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I have two dead eVGA 790i Ultra SLI motherboards. A buddy that owns a computer store had these, and has had these for about 6 months. They were from a customer build that didn't go so well.
I told him I would RMA them for him. buy the boxes, pay for shipping the whole sha-bang.
So I grab the motherboards, and head home. I call up eVGA thinking I could do a 2 for 1 RMA, place them in the same box. While on hold that automated vioce comes on, and ask if I've registered my product on evga.com/myevga. After about 5minutes. I haven't so I hang up, and do so. I read about the EAR program, and 90-day step up and blah blah. I register the products, and they actually show an RMA pending.. odd.
Anyways I call back [hold time 17minutes] first guy is real nice, helps me out. Turns out my buddy has already started the RMA process and it's in "pending" status. So I have contact him about finishing it. End call.
Ok, that sucks. After about 5minutes I get the idea, maybe they can just switch ownership to me. I call back. [Avg. wait time 10minutes] at about 8:30 on the phone it goes silent, and there's no hold music until 11:00 in. I end up hanging up and calling back.
Voice says [Avg. wait time 18 mins] BLEH! Guy answers form the customer support, RMA question queue. I tell him what has happened, and ask if he can just forward the already accepted, and in pending status RMA labels to me. I'll slap them on the box, and be done with it. He says there is no way he can do that, I have to get my buddy to forward me the email. I reply "so there's nothing you can do for me" he replies "no". End call.
Well i notice this niffty little cancel button on the eVGA website next to the two motherboards. I hit it, and just start my own RMA process. Now I get an email saying it can't be accepted until a copy of the original receipt is uploaded.
WTF?!? they're LIFETIME warrantied motherboards, why do I possibly need to submit a copy of the original purchase?
Anyways. I have to go back to my buddy tomorrow, get him to produce me a receipt from his business, and then upload it. Just so I can return it for him.
Here's my online AT&T summary of being on hold. Equals out to about 50 mins, which isn't bad... If something would of been accomplished.
The 888 # is EVGA support line, and NATE is the guy that owns the computer shop. He's already closed for the day. Don't have his cell.
Anyways, I'm going to have to drive back up to the computer store get a reciept from my buddy, and then see where it goes from there.
I've actually never owned an eVGA product, that I had to return, BUT damn. This makes me rethink evga entirely.
All the other big companies is basically cut and dry. Serial number, address, here's a label, wanna cross ship for X amount of money? here's a label.. done.
Not evga
boards in question:
anyways.. i'll keep ya updated with what happens tomorrow.
update
I gave eVGA a call just to make sure that I didn't mess up the chances of the original owner RMAing now. After reading the first 6, or 7 replies on here.
Since the previous RMA was in approved status the Rep said that the receipt would still be uploaded and they would have the information needed. [stupid me canceled] So, i'll go to the store tomorrow hop on his PC and re-do the RMA process from HIS login. Should be good to go.
I asked the rep why was it they required the proof of purchase at gun-point, and he said it to check if it was still under warranty. I referenced the part of the site that had this
the motherboards are -A1 serial numbers so I have lifetime warranty. He then changed the story to "it'a to prove you're the original purchaser, because the "limited" lifetime warranty only applies to the original purchaser and in no circumstances does it transfer.
So, I gather from this that it's basically like DRM on video games... It's just there to prevent RE-SELL, because the manufactuer makes 0% on re-sells. Same wiht DRM install limits on PC games.. It's there to prevent re-sell..
So, I gather... don't buy used from eVGA.
I told him I would RMA them for him. buy the boxes, pay for shipping the whole sha-bang.
So I grab the motherboards, and head home. I call up eVGA thinking I could do a 2 for 1 RMA, place them in the same box. While on hold that automated vioce comes on, and ask if I've registered my product on evga.com/myevga. After about 5minutes. I haven't so I hang up, and do so. I read about the EAR program, and 90-day step up and blah blah. I register the products, and they actually show an RMA pending.. odd.
Anyways I call back [hold time 17minutes] first guy is real nice, helps me out. Turns out my buddy has already started the RMA process and it's in "pending" status. So I have contact him about finishing it. End call.
Ok, that sucks. After about 5minutes I get the idea, maybe they can just switch ownership to me. I call back. [Avg. wait time 10minutes] at about 8:30 on the phone it goes silent, and there's no hold music until 11:00 in. I end up hanging up and calling back.
Voice says [Avg. wait time 18 mins] BLEH! Guy answers form the customer support, RMA question queue. I tell him what has happened, and ask if he can just forward the already accepted, and in pending status RMA labels to me. I'll slap them on the box, and be done with it. He says there is no way he can do that, I have to get my buddy to forward me the email. I reply "so there's nothing you can do for me" he replies "no". End call.
Well i notice this niffty little cancel button on the eVGA website next to the two motherboards. I hit it, and just start my own RMA process. Now I get an email saying it can't be accepted until a copy of the original receipt is uploaded.
WTF?!? they're LIFETIME warrantied motherboards, why do I possibly need to submit a copy of the original purchase?
Anyways. I have to go back to my buddy tomorrow, get him to produce me a receipt from his business, and then upload it. Just so I can return it for him.
Here's my online AT&T summary of being on hold. Equals out to about 50 mins, which isn't bad... If something would of been accomplished.
The 888 # is EVGA support line, and NATE is the guy that owns the computer shop. He's already closed for the day. Don't have his cell.
Anyways, I'm going to have to drive back up to the computer store get a reciept from my buddy, and then see where it goes from there.
I've actually never owned an eVGA product, that I had to return, BUT damn. This makes me rethink evga entirely.
All the other big companies is basically cut and dry. Serial number, address, here's a label, wanna cross ship for X amount of money? here's a label.. done.
Not evga
boards in question:
anyways.. i'll keep ya updated with what happens tomorrow.
update
I gave eVGA a call just to make sure that I didn't mess up the chances of the original owner RMAing now. After reading the first 6, or 7 replies on here.
Since the previous RMA was in approved status the Rep said that the receipt would still be uploaded and they would have the information needed. [stupid me canceled] So, i'll go to the store tomorrow hop on his PC and re-do the RMA process from HIS login. Should be good to go.
I asked the rep why was it they required the proof of purchase at gun-point, and he said it to check if it was still under warranty. I referenced the part of the site that had this
the motherboards are -A1 serial numbers so I have lifetime warranty. He then changed the story to "it'a to prove you're the original purchaser, because the "limited" lifetime warranty only applies to the original purchaser and in no circumstances does it transfer.
So, I gather from this that it's basically like DRM on video games... It's just there to prevent RE-SELL, because the manufactuer makes 0% on re-sells. Same wiht DRM install limits on PC games.. It's there to prevent re-sell..
So, I gather... don't buy used from eVGA.
