBILITYof moving into the company full time as opposed to contract. Being Tier1 support it is all call center based which sucks, but like you said its a good stepping stone. My only semi-beef is that the place is 25 miles away. I know it could be worse tho.
 
Think of it this way, it could be your mini-camp session for this firm, and soon they'll get you a starting spot on the roster if you show them what you're really worth.

You can tell them what you're really shooting for after the two months are up, and say you're looking for something that pays higher (and your performance has shown you're worth it), and that they should know you're searching.

btw, make sure the contact is W2. that's not worth doing your own taxes (1099)
 
Not really an IT based resume but could use some advice.

Personal Information
x
x
x
x

QUALIFICATIONS
Seasoned and analytical Electronics Technician and Instructor with a track record of success in the installation, maintenance, troubleshooting, and repair of communications systems and components. An excellent communicator and a quick learner with extensive training as a top performer within United States Military technical training curriculum. Project oriented with ability to create realistic schedules, direct technical team deliverables, resolve critical issues, and deliver quality results consistently on time and within budget. Experienced in the use of System Development Life Cycle (SDLC) management
processes to include planning, configuring, testing, deploying, and supporting communications systems to meet stringent mission critical military requirements.
An Active SECRET Security Clearance.

Technical knowledge, skills and proficiencies include:
EDACS (MA/COM)
Component Level Repair
Multiplexers
Satellite Transceivers
Analog/Digital Trunking
Microwave/RF Devices
Microminiature Electronics
Electronics Instruction
PC Hardware Repair

PROFESSIONAL EXPERIENCE

UNITED STATES NAVY, Norfolk, Virginia 1997-2005

E5/PO2, Electronics Technician Second Class, Honorable Discharge (11/2005)

Assignment History

EDACS Instructor/Curriculum Designer, Norfolk, Virginia (2003-2005)

Provided over 1600 hours of comprehensive instruction with 0% attrition on the Enhanced Digital Access Communications System (EDACS) to maintenance and repair personnel.
Participated on team consisting of co-instructor and civilian contractor in the conversion of the civilian counterpart training program (MA/COM System Course) to meet Navy specifications.
Authored the training guide component of the EDACS curriculum as the ongoing student reference.
Maintained inventory of communications equipment used in training with 99% uptime results.

Leading Petty Officer, Maintenance Division, Norfolk, Virginia (2003)

Maintained, aligned, repaired, and provided extensive troubleshooting of over 300 communications system components to include satellite, UHF, VHF, and control devices.
Conducted on-the-job training of up to 40 junior personnel in maintenance and repair of components and provided leadership of maintenance activities for assigned technicians.
Managed equipment inventories and maintenance records including repair parts, tools, and test equipment; scheduled preventative maintenance.

Instructor, Norfolk, Virginia (2002)
Provided classroom instruction to students in a lab setting on multiple communications components.

Program Coordinator, Microminiature Repair, USS David R. Ray DD-971 (2001)
Provided repair of all defective circuit cards to the component level utilizing technical diagrams and electronic circuit testers and performing soldering of both discreet and surface mounted components.
Managed the tracking and reporting of all repairs, implemented strict inventory control procedures, and maintained an inventory of 3000+ repair parts.
Supervised, trained, and mentored two junior technicians.
Delivered cost savings of $180,000+ over a one year period; averted multiple mission critical system casualties; recognized as one of the top repair centers on the West coast.

Supervisor, Communications Electronics Technician, USS David R. Ray DD-971, (1999-2000)
Provided maintenance and troubleshooting of 600+ communication components as an electronics technician with promotion into supervisory role as the leader of a team of nine.
Qualified as Combat Systems Officer of the Watch, a position normally reserved for more senior personnel, responsible for overseeing and directing repair of all combat systems and equipment.
Training

Student, Electronic Technician Training Program, Great Lakes, Illinois (1997-1999)
Graduated at top of class from Basic Electronics School.
Graduated in top 20% of Electronic Technician School (Communications).
Trained on Naval Modular Automated Communications System and Naval Light Airborne Multipurpose System LAMPS MKIII Tactical Data Link system and module troubleshooting.

Awards
Achievement Medal (2003) for technical ability aboard a naval ship and while assigned as an instructor at Fleet Training Center, Norfolk.
Achievement Medal (2001) for superior performance as a Microminiature Program Coordinator recognized for cost savings and averting over 30 mission critical casualties.
Achievement Medal (2000) for superior performance as an electronics technician.

EDUCATION
FLOYD COUNTY HIGH SCHOOL, Floyd, Virginia
Awarded Advanced Studies Diploma, 1996
 
What do you guys do when you are approached with a job you're not qualified for?

I know that recruiters see a few things on your resume and contact you, knowing that if they read it in its entirety, they would realize you probably don't have what is necessary for this position.

I also realize that they see you have part of what it takes, and might find that you do fit into this position better than your resume might lead them to believe.

Furthermore, I know that you do not always have to have the complete qualifications for a position to get hired. After all, they have to fill the position, and sometimes taking a risk is necessary.

The deal is, I have a couple people high up in a specific industry looking out for open positions for which I would be suitable. One of them has submitted my resume to the VP of HR, who called me a couple of days ago to follow up, because they apparently sent me an e-mail about a month ago, but I never received it. So, after a month, they're still trying to get me to interview for this project management position.

I realize it's just an interview, but I have a wide range of experience in networking, support, several aspects of the system development lifecycle, etc., but i've never done any stand-alone management. I'm on the borderline of getting into some management work, but this position requires a good amount of management experience, budget work, managing several teams (i'd say about 5 teams of 6-7 at first guess), etc.

Is it worth pressing? I mean, I'm going to move forward anyways, and I truly think that they've looked over my resume a few times if they're following up after a month (my connections are good, by the way), but they also could very well throw this out if they realize I don't have the experience. It just seems odd to me that they would persist after a month. Maybe they need someone that bad?

Again, this is no Mickey Mouse industry, I just don't want to get into specifics.
 
DigitalMP said:
What do you guys do when you are approached with a job you're not qualified for?...
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Well personally, I find honesty somewhat helpful here. I normally like to tell potential employers what I can and can't do for them -but I do believe that I am quite capable of doing work that is more challenging than I have done in the past. I have confience in saying "I can do that." to most things put in my lap. But with that said...

I'd say you're PERFECT for a management position! Mainly because you don't have any "formal" management experience. Most managers I've ever encountered were complete idiots and should not have ever been hired for their positions. Their knowledge of what they were managing was dismal and their common sense abilities were totally drowned out by their "management training". Unless you feel your people skills are in sad shape, I'd say go for it!!
 
jmroberts70 said:
EDUCATION & AFFILIATIONS
-AS. in Aviation Maintenance Technology
Embry-Riddle Aeronautical University, Daytona Beach, FL
-FAA licensed Airframe and Powerplant mechanic
-Toastmasters International
-Civil Air Patrol
-Boy Scouts of America
-Interlochen National Arts Academy
-International Plastic Modelers Society[/COLOR]
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Sorry to resurrect an old post, and I've read a lot in this thread. I didn't see this question answered so far: Do the Affiliations mean a lot on a resume. Also, I notice that you're part of Toastmasters International... That's where your have morning meetings once a week and learn to speak in front of people better? I've been interested in that, but haven't gone yet...

I'll post a copy of my resume, redone to fit some of the suggestions in this thread. I'm looking to get back into the computer field after a short time away.

Thanks, Jon.

Amanda ;)
 
Amanda said:
Sorry to resurrect an old post, and I've read a lot in this thread. I didn't see this question answered so far: Do the Affiliations mean a lot on a resume. Also, I notice that you're part of Toastmasters International... That's where your have morning meetings once a week and learn to speak in front of people better? I've been interested in that, but haven't gone yet...

I'll post a copy of my resume, redone to fit some of the suggestions in this thread. I'm looking to get back into the computer field after a short time away.

Thanks, Jon.

Amanda ;)
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I would implement any that show benefit to your professional development, but not a fraternity/sorority, movie goers club, internet gaming group, etc.

K, bad examples, but I think you get my drift :D
 
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