Comcast Is America's Most-Hated Company

Megalith

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In the internet service provider and subscription television service industries, both of which are known for poor customer service, Comcast tops the list, scoring lower than either average. Their net services actually received the fourth worst score out of over 300 companies.

Financial news site 24/7 Wall St. this week released a report identifying "12 companies hated by customers, employees, and the general public." Their findings are based on consumer satisfaction surveys and worker reviews. Comcast topped the list, boasting a "significantly worse" score than the Internet and subscription TV service industry averages, according to 24/7 Wall St. In J.D. Power's rating of major wireline services, the firm received the worst scores in cost to consumer, performance, billing, and reliability. Clients are understandably perturbed: The Federal Communications Commission in the fall fined Comcast for $2.3 million over allegations the cable company charged customers for services they never authorized.
 
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Since when is this actually news? :D

Also: hasn't then been a topic before in the past, same company, same title, same most hated status? Nothing has changed, right, it's still Comcast, they still suck, their customers still hate 'em, etc. See what I mean?
 

Hitti2

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Be careful with with comcast. They mailed me a package letter for 150mbps net and more channels on cable for 110usd, I went through hell and high water with comcast fighting against the package deal they mailed me for 14 days. Stating they don't see it in their end. I went to the BBB, made a complaint. Its still open.

Sorry for the poor image, i threw the letter out not knowing I would have to take fucking pictures of it to prove its a package not a promotion. And comcast states they cannot see the image I tried emailing, linking to imgur.com, google photos and dropbox...

FUCK YOU COMCAST MOTHERFUCKERS.

 

arnemetis

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We just got a collections letter from one of their many agencies for about $38, cancelled them about 18 months ago. I have receipts we returned all equipment, and a final printout from the local office showing a balance of $0. Now I have to waste hours of my fucking time to not have my credit ruined. Why is there no company credit rating? Things like this should be a major ding on companies, falsely sending people to collections should result in management-level prison time.
 

DocSavage

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Don't forget Comcast crews blocking half the road in a snow storm and causing wrecks.
 

Domingo

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Been lucky enough to have never had major issues with them. I keep ordering the "every channel" package with internet via 24-month specials. When the time expires, I just go down to the local office and have them give me another one. Either that or you call their support line and ask to be transferred to the Canadian tech support office (I'm in the US).
They're easier to communicate with compared to India and they have the ability to make billing changes without being transferred around repeatedly.
That's worked for me for 12 years.
 

Uvaman2

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We just got a collections letter from one of their many agencies for about $38, cancelled them about 18 months ago. I have receipts we returned all equipment, and a final printout from the local office showing a balance of $0. Now I have to waste hours of my fucking time to not have my credit ruined. Why is there no company credit rating? Things like this should be a major ding on companies, falsely sending people to collections should result in management-level prison time.
Small claims court?.. If its with an agency, you might have to deal with them though.
 

Uvaman2

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I think I would prefer comcast internet than my local cable/isp crap.. I don't know why the city keeps renewing with these very expensive people.. I am sure there are 'friends' involved.
 

BiH115

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Been lucky enough to have never had major issues with them. I keep ordering the "every channel" package with internet via 24-month specials. When the time expires, I just go down to the local office and have them give me another one. Either that or you call their support line and ask to be transferred to the Canadian tech support office (I'm in the US).
They're easier to communicate with compared to India and they have the ability to make billing changes without being transferred around repeatedly.
That's worked for me for 12 years.

That's awesome, I think I'll try that next time I have to call in (which will be sooner rather than later). Though the few times I have called, I just get someone in the same state. I just wish their internet wasn't constantly taking a shit, it's really the only option in New Hampshire...
 

Domingo

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That's awesome, I think I'll try that next time I have to call in (which will be sooner rather than later). Though the few times I have called, I just get someone in the same state. I just wish their internet wasn't constantly taking a shit, it's really the only option in New Hampshire...

Ours is hit or miss in the Denver area. Some areas cap out at 25/5 no matter what. There doesn't seem to be a rhyme or reason for it geographically either.
I'm luckily not under a hard cap. When the tech set things up the first time, he showed me "business class" speeds which were well into the 300's even way back when. I'm on the package that supposedly does 150/20 although it's actually 180/24 per Speedtest. I have that along with every non-PPV channel for $155 a month. While certainly not cheap, if you look at what all it includes it's not that bad of a deal. Just be ready for it to double when that deal expires :p I do the same thing with SiriusXM. Just keep calling and getting new deals.
 

farscapesg1

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Only two options for us are Comcast and AT&T Uverse.. and screw AT&T. Honestly, we've been happy with Comcast except for the yearly price negotiation battle. Finally just said screw it last year and dropped to locals only with 60/6 Internet for @$75. Though they did just jack the bill up by $10 by increasing the base price by $5 and almost doubling the "Broadcast TV" fee :mad: Still, my other option is UVerse which seems to go down every other day in our neighborhood, and even when up and running nothing but complaints about poor picture quality and slow speeds (at least on our neighborhood FB page).
 

Cyraxx

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Comcast is a clear cut case of the failure of capitalism - or limitations of it, at least. How can a company be so hated, but the market has no choice but to go with them? Capitalism is where we as the consumers have control to say "This company sucks, I won't suupport them and they will either adjust or fall"..... Except that's not the case.



Hopefully the fact that they are so hated - and their services are so ridiculously expensive that it helps ramp up production of competition.
 

Krazy925

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I had Comcast 2 years ago and it was a drag. Moved and switched to ATT/DIRECTV and loved it.
Moved again to Oakland -- building manager told me to get Comcast. Dear God -- Comcast in the city vs the suburbs is night and day!
 

Silentbob343

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Be careful with with comcast. They mailed me a package letter for 150mbps net and more channels on cable for 110usd, I went through hell and high water with comcast fighting against the package deal they mailed me for 14 days. Stating they don't see it in their end. I went to the BBB, made a complaint. Its still open.

Sorry for the poor image, i threw the letter out not knowing I would have to take fucking pictures of it to prove its a package not a promotion. And comcast states they cannot see the image I tried emailing, linking to imgur.com, google photos and dropbox...

FUCK YOU COMCAST MOTHERFUCKERS.

Ha! Sounds familiar. I was sold a package deal by a chat rep and I confirmed several times what price I would be paying. First month they overcharge me, I hop on the phone and argued with them for 30+ minutes about how I wasn't paying a dollar more than what I had agreed to in the chat. I kept all the chat logs.

Not to mention I was one of the poor suckers that got hit with their test market cap and had to pay for overages. Was so happy when I dropped them for gigapower. Really wish I could have had a lengthy conversation when they called to ask why I left, but I was busy at the time and couldn't let'em have it.

oh and they tried to tell me the modem I purchased was their equipment and I needed to turn it in. I had to drive to the damn comcast equipment return center with my purchase receipt showing I owned the modem and it was not one of their leased modems.
 

Domingo

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It doesn't apply to apartments (and some condos) but can't most people get Dish and DirectTV? Even the free HD antennas pull 50 channels now. If it's the TV functionality you need, I wouldn't let Comcast hold me back. Where they really have you by the balls is with internet. In most areas you can either go with the cable company or possibly DSL via the phone company.
 
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Ours is hit or miss in the Denver area. Some areas cap out at 25/5 no matter what. There doesn't seem to be a rhyme or reason for it geographically either.


We ran into the exact same issue when we moved to Denver. Comcast seems to be bipolar when it comes to speeds and packages offered. We looked at 2 identical new build homes that sit side by side. Literally identical! One only offered 25/5 and the other had the ability to do 150/20. Comcast said it was due the address not being updated in their system and it won't allow them to offer a different package. They also had no way to update the address and refused to help any further. The CSR's rely so heavily on their BS system they are literally unable to do anything else besides what the prompts allow them to. A sup even admitted that they won't go around the system cause it can be a headache and takes too much time. The only solution the sup had was to wait it out.

Literally hours on the phone with comcast and was finally told, give it 6-12 months.

Century Link had the same issue, again new build/no updated address, but immediately added it to the system and put in 1gb 2 days later.

It doesn't apply to apartments (and some condos) but can't most people get Dish and DirectTV? Even the free HD antennas pull 50 channels now.

Depends on the complex. Our first apartment didn't allow any dish to be installed and you had to use their DirectTV package that was already on the roof.

We looked at several condos before getting a house and same shit. No dish was allowed.
 

DarthBeavis

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I love Comcast. I get a 2 gig line and a 1 gig line for 4150/month which is less than I paid for 100/20 and NO install or activation fees and they pulled fiber not only to my house but also inside my house.
 

Silentbob343

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I love Comcast. I get a 2 gig line and a 1 gig line for 4150/month which is less than I paid for 100/20 and NO install or activation fees and they pulled fiber not only to my house but also inside my house.
I'm sure ATT/Google had nothing to do with that.
 

Uvaman2

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Only two options for us are Comcast and AT&T Uverse.. and screw AT&T. Honestly, we've been happy with Comcast except for the yearly price negotiation battle. Finally just said screw it last year and dropped to locals only with 60/6 Internet for @$75. Though they did just jack the bill up by $10 by increasing the base price by $5 and almost doubling the "Broadcast TV" fee :mad: Still, my other option is UVerse which seems to go down every other day in our neighborhood, and even when up and running nothing but complaints about poor picture quality and slow speeds (at least on our neighborhood FB page).
How do people get into negotiation with companies over cancellations (I assume that is how you get there each year or so)..... I've never been able to do this or offered anything.. only to cancel, and that is that... Correction!, newspaper said they would send the papers they owened me via extending the subscription by the amount of papers they didn't deliver.. then proceeded to never deliver anything.. then I called again told them cancel period... doesn't really count I guess, but they been the only one kind of begging for me to stay.
 

Domingo

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How do people get into negotiation with companies over cancellations?

In my case, I'm actually very polite about it. I call (or drop in) and tell the rep that I signed up under a special plan and that my bill suddenly skyrocketed. At that point I simply say that I can't pay that much and that I'd like to either see about a comparable plan or I'll have to cancel altogether. Don't present the option for them to remove features or scale anything back. Just tell them that you're going to have to cancel if they can't give you the same (or a very similar) promotion. I've never had them not accommodate. In many instances they'll even cancel your service for a few seconds and it'll register as a brand new "sale" for them and everyone wins. I've been doing that bi-annually with Comcast for 12 years. I have to call SiriusXM every 5 months, but I'm only paying a couple bucks a month for their service, too.
 

Uvaman2

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In my case, I'm actually very polite about it. I call (or drop in) and tell the rep that I signed up under a special plan and that my bill suddenly skyrocketed. At that point I simply say that I can't pay that much and that I'd like to either see about a comparable plan or I'll have to cancel altogether. Don't present the option for them to remove features or scale anything back. Just tell them that you're going to have to cancel if they can't give you the same (or a very similar) promotion. I've never had them not accommodate. In many instances they'll even cancel your service for a few seconds and it'll register as a brand new "sale" for them and everyone wins. I've been doing that bi-annually with Comcast for 12 years. I have to call SiriusXM every 5 months, but I'm only paying a couple bucks a month for their service, too.
hmm, okay! I guess the way in is to say I am having a hard time paying. Okay, maybe I will try it that way next time I have something that could work.
 

wizzi01

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Don't forget Comcast crews blocking half the road in a snow storm and causing wrecks.

Don't blame comcast for shitty drivers. It's like J Macker rear ending his coworker and bit l bitching because he had the cops called on him.
 

serpretetsky

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How do people get into negotiation with companies over cancellations (I assume that is how you get there each year or so)..... I've never been able to do this or offered anything.. only to cancel, and that is that... Correction!, newspaper said they would send the papers they owened me via extending the subscription by the amount of papers they didn't deliver.. then proceeded to never deliver anything.. then I called again told them cancel period... doesn't really count I guess, but they been the only one kind of begging for me to stay.
Maybe it also depends how much competition is in your area. I just call them and let them know that ATT/sonic/ whoever else is giving me a deal for X$ a month and that if they can't lower their monthly rate for me I'll probably just switch.

edit: and like Domingo said, it's not an angry call, it's a polite matter-of-fact call. I really don't care that much whether or not they lower my bill. If they don't I'll just switch.
 
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Commander Shepard

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Comcast is the only game in town for gigabit service in my area. I'm fairly satisfied with my gigabit/TV package, but eagerly await any competitor's entrance into the market.
 
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Don't blame comcast for shitty drivers. It's like J Macker rear ending his coworker and bit l bitching because he had the cops called on him.
The truck at the end was definitely a shitty driver. The guy's voice filming isn't really making a great case either, but to have 0 empathy for what the man was saying is kind of frightening. Even after people are sliding off the road he seems to not care.
 

serpretetsky

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The truck at the end was definitely a shitty driver. The guy's voice filming isn't really making a great case either, but to have 0 empathy for what the man was saying is kind of frightening. Even after people are sliding off the road he seems to not care.
Yeah, it may technically be the drivers' faults, but to see 3 or 4 slides off in front of you and one car rear-end another all in front of your 4 "required" cones and not do anything about it is amazing.
 

farscapesg1

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How do people get into negotiation with companies over cancellations (I assume that is how you get there each year or so)..... I've never been able to do this or offered anything.. only to cancel, and that is that... Correction!, newspaper said they would send the papers they owened me via extending the subscription by the amount of papers they didn't deliver.. then proceeded to never deliver anything.. then I called again told them cancel period... doesn't really count I guess, but they been the only one kind of begging for me to stay.

For me it was just matter of going down to the office. Over the phone.. no way in hell they will work with you. Going down to the local office though I just tell them I want the cheapest rate they can get for me and they gave me the "new customer" rate every year. Last year I just got tired of it and said I wanted the cheapest option to keep the Internet without any promotions. Keeping the local TV channels was literally $2 more than just going Internet only because they charge more for Internet only packages.

I would move to OTA if I could, but my address is in a "dead zone" according to antennaweb.org. I can move the location a block or two in either direction and it lists it as a possibility (with a large directional antenna and amp - purple), but my street returns no options. I had Dish back in the day and hated it (about 14-15 years ago) as I lost signal every time a cow peed outside, and on bright sunny days just for the hell of it too. Maybe DirectTV is better.. but burned once with satellite and any company will have a mountain to climb to get me to try it again.
 

Domingo

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hmm, okay! I guess the way in is to say I am having a hard time paying. Okay, maybe I will try it that way next time I have something that could work.

Funny enough, my tone isn't about not being able to pay for it. I don't want them to try and pitch me something lesser. It usually comes down to "I want this exact big package, but I can't justify paying that much for it." I don't threaten them with the competition, but I almost always mention that I have the option of going elsewhere because (this is the most important thing) their service isn't essential and technology is making it less and less relevant. Even if that isn't 100% true, it's something that they take seriously. Customers jump around to different vendors, but once someone dumps a service altogether they almost ever come back. If you act like you're ready to bail on cable altogether, that's when they immediately try and save the account.
 

NAXDON

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But, hey. look on the bright side. They're building a skyscraper.
 

BiH115

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Ours is hit or miss in the Denver area. Some areas cap out at 25/5 no matter what. There doesn't seem to be a rhyme or reason for it geographically either.
I'm luckily not under a hard cap. When the tech set things up the first time, he showed me "business class" speeds which were well into the 300's even way back when. I'm on the package that supposedly does 150/20 although it's actually 180/24 per Speedtest. I have that along with every non-PPV channel for $155 a month. While certainly not cheap, if you look at what all it includes it's not that bad of a deal. Just be ready for it to double when that deal expires :p I do the same thing with SiriusXM. Just keep calling and getting new deals.

Yeah we just moved to a new condo and signed up for the double play promotion (with some customization). For roughly $100 we get fast internet and the channels we want, but fuck if there aren't more outage issues than I'd like. Ah well. I'll definitely be calling in when my promotion dies out in 2 years.
 

MacLeod

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I don't get how they can be this bad. I had Dish Network for 10 years before cutting the cord and I never had a problem with them and always had good customer service. My pops had DirecTV for nearly 20 years and they were fine too. Why can't Comcast get their shit together.
 

Domingo

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I think your experiences with Comcast are entirely reliant on how good your local infrastructure is. I'd assume that most of us with minimal troubles probably don't lose service very often. Denver is a "new" city with Comcast resources that aren't that old. Our weather tends to be fairly mild, too. I can count the outages I've had on one hand and they've typically been short and predictable. The outdoor switches and my house box are easily accessible and newish.
I'd imagine that a city with an older infrastructure and harsh winters (or even lots of moisture) could be very different. Neighborhood areas with poorly maintained boxes or old construction will likely have far more problems, too.

When the problems arise is where Comcast fails. Their India-based support team is absolutely horrible. Each person is only able to help with one thing. They can't wait to pass you off if your issue deviates from it. Wait times are long because they aren't trained on anything but their one specialty. They also barely have any authority, too. Eventually they'll pass you on to your local office if you're lucky or if it's something none of them can alleviate.

If I had to deal with that regularly I would HATE them. The catch is - I don't have those issues. That why Comcast opinions tend to be either awful or fine. If your service works - they're no different than any other utility. Maybe better. If not...good luck.
 
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As long as comcast is raking in billion$, they won't give a shit that anyone, even the customer, hates them.
 

sirmonkey1985

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We just got a collections letter from one of their many agencies for about $38, cancelled them about 18 months ago. I have receipts we returned all equipment, and a final printout from the local office showing a balance of $0. Now I have to waste hours of my fucking time to not have my credit ruined. Why is there no company credit rating? Things like this should be a major ding on companies, falsely sending people to collections should result in management-level prison time.

because it's an automated system and thus the company nor employee that screwed it up when you cancelled can't be held liable for a system screw up.. thats how they get around it.

personally other than the ridiculous prices because comcast is allowed to monopolize area's and charge what ever they want i really haven't had any issues with the actual service it's self, the company on the other hand is complete crap and their customer service is abysmal... yeah we work around the customers schedule not the other way around my ass not once have i been able to setup an appointment for the times i want ever since they started that bullshit campaign. sadly it's only going to get worse now with Tom Wheeler stepping down from the FCC.
 
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Hitti2

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Ha! Sounds familiar. I was sold a package deal by a chat rep and I confirmed several times what price I would be paying. First month they overcharge me, I hop on the phone and argued with them for 30+ minutes about how I wasn't paying a dollar more than what I had agreed to in the chat. I kept all the chat logs.

Not to mention I was one of the poor suckers that got hit with their test market cap and had to pay for overages. Was so happy when I dropped them for gigapower. Really wish I could have had a lengthy conversation when they called to ask why I left, but I was busy at the time and couldn't let'em have it.

oh and they tried to tell me the modem I purchased was their equipment and I needed to turn it in. I had to drive to the damn comcast equipment return center with my purchase receipt showing I owned the modem and it was not one of their leased modems.

This is what actually happened. Long fucking story. I received the letter. Called comcast letter number, they said that everything will be upgraded within 24hrs. I powered down/on the damn modem/router and cable box million times for new fw to upgrade or w/e. Called them and its the story above. 14 days of misery. PFF these cocksuckers.
 

wizzi01

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Yeah, it may technically be the drivers' faults, but to see 3 or 4 slides off in front of you and one car rear-end another all in front of your 4 "required" cones and not do anything about it is amazing.

You guys must have never worked on any roads. When I used to work we had accidents with a half mile of signage. It doesn't matter is you have one cone or a thousand cones, shitty drivers will be shitty drivers.
 

Mugato

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Yes, yes they ARE the worst company in America.

Of scale anyway. Our business line has been 99.9999% up, which is awesome. My home internet has also been 99.999% up, which I'm cool with. But, I know their shady business practices and how much they harm the consumer, I've dealt with it.

Here's a good business example. I called in via our business account to ask about internet access in a VERY rural area, where the owner happens to live. They sent out this guy who was about 65 and had moved to them from a different company (large, that they didn't end up appropriating, you know who it was) because he figured the deal was just going to happen. This guy had been in telecom for like 40 years. I ask about Internet, he asks me what phones we are using onsite and would we like to upgrade our VOIP. I ask about Internet, he asks me about our internet connection and would we like to upgrade to fiber. I ASK ABOUT INTERNET, he asks me about our security system...

He left, I didn't call him back.
 

zkostik

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Don't forget Comcast crews blocking half the road in a snow storm and causing wrecks.

To be honest, in this video I'm all on Comcast side. Looks at the idiots flying down the road in snow and ice. People have no common sense and it seems not even self preservation. If there's a a hill or blind turn and bad weathers you'd think folks would slow down. But they just blame Comcast truck and not themselves. If I were that tech on the road I'd park the truck to protect me working there, same as police do. I've had bad service from Comcast and all that but this video does not illustrate them as being bad, they're the only ones who do this properly and safely at least in this video.
 
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