vgi_vinnie
Limp Gawd
- Joined
- Aug 7, 2003
- Messages
- 146
I have had my emachines 6805 for 2.6 years (3 in August).
I have brought it in for repairs a total of 4 times. All of which involved the hinge defect, and 2 of the times it involved the LCD's backlight going out. One time the harddrive was replaced as well on one of the service orders.
After the 3rd time they said next time just mention the lemon policy and I would be able to get another laptop. I thought the 3rd time was the magic #, but they said it wasn't.
So the 4th time I made it very clear that this was #4, and I needed them to apply for lemon status. Three weeks later, nothing.
I got my laptop back, fixed again. The guy said they rejected it and I asked to know why.
Apparantly they gave my laptop 2 service #'s or laptop #'s, and each of them had 2 returns on it.
The laptop has been working OK, but not great. Obviously it is starting to show it's age, which is not their fault.
But I really want to take advantage of the warranty (not just because I'd like a new system) but to make up for the 4+ months I have gone without my laptop over the past 2.6 years. One time they kept my laptop for over 7 weeks, in total they have had it for about 17 weeks.
Now I am not looking for help on how to commit fraud, but possible suggestions on how to get the management to help me out if the laptop does not naturally break again between now and August. They admitted they made a big error at the time of not doing the lemon clause, but at the time their attitude was that the laptop would definitely break again before 3 years. People have suggested I just punch the LCD or something along those lines, but I am not looking to do anything shady.
It's no longer used nearly as often as it used to be though, and I seriously doubt it will break on it's own since they actually replaced the LCD unit last time.
Any ideas?
Vinnie
I have brought it in for repairs a total of 4 times. All of which involved the hinge defect, and 2 of the times it involved the LCD's backlight going out. One time the harddrive was replaced as well on one of the service orders.
After the 3rd time they said next time just mention the lemon policy and I would be able to get another laptop. I thought the 3rd time was the magic #, but they said it wasn't.
So the 4th time I made it very clear that this was #4, and I needed them to apply for lemon status. Three weeks later, nothing.
I got my laptop back, fixed again. The guy said they rejected it and I asked to know why.
Apparantly they gave my laptop 2 service #'s or laptop #'s, and each of them had 2 returns on it.
The laptop has been working OK, but not great. Obviously it is starting to show it's age, which is not their fault.
But I really want to take advantage of the warranty (not just because I'd like a new system) but to make up for the 4+ months I have gone without my laptop over the past 2.6 years. One time they kept my laptop for over 7 weeks, in total they have had it for about 17 weeks.
Now I am not looking for help on how to commit fraud, but possible suggestions on how to get the management to help me out if the laptop does not naturally break again between now and August. They admitted they made a big error at the time of not doing the lemon clause, but at the time their attitude was that the laptop would definitely break again before 3 years. People have suggested I just punch the LCD or something along those lines, but I am not looking to do anything shady.
It's no longer used nearly as often as it used to be though, and I seriously doubt it will break on it's own since they actually replaced the LCD unit last time.
Any ideas?
Vinnie