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And yet many other people praise the Tomahawk as a great product. Can both of these statements be true at the same time?
Except for a very, very early BIOS the board shipped with, he's never had a problem with the system. That said, the Tomahawk hasn't been any "better" than the Gigabyte board I have and at least when I need to go into the BIOS to do something on my Gigabyte I can find what I need really fast. Can't say the same thing about the Tomahawk BIOS. The Tomahawk is probably a very good board and has done what he's needed it to do but the BIOS UI implementation is pure trash.
Gamers Nexus should just do another RMA test to see if they're actually enhancing anything.
Agreed, hold their feet to the fire to test whether it is just lip service.
You mean they can't quickly email their employee's to not deny repairs in a single day? Might as well send them a letter in the mail in that case.
Test them again in a year.
It is not their employees. Asus uses a lot of 3rd party repair centers for RMA.
i.e. Changing the language in the automated e-mail system, everything else will stay the same.
Even if you assume that they are going to do something good for the consumer with that statement, you can't test it properly till a year or more afterwards. I would even bet people do get their warranty approved much easier over the next year simply for ASUS to "show" an improvement then it will just devolve back at some point when less eyes are on them.
I’ve had MSI stuff fail, but the RMA process has been as it should be. This was even during COVID where I’d expect it to be garbage but it wasn’t. Sent the item in and 7 business days later it was repaired and sent back. Both on a GPU and motherboard.
Basically breaking down Asus's lawyer speak response as consumer blaming and outright lies and taking no responsibility for the poor and misleading service.
True. Covering consumer rights and how to protect yourself in a lot of words.
I'm pretty sure replacing the pads won't do anything. You need to reflow the core. Find instructions here.
Where do you get that impression from?
yeah there's actually nothing wrong with it, it's just running hotter than it use to. so just gonna repaste gpu but I'm sure the old pads on vrm and memory are compressed so just want to replace it with brand new high performance pad.
well i don't have any precision calipers around, so at the moment, no. but the whole thing is, is that should be something that their tech support should be able to pull up in the computer in 2 seconds. i mean, there's no way they keep their documentation in a printed library somewhere. i even found a teardown of the card on guru3d and it looks like they only used one strip. that should be something they can pull right up. do they only engrave the info in stone tablets or what? see what i'm saying? i'm 2 weeks in at this point and talked to 3 or 4 people. or maybe just a.i. at this point, who knows.