I hate my iPhone 5...

xIronCrossx said:
I'm gonna go to the Apple Store soon and get a brand new iPhone 5 without any scratches because my power button is broken. Already did this once before, so I've been pretty satisfied with getting stuff fixed/replaced by Apple.
Click to expand...

Tell us if they still do that. Last I heard, Apple has gone from replacing units to repairing units at the store.
 
MrCrispy said:
This is of no relevance, since if he had followed the customers wishes, there'd be no repair and no policy to apply.
Click to expand...

HUH? Clarification need there on what you exactly meant. It went over my head.

Everything you do at the Apple Genius Bar has a policy somewhere LOL! Their the biggest tech corporation period. If they allow or deny coverage at the store, they write up a ticket to inform the next genius rep (phone or in store) about the incident and why coverage is denied or allowed. If for instance they followed the customers wishes, and decided on not repairing the device, the reason for this would stem from a violation of the TOS. The genius bar rep has to explain (in simple understandable language) that the user violated the TOS, and thus they can not authorize a valid warranty repair, so if say (hypothetical here) the user who has been denied coverage sues the company for unfairly denying coverage APP can state simply that they have not as result of the violations the end user has committed while using the device.
 
samm said:
HUH? Clarification need there on what you exactly meant. It went over my head.

Everything you do at the Apple Genius Bar has a policy somewhere LOL! Their the biggest tech corporation period. If they allow or deny coverage at the store, they write up a ticket to inform the next genius rep (phone or in store) about the incident and why coverage is denied or allowed. If for instance they followed the customers wishes, and decided on not repairing the device, the reason for this would stem from a violation of the TOS. The genius bar rep has to explain (in simple understandable language) that the user violated the TOS, and thus they can not authorize a valid warranty repair, so if say (hypothetical here) the user who has been denied coverage sues the company for unfairly denying coverage APP can state simply that they have not as result of the violations the end user has committed while using the device.
Click to expand...
he's trying to make the point that if the Genius had given him the phone back without any fixes because the customer asked for it not to be jailbroken then we're to believe the OP would have been happier with the resolution and walked out from the store with a jailbroken device without a working speaker :\
 
uOpt said:
In general IOS devices do not allow downgrading software.

The excuse is that somebody who has gotten ahold of a device they don't own could exchange software that is secure for less secure older software.
Click to expand...

That may be the excuse, the REASON is to force you to upgrade when the new OS bricks your phone.
 
samm said:
Tell us if they still do that. Last I heard, Apple has gone from replacing units to repairing units at the store.
Click to expand...

Yep.

A mate of mine got his jack fixed on a 5 and they handed back the phone in it's screen shattered state.
 
PNut12345 said:
That may be the excuse, the REASON is to force you to upgrade when the new OS bricks your phone.
Click to expand...

What? Being bricked by an iOS update is incredibly rare and results in Apple giving you a new device, even out of warranty. Only a Bootrom update can brick the device.
 
CEpeep said:
What? Being bricked by an iOS update is incredibly rare and results in Apple giving you a new device, even out of warranty. Only a Bootrom update can brick the device.
Click to expand...

Bricked as in nothing worked right anymore. Apple's answer to that was a chuckle and hearty "fuck you, sir".
 
CEpeep said:
What? An Apple employee said "fuck you" to you?
Click to expand...

Might as well have. When she told me they could do nothing to fix the 3G their update broke, I told them I'd take that into consideration when planning my next phone purchase.

The bitch laughed at me over the phone.
 
samm said:
Tell us if they still do that. Last I heard, Apple has gone from replacing units to repairing units at the store.
Click to expand...

Oh, crap. Well I know the power button is a manufacturing defect so it should warrant a new or at least refurbished phone.
 
PNut12345 said:
Might as well have. When she told me they could do nothing to fix the 3G their update broke, I told them I'd take that into consideration when planning my next phone purchase.

The bitch laughed at me over the phone.
Click to expand...

If 3G broke, it's likely a problem with the baseband. I hope you took it to a store so they could run the diagnostic on it.

xIronCrossx said:
Oh, crap. Well I know the power button is a manufacturing defect so it should warrant a new or at least refurbished phone.
Click to expand...

No, they can replace it right in the store for you now. No need for the expense.
 
CEpeep said:
If 3G broke, it's likely a problem with the baseband. I hope you took it to a store so they could run the diagnostic on it.
Click to expand...
sounds like he means his 3G (<3Gs) iPhone got an iOS update that turned it sluggish and he wasn't happy and the Apple Store wouldn't do anything about it
 
mope54 said:
he's trying to make the point that if the Genius had given him the phone back without any fixes because the customer asked for it not to be jailbroken then we're to believe the OP would have been happier with the resolution and walked out from the store with a jailbroken device without a working speaker :\
Click to expand...

Yup. We don't know if he would've been 'happier' but he expressed a strong dislike for iOS 7 from the start, and then would've been in a position to decide whether to upgrade or try some other approach.

There really is no way to defend Apple here.
 
wonderfield said:
A lie is when you knowingly tell someone a falsehood, isn't it? Or has that definition changed recently?
Click to expand...

Who is to know if that employee even knew what he was talking about? Many people who work retail don't take their job seriously and don't know much about anything.
 
I've had Genius workers try to do something in the back before their managers came in and handled the situation differently.

In fact, the last time something happened the basic story goes like this: gf bought an iPhone 5. got home realized the speaker didn't work. took it into the store. store opened it up realized the button, screen, and speaker had been replaced with non-OE equipment. she cried. genius told her they'd take care of her. manager said nope, it's tampered, marked serial number as tampered in computer.

I didn't consider the genius a liar. it was out of his control at that point.

real problem (luckily) was that they gave it back to her but there was lines in the screen that weren't there before she came in. manager said it would have happened anyway. I told her (via FaceTime on her macbook air) not to leave the store until it was resolved: that is, at a minimum the same state as it was when she brought it to them. manager started to avoid her. I called corporate.

corporate agreed with me that even if it was tampered with the store just can't give it back in whatever worse condition that happens as they're putting the phone back together.

corporate sent me up the chain to a specialist. specialist authorized "forced replacement" and told her to go to a different store when it opens next day. she went in to the store but they "couldn't" do the replacement because serial was blacklisted.

again, I didn't think the specialist had "lied"
we just all conference called and overnighted her a new phone.


anyway, I've never seen "apple" take a really hard stance against customers. especially when a device is under applecare. probably why they consistently rank at the top of customer service surveys. but whatever else is true, no one is defending "apple" because this isn't about apple. it's about the customer making an unreasonable demand and whatever discussion he had with genius bar employees. I *am* defending the Genius bar but that in no way reflects on Apple. The fact that people interpret it that way is indicative of how they view this situation: as another way they can try and make a claim against Apple as a company when in fact Apple's policy is in line with every other single OEM.
 
Let me see if I understand this entire thread. Someone goes to an Apple store to get warrantee work done on an iPhone. If I'm not mistaken the warrantee is on the hardware not the software. Any software on an iPhone should be backed up to iTunes or an iCloud account. Throwing a fit over the fact that the phone was restored to factory condition is silly. You walked in with a defect and walked out with a fully functioning iPhone. IMO the store did a good job. As per jail breaking... do whatever you want to your phone just be realistic when it comes to warrantee repair. No tech at any company is going to go above and beyond to protect your data. Read your ToS.
 
StryderxX said:
Let me see if I understand this entire thread.
Click to expand...

You don't. The phone was jailbroken. You cannot back up JB apps and tweaks to iTunes. Everything, including apps you've legally purchased through Cydia, is rendered useless if your devices loses the jailbreak. There was nothing the OP could have done to back up the device or protect the Jailbreak from an iOS update.
 
CEpeep said:
You don't. The phone was jailbroken. You cannot back up JB apps and tweaks to iTunes. Everything, including apps you've legally purchased through Cydia, is rendered useless if your devices loses the jailbreak. There was nothing the OP could have done to back up the device or protect the Jailbreak from an iOS update.
Click to expand...

I understand quite well. He took the phone to an Apple store for warrantee repair. That was his first mistake. The second was believing that his data on the phone would be safe when attempting to receive warrantee repair. If you take your smartphone and modify the software on it to a point where there is no way to back up your data you're playing Russian roulette. Sooner or later you're going to be FUBAR.
 
If he was running a non JB'ed iOS6 and they upgraded when told not to, would you still think the OP is wrong?

There are two separate discussions going on here. Upgrading without permission and upgrading to remove a jailbreak.
 
StryderxX said:
Let me see if I understand this entire thread. Someone goes to an Apple store to get warrantee work done on an iPhone. If I'm not mistaken the warrantee is on the hardware not the software. Any software on an iPhone should be backed up to iTunes or an iCloud account. Throwing a fit over the fact that the phone was restored to factory condition is silly. You walked in with a defect and walked out with a fully functioning iPhone. IMO the store did a good job. As per jail breaking... do whatever you want to your phone just be realistic when it comes to warrantee repair. No tech at any company is going to go above and beyond to protect your data. Read your ToS.
Click to expand...

Nope you don't understand because his phone was not restored to factory default because his phone didn't ship with iOS7 from the factory. He was lied to about what would happen to his phone by an employee then told to screw off when he brought it up to a manager.
 
Enough with the crying already. Either wait for 7 to get a JB, or move on to an Android phone where you can download all the stolen APKs you want.
 
rudy said:
Nope you don't understand because his phone was not restored to factory default because his phone didn't ship with iOS7 from the factory. He was lied to about what would happen to his phone by an employee then told to screw off when he brought it up to a manager.
Click to expand...

I know you have difficulties understanding this, but when Apple releases a new OS version that is considered "factory settings". There is no way to download iOS 6 onto a device anymore unless it does not support it. That's how it has been for a long time now with Apple, expecting something else is just being ignorant. Don't like it, don't buy Apple, it's as simple as that.
 
xIronCrossx said:
I know you have difficulties understanding this, but when Apple releases a new OS version that is considered "factory settings". There is no way to download iOS 6 onto a device anymore unless it does not support it. That's how it has been for a long time now with Apple, expecting something else is just being ignorant. Don't like it, don't buy Apple, it's as simple as that.
Click to expand...

Why is it so hard for you to understand that all of that BS has nothing to do with it. If you tell someone X you deliver or you tell them sorry I cannot do that. You do not lie to them and do something completely the opposite of what you just said you would do 20 minutes ago.

Where in the TOS does it say the Apple employee can lie and tell you anything he wants and do something completely different? Don't give me any BS about a TOS. They are welcome to terminate his service that is NOT what they did. Instead they gave him service and proceeded with a completely unrelated task after lying and saying they would not do exactly what they did. And if any of that changed how come they never came out and said sorry I cannot do that or asked for his permission, instead in narcicistic fashion they simply went ahead without permission. And instead of people supporting him they are coming with the most moronic arguments about the TOS.

If you want to the mechanic and with a car with a modded radio and said do not touch my radio, and he said sure wont do it, then you get the car back and your radio has been put back to stock what would you think?
 
Never listen to the idiots who just help you get to the technician/specialist(w/e they call him).

Usually when you go into an Apple store you sign in with some random employee and they then send someone who will fix your problem for you(the tech/spec). For me, the guy explained everything he was going to do to me and told me the usual stuff like backup and whatnot. So I knew exactly what was going to happen to my phone, so unless OP completely ignored everything the guy who was actually working on his phone, none of that should have happened. Or it's a really shitty Apple Store.

Seems to me like OP never even met the guy fixing his shit and that's where it all failed.

You wouldn't ask an Engineer about marketing or a marketing rep about the technicality of a product.
 
rudy said:
Why is it so hard for you to understand that all of that BS has nothing to do with it. If you tell someone X you deliver or you tell them sorry I cannot do that. You do not lie to them and do something completely the opposite of what you just said you would do 20 minutes ago.

Where in the TOS does it say the Apple employee can lie and tell you anything he wants and do something completely different? Don't give me any BS about a TOS. They are welcome to terminate his service that is NOT what they did. Instead they gave him service and proceeded with a completely unrelated task after lying and saying they would not do exactly what they did. And if any of that changed how come they never came out and said sorry I cannot do that or asked for his permission, instead in narcicistic fashion they simply went ahead without permission. And instead of people supporting him they are coming with the most moronic arguments about the TOS.

If you want to the mechanic and with a car with a modded radio and said do not touch my radio, and he said sure wont do it, then you get the car back and your radio has been put back to stock what would you think?
Click to expand...

The issue is here people's opinion being given precedence over legal hard facts. The TOS is the final say on all matters apple (unless you somehow expose the TOS loopholes, which after the water marker incident with Apple devices is not impossible). Apples TOS states that a warranty repair must be conducted by their official protocol. That protocol, means diagnose the issue, replace components, and verify issue resolved with a device that has been tested with the latest firmware. The latest firmware in this case is iOS 7. It is physically impossible to download and successfully install iOS 6 from Itunes, the authentication step will fail. Thats why, officially if someone questioned the manager after such incident, thats the line they would use (legally its correct).

If you want to the mechanic and with a car with a modded radio and said do not touch my radio, and he said sure wont do it, then you get the car back and your radio has been put back to stock what would you think?
^ Thats a complelty different example. It has no relation to the OPs case. OP did not say, I walked with an iPhone 5 with a dead speaker, and then the guy gave me a working iPhone 4 as a replacement.

This is when you codded your car to include features that it did not have when it rolled off the factory floor, take it back due to some electrical gremlin, that was diagnosed as a fault from corrupt software or a module blew. The TSB required a replacement of the bad part, and they needed to reformat and reinstall all the firmware's of your particular vehicle due verify said defect is gone, and in the process you loose those codded features.
 
Did you save your SHSH blob? If you did there is a possibility to downgrade iirc.
 
samm said:
The issue is here people's opinion being given precedence over legal hard facts. The TOS is the final say on all matters apple (unless you somehow expose the TOS loopholes, which after the water marker incident with Apple devices is not impossible). Apples TOS states that a warranty repair must be conducted by their official protocol. That protocol, means diagnose the issue, replace components, and verify issue resolved with a device that has been tested with the latest firmware. The latest firmware in this case is iOS 7. It is physically impossible to download and successfully install iOS 6 from Itunes, the authentication step will fail. Thats why, officially if someone questioned the manager after such incident, thats the line they would use (legally its correct).

If you want to the mechanic and with a car with a modded radio and said do not touch my radio, and he said sure wont do it, then you get the car back and your radio has been put back to stock what would you think?
^ Thats a complelty different example. It has no relation to the OPs case. OP did not say, I walked with an iPhone 5 with a dead speaker, and then the guy gave me a working iPhone 4 as a replacement.

This is when you codded your car to include features that it did not have when it rolled off the factory floor, take it back due to some electrical gremlin, that was diagnosed as a fault from corrupt software or a module blew. The TSB required a replacement of the bad part, and they needed to reformat and reinstall all the firmware's of your particular vehicle due verify said defect is gone, and in the process you loose those codded features.
Click to expand...

You just spend 3 paragraphs restating the same useless points you already made. Walmarts TOS says they don't have to let you return shit if they don't want to so what? It holds almost no water for customers nor would it in a court.

In the USA a verbal agreement must be upheld. It is the law.
 
some tech telling someone across a warranty desk is not a binding contract, nor is it law, nor would anyone get any kind of action in any courtroom over this incident.

and if people want to keep trying to use car analogies that's fine just understand that if you bring a car into a dealer with modded software in your DME the first thing the dealer will do is flash it to stock so have fun with that argument.
 
mope54 said:
some tech telling someone across a warranty desk is not a binding contract, nor is it law, nor would anyone get any kind of action in any courtroom over this incident.

and if people want to keep trying to use car analogies that's fine just understand that if you bring a car into a dealer with modded software in your DME the first thing the dealer will do is flash it to stock so have fun with that argument.
Click to expand...

I'm pretty sure it wasn't even a technician, just a random employee.
 
rudy said:
In the USA a verbal agreement must be upheld. It is the law.
Click to expand...

Oh really? That works really well considering one person can't lie or anything :rolleyes:


"He told me he owes me $1 million and is gonna pay tomorrow"
"I said no such thing"
 
You guys are once again missing the point. I can shoot you and lie and say I didn't do it, does that then make shooting you legal because you have no proof? If a agent or sales person tells you something legally they are bound to it. Sure maybe you cannot prove it and it might have to goto court, but we are talking about customer service here not can we get away with murder, the manager at the store should have rectified it. It wasn't right why would you guys support a clear wrong? Oh just because its written in the TOS right. Maybe I will throw up signs on my property that say I can shoot you on sight, does it make it legal, or better yet does it make it right?

If I went to a care mechanic and he flashed anything he said he was not going to flash he would never see my business again and I would definitely leave him bad reviews on any site I could find.
 
So if the kid who works at McDonalds says every item on the menu is free for the next year I can sue them for not honoring that, even though he had no authority to say that? I like the way you think.
 
You could try, so you take it to court, but it would be unlikely because the McDonalds employee would be stealing and you and him would threatened with prosecution in which case you would immediately drop your case. Would go down a very different path.
Here's a way more likely scenario you go to McDonalds and say you want to buy a Value Meal but you do not want any pickles. They put pickles on there anyway. Then you complain and the manager comes out and says sorry that's just the way we make them. you ask for your money back or compensation he tells you that you should definitely like pickles you don't know what you are doing you are eating it wrong.

.
 
I would assume you have never been to an Apple Store based on your stance on everything Apple, so I'm not really sure what you think happens. You should reread my post earlier. (Technician is supposed to talk to you and tell you what he is doing, not some random employee who doesn't handle it, plus you have to agree to the TOS on the spot, which OP either ignored to mention or just didn't listen to what anyone was telling him)

Plus everyone knows how Apple works, except the OP I guess. So if you want to keep your OS/jailbreak, then DIY. http://www.ifixit.com/Guide/iPhone+5+Speaker+Enclosure+Replacement/10701
 
Someone can not hand you a TOS legally that says something completely different than what they are going to do. If an employee did that which the OP claims the manager needs to rectify it. Yes duh, we all know that when things go wrong it is always because someone did not act exactly as they were suppose to, if everyone always did act and do what they are suppose to no one would need a manager in a store. No one reads a huge TOS on the spot unless they are lifeless. That is why the major important issues are suppose to be pointed out.
 
rudy said:
Someone can not hand you a TOS legally that says something completely different than what they are going to do. If an employee did that which the OP claims the manager needs to rectify it. Yes duh, we all know that when things go wrong it is always because someone did not act exactly as they were suppose to, if everyone always did act and do what they are suppose to no one would need a manager in a store. No one reads a huge TOS on the spot unless they are lifeless. That is why the major important issues are suppose to be pointed out.
Click to expand...


Then don't fucking complain if you aren't going to read it or ask about it more than once. If I'm really worried about something like OP obviously was, I wouldn't just ask once and let it go, I would ask multiple times to make sure they are 100% certain about it. This is with anything though, why risk it when you can just open your mouth and ask.
 
I can complain if I want to its not just because it wrong. Obviously you didn't real the OP because the OP did ask by his words and was told the OS would not be touched.
 
You must log in or register to reply here.
Back
Top