Hitachi's RMA Process?

Z

ZzBloopzZ

[H]ard|Gawd
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Sep 18, 2004
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Just curious on how good Hitachi's support/RMA process is? I've dealt with Seagate/WD, which are decent. I like WD's support better than Seagates. I just bought bunch of Hitachi's and would like to know.

Thanks!
 
Ive had to RMA to Hitachi and they dont offer advanced replacement on their website, but if you call explain the situation and that you need it for RAID or something like that, they will do advanced RMA....just have to ask for it.
 
I think WD/ Seagate have the easiest, but Hitachi's worked for me (I have spare drives so waiting a few days is not very inconvenient for me).
 
The only Hitachi I ever had to RMA was one that I dropped. Went to the website, filled out the form, sent in my drive, got my replacement. Exciting stuff.

I don't care about advance replacement and whether or not they offer it, because I keep spares on hand anyway. Running something like a raid array with no spares is kind of silly, if a drive fails then why even wait until the next day for an advance replacement, that's playing it too close to the wire for my taste.
 
Good to know! Thanks for all the responses.

I heard that the drives get shipped directly from Asia to North America for RMA. Is that true? I don't like the sound of that as it's higher risk of the drive getting banged up during shipping.
 
odditory said:
The only Hitachi I ever had to RMA was one that I dropped. Went to the website, filled out the form, sent in my drive, got my replacement. Exciting stuff.

I don't care about advance replacement and whether or not they offer it, because I keep spares on hand anyway. Running something like a raid array with no spares is kind of silly, if a drive fails then why even wait until the next day for an advance replacement, that's playing it too close to the wire for my taste.
Click to expand...

Next day advanced replacement is not guaranteed though. I had a WD green drive that took well over two weeks to arrive for advanced RMA because WD was out of stock. That is a good reason to keep spares.
 
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