My wife's dell laptop has blue screened a few times in the past 3 months. I finally looked into it today because she was in school and I noticed it diddn't have SP1 installed and according to the report that came with the crash via microsoft, it said to install it to fix the problem. The only thing is, it (SP1) has never showed up in the automatic updates nor will it install manually, it gives an error. Now before I go searching around the net I was wondering if this is a common problem or has anybody else had the same experiance.