We have a call recorder solution out there that is very appliance-ish. No console. Comes from the factory with a default ip addres that can be changed through its webgui.
Got a call from the customer today that the web interface no longer comes up. One of the possible things i that they changed the IP address of the recorder.
Of course when you ask customers "what did you change?" you always get "nothing" as answer.
I have a service call on site with them in Balitmore tomorrow scheduled and this is the only scenario I'm not prepared for. Theres no way to reset to default settings other than from the webgui... lol. So if they did change the IP address of this thing how can i find out what it is?
Got a call from the customer today that the web interface no longer comes up. One of the possible things i that they changed the IP address of the recorder.
Of course when you ask customers "what did you change?" you always get "nothing" as answer.
I have a service call on site with them in Balitmore tomorrow scheduled and this is the only scenario I'm not prepared for. Theres no way to reset to default settings other than from the webgui... lol. So if they did change the IP address of this thing how can i find out what it is?