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The attorney general of Washington has filed a new amended complaint in an ongoing lawsuit against Comcast, alleging that hundreds of thousands of Washington residents were "deceived" into paying "at least $73 million in subscription fees over the last five years for a near-worthless ‘protection plan.’"
A sample of recorded calls between SPP subscribers and Comcast representatives obtained by the Attorney General’s Office reveal that Comcast may have signed up more than half of all SPP subscribers without their consent. Comcast deceived consumers even when mentioning the SPP, telling them the SPP plan was “free” when they signed up, when in fact, Comcast would automatically charge them every month after the first month.
A sample of recorded calls between SPP subscribers and Comcast representatives obtained by the Attorney General’s Office reveal that Comcast may have signed up more than half of all SPP subscribers without their consent. Comcast deceived consumers even when mentioning the SPP, telling them the SPP plan was “free” when they signed up, when in fact, Comcast would automatically charge them every month after the first month.