Chris_Morley
Former [H] Consumer Managing Ed.
- Joined
- Jul 5, 2000
- Messages
- 3,609
Hey y'all, we have a new editorial up that you won't want to miss. In April we were invited to Dell's Round Rock, Texas campus and spent four hours there, including some time with Michael Dell himself.
Our four hours at Dell were not wasted with PR double-speak. Indeed, our meetings were with Directors and Managers that were immediately responsible for the direction of Dells XPS product lines. What was very evident to us was that the people we met with, including Michael Dell, were passionate about their opportunity to improve the customer experience and show us exactly how they intended to do it. They clearly outlined their efforts ranging from new products to a completely new software deployment strategy on their systems. We were even given a demo of Dells upcoming DellConnect technical support feature that allows a technician to, with the permission of the user, directly fix issues with a customers computer over the internet, cutting down on miscommunications and allowing Dell support to teach a customer how to fix their computers on their own.