The main point I'm making, is this wasn't an email to the reviewer, it was to someone higher up and it obviously wasn't deleted or ignored.
Yeah, but this still seems more like a case of someone thinking he is above the rules of the company he works for and being pissed because he has to face the consequences of his actions. The words from Rockstar's PR looked like nothing more than the usual PR stuff sent out all the time. If it had been sent to the writer with a note from his boss I would have expected the guy to make a point of that on his Facebook page as well instead of just posting the stuff from Rockstar up.