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IT Resume Thread

Doliviss said:
Three paragraphs is what I shoot for. Tell them who you are, how you found the position, why you're interested and what sparked your attention/what made you think the position was good for you in the first paragraph.

In the second paragraph, pick 2-3 requirements/expectations/qualifications from the posting and talk about how you're 120% rad about all of those things. Make sure you provide concrete examples (that are backed up by your resume) instead of just saying "yo, I'm rad as fuck at AD".

Third paragraph thanks them for their time and consideration, offer a very brief cause -> effect sort of deal about why your experiences make you an awesome choice for their opening as well as lets them know that you're totally interested and will be contacting them by __ method before __ date to discuss the opportunity further.

I understand that more often than not that last part won't be feasible because you don't have any direct contact info. In that case, I generally put something like:



The last part isn't optimal because you're leaving the ball in their court, but honestly, with any company larger than a hundred people or so, you're going to have a difficult time finding out direct contact information for the HR rep or hiring manager without an inside source. (If you can get an inside source, this is gold. Really, this insider should email your resume & contact info directly to the hiring manager without your involvement. Some people get offended if someone gives out their work contact info to a rando without permission)
Click to expand...

But I AM rad as fuck with AD! Seriously, thanks for the advice man.
 
Why do you want to stay in Okinawa? The Japanese want America off the island, and the reputation of the Marines has been badly soiled by the actions of the troops there. If you like it there, that's great, but it seems like you'd have a far more receptive job market stateside.
 
My girlfriend lives there. And yeah i know there's a lot more jobs stateside or overseas (afghan) but i love her and i'll mop floors for a living if i have to just to live there.
 
I don't think that's true; it's just that nobody who lives in Okinawa is here to answer you.
 
How would a knowledge of Japanese culture be helpful, or even relevant?
 
Lots of formatting problems; mostly, line breaks that happen at odd times. You might use bold text or font size to draw attention to different sections and headings.

Maybe it's personal preference, but "08/'01" is a crummy date format. I'd write something more readable, like "August 2001".

Your resume doesn't tell me much detail about your experience. You're team lead at hosting.com, for instance, but we don't see how large your team is. Your resume implies that you're really not a team lead; you're "assisting with". Seems like you're a technical lead and not a managerial lead (and also not both, then), but you resume doesn't make that clear.

"Hostmysite employee's" is a pretty bad typo. No apostrophie is needed here, and you previously wrote hostmysite was now hosting.com. You also say "administrate" when you mean "administer" -- otherwise, you're mixing verb tense.

But most importantly, I don't know what it is you do. You're administering and managing and creating servers, which is clear. How many? How many per month? Sounds like you're involved with working on servers, but you're not doing any scripting. To me, that means you aren't any good at automating anything with tools or scripts, which seems like you've not progressed much over your 14 years of experience.

Your Brandywine section is a little better as you explain the scope of your work.

The second page is blank. The third page is indented further and in a different pattern than the first page.

I hope that helps.
 
mikeblas said:
*Snip*
Click to expand...

Thanks. That's actually one of my rushed resumes, I'm trying to get get a format that works well while putting in enough detail. Problem as you may have noticed is that Since being at my latest gig I've been through 5 different positions and I'm not sure how to get that onto the resume.

You hit the nail right on the head with the Team Lead stuff. I'm not a TL in the true sense, I do everything including management but I'm not so far up there that I can be considered a manager.

Regarding scripting I've done some however the majority of the work I've done has kept me away from that and the past 6 years now I've done close to no scripting / automation in a traditional sense. Most now is working on templates / baseline configurations that are roled out to VM's.

Another question. When listing items, say networking; would you list all the hardware you've dealt with or just leave a blanket statement? For example I don't think that listing that I've worked with the following would be beneficial: Juniper firewalls and switches, Linksys switches and firewalls, Netgear switches and firewalls, Dlink switches and firewalls, etc....

I find my work is much easier than writing this resume!
 
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I graduated last year, took a year-long break, and now looking for work. I'm submitting this to a few companies seeking for business analysts. What do you guys think?

HiUjN.png
 
GeForceX said:
I graduated last year, took a year-long break, and now looking for work. I'm submitting this to a few companies seeking for business analysts. What do you guys think?

HiUjN.png
Click to expand...

That resume didn't pop to me. I would highlight your experience and degree, and on skills maybe quantify your programing expertise a bit more. Then reorder that section so the things like word,etc are not listed so highly. If I'm looking for someone I expect they know the office suite, but dont need it on a resume. Takes up way too much space
 
Shadowhaxor said:
Regarding scripting I've done some however the majority of the work I've done has kept me away from that and the past 6 years now I've done close to no scripting / automation in a traditional sense. Most now is working on templates / baseline configurations that are roled out to VM's.
Click to expand...
Which you're doing manually and repeatedly? It's not about your resume, it's about your career -- I'm concerned because you're not showing much growth.
Shadowhaxor said:
Another question. When listing items, say networking; would you list all the hardware you've dealt with or just leave a blanket statement? For example I don't think that listing that I've worked with the following would be beneficial: Juniper firewalls and switches, Linksys switches and firewalls, Netgear switches and firewalls, Dlink switches and firewalls, etc....
Click to expand...
People seem to like to enumerate things, but what does that tell someone reading your resume? Configuring Netgear equipment isn't much different than configuring DLink equipment. Managing Juniper equipment is more interesting because it's more powerful, and you're using JunOS to do it.

But what are you really doing when you work on this equipment? You need to understand the underlying networking principals in orer to get the configuration work done right. Which protocols do you know and understand? Routing protocols, or just enabling and disabling ports? Explain those, and explain your level of involvement in the work. Are you just deploying a configuration that someone else gave you and said: do this to all the building switches"? Or are you designing and implementing the network topology yourself and implementing it of your own design? Obviously, these two paths are very different levels of work, and your resume is not clearly telling me which you're doing.
 
mikeblas said:
Which you're doing manually and repeatedly? It's not about your resume, it's about your career -- I'm concerned because you're not showing much growth.
Click to expand...

Agreed. Sadly my position did not / does not grant me much ability to do this since my primary goal was to ensure servers were up and running and if to figure out why. Eventually when we got around to doing Virtualization I was then ability do do some scripting to automate the process but we then got around to designing a system that would do that via API directly from a web interface, so that stopped and it's been like that ever since.

I was in the running to move to a department that would have allowed me to do more automation however it was deemed that I was to valuable and for me to move away from my current department would cause a gap in support and leadership so I wasn't able to move to the other department.

As such this is why I setup a VMware ESXi server with Active Directory at home. However since I don't have the ability to setup a Vcenter yet I can't do any automation scripting.

I know that automation has been a big issue but it's not the end be all, still I would love to brush up on my skills but as I mentioned my current role does not allow that.

And lastly I appreciate the criticism, Thanks!
 
Langly said:
That resume didn't pop to me. I would highlight your experience and degree, and on skills maybe quantify your programing expertise a bit more. Then reorder that section so the things like word,etc are not listed so highly. If I'm looking for someone I expect they know the office suite, but dont need it on a resume. Takes up way too much space
Click to expand...

Some of the job offerings do point out "Microsoft Office" knowledge as a prerequiste. From what my advisors tell me, it's better safe than sorry to put it in there than leave it out. But you're right about prioritizing my programming skills over everything else. I'll re-organize this.

How do you mean "highlight" the experience and degree? The problem is that my experience is limited. I've not had a single internship related to my field of study by the time I graduated. The only thing I can really offer is my ability and eagerness to learn and adapt quickly along with the knowledge gained through course studies.

I feel slightly hopeless knowing that my limited experience is the wall that I have to overcome somehow. Perhaps my cover letters are supposed to really make or break my chances.

Thanks for your help.
 
Shadowhaxor said:
Just wanted to get some feedback on my resume tht I'm working on. I've decided that after nearly 7 years at my current job that it's time to ind something a little more challenging or at least allows me to expand my skill set.

Google docs broke my formatting btw ;)

https://docs.google.com/document/d/18Iu0iRmrCrkX_EggkYZmMf2OEiPCZ2E3QnaaHW1A3kQ/edit

Thanks in advance
Click to expand...

Excuse the late response but I wanted to take the time to write out a proper response.

I assume the awkward line breaks are because of formatting but how about bullets and numbering in your Hosting.com listing?

First, be extremely careful with your spelling and grammar. You use apostrophes incorrectly ("built custom pc's that enabled") and you're not typing out the word "PC" and manufacturer names correctly. The VMware name has the first two letters capitalized. "Technical" is spelt wrong in bullet eight of Hosting.com.

I think you should try and rewrite your bullet points. They do not flow well and I think you can better group them so that related bullet points are one after another. Bullet four under hosting.com could be "Responded to automated alerts on physical and virtual servers using Nagios, ZenOSS and APM monitoring systems. Right after that your bullet point about VPN configuration says "for both customers" what does that mean? The bullet point about firewalls, why say it was for customers? If you were reconfiguring firewalls each customer had then say so. In bullet point thirteen "Physical and Virtual" does not need the capitalization.

In Brandywine, your last bulletpoint should be your first as it quickly summarizes what you did, then you can follow up with a project related bulletpoint like how you were part of a Windows 98 to Windows 2000 migration. Your second bullet point there should start with "Performed server and desktop data..."

Your consultant role at A&O.. We all know what a wireless network does and what it's good for. One bullet point is fine, "Implemented office wireless network and built desktop workstations to customer specifications." It doesn't matter much that they were burning DVDs.

PCConnect, all four bullet points kind of say the same thing. Also I find in my older jobs I just put one bullet point in unless I led or was a part of a very important project. (Think of putting not only what you were asked to do but the major projects you were a part of) In fact on this section the first and last bullet point say the exact same thing and you spell troubleshooting wrong.

Cecil... use Windows instead of Win. Don't capitalize it unless it's a brand name and the company does it or it is an acronym like MS DOS. Your two "provided" bullet points sound similar to each other and you should lead with your "Responsible" bullet point.

I hope this helps and please don't think I'm trying to be a jerk or be harsh.. it's all (hopefully) to help you.
 
adam30k said:
*snip*.
Click to expand...

No, not at all. Thanks for the assistance. Yeah, I suck at writing resumes and I'm not to worried about that one as it's just something I threw together quickly. It's just the gathering of past experiences and sorting out which is relevant and what isn't. Typically all my jobs I've been "Jack of all trades" and done just about everything except programming.

So any help I can get is appreciated.

Back to the resume, I think I'm just going to omit the A&O consulting portion, really doesn't say much as to what I did and between my other jobs it's minimal at best. Between the Cecil County, Brandywine and my current help position it really doesn't make any sense to keep it.
 
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Shadowhaxor said:
No, not at all. Thanks for the assistance. Yeah, I suck at writing resumes and I'm not to worried about that one as it's just something I threw together quickly. It's just the gathering of past experiences and sorting out which is relevant and what isn't. Typically all my jobs I've been "Jack of all trades" and done just about everything except programming.

So any help I can get is appreciated.
Click to expand...

Cool.. your resume on your website looked better, you had a cert section and I would consider a relevant skills section where you list specific skills without me having to read about each job. (Shell scripting, server alert management, Active Directory management, Windows migrations) Consider a resume writing service if you are job hunting. I feel like you get a lot in return if you pick a good one and they still make sure to write it in your own style.
 
adam30k said:
Cool.. your resume on your website looked better, you had a cert section and I would consider a relevant skills section where you list specific skills without me having to read about each job. (Shell scripting, server alert management, Active Directory management, Windows migrations) Consider a resume writing service if you are job hunting. I feel like you get a lot in return if you pick a good one and they still make sure to write it in your own style.
Click to expand...

That's odd cause the only reason I started to redo the resume was due to someone saying the format with the one of the site was not so good. That's why I didn't update it but I thought it was fine.
 
Need some help here, not getting ANY responses.

Graduated 3 year comp sci (college) in 2001. Crash happened, have worked retail management since. Don't mind it, but I'm fucking BORED and want to get back into computers full time. That and lately, if you work in retail you get treated like shit.

I've done consulting work on the side for local doctors etc, and might persue that avenue harder. that being said, am I missing something on my resume? I'm not getting any bites at all and desperately need help.

https://docs.google.com/document/d/1O-sddEgOw-wmN0AVWXnKXjpJfLyGjGOWrrEWUWCaZow/edit
 
Konowl said:
Need some help here, not getting ANY responses.

Graduated 3 year comp sci (college) in 2001. Crash happened, have worked retail management since. Don't mind it, but I'm fucking BORED and want to get back into computers full time. That and lately, if you work in retail you get treated like shit.

I've done consulting work on the side for local doctors etc, and might persue that avenue harder. that being said, am I missing something on my resume? I'm not getting any bites at all and desperately need help.

https://docs.google.com/document/d/1O-sddEgOw-wmN0AVWXnKXjpJfLyGjGOWrrEWUWCaZow/edit
Click to expand...

Before I give you the resume rundown, where are you looking for jobs? Which sites do you have profiles on and which staffing agencies/recruiters have you contacted?
 
Konowl said:
Need some help here, not getting ANY responses.
[...]
https://docs.google.com/document/d/1O-sddEgOw-wmN0AVWXnKXjpJfLyGjGOWrrEWUWCaZow/edit
Click to expand...


Your resume is pretty much content-free. You claim to be "fluent" with some OSes, but you don't explain in what regard; I guess it's as an administrator of such systems, but maybe it's as a user. Claiming fluency of a very large operating system like Windows Server is dangerous as it involves lots of different facets -- most notably networking, scripting, and Active Directory.

You also claim some very basic network experience. But after reading your resume, I can't guess what it is you want to do or how it is that you have done it in the past. If you've got nine years of experience as a "technology specialist", wht is it that you're going to do for your employer? You don't list any projects that you've completed, don't describe their breadth or scope, and don't tell the person reading your resume anything useful about your skills.

Your education section seems to say you spent some time at college, but doesn't tell me how long, if you're still going, what degree you attained, or what degree you might be pursuing.

For someone who's so senior in the industry, I expect a lot more to be related in the resume. You've only had one position, which is good and stable, but you don't describe what it is you've done with that time. I can't guess what you would bring to my organization if you were hired, and I don't know what it is you've done with your time or what kind of trajectory your skillset is following.
 
I read through a majority of the suggestions posted in this entire thread (dating all the way back to 2005) and have tried to adjust mine accordingly. I've tried to be more detailed and specific. There are some things that I don't know how to approach such as giving metrics -- because I can't claim exactly how much something has improved though I knew that something did improve at least.

Right now, I'm applying to a tech support/customer representative position to a deaf-oriented company so I have my resume geared to that. Please provide any kind of feedback (all of this fits into one page on a .doc/.pdf file).

-------------------------------------------------------------------------------------

John Doe
99-99 99 St. Queens, NY 99999 – jdoe@

Summary of Qualifications

• Proficient with installing routers and setting up configurations such as port forwarding, virtual servers, dynamic DNS, Quality of Service, and DMZ.
• Extensively analyzed and troubleshot videophone, computer, and networking issues with a high rate of success.
• Gained excellent interpersonal and communication skills through working with a wide variety of customers and co-workers, both deaf and hearing.
• Native ASL signer and skilled in writing in a clear and concise manner.

Education

Rochester Institute of Technology, Rochester, NY
Bachelor of Science in Applied Arts and Science
Concentrations: Management Information Systems & International Business
Graduated May 2011
GPA: 3.4/4.0 (Honors)

Relevant Coursework

Business Application Development
Database Systems Development
Database Management Systems
Web Systems Development
Systems Analysis & Design
International Trade & Finance
Global Business
Cultures in Globalization

Computer Skills

C#, Visual Basic .NET, PL/SQL, HTML, JavaScript, Oracle 10g, SAP R/3, Minitab, Microsoft Access, Visio, Project, Visual Studio, Excel, PowerPoint, & Word

Academic Projects

Lifetime Care’s Discharge Process: Conducted requirements analysis using data modeling techniques and proposed solutions to solve process inefficiencies.
Access Services’ Systems Development: Coordinated with stakeholders and developed a functional student feedback system for access service providers.

Experience

Self-Employed Computer Consultant
2001 – Present

• Built and configured computer desktops, laptops, and servers on multiple operating systems including Windows XP, Vista, 7, Ubuntu, and OSX.
• Set up and maintained system optimizations, image backups, firewalls, and anti-virus/malware protection.
• Designed and implemented server networks and security for residents and small business clients.

Explore Your Future Director
NTID Outreach, Rochester Institute of Technology
June – July 2010

• Improved staff turnover rate through efficient task delegations.
• Developed efficient processes for camp operations.
• Facilitated student programs and team-building activities.
• Trained staff on leadership and soft skill tools and techniques.

Honors & Activities

• Awarded Dean’s List by Rochester Institute of Technology 2011
• Awarded “Rising Star” by Residence Life 2009
• Awarded “Student Leader” by Purple Communications 2009
• Elected Vice President of NTID Computer Club 2009
• Elected Representative of NTID Student Congress 2008
 
mikeblas said:
Your resume is pretty much content-free. You claim to be "fluent" with some OSes, but you don't explain in what regard; I guess it's as an administrator of such systems, but maybe it's as a user. Claiming fluency of a very large operating system like Windows Server is dangerous as it involves lots of different facets -- most notably networking, scripting, and Active Directory.

You also claim some very basic network experience. But after reading your resume, I can't guess what it is you want to do or how it is that you have done it in the past. If you've got nine years of experience as a "technology specialist", wht is it that you're going to do for your employer? You don't list any projects that you've completed, don't describe their breadth or scope, and don't tell the person reading your resume anything useful about your skills.

Your education section seems to say you spent some time at college, but doesn't tell me how long, if you're still going, what degree you attained, or what degree you might be pursuing.

For someone who's so senior in the industry, I expect a lot more to be related in the resume. You've only had one position, which is good and stable, but you don't describe what it is you've done with that time. I can't guess what you would bring to my organization if you were hired, and I don't know what it is you've done with your time or what kind of trajectory your skillset is following.
Click to expand...

My main problem is I've been doing consulting work on the side on my own over the last 9 years, and held a retail management job as my full time source of income. I'm trying to get back into the IT area on a full time basis. I'm presently working towards my CCNA just to have SOMETHING on my resume, but I fear I'm not overly hire-able at this point in time. Which is holding true I guess. So I need to find a way to "spruce" up my resume.
 
I don't understand what you might mean by "spruce up". If you want to lie, then write whatever you want -- you don't need our help and you could find a forum that helps fiction writers.

If you want to tell the truth, then you should enumerate the things you did while you were a consultant. The problem with consultants is that they often don't stick around to see the results of their work. So, if you know how things turned out, be sure to explain and describe that. Any employer would rather find someone who's smart and good at getting results rather than someone who can't many anything happen.

Hope that helps; at this point, I'm not sure what you're looking for.
 
Anyone know of any IT resume writing services that you would recommend that don't cost an arm and a leg? I know I'm looking for quality but geez, some of them are charging more than I'd charge to do a service call for clients. Apparently the only good writing I do is technical writing ;(

Added my latest attempt at a resume.

Summary
Seasoned system administrator with 14 years experience in server & network administration, strong technical support & troubleshooting skills, and people skills.

Employment History
September 2005 – Present: Technical Team Lead
Company: Hosting.com
Newark, Delaware
• Part of an internal process that evaluates a customer needs and recommends the best overall solution that fits their technical and budget requirement.
• Acted as technical point of contact during escalated events related to server performance and security.
• Key component in creating and updating knowledge base material for both internal departments & customer on various topics that include basic and advanced troubleshooting, administration of Physical and Virtual servers, applications & services that can be used in conjunction with HDC products and proper security standards such as server hardening.
• Responsible for establishing a relationship with customers / clients who are introduced and loaded into the Hosting.com environment
• Assisted in the administration of both virtual machines and hosts with Virtuozzo and VMware.
• Handled creating virtual machines templates (Vmware ESXi / Parallel's Virtuozzo) for both Windows & Linux to be used for various solutions within the Hosting.com products (Cloud VPS, Cloud Enterprise & Cloud Private).
• Provided workstation support (telephone & website chat) for customers on numerous issues.
• Assisted customers and internal departments with managing both MSSQL & MySQL backups and restores using native and 3rd party tools.
• Part of an internal process that evaluates a customer needs and recommends the best overall solution that fits their technical and budget requirement.
• Responsible for assisting in correcting issues with servers (Physical and Virtual) that appear in our Server Monitoring Service (Nagios, ZenOSS, APM).
• Assisted in customers and internal departments with server administrator tasks with both Linux and Windows hosted servers (Physical & Virtual).
• Assisted in creating and restoring backups using R1Soft's CDP, Acronis Backup & Recovery and Avamar (EMC) recovery tools.

August 2001 – September 2005: Field Service Technician Tier 2
Company: Brandywine School District
Claymont, Delaware
• Key personnel on a concentrated migration effort the involved replacing 6000 deployed Windows 95 / 98 computers and replacing them with Windows 2000 Professional over the course of 3 months throughout the entire Brandywine School District.
• Provided workstation support (telephone/in-person) for 3000 local & remote users in 16 locations.
• Assisted in creating images that were deployed to computers throughout the Brandywine School District using tools such as Altiris Imaging, Symantec / Norton Ghost and Microsoft Sysprep.
• Assisted with Server and Desktop data backup & recoveries.
• Daily duties including troubleshooting, diagnostics, setting up new installations, upgrades or repair of computers and other electronics in-house equipment deployed throughout the school district (19 schools, 3 district offices).
• Responsible for helping with the administration, troubleshooting of the entire Brandywine School District that consisted of 30 servers, 6000 workstations, and over 2000 users• Assisted creation and management of Active Directory users and computers.

October 1999 – May 2001: System Administrator / Network Specialist
Company: Cecil County Government
Elkton, Maryland
• Provided on-site repair, troubleshooting, maintenance, installation, and upgrading on computer systems and software, including MS DOS, MS WIN 95, MS WIN NT 4.0 Server / Workstation, MS Win 2000, MS Office, Lotus Notes, Novell NetWare, and PC’s including desktop / tower, laptops and network system servers.
• Responsible for all network troubleshooting, NT server maintenance, administration and support of 400+ desktop users.
• Provided in-house hardware and software technical support for networked users in Novell / NT 4.0 / Ethernet environments, using TCP/IP and IPX/SPX protocols.
• Responsible for design & implementation Cecil County Government first official county website (Which has since been replaced) (Http://www.ccgov.org).
• Helped secure network infrastructure with firewall policies.

May 1998 – July 2001: Computer Technician
Company: PCConnect INC
Newark, Delaware
• Daily duties included providing both on-site and remote support for hardware, software and networks for customers.
• Managed backups of in-house servers and workstations.
• Designed and implemented small scale LANS.
Certifications
Comptia A+ (Earned 2001)
Comptia Network+ (Earned 2003)
Click to expand...
 
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mikeblas said:
I don't understand what you might mean by "spruce up". If you want to lie, then write whatever you want -- you don't need our help and you could find a forum that helps fiction writers.

If you want to tell the truth, then you should enumerate the things you did while you were a consultant. The problem with consultants is that they often don't stick around to see the results of their work. So, if you know how things turned out, be sure to explain and describe that. Any employer would rather find someone who's smart and good at getting results rather than someone who can't many anything happen.

Hope that helps; at this point, I'm not sure what you're looking for.
Click to expand...

By spruce up I mean make my resume more hiring friendly. I'm looking to get back into IT on a more permanent basis.
 
Konowl said:
By spruce up I mean make my resume more hiring friendly. I'm looking to get back into IT on a more permanent basis.
Click to expand...

You have a lot of work to do. As Mike said, your resume lacks anything a competent IT manager would look for when hiring someone. Your "Experience" section contains no information about any of the experience you supposedly possess. There's no indication of what you have done for the organizations or how you have grown your own skills. Spell it out: explain what you accomplished at each job and how it provided value for the organization. Back up the text in your summary with concrete examples from your current and previous positions.
 
Looking for any feed back anyone can provide on my resume

John Doe
xxxxxx@hotmail.com

Street || TOWN, IL xxxxx || Home: Phone || Cell: Number

SUMMARY:
I come from a well-known and quickly growing Fortune 500 company, Kroger, but with my recent graduation, I am looking to starting my career in information technology field.

EDUCATION:
February 2011 DeVry University Tinley Park, IL
Associate of Science in Network System Administration
GPA: 3.2/4.0

TECHNICAL AND ACADEMIC EXPERIENCE:

 Network/System Design & Implementing
 Visio Network Design Windows Server 2003/2008
 RHEL- Fedora, CentOS
 Familiar with VMware ESX(I)
 Client Interaction
 Project Research
 PHP & MYSQL scripting
 DOS & Bash Scripting
 Vlan/Trunking experience
 Cisco Router/switches


WORK EXPERIENCE:
Freelance Consultant Bourbonnais, IL
June 2011 – Present
Setup, repair, assemble and troubleshoot of personal computers
Setup home network and wire entire house with CAT 5E cable.

System Engineer - ASPI Consulting Inc. xxxxxxxxx, IL
March 2011 – June 2011 (Temporary Contract Position)

 Maintained and administer computer networks and related computing environments including computer hardware.
 Diagnosed, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
 Deployed virus protection software through group policy in Active Directory
 Remotely monitor the performance of computer systems and networks
 Designed, configure, and test computer hardware, networking software and operating system software.
 Provide onsite and remote support for users.

Assistant Grocery Head – Kroger Inc. xxxxxxxxxxx, IL
November 2007 – Present (Grocery Clerk)

 Build and maintain sales display
 Receive/Ship deliveries
 Provide quality customer service
 Train New employees
November 2005 – November 2007 (Utility Clerk)
Click to expand...
 
Does anyone have a template that use to be on Page 1 lol? I just started reading this thread because I need to update my resume for some openings; but all the beginning pages links are down now, which I guess is expected since it was done in 04 lol.
 
A good friend of mine referred me to this thread after he read my resume as an advice to brush up on my resume and I agree.

All of the personal information has been omitted, and as it is it's four lines into the second page. Formatting seems to be lost here on [H] (locations are on the right end of the page and dates are on the left above the role / degree underneath the dates)


Jon855
Address
Email
Phone Number

EDUCATION
2008 Rochester Institute of Technology
A.A.S. In Applied Computer Technology

SUMMARY OF QUALIFICATIONS
* 2+ years providing technical support to consumers.
* Intermediate knowledge of Routing/Switching.
* Knowledge of various Operating Systems; Windows XP, Windows 2000 Server, Windows 2003 Server, Vista, 7 and some Unix/Linux.
* Proficient with Microsoft Office Suites-Word, Excel, Outlook and PowerPoint.
* Adaptable to new software suites / development languages.

EMPLOYMENT

June 2011 – November 2011 Brown & Dunton, Inc.
Temp Worker at Loxcreen
* Run and maintain a production line, ensuring extruding plastic molds are of quality and within specifications.

April 2011 – May 2011 Peek, Inc.
Customer Care / Ops Generalist (Contract)
* Provide care to Peek’s customers regarding the device, Peek 9™.
* Tasked with projects working on Peek 9™ device activation automation system and to establish PBX automation using Asterisk.

January 2010 – August 2010 Sorenson Communications
Technical Support II
* Provided technical assistance for company’s video conference / telephony solutions, VP200™, SIPRelay™ and various services to our consumers.
* Developed and presented to management a new algorithm measuring co-workers’ performance data for better management screening and ranking.

March 2008 – August 2009 Viable Communications, Inc.
Customer Technical Support Specialist
* Provided technical assistance for company’s video conference / telephony solutions, Viable Vision™, VPAD™ and VPAD+™ to our consumers.
* Secured a pilot program for one of the Fortune 500 companies, AT&T, for internal telephony/video conference solution between Hearing Impaired employees.
* Spearheaded efforts to implement policies/procedures and training for the staff within the Customer Support department.
* Liaison between Customer Support and Engineering/IT departments.
* Travelled to DeafNation EXPOs to showcase and demonstrate our products and services.

Summer of 2007 Volunteering at Mwanza, Tanzania, East Africa
Bugando Primary School – Unit for the Deaf as a Teacher
* Taught pupils Mathematics, English and America Sign Language.
* Demonstrated the importance of having homework as a part of daily assignments.
* Gave feedback to improve the teaching methods for the hearing impaired pupils.
* Contributed a logged 217 hours of classroom teaching.

Summers of 2004 and 2005 Camp Taloali, Stayton, Oregon
Camp Counselor
* Responsible for campers' well-being and safety.
* Responsible for campers' participation in activities.
* Responsible for both day and night shifts.

REFERENCES
References and recommendation furnished upon request.
Click to expand...

If anybody wants a direct copy to better advise me on my resume, I would gladly send it your way. Any help / advice would be greatly appreciated.

Thank you.
 
"American Sign Language", not "America Sign Language".

"Demonstrated the importance of having homework" seems like a pretty useles bullet item.

"Gave feedback" does, too. I gave feedback to The President, but I'm not qualified to do his job. Did the feedback you gave result in any kind of change or benefit?

"Travelled to a conference" reads poorly. "Showcase" isn't a meaningful verb. "Demonstrated products and services at DeafNation EXPO" reads lots better.

"Spearheadded efforts" tells me nothing. "Efforts" can succeed or fail. What was the net effect of your effort?

"Secured a pilot program" means you started something. How did it finish?

Everyone knows AT+T is a Fortune 500 company; it's redundant to point that out. You might say "a Fortune 500 company" and not name AT+T

Write things out. "Video conference / telephony" should be "video conference and telephony". "2+ years" should be "More than two years".

Only two months at Peek? I wouldn't even disclose it; why didn't you stay longer?

Different versions of Windows aren't "various operating systems".

You claim to be adapatable to new development language, but you show zero experience in any development language to this pot.
 
mikeblas said:
"American Sign Language", not "America Sign Language".
Great catch - I feel bad, I'm a deaf person myself and I didn't even catch this :/

"Demonstrated the importance of having homework" seems like a pretty useles bullet item.
Removed

"Gave feedback" does, too. I gave feedback to The President, but I'm not qualified to do his job. Did the feedback you gave result in any kind of change or benefit?
Now that I think about it, you have a point however I along with another person wrote 20 or so pages making recommendations regarding education for the deaf to the ministry of education. We left the country shortly afterwards, I've no idea of the impact it may have.

"Travelled to a conference" reads poorly. "Showcase" isn't a meaningful verb. "Demonstrated products and services at DeafNation EXPO" reads lots better.
Excellent advice

"Spearheadded efforts" tells me nothing. "Efforts" can succeed or fail. What was the net effect of your effort?
It succeed and the training material materialized and were used. How to incorporate this?

"Secured a pilot program" means you started something. How did it finish?
I only secured it and it was handled by another department, sales department.

Everyone knows AT+T is a Fortune 500 company; it's redundant to point that out. You might say "a Fortune 500 company" and not name AT+T
Noted

Write things out. "Video conference / telephony" should be "video conference and telephony". "2+ years" should be "More than two years".

Only two months at Peek? I wouldn't even disclose it; why didn't you stay longer?
Was a short contract job, by chance, my camp counselor is equally short, should I not disclose it?

Different versions of Windows aren't "various operating systems".
They are not? I've included OSX, Unix/Linux in there. How would you word it?

You claim to be adapatable to new development language, but you show zero experience in any development language to this pot.
I had limited Java experience in the classroom, I have gone ahead and removed that.
Click to expand...

Here's the revised one, it now fits on one page and I have removed the references available upon request. I am not sure whether I should remove the Peek / Camp Taloali entries from my employment history as they may not be relevant?


Jon855
Omitted

EDUCATION
2008 Rochester Institute of Technology
A.A.S. In Applied Computer Technology

SUMMARY OF QUALIFICATIONS
 More than two years providing technical support to consumers.
 Intermediate knowledge of Routing/Switching.
 Knowledge of various Operating Systems; Windows XP, Vista, 7, Mac OSX and some Unix/Linux.
 Proficient with Microsoft Office Suites-Word, Excel, Outlook and PowerPoint.
 Adaptable to new software suites.

EMPLOYMENT

June 2011 – November 2011 Brown & Dunton, Inc.
Temp Worker at Loxcreen
 Ran and maintained a production line, ensuring extruding plastic molds are of quality and within specifications.

REMOVE?
April 2011 – May 2011 Peek, Inc.
Customer Care / Ops Generalist (Contract)
 Provided care to Peek’s customers regarding the device, Peek 9™.
 Tasked with projects working on Peek 9™ device activation automation system and to establish PBX automation using Asterisk.

January 2010 – August 2010 Sorenson Communications
Technical Support II
 Provided technical assistance for company’s video conference and telephony solutions, VP200™, SIPRelay™ and various services to our consumers.
 Developed and presented to management a new algorithm measuring co-workers’ performance data for better management screening and ranking.

March 2008 – August 2009 Viable Communications, Inc.
Customer Technical Support Specialist
 Provided technical assistance for company’s video conference and telephony solutions, Viable Vision™, VPAD™ and VPAD+™ to our consumers.
 Secured a pilot program a Fortune 500 company for internal telephony and video conference solution between Hearing Impaired employees.
 Spearheaded efforts to implement policies/procedures and training for the staff within the Customer Support department.
 Liaison between Customer Support and Engineering/IT departments.
 Demonstrated products and services at DeafNation EXPO.

Summer of 2007 Volunteering at Mwanza, Tanzania, East Africa
Bugando Primary School – Unit for the Deaf as a Teacher
 Taught pupils Mathematics, English and American Sign Language.
 Contributed a logged 217 hours of classroom teaching.

REMOVE?
Summers of 2004 and 2005 Camp Taloali, Stayton, Oregon
Camp Counselor
 Responsible for campers' well-being and safety.
 Responsible for campers' participation in activities.
 Responsible for both day and night shifts.
Click to expand...

Thank you mikeblas for your feedback, I do appreciate it.
 
I just got my dream job in Okinawa Japan :D :D :D i start on the 30th this month
I'm sooooo happy!

Wanna thank everyone for all the great examples and tips, was helpful ^^
 
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