Cannot connect NAS WD Red drive

Discussion in 'SSDs & Data Storage' started by Jellyfishpudding, Sep 10, 2018.

  1. Jellyfishpudding

    Jellyfishpudding Limp Gawd

    Messages:
    233
    Joined:
    Oct 12, 2006
    I purchased a 4TB WD MyCloud a couple of years ago and it recently failed. I read that the issue is likely with the enclosure, so I opened it, removed the drive and then connected it to my Windows 10 rig via a powered USB HD adapter. The HD is spinning as expected, but Windows will not recognize it. I'm getting "Unknown USB Device (Set Address Failed)" in device manager.

    I have swapped ports, uninstalled the port & rebooted, and disabled the USB selective suspend setting. It is recognized as a mass storage device for maybe 20 seconds, but then the status changes to unknown. I read that this may have something to do with a password that protected the MyCloud access. I don't know. I just know that our entire family photo archive is on this drive and I want to access the data.

    If any of you could point me in the right direction, I would be most appreciative!

    FiSH
     
  2. owcraftsman

    owcraftsman Gawd

    Messages:
    733
    Joined:
    Feb 3, 2007
    I had a similar issue with a 4TB Seagate external drive. I 1st thought it was the power adapter, so I replaced that when that didn't work, I removed the drive same as you. The drive removed was the same as any standard Internal hard drive, so I connected it to my PSU with the standard SATA power cable and my motherboard with a SATA 3.0 cable. The drive was recognized by Windows immediately, and I was able to back up the drive with no issuse. After reading a ton about Seagate drive failures, I replaced it quickly but it worked fine, and I assume still does but collecting dust at the moment. Bottom line if it is a standard drive try a standard connection to your motherboard to see if that works. GL
     
    PliotronX likes this.
  3. Jellyfishpudding

    Jellyfishpudding Limp Gawd

    Messages:
    233
    Joined:
    Oct 12, 2006
    I thought it would be that easy. It is an NAS hard drive, WD Red 4TB. While it was working, I can only access it through WD’s desktop app via password. My guess is that the drive requires that password entry and I can no longer access it over the network. I’m going to try and connect it to a few more computers today to see if I have any luck.
     
  4. owcraftsman

    owcraftsman Gawd

    Messages:
    733
    Joined:
    Feb 3, 2007
    It sounds like you were able to access the drive. If so I would back it up then wipe it to irradicate the key. I believe you can get around the key with a DOS wipe program. After cleaning the drive, you'll have to initiate the drive through Windows Administrative Tools > Computer Management > Disk Management and format while there, but you'll have an excellent 4tb drive again.
     
  5. Jellyfishpudding

    Jellyfishpudding Limp Gawd

    Messages:
    233
    Joined:
    Oct 12, 2006
    Not yet but I'll be making an attempt this afternoon. According to what I've read, Windows rejects it because WD formats all their MyCloud NAS drives with Linux partitions. So, I'm having to install a Linux file system reader for Windows. I also have to connect the drive to my board via SATA instead of USB. Got to grab an extra cable today. I do hope this works!!!
     
  6. owcraftsman

    owcraftsman Gawd

    Messages:
    733
    Joined:
    Feb 3, 2007
    Maybe Clonezilla Live would work to backup then wipe the drive or some other Linux Live distribution.