Is MSI screwing me on an RMA?

[Rocksta107]

I sent in a P45 Neo-3 FR this week for an RMA. Many of you here on the forum helped me trouble shoot my dead system. I got this e-mail back today:

We are inform you that we have found a physical damage under your RMA. Please review the attached pictures. This damaged board will not qualify for a replacement due to the physical damage. However, we will attempt to test and repair the product. Thank you for your attention.

They attached this picture:

I had a local vendor review the board the day before I sent the board back to MSI and they said it was physically flawless and they couldn't see any busted CAPS, it just seemed like a bad board from the get go. I feel like I'm getting screwed here as I did my due diligence before sending the board in. Any oppinions?!?

 

[Dangman]

We can't see what's in YOUR gmail inbox.

 

[Rocksta107]

Good point. Let me see if I can post this elsewhere...

 

[Rocksta107]

I edited the link so it works

 

[Lethal]

Your already posted this in the Motherboards forum. Please do not shotgun your posts to multiple forums.