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I would avoid Diamond AMD cards...

T

TrevorR

Gawd
Joined
Jun 13, 2006
Messages
908
Basically, I RMA'd my R9 Nano on July 23,2017...

I bought this R9 Nano from Microcenter as an open box, after having it for a month or so, it died

July 23: I submited a request and was approved and given an RMA number

August 19: I sent it via ground shipping.

August 23: Tracking number says they received

September 8: I contact them to get a status update since I didn't receive any notification whatsoever.

September 14: They finally reply and said they're waiting for another shipment of R( cards.

September 15: They contact me again and say warranty denied due to card not matching the receipt that I submitted... Not sure if this was a mistake or not.

September 18: I tell them to ship it back and I'll deal with Microcenter. Support responds same day and says ok.

October 4: I contact them to see if they shipped it since I didn't get anything.

October 20: I contact them again since I didn't hear anything. Its been a month at this point

October 25 (Today): Still no response.......


TLDR: AVOID DIAMOND, I question the validity of them stating the serial didn't match...... I bought the card for $350 ish back in May..... Guess I gotta live and learn I suppose.
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Why sometimes it best to bite the bullet and snag the extended warranty from microcenter.

Btw.. I try to buy evga sinxe they have the best warranty and customer service.
 
eclypse said:
Why sometimes it best to bite the bullet and snag the extended warranty from microcenter.

Btw.. I try to buy evga sinxe they have the best warranty and customer service.
Click to expand...

He absolutely shouldn't be scared into doing this based upon a products lack of quality, stability and or warranty issues/short comings. It's unreasonable and criminal. I sure as hell wouldn't recommend an extended warranty in this way. Extended warranties are for peace of mind after the fact not out of fear prior to buying something.

I'm chiming in because I've had a few Diamond products I had to send in on warranty. Research Diamond R9 290x Warranty. They had a huge fiasco with these cards and had to warranty replace many it sounds like. So this isn't surprising.
 
??? Isint that why one would buy an extended warranty? So you can just walk into the store and exchange it if something happens like this?

I didn't think people bought a warranty just cause they want to give the store extra money?

Ive bought extended warranties every time I buy something made by asus.. haha.

The $800 Asus 27" g-sync monitor I bought fro. Microcenter went bad days before the 2 year warranty was up.. screen started shaking.. took it in and they didn't have another one so I got a $800 plus tax store credit which I happily used for the newest model! Happy.

If be screwed without it and my wife bitched me out when I dished out the $80 for it.
 
They probably scanned the serial number on the box when you bought it. Since it was open box it is possible the card got put in the wrong box or somebody returned a different card in the box so now your serial number doesn't match the receipt. Whoever accepted the return at Microcenter should have checked that but isn't that surprising if they didn't.

I once bought a new DVD-RW drive from bestbuy only to find a really old CD rom drive in the box. I went back to the store and told them and the manager called me a liar and a scammer saying I was trying to rip them off, threatened to call the police. If I would have just returned it and said nothing they probably would have given me a refund and put it back on the shelf no problem.

As for extended warranty I never buy those. They may have to replace an item every once in a while but they more than make up for it with all the ones that never need to be used. There are exceptions to this if you buy something you know is terribly unreliable but then I would rather spend the warranty money buying a better product.
 
illli said:
The diamond brand has been bought and sold several times over the years
Click to expand...

The last Diamond product I bought was a Monster 3D II... fairly certain they stopped being 'reputable' soon after 3Dfx kicked the can and got ate by Nvidia.
 
I had a Radeon X1300 from Diamond in an HTPC because it was passively cooled. But I had no idea they still made cards.
 
I had two Diamond Radeon 3850's about a decade ago that both were defective, crashing at stock clocks if ran for an extended time. Free cards luckily, but I'm not interested in that company and would never buy.
 
I had to RMA a Diamond 5870 back in the day. The third unit they sent finally worked. (There was a bad batch of 5870's if I do recall right tho)
 
Diamond Multimedia (the makers of great Monster 3D, Monster Sound, Viper, and Stealth series of yesteryear) was bought by S3. But S3 went to bankruptcy because their Savage 2000 chipset had many technical. Nothing to do with 3dfx; Diamond didn't make Voodoo3 because 3dfx bought STB. Right now, IIRC, it's just owned by Best Data.
 
Wow, that's shitty support. Good luck!

You may have a couple of options...

1) Before they ship the card back, go to MicroCenter and ask them to print out another receipt with the correct product on it for you
2) If you used a Credit Card and paid in full using Credit Card, Check to see your CC's extended warranty policy (a LOT of people forget this)

3) If you get the card back, it will be a a hail mary with MicroCenter. Be prepared to jump through hoops, also be calm and collective through the entire process. District Manager will most likely have to get involved. Not sure what the outcome will be, but considering it's open box, you may have the upper hand. You have your proof the Manufacturer did NOT honor the 1 year warranty.
 
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