BFG is at it again...

Axoman said:
As others have mentioned, sounds like there is just as much fault with yourself in the address mishaps as the tech guy. You were talking to an American, it's not his job to know the Canadian pronunciation of certain letters.

I'm sorry to hear that they sent you the wrong card, I hope the situation is taken care of soon, if not already.

I have had two great experiences with BFG's RMA process in the last month, one myself, and one a friend. Both of us bought used cards which turned out to be duds when we received them and BFG replaced them promptly and sent us both brand new cards. We each received the new cards within a week of sending the old ones. This is the 3rd BFG card I have had, and the only problem I have had was with the used bum card. My other two cards, ti4200 and 5950Ultra still work flawlessly after years.
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I have to agree with you - on both things. I had an awesome experience with my RMA - was going to send my card in and then when I called them again I was told about their advanced replacement service, so I did that and got the pictures of my card sent in at 3:00pm on Tuesday and had the replacement delivered before noon the next day! (I live in Des Moines, Ia and BFG is in Lake Forest, Il -> Chicago) plus they include a pre-paid return UPS label.

As for the VisionTek executives moving to BFG it seems to make sense - they are both Chicago, Il companies (well suburbs of Chicago).
 
It's no secret that BFG is headed up by ex-Visiontek guys. But to speculate that they torpedoed Visiontek is irresponsible without all the facts. It could have easily been Visiontek was having financial troubls (they were), and these guys decided to get out.
 
turtletrax said:
I dont think anyone is denying that there are tons of good stories. The fact is the increase of bad ones. That is my take on it anyways. I was almost waiting for something bad to happen from all the bad threads I had read, then it did.
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Not only that, but, as I mentioned in my post above, the most of the "good" stories I've been reading were based off of an RMA experience, which is a problem to begin with. I hear stories like "yeah man, I RMAed a card and got an even better one instead! excellent service!" I don't know about you, but if my card lasts more than 5 years, that alone is what I consider good service. I have a geforce 3 in my comp right now, holding out until I get my motherboard, and it works fine. I don't care much about getting a freebie in an RMA. I don't like doing returns because something I paid good money for crapped out prematurely. The lifetime warranties are the last things I tend to take advantage of because I figured that it was a form of "advertising". I figured that they would make a solid product so they could reel you in with the warranties, but you'd rarely have to use it at all. This doesn't seem to be the case with BFG, according to forum user's experiences. Imagine how people who don't know how to RMA would feel.
 
Chris_Morley said:
Yeah, I know all those guys, and just because somebody files suit doesn't mean that the allegations are true.
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*SHRUG* :confused:

People file lawsuits all the time, some are legit and some are bogus. Nobody but the people involved (and their lawyers :p ) are going to know what's real and what's just BS. Companies also fail all the time, I'm not so concerned where BFG came as much as where they are heading. BFG started out as a company "For gamers, by gamers" which in my little corner of the universe counts for quite a bit. Hell, any company who's has an executive VP that goes to quakecon to complete and WIN definitly gets attention from me when it comes to spending $500 for a video card.

Hell, this picture alone convinced me who to buy my 5900 ultra from....

1067023322KBFmKFlhSZ_1_1_l.jpg


Yes, the guy holding the trophy is Scott Herkelman, BFG's Executive Vice President of Operations. This is a company that I WANT to do business with, but then again these were things that happened 3-4 years ago and companies change.

The bottom line is that either things will get better or they won't, it's gonna suck if they don't but then again that's life. :(
 
You know what, I just remebered I put a cover sheet in the box I shipped everything in. Contained a copy of my name, addess, phone number and RMA#.
 
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