Dead Pixel Policy

[lil layzie]

I've decided to get the Asus VH236H since its cheap and fits my needs.

I was going to order from Amazon since their exchange process seems hassle free if I happen to get a dead pixel but then I saw that NewEgg has a sale on it where I can get it cheaper by a few dollars.

If there was even one dead pixel on my monitor, could I have them replace it at no extra charge? Do they have a minimum dead pixel policy or something? I tried searching for relevant answers and the results showed that NewEgg won't do replacements unless you have a minimum of 8 dead pixels but that was an old thread. I was wondering if they changed that policy recently.

I tried contacting their support and asking specifically how many dead pixels must I have before I can exchange the product without any other fees but they didn't really answer my question. All they gave me was that they will file a damage claim with the shipping company if the item is damaged during transit and will return/exchange the product if it is defective without stating how many dead pixels must there be. And the sale ends tomorrow.

I would rather deal with Amazon for not charging tax and easy exchanges but this time around, NewEgg has it for cheaper and their products gets shipped to my house faster.

 

[wasserkool]

The newegg person doesn't know what he/she is talking about - file a claim for shipping damage for dead pixels? Come on...in this case if Amazon has a good refund policy its safer to get it from them.

 

[lil layzie]

The only reason why I'm even considering buying a monitor at NewEgg is because its cheaper by a few dollars and I'll get my item possibly a few days earlier. Buying other computer components is no problem for me at the Egg but not sure if I should deal with them when looking to purchase a monitor.

That's why I'm wondering if anyone recently had an experience with them when dealing with dead pixels. Otherwise, I'll just go with Amazon.