error reports with xp

[MuDvAyNeDude122]

whenever i am in aol instant messenger, and i open up an im box windows xp says: error with aim and it needs to close, do you want to send error report?
anyone know why this is happening and how to fix it?

 

[GreNME]

Did you maybe check the event viewer?

 

[MuDvAyNeDude122]

how do i check the event viewer?

 

[Phaedrus]

control panel/administrative tools/event viewer(check the system log). If there are too many entries you can clear it and then run aim, check event viewer after aim borks.

 

[MuDvAyNeDude122]

it didnt work, it still comes up.

 

[Phaedrus]

yes, now you can check the event ID and get some info on what is going on:

EventIDInfo

Although usually with software(aim) I uninstall it an reinstall it first. Aol has your account stored online I think, so you shouldnt lose your settings. Do a complete uninstall of AOL softwaare and reinstall their latest version.

 

[MuDvAyNeDude122]

that was the first thing i tried, i uninstalled aim and reinstalled it

 

[Ranma_Sao]

Odds are AIM AV'd. If the error is c00000005 it means AIM tried to ask for memory it didn't have permission to read, or write too. Contact Aol.