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I was on the geeksquad. I did not believe in charging for restore discs, so I would actually walk a person through the process on our demo machines up until the point where you actually burn the discs.
Believe it or not, there were many people who said they would rather just pay to have it done and not worry about it. ITS LIKE THREE BUTTON CLICKS !
Whatever though, it helps the stores profit margin and at that point my guilt is dropped.
At our store if a customer like this had an issue you can guarantee we would be bending over backwards to help them. Buying services/service plans = better customer service.
You can argue all you want, but stores are going to generally work harder if a customer makes them lots of money, than the customer that buys the $400 loss leader laptop.
On a side note, I can totally see the geeks screwing it up and not being able to burn the dvd (since they accidentally put in the wrong disc before ). I lost my wife's restore discs and it only took a few mintues online to find out the registry entry to change to allow her system to burn another set.
It's unfortunate that most best buys not residing in a college town have horribly geeksquads. (We were staffed with 100% computer science majors, everyone in our dept was amazing)
Believe it or not, there were many people who said they would rather just pay to have it done and not worry about it. ITS LIKE THREE BUTTON CLICKS !
Whatever though, it helps the stores profit margin and at that point my guilt is dropped.
At our store if a customer like this had an issue you can guarantee we would be bending over backwards to help them. Buying services/service plans = better customer service.
You can argue all you want, but stores are going to generally work harder if a customer makes them lots of money, than the customer that buys the $400 loss leader laptop.
On a side note, I can totally see the geeks screwing it up and not being able to burn the dvd (since they accidentally put in the wrong disc before ). I lost my wife's restore discs and it only took a few mintues online to find out the registry entry to change to allow her system to burn another set.
It's unfortunate that most best buys not residing in a college town have horribly geeksquads. (We were staffed with 100% computer science majors, everyone in our dept was amazing)
)