Future XFX owner..

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Fel

Limp Gawd
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Jan 14, 2006
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About 3 months ago i bought a faulty 6800GT off ebay and forgot about it.. well, last night i sent in a ticket, and this morning i recieved this..


[KEVIN - 12/04/2007] Sean, you don`t want Evga. Their tech support sucks and they don`t have a double lifetime warranty like we do. For an RMA, we`ll need you to register the card on our site by both ordering code (PV-Txx-xxx) and serial number. We also need you to update your profile with a current shipping address where someone can sign for the card, along with your phone number and email address. Thanks.

later i sent it in another ticket verifying that it didnt have a double lifetime warranty on it.. and received this message

[WILLIAM - 12/04/2007] Hello Sean, The products need to be registered within the first 30 days of purchase however, we are willing to make accomodations at times and you should be just fine registering the video card now. When its registered please verify a shipping address and telephone number with us so we can setup the RMA. Thanks, William.

If there are any XFX reps on here i want to say thank you.(no more fx5500pci for me :))
 
"Sean, you don`t want Evga. Their tech support sucks"

thats not very professional, seems like a little kid who responded to you.
 
I made a little hint this might be the deciding factor on weather i buy an XFX or eVGA in the future..

;)
 
Fel said:
I made a little hint this might be the deciding factor on weather i buy an XFX or eVGA in the future..

;)
Click to expand...

After upgrading from an fx to a used 6800? Big spender, they're probably dying for your business. ;)
 
Yeah XFX support ROCKS! Not. I bought an 8600 GT from them that said "HDCP Capable" on the box. It wasn't HDCP capable and their tech support said, "it's not HDCP capable, just return it to whever it is you bought it." Great marketing AND support!
 
Yes, there is an XFX Guy floating around, he should reply soon but I'm suprised they would say something like that at another company. Oh yeah, their CS Rocks! Now you know EVGA wouldn't have given you a damn thing because you bought off Ebay. Eitherway something good is happening.
 
I have several xfx cards and I had one die a few months back. Although the process to RMA was not that painful, the support I got from the techs was pretty unprofessional.

I was pretty clear in my description and what all troubleshooting steps I went through and yet I still had to go back in forth with the multiple techs in email to finally an RMA.

Its pretty frustrating to say you did something (IE update your drivers or reseat your card) and then get asked to do those things again not once but even though it was documented several times in the ticket those actions had been performed more than once.

After I got away from the techs the system went pretty smooth

I cant speak for EVGA
 
I am appalled that someone on our team would reply in such an unprofessional manner. This ticket has been forwarded to the management and the representative will definitely be sat down and talked to. To the original poster, please expect a call shortly to both apologize for the unprofessional response and to make sure your issue has been resolved.

P.S. This type of unprofessional behavior will absolutely not be tolerated by XFX, so if anyone else feels they have received an inappropriate response from one of our staff members, please don’t hesitate to PM me.
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Take care, XFX Support
 
Someone at XFX should lose their job over that. Enough said.
 
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