CommanderFrank
Cat Can't Scratch It
- Joined
- May 9, 2000
- Messages
- 75,399
British Airways is taking customer service to a new level and raising a few eyebrows in doing so. The airline will be using Google to put an image with the passenger as well as other personal information to create a personal dossier allowing airline staff to better serve the customer.
"We’re essentially trying to recreate the feeling of recognition you get in a favorite restaurant when you’re welcomed there, but in our case it will be delivered by thousands of staff to millions of customers."