Well, on Feb 4th I had ordered over $350 in watercooling equipment from Alphacool and had it shipped via DHL which should only take a day or two for international shipments.
Anyways, nothing ever showed, Alphacool told me two different ship dates, gave me an invalid tracking number, and has since stopped all communication. I advise everyone to stay far far away from them. This is absolutely ridicolous that they are stealing my hard earned money.
Here is more detailed explaination of the events: On Feb 10th 2006, I asked for an update of my order #XXXX. I received a response on Feb 13th that it had shipped on Feb 6th. I then sent another email on Feb 13th asking for a tracking number. I received a response on Feb 14th with the tracking number: 393120148826 for DHL and that my package was shipped on the Feb 7th. Now I have conflicting ship dates and the DHL tracking number does not work. I sent another email on Feb 14th asking why the tracking number doesn't work. I have never received a response. I also sent another email via their website on Feb 25th asking where my order is and why I havn't received it. I still have not received a response from them about my order. And next day shipping by DHL shouldn't take 3 weeks to ship.
Anyways, nothing ever showed, Alphacool told me two different ship dates, gave me an invalid tracking number, and has since stopped all communication. I advise everyone to stay far far away from them. This is absolutely ridicolous that they are stealing my hard earned money.
Here is more detailed explaination of the events: On Feb 10th 2006, I asked for an update of my order #XXXX. I received a response on Feb 13th that it had shipped on Feb 6th. I then sent another email on Feb 13th asking for a tracking number. I received a response on Feb 14th with the tracking number: 393120148826 for DHL and that my package was shipped on the Feb 7th. Now I have conflicting ship dates and the DHL tracking number does not work. I sent another email on Feb 14th asking why the tracking number doesn't work. I have never received a response. I also sent another email via their website on Feb 25th asking where my order is and why I havn't received it. I still have not received a response from them about my order. And next day shipping by DHL shouldn't take 3 weeks to ship.