Hard Drive Keeps Disppearing

Discussion in 'SSDs & Data Storage' started by pencea, Mar 18, 2018.

  1. pencea

    pencea [H]Lite

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    One of my internal SATA hard drives ( 1TB Samsung 7200rpm ) keeps disappearing every time when I copy/transfer files to it. It also sometimes randomly disppears by itself too. In fact it actually just happened again as I was typing this....

    Opening up disk management doesn't show the drive either.

    The only way I can get the hard drive to show again is to reboot my PC. I've checked the health status of the drive with CrystalDiskInfo and it reports the drive is fine.

    Does anyone know what could be the issue?
    I'm using Windows 10 by the way my specs are in the sig.


    When it happens I get this message.
     

    Attached Files:

  2. pendragon1

    pendragon1 [H]ardForum Junkie

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    start with a new sata cable and/or port then another power header.
     
  3. pencea

    pencea [H]Lite

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    Thank you so much for this!

    I’m an idiot. I’ve should’ve tried another cable before posting. Turns out it was indeed a bad cable. I’ve tested the drive with another cable and transferred/copy some large files. The drive doesn’t disappear anymore
     
  4. sirmonkey1985

    sirmonkey1985 [H]ard|DCer of the Month - July 2010

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    i went through the same headache as you recently, every few restarts one of my WD red 8TB drives would randomly disappear but showed up fine in the bios.. spent a week troubleshooting it so i finally gave in and replaced the sata cable even though i kept telling myself there was no way a brand new sata cable could be the issue and wallah, the drive quit disappearing.. pissed me off so much, lol.
     
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  5. pencea

    pencea [H]Lite

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    I know where you’re coming from. I had a hunch it could be the cable, but silly me keep trying to convince myself “nah it can’t be. Cables have never failed me before, so why now” I thought.

    Instead I started to think the problem could either be the drive dying itself despite what CrystalDisk reports or something else but “besides the cable” was up xD

    I’ve learned my lesson and will never overlook this simple solution again. :playful:
     
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  6. Seagate_Surfer

    Seagate_Surfer Official Seagate Rep

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    May 18, 2017
    Glad to see this was resolved by the great community support. If anyone else stumbles on here with similar issues, a good first couple of steps for troubleshooting a hard drive are:

    1. Try a different cable
    2. Try a different port
    3. Try a different computer/device

    Here is a resource on troubleshooting drives, we hope it can prove helpful to the community.
     
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