Lightning devices have a new repair and diagnostic procedure. It is not the same as the one used on 30-pin devices.
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I hate my iPhone 5...
- Thread starter Tyler-Durden
- Start date
Lightning devices have a new repair and diagnostic procedure. It is not the same as the one used on 30-pin devices.
Metrocall
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Wow, you brought it to the Apple store jailbroken? I'm surprised at you being surprised.
It does suck that such awesome hardware is completely gimped by their shit OS restrictions.
I love my jailbroken iPhone 5, and I really really hate iOS 7. I have tried to learn to like it even on my iPad, and still hate it. Right now I may go android as well for the simple fact that I hate using iOS 7 so much.
To me it just looks unfinished and is difficult on the eyes.
I love my jailbroken iPhone 5, and I really really hate iOS 7. I have tried to learn to like it even on my iPad, and still hate it. Right now I may go android as well for the simple fact that I hate using iOS 7 so much.
To me it just looks unfinished and is difficult on the eyes.
Add me to that club. I'd love a Retina Mini, but unfortunately it comes with iOS 7, so I am looking for an Android tablet.
Spazturtle
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I never had IOS6 though visually I'm not sure I understand the hate for IOS7.
There just seems to be less glossy and more minimalist tiles. That and less borders and framing around everything.
I kinda like minimalist stuff though, like Lian Li cases and no led lights
Also,
Are you writing a novel or something
There just seems to be less glossy and more minimalist tiles. That and less borders and framing around everything.
I kinda like minimalist stuff though, like Lian Li cases and no led lights
Also,
Are you writing a novel or something
I like minimalism in HW.
But I like SW UIs to have shading/contrast on buttons. I like icons to have shading/depth and look more like artwork and less like bathroom signs. Not to mention how hideous the icons actually look.
To me the whole delight of touch interface is that is like your fingers are manipulating objects on the screen.
Now the interface has gone flat/stale and your are largely just touching text. Essentially it iOS 7 replaces a dimensional button interface, with flat text interface like a web page.
The Magic has been completely sucked out of iOS 7 for me.
Ruoh
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My first Apple device had iOS7 on it. It's certainly different from Android, but I don't hate it.
I like your take on it.
Still it just seems like less BS to me.
A bit like windows 8's design compared to 7 and Vista.
PS: After you ditch the massive amount of bullshit which is the start screen. I'm not remotely arguing that that is aestheticly pleasing or practical.
I just have Start = All Apps
rudy
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You shouldn't have left the store till they corrected it, walking out what your mistake. You should have just said I wont go anywhere till this is fixed. Eventually they might have bought you off with a brand new gold iphone 5S.
Reminds me of the lady who said she wouldn't leave my work until she got her free mars bar(when the promo ended ages ago)
You take a different view on things when you work in retail.
Read: Customers can be over-entitled assholes who take out their "problems" on staff.
WHAT YOU WILL LOOK LIKE: http://www.youtube.com/watch?v=jiyMx7rDKAM
rudy
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I don't consider him to be an over entitled ass hole, he was told by an employee his phone would not be updated. He decided to proceed with service based on that piece of information. Given it is apple the god of all customer service so they say shouldn't he expect that what he is told was to be? I go to the sprint store known for shit customer service and they wont update or wipe anything without telling me first. No rather over entitled douche is the manager who instead of apologizing and trying to make it right, went into asshole sales man tactic and spent his time trying to tell him he doesn't know what he wants he should want IOS7. If I have to yell like that lady in the youtube video to have a clear wrong addressed then so be it. Lastly in my younger days I worked in retail so its not like I don't know what happens. But the difference is when I knew I was wrong or when I knew that a co worker had said something was not true I made it right. I didn't try to convince the customer they don't know what they want. What is all the more insulting is that if a guy walks in with a very specific issue he wants assurance on the brain dead manager should have immediately known this wasn't your typical ignorant iPhone user who didn't have a clue if he was being lied too.
Yeah, and I hate it. I just assume everyone here knows what I know and does what I do...that is, lies to the tech over the phone when asked if I've restored the device (laptop, phone, tablet, etc.) to stock. I just wait a few minutes, go grab a soda, then say "ok, done" what's step 2?
but all that goes out the window in a face to face interaction. it was standard operating procedure to save one's blobs, restore to stock, get repair done, then re-jailbreak in the old days. those days of saving blobs are over and now it's basically assumed that if you *need* repair you're SOL if you want to maintain your jailbreak. your speaker wasn't working so cut the bullshit you needed the repair. we're not apple apologists we just aren't going to tolerate you trying to snow us while throwing a tantrum.
Firstly, as an employee you follow the rules of your business.
Welcome to the real world. It is a job. The employer is the one who pays you.
Not the customer. The customer pays their business the business provides a service to the customer. IF you have a problem with policy you address it properly. Don't go mouthing of at a staff member. Don't go making assumption or demands.
Address it towards the business. FILE a complaint.
Particularly if he isn't a "typical ignorant iPhone user" Then he would have a clue that firmware issues and restoration are the most common fix for issues with hardware. That his jail breaking may break tos.
I don't know what their policy is but if there was a miss communication between staff members don't immediately expect staff, (even managers) to necessarily be able to fix the issue. Are you making an assumption that they even have the ability to restore a phone to IOS6? How would giving the customer a 5S solve anything?
Maybe the "Asshole salesman tactic" was their best way of trying to console the situation
People think that just because a business is part of a massive corporation that the employees of that business have limitless power and control. Budgets =/= Company Assets.
People mostly don't want to screw you.
Basically it's fine to take issue, but be fucking smart about it.
I've seen too many 15 year old girls on checkouts cry because someone thinks it is the best solution to not getting their way. You have NO idea what people can and can't do as well as what their experience is.
It's not like I have never been in the situation either.
The last time I got "screwed" by a company(I was in the wrong in the end though they helped me). I did it through the proper channels and asked politely what they could do to rectify the situation and who I should address my particular issue to.
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I should begin this rant by declaring that I love Apple products. Ive owned MacBook Pro laptops since 2008. My current MBP Retina is the best built, best performing laptop Ive ever seen, used or owned. I have no need for an iPad, but I love it. The new iPad Air is a really cool device. I even loved my iPhone 5 as late as 3:44pm, today.
However, everything changed at 3:45pm.
I had to take my iPhone to the Apple store for repair. The external speaker died, on Saturday. No problem. These things happen. I just went to Apple.com, scheduled a service appointment for today at 3:45pm and rested easy, comforted by my positive experiences with Apples service in the past.
I met the smiling, bespectacled, tattoo-laden iAssistant at the Genius bar at the designated time. Upon handing my phone to him, he remarked, "Hey, nice jailbreak settings!" I thanked him and explained the speaker problem. I also made it explicitly, unmistakably clear that I did not want the OS upgraded to 7. Under NO CIRCUMSTANCES did I want the OS changed. I wanted to keep my jailbreak.
He assured me that no software changes were required. Theyd test the speaker and replace it OR give me a new iPhone if the problem was more extensive. Okay. I was quite confident the speaker was bad and itd be replaced.
About 20 minutes later, a different iAssistant, this one without any visible body art save for a left ear ringed with small metal studs, cheerfully handed me my repaired iPhone with a fully functioning speaker. I pushed the Home button and then reeled in horror as the home screen of iOS 7 appeared on the screen.
What.The.Fuck????
I mean... WHAT.THE.FUCKING.FUCK?!?!?!?!?!?
"Oh, we had to upgrade your phone to iOS 7 before we could run any diagnostics on it," was the rehearsed response to my angry death stare at the now nervous iAssistant.
To quote Emperor Sidious: "I can feel the hate swelling..."
I wanted to rip into the iAssistant, who clearly wanted to move on to the next customer, but kept myself in check as I scanned the store for the iAssistant who took my phone and assured me that no software updates would be necessary. Of course, I never saw him again.
I brought the matter to the attention of an iManager who repeated the same line about the necessity of upgrading the phone to iOS 7 for diagnostics. "We both know thats not true," I countered. "Would you have to upgrade a 3GS or 4 to iOS 7 if it had the same problem?" The iManager tried to soothe my distress by telling me that the new OS offered so many wonderful features that made jailbreaking unnecessary.
This back and forth continued for several minutes. It was clear that I would get nowhere with that automaton, so I left vowing never to set foot in that store again.
I hate my iPhone, now. I truly fucking hate it. I can't even look at it without hating it. The colors and icons look like they were designed by a finger painting summer camp for little fucking pre-school bastards. I keep expecting to see Care Bears dance across the screen at any moment. It's revolting. How could Apple have released such a steaming pile of horse shit OS?
I'm gonna jump to Android. That's how much I hate my iPhone. I'd take a sledge hammer to it, but fortunately there are legions of hopelessly clueless Q-Berts on eBay who will gladly shell out $500+ for a used iPhone.
Even one with this horse shit OS on it.
You're pissed because they updated software on a phone that was altered against their ToS in the first place?
If it were any major phone carrier they would look at you and say they WILL NOT touch it because you altered it. Noob's
Zumino Zufeilon
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What I love is the assumed persecution complex of the original poster.
They upgraded to iOS7, despite my explicitly asking them not to, they must have done it to spite me!
It's not possible, in his mind, that the new Lightning based devices do, in fact, require a Stock OS to run any diagnostics.
Nope, it's because he had a JB, and it was done to spite him.
Face it, JailBreak voids applecare. It's legal to Jailbreak your iDevices, but it still voids applecare. They still fixed your phone. They really shouldn't have. But you complain anyways.
They upgraded to iOS7, despite my explicitly asking them not to, they must have done it to spite me!
It's not possible, in his mind, that the new Lightning based devices do, in fact, require a Stock OS to run any diagnostics.
Nope, it's because he had a JB, and it was done to spite him.
Face it, JailBreak voids applecare. It's legal to Jailbreak your iDevices, but it still voids applecare. They still fixed your phone. They really shouldn't have. But you complain anyways.
All of this^
This mind set is just not productive. And if it is it shouldn't be and is bad practice.
That said, I am still not against the rights of consumers.
If it were any major phone carrier they would look at you and say they WILL NOT touch it because you altered it. Noob's
Which is what they should have done here.
Not tell him one thing and do the opposite.
They violated a verbal agreement and his trust. That is the issue.
People need to drop the automatic defense of Apple routine and recognize that a violation of trust/agreement is poor customer service anywhere/anytime and from any company, even precious Apple.
bigdogchris
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So you can't download iOS 6 firmware and use the shift+restore method to select what version to install? I read that iTunes will check the iOS signing online, so you cannot restore firmware without the Internet? That's crazy.
Apple should provided a pre-signed file like they do in the PC world. It would be like Microsoft forcibly upgrading everyone to the latest version of Windows and not allowing them to roll back.
Apple should provided a pre-signed file like they do in the PC world. It would be like Microsoft forcibly upgrading everyone to the latest version of Windows and not allowing them to roll back.
ServerKing
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Yes because someone always wants something for nothing even if you void your warrenty lol
Only on an A4 device.
The 'hate' for iOS 7 has less to with the flat design, which is clearly borrowed/inspired/stolen from Metro, and much more to do with the fact that its a laggy, slow, horrible peace of crap which runs like a dog. The only nice thing to say about is the auto-updating of apps, which again is a feature Android has had for ages.
No, it isn't. Are we doing this discussion again?
UnknownSouljer
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If you literally laughed your ass off, I would imagine that you wouldn't have time to make this post. Instead you would be in the process of receiving severe medical attention. If this is after receiving said medical attention, and you're still smiling about it, then you have the constitution of no known animal species.
I'm not certain what "laggy, slow, horrible peace of crap which runs like a dog" problems that you're having. I know of quite a few people who have updated to 7 and not had a problem. Only complaint I've heard so far is that it drains battery by using the gyroscope all the time to animate the background. Most have just turned that feature off, and then it's fine.
I'm half man/half Mr. Potato.
Sixthsense
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To be fair guys, it's not the question of whether or not OP feels entitled Apple should repair a jail broken iphone.
OP clearly states he explicitly told Apple employee not to upgrade to iOS7, and did so anyways. Had the employee come out and said, "we cannot fix this phone unless we upgrade", I'm sure OP wouldn't have made the post.
My ass is still on the ground from the thought of immense rage at looking at the iOS7 however.
OP clearly states he explicitly told Apple employee not to upgrade to iOS7, and did so anyways. Had the employee come out and said, "we cannot fix this phone unless we upgrade", I'm sure OP wouldn't have made the post.
My ass is still on the ground from the thought of immense rage at looking at the iOS7 however.
^I think were forgetting, that everything you do with any product from any mfg comes with a written TOS agreement, you have to accept when you purchase and use the device. The warranty has a TOS that you have to agree on. If the warranty states that Apple has no legal obligation to first service a TOS broken device (JB automatically breaks the TOS) and second preserve any data that is considered user-added (including which is the JB).
And again, if the Genius bar rep wants to go out of his way to preserve the data, its a courtesy call. However he doesnt have to do diddly squat. Its sad that the OP lost his JB, but everything these days is governed by legal documentation (even using this forum). Next time don`t trust anyone with your device and data.
And again, if the Genius bar rep wants to go out of his way to preserve the data, its a courtesy call. However he doesnt have to do diddly squat. Its sad that the OP lost his JB, but everything these days is governed by legal documentation (even using this forum). Next time don`t trust anyone with your device and data.
rudy
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We aren't forgetting anything if the rep says he is going to do something he should do that, if he is going to do something different tos or no tos he need to tell the customers BEFORE he proceeds not after.
Yes. I don't get why people are having such a hard time grasping this simple concept.
It applies to all customer service, for all products. If this was Microsoft/Samsung/Google, the reaction should be the same:
No ifs, ands or buts: It is completely wrong to go against the customers expressed wishes without informing him first.
Again where in the TOS does it state that he has to preserve the JB...if you can show me that then thats something. Rep saying offhandedly I'll preserve your JB holds the same value as the rep stating I'll get you a free 64GB iphone 5s for coming in today...unless its in writing that holds absolutely no value.
Did the Genius pull a dbag move my saying something about preserving the JB and end up not doing: Yes
Could he have been a better customer service associate by not doing the above: Yes.
Did he morally take a shat on the OPs trust: Yes
Did he violate his companies warranty policy and procedure: NOOOO
This is of no relevance, since if he had followed the customers wishes, there'd be no repair and no policy to apply.
In general IOS devices do not allow downgrading software.
The excuse is that somebody who has gotten ahold of a device they don't own could exchange software that is secure for less secure older software.
wonderfield
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I can't really add anything to this discussion other than this: there's an implicit danger in buying a product you know you're simply going to void the warranty on by modifying it. The Genius should not have lied — doing so was completely pointless — and you should not have bought an iPhone. If you need deep customizability and features beyond what are offered, you do not need to be buying an iOS device. Other platforms are more open and may have the features you want built-in.
I'll also add that the general hysteria about iOS 7 is infantile. Some poor icon design and somewhat more vibrant colors is hardly cause for hysterical fits.
I'll also add that the general hysteria about iOS 7 is infantile. Some poor icon design and somewhat more vibrant colors is hardly cause for hysterical fits.
lol, the Genius didn't "lie"
by the OP's account he appreciated the jailbreak and thought it was cool.
he took it to the back, [something something something] and a *diffferent* Genius did the repair and brought it out
we don't even know what was really said. dozens of times I've been to the Bar and first thing they ask is when the last time you sync'ed because they *might* have to wipe it. A store can not repair a device without running the diagnostic. Can you imagine the heads that would roll if every time someone complained their speaker was broken the tech just popped the screen off and replaced it with a part without doing any diagnostics whatsoever?
They hook it up to the machine, machine spits out error, repair ticket is authorized, device is returned to owner.
and for all that gnashing of teeth about he should have gotten his device back without a repair...oh yeah, let's take a minute and consider what kind of thread we'd be reading if that had happened I can see it now, "Apple is so wonderful, they refused to fix my speaker because they were concerned I'd lose my jailbreak" <<< we're to believe that would be the title, right?
by the OP's account he appreciated the jailbreak and thought it was cool.
he took it to the back, [something something something] and a *diffferent* Genius did the repair and brought it out
we don't even know what was really said. dozens of times I've been to the Bar and first thing they ask is when the last time you sync'ed because they *might* have to wipe it. A store can not repair a device without running the diagnostic. Can you imagine the heads that would roll if every time someone complained their speaker was broken the tech just popped the screen off and replaced it with a part without doing any diagnostics whatsoever?
They hook it up to the machine, machine spits out error, repair ticket is authorized, device is returned to owner.
and for all that gnashing of teeth about he should have gotten his device back without a repair...oh yeah, let's take a minute and consider what kind of thread we'd be reading if that had happened
I can see it now, "Apple is so wonderful, they refused to fix my speaker because they were concerned I'd lose my jailbreak" <<< we're to believe that would be the title, right?
D
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I'm gonna go to the Apple Store soon and get a brand new iPhone 5 without any scratches because my power button is broken. Already did this once before, so I've been pretty satisfied with getting stuff fixed/replaced by Apple.