With all the company bashing, cash grabbing threads I've seen lately, I thought I'd post my experience with eVGA as a heads up that not all video card companies are trying to screw you. I bought my 7800 GTX on launch day like many of you for way over MSRP lol (think around $619 + shipping) and the first thing I could grab was an eVGA card (I actually wanted BFG because of the higher memory but with the 6800 Ultras, eVGA released a BIOS a few weeks later matching BFG speed so I thought what the hell). A few weeks passed, no sign of a new BIOS, and my card couldn't even hit 1300 mhz memory on air. so I sat on my hands and lived with it.
Then eVGA released the KO card with the crazy clock speeds and ACS3 cooling system (love it or hate it, it's better than stock). To say I was freakin' pissed was an understatement, especially consider this card was below MSRP off the bat and I was stuck with this low strung card. Finally, the new eVGA guy popped up on [H] and said we could address all complaints to him. So I wrote him an email asking to step-up and saying how I payed over MSRP etc etc. and also I couldn't afford to use the conventional step-up program because I use this computer for work and don't have another PCIe card while I wait.
Believe it or not, I got a reply, basically saying that all I had to do was pay for shipping of my old card back and they would advance ship me a KO edition. So here I am with my new shiny KO card, and it only cost me a trip to UPS. Best of all, I didn't get some dude in India giving me a hard time on the phone, I didn't even have to fight for it. That is customer service.
Then eVGA released the KO card with the crazy clock speeds and ACS3 cooling system (love it or hate it, it's better than stock). To say I was freakin' pissed was an understatement, especially consider this card was below MSRP off the bat and I was stuck with this low strung card. Finally, the new eVGA guy popped up on [H] and said we could address all complaints to him. So I wrote him an email asking to step-up and saying how I payed over MSRP etc etc. and also I couldn't afford to use the conventional step-up program because I use this computer for work and don't have another PCIe card while I wait.
Believe it or not, I got a reply, basically saying that all I had to do was pay for shipping of my old card back and they would advance ship me a KO edition. So here I am with my new shiny KO card, and it only cost me a trip to UPS. Best of all, I didn't get some dude in India giving me a hard time on the phone, I didn't even have to fight for it. That is customer service.