Gigabyte Repair Service?

Dkillett

n00b
Joined
Mar 1, 2012
Messages
2
Short version of my dilemma, Bought Gigabyte Z390 Aorus PRO WIFI MB for a build for my dad. Fist board was DOA, RMA through Newegg, No Problem. New board comes in, dead as well. RMA through Newegg again, this time I get an email refusing my RMA dues to bent cpu pins (they were not bent when i sent it back) and they calim there was thermal paste on the MB (I don't remember seeing any). So I contact Newegg only to be told that they would not make any exceptions and I would have to see if the manufacturer could help me.
Trying to figure out where to go from here. Is it even worth it to try and have the MB repaired, or am I just out $250?

The issue with both boards was: Everything hooked up, turn power on, RGB lights on MB would flash 2-3 times and that was it, no post or anything. Tried swapping the ram around, tried a different power supply, different hard drive, still had the same outcome.

System Components

Core i7 -9700K
Noctua NH-L9i chromax.black 33.84 CFM CPU Cooler
GB Z390 Aorus Pro Wifi
G.Skill Ripjaws V Series 32 GB (2 x 16 GB) DDR4-3200
Samsung 970 Evo Plus 1 TB M.2-2280 NVME Solid State Drive
EVGA SuperNOVA GT 650 W 80+ Gold Certified Fully Modular ATX Power Supply
Antec Dark Phantom DP502 Flux ATX Mid Tower Case
Windows 10 Pro
No GPU, Using Onboard Video

Before you bash on me, his specs not mine. I argued with him for hours over this.

Thanks in Advance for any advice or help.
 

Nasgul

Limp Gawd
Joined
Jun 11, 2005
Messages
131
Sorry to say it but you're out $250. I had my catastrophe of a bad experience with GIGASUCKS motherboards and I tell people to steer away from that brand. I had the same as your model there but thankfully I returned it, but immediately got an ASUS, I paid $110 more but at least I have no issues now.

Try ASRock or MSI, or better yet, an ASUS (PRIME model) which is the only brand I buy for my personal rigs. I have an ASRock, which seems to be a good board, but it's like Z170 that I bought used with a 4690K and 8GB RAM for $100 two years ago.

Also, there were many issues with the BIOS, in my case, I'd use the overclock feature from the included software and it would never retain the setting values, so I gave up after the 4th day of trying many BIOS and settings and nothing worked.
 

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GiGaBiTe

[H]ard|Gawd
Joined
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Messages
1,797
RMA through Newegg again, this time I get an email refusing my RMA dues to bent cpu pins (they were not bent when i sent it back) and they calim there was thermal paste on the MB (I don't remember seeing any). So I contact Newegg only to be told that they would not make any exceptions and I would have to see if the manufacturer could help me.

This is unfortunately a common problem with Newegg, and has been documented by many people on this forum over the years. The people handling the RMA are known to purposefully damage the board and claim it was the user to void any warranty position they have and wash their hands of the matter. There have been a few high profile cases over this that have eventually reached some sort of resolution as Newegg went into damage control mode from all of the negative press on their social media pages. I've also received damaged/DOA goods from Newegg RMAs several times in the past, and it's an irritating situation.

All I can recommend for future RMAs is to take extensive video/pictures of the product from all sides with as high of a resolution as possible before boxing it up and sending it back, then you can call them on their bullshit. There's really no point in me saying "well just try another retailer", because it happens with all of them.

When you get the motherboard back, check to see if the socket is actually damaged. If it is, you may try to have the socket replaced. You can try to RMA it with Gigabyte and let them know the socket is damaged and that it may cost extra to have that fixed. They may or may not work with you, I've seen mixed results over the years. If the socket isn't damaged, they should accept the RMA, assuming the board doesn't have any other damage.

Sorry to say it but you're out $250. I had my catastrophe of a bad experience with GIGASUCKS motherboards and I tell people to steer away from that brand. I had the same as your model there but thankfully I returned it, but immediately got an ASUS, I paid $110 more but at least I have no issues now.

I've had far more issues with Asus/ASRock/Pegatron motherboards than anyone else. I only ever had one Gigabyte board that had a failure, and it was so bizarre that they couldn't be blamed for it. It took two RMAs and over a month to figure out it was the backup BIOS that was causing the failure. The motherboard would randomly shut off and go into an endless power down and power up cycle, which happened one time in the middle of the night and killed my hard drive. After a month of the RMAs and troubleshooting, as a last ditch effort, I reflashed the BIOS and rebooted to an odd screen that claimed a checksum error on the backup BIOS, and that it was several versions older than the primary BIOS. It also proceeded to reflash that BIOS, rebooted again and it works fine to this day. I think that the EEPROM had a bit flipped by a cosmic ray, or had stuck bits. Years later, I had another Gigabyte board with the exact same fault. Since I remembered that frustration, I bought a SPI programmer and dumped the BIOS to compare it with a known good copy. Sure enough it had a few flipped bits in the wrong places. I had to reprogram the EEPROM three times to overcome stuck bits. Gigabyte can't be blamed because they didn't make the 25 series SPI EEPROM, it's a jellybean part.

ASUS/ASRock/Pegatron on the other hand, capacitor plague, capacitor plague for over a decade. Back in the 939 era, my buddy had a high end ASUS board, I think an A8N32-SLI Deluxe that had a glaring design fault of too many option ROMs on the board from too many features being crammed on. This made the board unstable, and the only fix was to disable some of the features on the board. I recently started buying their stuff again and wasn't impressed. Have a couple of B450 Prime boards from them and they had irritating UEFI issues that I had to wait months for firmware patches to fix problems with RAM speeds, boot order issues and CPU support.
 

Nasgul

Limp Gawd
Joined
Jun 11, 2005
Messages
131
I've had far more issues with Asus/ASRock/Pegatron motherboards than anyone else.
I've been using ASUS since P4T 850 chipset, and since then I've never had any issues with all the ASUS boards (about 10 total, 5 personal builds, and 5 for FF) and yet not a single issue, but ALL Intel.
But GIGASUCKS clearly didn't want to lose any market share to MSI because they were becoming more mainstream and thus started to release "crap" and obviously, I am not the only one who has had a bad experience recently with GIGASUCKS boards. And I will never buy one ever again.

nFarce chipsets were never good, for stable platforms like Intel either. VIA can attest to that. So as for the other platform with a plethora of issues (with their own chipset)? Well........I only chose ASUS for my Intel systems, so no issues now for over two decades.

Heck, even the used parts I bought work great and the ASRock board does exactly what I tell the BIOS to do, with a 4690K.

CPU support? That's not an issue, that's a "decision" if the manufacturer wants to add it or not. As for the rest? Intel chipsets + ASUS = ZERO issues.
 
Joined
Jan 16, 2013
Messages
2,381
I've been using ASUS since P4T 850 chipset, and since then I've never had any issues with all the ASUS boards (about 10 total, 5 personal builds, and 5 for FF) and yet not a single issue, but ALL Intel.
But GIGASUCKS clearly didn't want to lose any market share to MSI because they were becoming more mainstream and thus started to release "crap" and obviously, I am not the only one who has had a bad experience recently with GIGASUCKS boards. And I will never buy one ever again.

nFarce chipsets were never good, for stable platforms like Intel either. VIA can attest to that. So as for the other platform with a plethora of issues (with their own chipset)? Well........I only chose ASUS for my Intel systems, so no issues now for over two decades.

Heck, even the used parts I bought work great and the ASRock board does exactly what I tell the BIOS to do, with a 4690K.

CPU support? That's not an issue, that's a "decision" if the manufacturer wants to add it or not. As for the rest? Intel chipsets + ASUS = ZERO issues.
Just because you haven't issues doesn't mean they don't have a lot. It's fine to be a loyal customer simply because you have personally not had problems, but if we had data I bet Asus would be average for RMA/DOA boards.
 

kirbyrj

Fully [H]
Joined
Feb 1, 2005
Messages
28,671
Unfortunately, I don't know that there's much you can do.

I'd do a better job of troubleshooting before sending it out to NE RMA though. At least I'd make 100% sure that the board is the issue and not anything else before sending it off to those butchers.

Also document everything. They very well could have sent you back your own board.

I will say that I've used Asus, Gigabyte, and ASRock in the past few months and all of them have been fine. I've had worse results with budget boards that were pushed too hard vs. a good board from a suspect manufacturer (ASRock, Biostar, etc.).
 
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kirbyrj

Fully [H]
Joined
Feb 1, 2005
Messages
28,671
Just because you haven't issues doesn't mean they don't have a lot. It's fine to be a loyal customer simply because you have personally not had problems, but if we had data I bet Asus would be average for RMA/DOA boards.

I just put him on my ignore list a long time ago. I'm guessing he likes Asus more than any other board and only buys things that are 100% stable...blah blah blah. Before I blocked him, he used to rant about how he wouldn't buy AMD because they are unstable.
 

freeagentt

Limp Gawd
Joined
Dec 5, 2018
Messages
231
The people handling the RMA are known to purposefully damage the board and claim it was the user to void any warranty position they have and wash their hands of the matter.
I saw someone at TPU go through this exact thing a few months ago. Was an Intel board and they used a thumb to push the pins.. probably the same people who are assembling those Newegg pcs. Scum ball move for sure..
 

Dkillett

n00b
Joined
Mar 1, 2012
Messages
2
So with all this being said, is there a better option than the Gigabyte board, or is it pretty much a crapshoot with any of them? Seeing that dealing with gigabyte may take some time, I am going to purchase another motherboard rather than holding up this build any longer. Suggestions are welcomed.
 

OFaceSIG

2[H]4U
Joined
Aug 31, 2009
Messages
2,802
This is the precise reason I stopped buying from Newegg for many years. They have the worst customer service ever. They treat the customer like they have zero choice. They must send their CSRs to the same training as the cable companies.

I started buying from Amazon almost exclusively up until the pandemic, and then their computer parts became a third party seller's wasteland.

Believe it or not, Walmart has excellent returns policy, they don't even look at the gear. Buy it online, and they take most back in the store. Just make sure the page lists returnable in store before you pay and you're good.

Now I only buy from Newegg when their price is hands down better, and I can't get it at Walmart. Then I pray all goes well.
 

GiGaBiTe

[H]ard|Gawd
Joined
Apr 26, 2013
Messages
1,797
So with all this being said, is there a better option than the Gigabyte board, or is it pretty much a crapshoot with any of them? Seeing that dealing with gigabyte may take some time, I am going to purchase another motherboard rather than holding up this build any longer. Suggestions are welcomed.

Not many choices these days, not like 15-20 years ago when there were 15-20 motherboard companies.

I go between Gigabyte and MSI, but Asus or ASRock will probably work well enough.
 

Nasgul

Limp Gawd
Joined
Jun 11, 2005
Messages
131
It's fine to be a loyal customer simply because you have personally not had problems.
"Simply".........yeah, just "simply". What other explanation or circumstances can there be ah? Yeah! Simply!!



Not many choices these days, not like 15-20 years ago when there were 15-20 motherboard companies.
15-20 years ago there were 15-20 MoBo companies........can you name those 15-20? I'm just curious.

You joined in 2013. 15 years ago was 2006, 20 was 2001. 15-20 companies back then....hhmm....

By the way, don't go by the wikipedia list. I remember from 1999 and ZipZoomFly.com.




AND Dkillet just get an ASUS board, you'll never have an issue, it's just "simply" the best board and brand. Simply, personally, 20 years later, the best. 👍
 

auntjemima

[H]F Junkie
Joined
Mar 1, 2014
Messages
8,212
"Simply".........yeah, just "simply". What other explanation or circumstances can there be ah? Yeah! Simply!!




15-20 years ago there were 15-20 MoBo companies........can you name those 15-20? I'm just curious.

You joined in 2013. 15 years ago was 2006, 20 was 2001. 15-20 companies back then....hhmm....

By the way, don't go by the wikipedia list. I remember from 1999 and ZipZoomFly.com.




AND Dkillet just get an ASUS board, you'll never have an issue, it's just "simply" the best board and brand. Simply, personally, 20 years later, the best. 👍
Asus are great boards until you need support or want to get a replacement via RMA. Simply.
 
Joined
Jan 16, 2013
Messages
2,381
"Simply".........yeah, just "simply". What other explanation or circumstances can there be ah? Yeah! Simply!!




15-20 years ago there were 15-20 MoBo companies........can you name those 15-20? I'm just curious.

You joined in 2013. 15 years ago was 2006, 20 was 2001. 15-20 companies back then....hhmm....

By the way, don't go by the wikipedia list. I remember from 1999 and ZipZoomFly.com.




AND Dkillet just get an ASUS board, you'll never have an issue, it's just "simply" the best board and brand. Simply, personally, 20 years later, the best. 👍
Kirby was right, you're not worth discussing anything with. I ordered stuff from zipzoomfly too btw, my join date has nothing to do with when I started building PCs.
 

GiGaBiTe

[H]ard|Gawd
Joined
Apr 26, 2013
Messages
1,797
"Simply".........yeah, just "simply". What other explanation or circumstances can there be ah? Yeah! Simply!!




15-20 years ago there were 15-20 MoBo companies........can you name those 15-20? I'm just curious.

You joined in 2013. 15 years ago was 2006, 20 was 2001. 15-20 companies back then....hhmm....

By the way, don't go by the wikipedia list. I remember from 1999 and ZipZoomFly.com.




AND Dkillet just get an ASUS board, you'll never have an issue, it's just "simply" the best board and brand. Simply, personally, 20 years later, the best. 👍

You joined in 2005, 2001 was four years prior, and 1999 was 6 years prior. mhmm.. you don't know what you're talking about.

Just had to throw your idiocy back at you before you got put on my ignore list.
 
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