Hard drives not detected fix

ochadd

ochadd

[H]ard|Gawd
Joined
May 9, 2008
Messages
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I spent hours last night troubleshooting a problem, figured I’d give you guys a heads up if you ever run across it.

I installed two brand new Western Digital Ultrastar 10TB drives into a brand new Asus X570 MB with an EVGA Supernova 850 G5 power supply. Not detected in anyway. Not in the bios and not in Windows. I altered every SATA setting I could think of but no go. Different Sata cables, different sata power cables. Installed the drives individually into USB caddies on a different computer, worked fine. Installed via SATA into another computer, worked fine. Installed in USB caddy on the new machine, worked fine. Installed a known good 1 TB HDD into the X570 MB SATA and it worked fine.


Turns out that some combinations of power supply and hard drives do not work together. I happened to find one of those combinations with these two. Physically cutting the 3.3 volt SATA power cable got it working. Thanks to the articles below. I burned several hours last night trying to figure it out before finding the fix.

https://www.tomshardware.com/news/hdd-sata-power-disable-feature,36146.html

https://www.nickearl.net/2019/05/14/how-to-fix-3-3v-power-issues-with-hard-drives/


HDD model number: HUH721010ALE604
Power supply model: 220-G5-0850-X1

https://www.amazon.com/gp/product/B077NDRQLW/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

https://www.amazon.com/gp/product/B07WDLTGC1/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
 
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That's an odd one for sure. I have only ever run into this on shucked drives.
 
OP, can I ask where you bought the drives from and if you were able to register them with WD? I'm wondering if they are shucked OEM drives being re-sold by 3rd party sellers, my company has run into this a lot when ordering from Amazon.
 
It is pretty standard on new enterprise SAS drives (And an option on more and more enterprise SATA), to allow a hard power cycle in an enclosure that supports it. You can read up about it here.
 
data center drives in your home system. i bet thats why they have the 3.3v....
oh and the 3.3 is mentions right in the q&a section.
 
Kardonxt said:
OP, can I ask where you bought the drives from and if you were able to register them with WD? I'm wondering if they are shucked OEM drives being re-sold by 3rd party sellers, my company has run into this a lot when ordering from Amazon.
Click to expand...
I purchased them through Amazon Sold by: Platinum Micro, Inc.. I haven't tried to register the drives. I built this machine as a 4k live streaming, video editing, storage box for a church.
 
Seems like WD should do more to differentiate these drives. I wouldn't say it's a PSU compatibility issue so much as these drives only work correctly in specific enclosures or backplanes. I'm pretty sure all PSU's would be sending power to that pin.
 
Kardonxt said:
Seems like WD should do more to differentiate these drives. I wouldn't say it's a PSU compatibility issue so much as these drives only work correctly in specific enclosures or backplanes. I'm pretty sure all PSU's would be sending power to that pin.
Click to expand...
they do, he ignored it. they are labeled and there is a warning in the q&a section.

1590103271761.png
 
Yeah, the problem is there are lots of DC drives on the without power disable list too. Hell the model number HUH721010ALE604 is listed on both lists. WD is king of let's color code these so consumers don't have to think, this is a bit sloppy in comparison IMHO. Obviously now that I know, there is enough info here for it to not be a problem, but it's not something I would normally check for before buying.

We use these drives a lot in our server builds. Now I'm wondering if I lucked out and always chose drives without power disable by luck or if somehow our relatively old supermicro server chassis actually support this.
 
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