Hosting Feedback - Where can I get hosting...

animeguru said:
http://www.dreamhost.com

I've been with them for about 8 months now without any problems at all. I pay $10 a month for 800MB of space, 40GB of transfer and all the other regular extra's (unlimited email forwarding, web access, cgi, etc). You can host up to 3 full domains and they'll register a domain under your name for you for as long as you host with them (you can transfer the domain to another registrar if you please). Blah blah blah... I'm happy with it and they've got some great plans for those of us who can't afford dedicated hosting.
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this is who i use. as well as a friend of mine. i love it. unlimted domanis. huge space and HUGE BW for low prices. its awesome :) uptimes great and customer service is fairly good compared to what im used to
 
Yeah, I've been with Bluehost for about 4 months now.....They're AWESOME. The control panel is amazing, and their customer support is superb. They offer a stagerring 15 gigabytes of space, and 400 gigabytes of bandwidth, and so much more! Check out http://bluehost.com for details. ( my plan was 7.95 per month for one year )
 
1and1.com is the bomb.

For 10 dollars I got alot. But in the past few months to a year, they have generously upgraded us. Current package is...

Web Space 100 GB (Plenty)
Bandwith 1,000 GB (That just about 1 Terabyte ppl!) :eek:
FTP Accounts 25 (I only need 1 lol)
Domains 3 (.com, .org, etc.)
PHP
MYSQL 50 db's
Email acct.'s 2,000
Subdomains 200

Price $10 a month

That's less than what I pay for WoW. I know where I am stayin.
 
Those are all great but are there any with rollover and/or free nights and weekends? lol sorry couldn't resist.

As for why I posted...
I'm workong on a site that uses the amazon API to obtain information on products that my site viewers are looking for. It uses the php extention SOAP to do this and I know this isn't a default package because it took me about 10 minutes to get it working on my gentoo box (test server.) I emailed bluehost who seems to be my #1 choice so far, and the response I got was that she had no idea what SOAP or RISK were and she told me everything is blocked except for port 80. She also said that for $2.50 a month extra I could get a dedicated IP and they "would unblock all outbound connections and you can make as many as you would like."

My question for you guys, does this use port 80 and if so, do most/all hosts that offer php support also have all the extensions such as SOAP included? I would hate to pick a host only to find it didn't support the keystone of my web app.
 
Don't know about RISK but SOAP travels over a HTTP connection therefore port 80. It's intended to allow communication through firewalls without having to punch extra holes in it.

I personally use 1&1 for my hosting. I setup my own php environment within my account (they give instructions on doing so) so I could control which PEAR packages were installed.
 
The host I use is WireNine ---> www.wirenine.com

My website: www.thetechguides.com

I have been for almost 8 months. In that time, I've had a few issues with my website, but for every issue that I have had, the WireNine staff have always been there to help me sort it out. I haven't had to wait more than a few hours to get an email reply, ever. Whenever I go into the online support, I am greeted by a member of their site staff within minutes. They are constantly updating and improving their services, and just moved to a new datacenter to even further improve their performance. I recommend them to anyone I come across who is looking for hosting.

What I pay:

$3.95 USD/month

What I get:

1GB disk space
10GB bandwidth
3 mySQL databases (no size restrictions on the databases, can be as large as the disk space you are alotted).

They've got cPanel, along with tons of other software available, more details here:

http://wirenine.com/shared1.html
 
A warning about http://ace-host.net/. At first, I had a few minor problems. No biggie, but support was very slow. After a few months, they wiped most of the data on the server. Yes, you read that right. I didn't even get a warning or an apology. I was pissed, because I didn't have backups for half the data. I submitted several tickets and emails, but I didn't even get a response. I was totally ignored. I was pissed, but re-did everything and figured they couldn't possibly be so incompetent that they would repeat it. They did. So I tried to cancel my account. Nope, no way to cancel the account. No phone number *anywhere* on their site, or any page to cancel on.

So I called up my bank and told them not to authorize the payments. Once the payment is overdue, they email me a phone number to talk to them. I tell the unhelpful phone assistant what has happened, and ask them to cancel my account. They assure me it is taken care of, and I forget about it. But a month later, I get another late payment notice. I call them up again, they apologize, I try to forget it. Six months later, I am still getting late payment notices... rofl

Next I tried https://bizarre-host.com/, which I believe are an excellent, and cheap, company. However, I find their bandwidth to price ratio a bit high, so when my subscription expires at the end of this month I'm going to try out 1and1.com.
 
I posted here about a year ago when I started with godaddy.

Well it has been a great year. I normally just email godaddy if I have any questions on anything, and they'll send a detailed response back wihin a couple hours, depends how busy they are.
Godaddy also has 24/7 phone support I believe... I have never used it though. Never had any reason to.

They increased my account limits and some other things too. I now have 50gb of storage, and 500gb bandwidth for $6 a month. Yeah, it's on a shared server, but honestly I have been getting great upload and download speeds from them. 0 complaints here. My web uploader is in my profile if anyone wants to test it..

The only thing I really dislike is that it doesn't use cpanel. I've used it before and like it... and other people say it's good so I don't know why they don't use cpanel?? However, the control panel they use is not too bad. Oh and I said in my last post how multiple FTP accounts are not allowed, well that is just for the windows version which I never had. Linux hosting has one main FTP, and 5 other ones you can make for different users.


oh and one last thing. A guy from godaddy just gave me a call this morning before I left for work. He just wanted to know how everything was going, and gave the status of my account and which services I had purchased. He was very helpful. I guess the reason he called was because my account renewal was yesterday, and just wanted to see how things were going. "kudos" to godaddy for that extra customer support!
 
247-host.com
vshosting.net

^Unreliable.

1and1.com used some horrible control panel, wouldnt' let me connect without changing nameserver, and was an absolute pain to cancel my account.
 
Another +1 for http://www.dreamhost.com/

I jumped on their "777" promo for 9.24 a year and have had NOTHING but a great experience with them. November will be starting year 3 for me. I wasnt too happy with the 50.00 setup fee switching from annual to monthly, but for 120.00 a year I consider it a steal and stayed on their annual plan. Their storage and bandwidth limits increase on a weekly basis. I currently have 26,260 megs of storage and 1,295 gigs of bandwidth monthly. If you go over their limits, its 1.00 per gig of BW and .10 per meg of storage.

Ive e-mailed them several times with issues Ive had and Ive always received a response within 30 mins to an hour. Also, whats nice is if the issue isnt resolved and you have to e-mail them again, you e-mail the same rep that you started out with. Nothing worse than trying to explain your situation over and over again. Another nice perk is they give you a referral bonus.

My only complaint is they get slow on occasion. Their downtime is almost nonexistant and they usually let you know beforehand when a server is going down.
 
For reference, do not use: AssortedInternet.com

My girlfriend is a freelance web designer / developer, who hosts a few of her more reliable customers. She's been with them for years, starting as a hosted package on a shared server. Well, due to some inconsistent services that were blamed on someone running bad software, we decided to go with a dedicated server with them. It's not my server and I try to avoid messing with it too much, but it seems every week I'm having to log into it and fix whatever problem is going on that week. Up until recently, their security was horrible and required me constantly keeping the system clean from malicious attempts. Even since their new security measures, I still don't trust the safety of my girl's main income-producer. She's stuck with them for so long because she has had a good communication relationship with the owners, but at this point it's starting to feel like the current DNS problems, something I can't fix from our server, is costing her very critical money with nary a single personal e-mail from their support to let her know that they're at least aware of the problem (remember: up until recently she had the private e-mails of the owners). They've had serious problems a number of times this year alone, and I've had it with them.

We're currently looking for new hosts, so this thread has been helpful for referrals. Whatever you do, avoid AssortedInternet.com for your hosting.
 
momax said:
http://1and1.com
A big rip-off

I read in here that 1and1 may be a good web builder. So I joined, big mistake. Afher 6 days trying to put a website together the way I wanted I gave up. So I tried to unsubscribe, this was harder than they say. They will not send an acknowledgement untill after 30 days and it took me two days to finally get someone to help me unsubscribe. It's still not a sure thing though. Its in their contract that if you don't know how to unsub then they will auto debete your account. No one to write to, and no easy unsub.Then they say that if you unsub and you have a domain made by them that unsubing will delete the domain you paid for. They really should give a 7 day chance at creating a website but once you agree then its set in stone and I'll say again (it's hard to get out.)
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I completely agree. I ended up paying over $400 for a years worth of service on a ecommerce site that was very difficult to set up using their control panel. Additionally, their customer service was a joke, and their autorenewal seems profitable only to them. BEWARE OF 1AND1!
 
www.hostonce.com

I used to use hostonce around a year ago for about 3 years, and well, they were pretty mediocre. They started off as one of those "unlimited everything" hosts, but then they went less nub recently. They have like no phone support and it bothers me that they're based in Australia, but they've always done well to respond quickly to their helpdesk email deally, and have been very helpful.

They have a bad rap from back in the day,and though they've cleaned up their act, they havent really done anything to be special, honestly.
 
www.asmallorange.com

I forget how I found out about these guys, but it was probably from this thread. I hosted my 'serious' site at ASO (and my experimental sites on my DH account) and they had great uptime, really responsive server, and great customer service, stuff I wasn't getting with Dreamhost at the time (mail delays, slow to respond site sometimes).

I had them since about February if I remember correctly, but I just recently cancelled, because I'm moving towards VPS for stuff like mod_python, and I'm not a big fan of Virtuozzo-based virtualization (which ASO uses). However, they do have some good VPS plans too, and they're expanding and moving from being a small time host to a larger host.

Their prices are good, they just don't upsell like crazy like other hosts do (no 10 GB storage with 200 GB transfers for $5 a month plans). I had the 'small orange' account, which had 400 MB space, 10 GB transfer, cpanel and all that. They also support Ruby on Rails, Python CGI (with FCGI) if you want those features.

Overall, a good, affordable host (they have a 'tiny' plan with 75 MB space and 3 GB transfers a month for $30/year) with very quick to respond customer service. Hell, when I cancelled (midnight EST today) I got a response back from Tim (the owner) within minutes.
 
i can no longer reccomend edgewebhost.com ..

i think i wrote something in here almost a year ago.. about how they had downtime, and were sold off a few times.. but i bought a year in advance..

well.. now i am going with something else... probably dreamhost or 1and1

i have had problems registering domains for over a week now.. they haven't answered my e-mails.. and have no phone #...
 
scottatwittenberg said:
i can no longer reccomend edgewebhost.com ..

i think i wrote something in here almost a year ago.. about how they had downtime, and were sold off a few times.. but i bought a year in advance..

well.. now i am going with something else... probably dreamhost or 1and1

i have had problems registering domains for over a week now.. they haven't answered my e-mails.. and have no phone #...
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I'll strongly recommend NOT using Dreamhost. Their features and plans are awesome. I love just about everything about them except for their downtime. Nearly every day I am getting emails from my monitoring service saying my site is down again and it's only monitoring web. My mail is down literally every day. HUGE delays in my mail delivery and they won;t return any emails, and if they do their response is usually "we'll look into it" with no other word. Terrible Terrible Terrible! So if you don;t need your site to be up all the time or be able to get email all the time I'd say go with them, otherwise skip Dreamhost. here is a page with some of my stats on it. That monitring service kind of sucks, they only tend to get about a third of the outages, this is verified with a nagios box that I monitor my self.

I have been looking into www.anhosting.com they are alway in the top ten for web hosts with SSH
 
As I write this, a forum site I contribute and moderate on, which is hosted on Ipowerweb, has been down (access attempts result in timeout errors, with occasional breakthroughs lasting only a few minutes) for almost 8 hours. We've used them for over a year, and several hours of down time every few months seems to be the norm.

Their Support Home Page says:

Sept 28, 2006 - 9:45 PM PST
IPOWERWEB is continuing to resolve a network issue that may be affecting hosting and email services.
Again, we do sincerely apologize for any inconvenience this may be causing.
Your continued patience is greatly appreciated.
 
I just got done moving my sites and hosted sites from www.fuitadnet.com to www.1and1.com and all I can say is ... wow. When I first signed up with Fuitadnet, they were fantasitc - low price, great re-seller packate, fantastic service, 99% uptime and fast servers. Never an issue. Well, they were purchased by a larger company - prices went up, service went into the toilet, uptime? what's that.

I started moving my files up to 1 and 1 this last weekend, and finished everything up this morning so I'm totally off Fuitadnet. The response time of the sites are so much better, and support actually responds! I like the way 1 and 1 handles things for resellers, no more clunky cPanel (although that was nice for the end users....). The move was painless, loading up the files was speedy, shell access was critical for several of the databases and some config settings. and it all works! and works well!

Anyway - I read a lot of good things about 1 and 1 in here, it was between them and Dreamhost - though I would share my expreience and reccomend 1 and 1 should you be in the market for some hosting (or talk to me... wink wink)

Peace,
Tim
 
i've heard very good things about www.1and1.com.. but I chose www.Imhosted.com

Their plans are extremely cheap..
My web design business ( http://impulse100.net/ ) is hosted from them, along with about 10 other personal sites and friend's websites.. A uploader, about 20 FTPs being used by people asking me for space, email accounts, mysql databases...I love it. Fantastico in the cPanel and all..

I mean, you get 50gb of space. 1TB of band. even SSH and telnet access...only for 10 bucks a month...

Anyway, good luck with your choise, but I highly recommend Imhosted.. Been with them for about 2 years now. :)
 
I got moved into 1 and 1, and so far things are smooth. I don't miss the cPanel at all, and I've gotten all my site moved over (14 of them) and I've had no down time. I found everything I needed in the FAQ's and by trial and erorr. Even got my CMS's working :). Took me about three days to transfer all the files, reload the DB's and get thing set up and wait for the nameserver changes.

A webhost is a tricksy thing - short of owning your own server - all we can do is share information and experience. 1 and 1 isn't perfect, but I'm getting 250GB of storage and 2.5 TB of bandwidth for $15 a month... hard to beat that.

Now I'm fighting with Fuitadnet to close the damn account.... thier service is horrible!

Peace,
Tim

 
the start of my campaign against edgewebhost.

don't host with them.. (him, i am sure its just one guy).. they took my money, and won't refund it. i have tried to compromise with them.. they stick to their TOS saying they can keep my $100.. not cool, not any form of customer service in my opinion.

i will just post my e-mails.. its easier, and i think i articulated everything in there well..


---------------------------------------------------------------------
I would like to cancel my hosting account.
>
> I have had a hosting account with you for the past 2 years and have been
> paying yearly. My login is <=-=-=--> and domain is blahblahblah.net. I,
> however do not wish to continue hosting with you. Last year at this time I
> got a call from you asking if I wished to pay for another year of hosting,
> and if the money could be withdrawn from the paypal account you had on file.
> I said yes and it was done. This year, I was expecting the same. I knew
> my hosting ended in November and was expecting one again to be contacted by
> the sales department.
>
> This did not happen however. Instead, money was withdrawn from the paypal
> account without my permission. I would like the money refunded to the paypal
> account, and the service cancelled.
>
> If you have any questions or concerns, you can call me at 000 000.0000, or
> e-mail me at <nospam@gmail.com>.
>
> Thank you and have a good day.
>
> Scott

reply..
-------------------------------------------------------
nov 21

Your account was auto billed according to subscription that was created and
domain was renewed. May we ask why you are wanting to cancel your account with
us.

Thanks

-------------------------------------------------------
nov 21

I haven't been to satisfied with your hosting for the past year or so. There have been downtime problems, difficulty adding domains, slow response times from technical support. Also, for the money I was paying, I could have had a hosting package with several times more bandwidth/storage. I know that I could have renegotiated more these things since the norms for what one gets is increasing, but I just decided to try hosting elsewhere and have had a better experience so far.

--------------------------------------------------------
nov 21

Thank you for your reply we wish that you could have told us this before.
Please review TOS located at http://www.edgewebhost.com/legal/tos.php

-------------------------------------------------------
nov 27

What is the status with this?
Am the site is still up, and I have yet to receive a refund.
The TOS has been changed at least a few times since I originally signed up.
I am not going to pay for another whole year though.
We can negotiate something, such as me paying for the domain, if you can transfer it to me.

Thanks

Scott

------------------------------------------------------
nov 27

As originally stated before in TOS and now

6.) Cancellation and Refunds
EdgeWebHost.com reserves the right to cancel the account at any time. Customers
may cancel at any time. EdgeWebHost.com gives you an unconditional 30 day money
back guarantee on all hosted accounts.

Only first-time accounts are eligible for a refund. For example, if you've had
an account with us before, cancelled and signed up again, you will not be
eligible for a refund or if you have opened a second account with us.

Please be sure to cancel your payment subscription as that is your
responsibility

There are no refunds after 30 days of service

12.) Changes to the TOS
EdgeWebHost.com reserves the right to revise its policies at any time without
notice.

------------------------------------------------------------
nov 27

What does this mean?
Are you planning on refunding me?
It does say that customers can cancel at any time.
I am willing to negotiate with you on the refund amount since you did have to pay for the domain name.
I will pay for the domain registration if you can transfer it to me. That should be in the $10 range. But I
want to be refunded for the hosting.
Does this sound fair to you?

Scott

------------------------------------------------------------
nov 29

I still haven't heard a reply.

Thanks

Scott

------------------------------------------------------------
dec 2

We can transfer the domain if you wish but with the refund we are in accordances
with our TOS
 
www.sitegroound.com

siteground is hosting a wiki for me, excellent support with a response time of less than 15 mins and usually about 5-8...

performance is great but the shared servers will slow down with more than 300 - 400 simultaneous users. loads of bandwidth in the shared plan, 250g...
 
I suppose I might as well say something about my host..

www.godaddy.com

Ive been with them for about 4 months now. Comes out to about $7.00/month for 100GB storage/8Tb bandwidth. I still feel there are strings attached, for what im getting, and the price im paying... it doesnt make sense. But regardless, my website has managed to stay online for the entire time, ive never caught it offline.

Pros :
*Lots of bandwidth/space for a suspiciously low price
*24/7 tech support by phone.

Cons:
*FTP is limited to one connection per IP (means uploading small files takes ages)
*No cPanel. They use some weird web-based config, fairly limited.
*Usernames for FTP/mysql databases have to be unique across the entire system, and takes up to a half-hour for changes to update.

Would I reccomend this company for your hosting needs? Yes and no. They have decent tech support, I can get decent download speeds (maxes my connection out at 15mbps), and they do offer a large amount of space. If your running a large site, and need more control over FTP users, subdomains etc... Your out of luck. If you just need to host something simple... go for it.
 
BillLeeLee said:
www.asmallorange.com

I forget how I found out about these guys, but it was probably from this thread. I hosted my 'serious' site at ASO (and my experimental sites on my DH account) and they had great uptime, really responsive server, and great customer service, stuff I wasn't getting with Dreamhost at the time (mail delays, slow to respond site sometimes).

I had them since about February if I remember correctly, but I just recently cancelled, because I'm moving towards VPS for stuff like mod_python, and I'm not a big fan of Virtuozzo-based virtualization (which ASO uses). However, they do have some good VPS plans too, and they're expanding and moving from being a small time host to a larger host.

Their prices are good, they just don't upsell like crazy like other hosts do (no 10 GB storage with 200 GB transfers for $5 a month plans). I had the 'small orange' account, which had 400 MB space, 10 GB transfer, cpanel and all that. They also support Ruby on Rails, Python CGI (with FCGI) if you want those features.

Overall, a good, affordable host (they have a 'tiny' plan with 75 MB space and 3 GB transfers a month for $30/year) with very quick to respond customer service. Hell, when I cancelled (midnight EST today) I got a response back from Tim (the owner) within minutes.
Click to expand...

Small world. I did my senior project for the owner of asmallorange -- he's a nice guy (Tim). I personally use www.site5.com and love them as well.
 
dekard said:
www.sitegroound.com

siteground is hosting a wiki for me, excellent support with a response time of less than 15 mins and usually about 5-8...

performance is great but the shared servers will slow down with more than 300 - 400 simultaneous users. loads of bandwidth in the shared plan, 250g...
Click to expand...

I migrated to liquidweb to get better support and a VPS. SG was good, just wanted the best.
 
I use www.ipowerweb.com (same as www.ipower.com).

They have been great and offer a nice plan that seems to be upgraded every now and then. They also upgrade me to the new plan features for free if I ask them and do not require me to redo a contract or wait till the end of my billing cycle, etc.

Sadly lately they have had downtime everynow and then, but it is never for very long.


There tech support is INSANE. Never more than 24hrs for a response and most of the time it is much much faster. They also have online tech support via live chat which I love.

Control Panel is vDeck which is much nicer to use than CPanel and very powerful.

My site is also very fast for downloads, I have tried it on a 10mb cable connection and it will max out the 10mb cable pipe (sorry, fastest I have had access to for testing).


Sites I currently have with them:
One shared host that hosts dual domains (a personal site and my public site, www.techislands.com)
 
jtobrien said:
Made2Own Hosting
www.made2own.com

Time with Made2Own: I have had one site with Made2Own since March, and my other site I got from them in late October, both occuring this year.

I have two accounts with Made2Own hosting, I get 800 MB of storage and 40 GB of bandwith for less than $5 for each account. And every account you purchase from them has FREE setup.

Made2Own also gives you unlimited subdomains, databases, email accounts, and FTP accounts.

Speed: Speeds have always been fine!

Downtime: One week during earlier this year the server that I had my personal site on, would go down every day around 4 PM which happened for ~ 1 week, but I think it was possibly somebody who was working at The Planet that was doing something either by accident or on purpose because it was the same time each day. The server came back up within a few hours I believe, but I think that issue was out of Made2Own's control since it was occuring at the same time each day for a week. (lol conspiracy)

Support: Made2Own's support is great, you can contact them via email or AIM which is very convenient. Also their owner, who happens to be named Rick James, is very nice and for that matter so is the rest of the Made2Own staff that has helped me in the past.

Verdict: 10/10
Click to expand...

You must be a Gen[M]ayer. I have the same plan. So far I'm pretty happy with it, but I remember a lot of sites on Made2Own had their indexes hacked a while back. I'm still happy with it though, and would recommend Made2Own.
 
Grentz said:
I use www.ipowerweb.com (same as www.ipower.com).

They have been great and offer a nice plan that seems to be upgraded every now and then. They also upgrade me to the new plan features for free if I ask them and do not require me to redo a contract or wait till the end of my billing cycle, etc.

Sadly lately they have had downtime everynow and then, but it is never for very long.


There tech support is INSANE. Never more than 24hrs for a response and most of the time it is much much faster. They also have online tech support via live chat which I love.

Control Panel is vDeck which is much nicer to use than CPanel and very powerful.

My site is also very fast for downloads, I have tried it on a 10mb cable connection and it will max out the 10mb cable pipe (sorry, fastest I have had access to for testing).


Sites I currently have with them:
One shared host that hosts dual domains (a personal site and my public site, www.techislands.com)
Click to expand...

UPDATE: After 2 yrs with ipower the time has come to change hosts. Downtimes are getting really bad and they just seem to not be able to handle the new amount of users they have (good old overselling of shared hosting).

I am planning to move to www.site5.com later this week, I like the looks of their multisite packages :) I am surprised more places do not offer cheap packages like this for multi domain holders.
 
Goran said:
Has anyone used these guys before? The deal looks REALLY good and I want to jump on it asap: http://www.site5.com/hosting/

Their $5 dollar seems seems unreal compared to their other plans. Can anyone confirm any of these?
Disk Space 55 GB
Bandwidth 5 TB
Domain Pointers 55

I would probably be taking the year plan or 2 years because thats the cheapest. Are these contracts hard to get out of? What do I stand to lose? Are there any other hosting sites that are good?

Thanks everyone!
Click to expand...

:)
Grentz said:
UPDATE: After 2 yrs with ipower the time has come to change hosts. Downtimes are getting really bad and they just seem to not be able to handle the new amount of users they have (good old overselling of shared hosting).

I am planning to move to www.site5.com later this week, I like the looks of their multisite packages :) I am surprised more places do not offer cheap packages like this for multi domain holders.
Click to expand...



I have been with them for a month or so now and I am VERY impressed. I loved iPowerweb before but their downtimes got to be too much so I switched to Site5.

The hosting is EXTREMELY fast. The servers are just amazing IMO on the speed of loading pages and such. I noticed a huge increase in speed over iPowerweb which is decent as well.

The support forum is very active there to help with issues, and I also like all their monitoring. My server has gone down twice but only for about 5min each time (which is acceptable over a month span). In the forum I was greeted with a service announcement about the issue on my server (each server has a name and they will tell you what server you are on). You also can see uptime stats and server information (including total loads, disk space (for everyone), etc.).

I love being informed and Site5 keeps you very informed with very good service. I would recommend them 100&#37; right now. If you wanna see what the hosting is like for speed, my two sites are:
www.TechIslands.com
www.MovetoHD.com

BTW, I am on a Multisite plan, but I would assume the regular hosting is just as good :)

and as far as canceling, sounds like they are pretty easy about it with pro-rated refunds. Most hosts would never even consider doing it, but they seem to from their FAQs:
If I'm not satisfied, will you give me a full refund?
Absolutely!

We like happy customers. If for some reason you're not satisfied with our service, let us know. We would love the chance to work with you to resolve any problems you experience, however if you'd rather just part ways, we will give your money back with no hassle.

If you cancel within 60 days of signing up, we will provide you with a full refund, otherwise we will issue a pro-rated refund for unused services.

Please see our guarantees page for detailed terms and conditions on our 60 day money back guarantee
Click to expand...
 
I've a question about two companies mentioned here (and some feedback on my old host):

1) theplanet.com - [H]'s host: why do they not list their different packages on their site? Instead making you contact them through a rather convoluted process to get a quote for hosting a website?

2) site5.com - Look like an excellent company and offer some amazing deals, but have literally only three customers (amount of sites hosted by any web host can be easily found through WhoIs i.e. Web Tools)? That's not a sarcastic question, either.

I've come from Nexcess, and looking at what some of these other hosts offer, I'm friggin' shocked and disgusted that I've been paying the same amount of money monthly for literally like 10x's less space and bandwidth!!

Nexcess:
* 500 MB Storage
* 1 FTP Account
* 25 Subdomains

* 15 GB Bandwidth
* 50 E-mail Boxes
* 25 MySQL DBs
@ $14.95/month!

Site5, as an example:
10GB storage & 200GB bandwidth for friggin' $9.95/month!? Insane!

Nexcess has fast customer service who are generally extremely nice and helpful over the few years I've been with them, but this is ridiculous.

If either of the above mentioned, Site5 or ThePlanet (or any other highly recommended) companies are seriously legit and quality, someone please update me so I know exactly who to use.

As a web designer, I'd greatly appreciate it!

Cheers!
 
v0rtic3s said:
I've a question about two companies mentioned here (and some feedback on my old host):

1) theplanet.com - [H]'s host: why do they not list their different packages on their site? Instead making you contact them through a rather convoluted process to get a quote for hosting a website?
Click to expand...


The planet is a data center and their main focus is not towards shared hosting clients, but rather towards dedicated server, colocation, and larger clients.

A friend used http://ace-host.net/ in the past, and he was generally pleased. I think they have been mentioned in this thread while back too?
 
i've been using 1&1 since they were few, which i think was as far back as 1999


i have no complaints on speed or storage, but i am annoyed that they took ssh away from my account in the past year, and if i want it back i have to upgrade from the 4.99 package to the 9.99 package
 
dekard said:
I migrated to liquidweb to get better support and a VPS. SG was good, just wanted the best.
Click to expand...
I'm on a dedicated box, the support is stellar and they have moved me everywhere I've needed to go. Highly recommended.
 
This is about Rackspace (UK, if it makes a difference)

One of our clients hosts their site there. The client has five servers (webserver, db server, dedicated firewall, dedicated SAN, dedicated backup box) and an enterprise subscription (through Rackspace) with Red Hat Enterprise Linux. Basically: Rackspace rakes in at least £2000 a month from the client.

They are not cheap.

I don't think they're (including Red Hat) are worth the money. The "Fanatical support" isn't. The client has a managed support plan and so far they've refused to install a version of Ruby that actually works, they forgot to do a scheduled RAM upgrade, and they refuse to install software packages that aren't in Red Hat's package managing tool for RHEL4, up2date.

When the load on the webserver was going crazy their monitoring software sent an automatically generated support ticket (via email). On a Saturday evening I got the ticket to my BlackBerry and thought "Ruh Roh!" and VPN'd to work and then SSH'd to the webserver (We have root). I logged into the server on my off time and not on call and I still got into the server a full two minutes before Rackspace! Fanatical!?!?! A woman on a weekend watching telly got there first.

Most times I'm able to sort problems on the machines long before they are

Some bonuses: They have seriously FAT pipes. The servers are very beefy.
Downsides: It costs a fortune! Having an extra 2GB in the client's machine costs them £50 a month extra! You'll end up having to compile your own software if they refuse to install it from RPM.

(In 2 months I'll post a review for Dreamhost, who host my blog - see sig.)
 
I've been using GoDaddy for about a year now and have been happy with them until recently. I pay $125/month for a dedicated server (Celery 2.0Ghz, 512RAM, 80GB drive, Plesk, etc.)

I had Plesk 7.5 and they wouldn't update to 8.2

I have Fedora Core 2 and I can't update to FC6 w/o formatting my entire server. How do I backup the data and clients and email accounts? No help from GD...

I think I'll move elsewhere... theplanet or rackspace sound good (price is not as important as the lack of headaches)
 
I'll be getting off godaddy hosting ASAP. It turns out quite a few of my incoming e-mails are being blocked by their server, and they refuse to turn this "feature" off. They force filtering "to protect our users". Screw that, I'll find a host that will give me service I want.
 
I've now had my personal site/blog on www.asmallorange.com for over a year. I'm on the Tiny shared plan:
75mb space
3gb bandwidth per month
$25/year

The plan is great for the price point - it's more space and bandwidth than I need, so I have slack in case there's a busy month, $25 for a year is like nothing to part with.... and they don't oversell by offering "unlimited" anything.

Occasionally you can tell that it's shared hosting; one or two times a month, someone's php or database activity slows the server down enough that my freebie account at siteuptime.com reports a miss. But it's always back up on the next check. Could be better.. but any better than this would be "perfect." To be fair, it's hard to achieve totally issue-free shared hosting.

I have filed support tickets a few times, and always got a response and resolution on the same day, usually within a few hours. And that's even though I am on the skimpiest plan they offer, so the support really is good. There is also a support forum where you can ask more casual or open questions to get help and feedback from fellow customers. Tim, the owner, is a regular presence on these forums and answers some questions / thanks users himself.

When it came time to renew my hosting and domain for another year, they sent invoices by email, with links to use their billing system - there were no automatic charges of the kind that can be unwelcome if you choose not to renew.

As long as they keep delivering this well, this site should stay with them indefinitely.
 
I had/have my clan site, and current site setup at http://www.usnethost.com/ ... They used to be Integrahost, and can still be found by searching integrahost on google.

Good prices, and their uptime is pretty much what they advertise (at least now that the transfer of integra to usnethost is final). I am changing hosts because I feel that their speeds are pretty slow, and they since they changed from int to usnet, they changed my plan without informing me. They also banned my IP from my own website, and did not inform me, (never informed me of any ip bans) until I called and threatened to cancel.

The support "gave me 6 months" which they charged me for. Funny stuff. I've asked them to stop charging and just let the time run at least 3 times over the past year or so now, I pay in quarterly payments. Each time I request this, they tell me that their transfer is the reason for all the problems and it would all be set back to normal soon (also then promised a 3 month period on the house, of which I was charged for).

Overall, I'm planning on moving, I can't say I don't recommend them, but I can't say I do. They do what they're suppose to, I just feel their support is full of BS.

(Btw, I'm looking for a host for about the same price $7 or so /m that allows hosting of things like teamspeak, or vent, along with web hosting. Like I said, << clan host. If you have a suggestion please send me a message with host info. Thanks) Hostmonster is looking nice ;)
 
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