SilverSliver
[H]F Junkie
- Joined
- Feb 23, 2004
- Messages
- 12,533
Maybe that is why Best Buy is so understaffed here? People will just quit and work somewhere else.
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I never noticed this in Best Buy Canada?
I worked in retail long enough to know it is probably true, though I'd say it is a particular store doing it vs actual company policy.
Some people are naturally better at selling "plans", and by naturally I mean blonde, blue eyed, big boobed, and clueless selling to an old man pressing on his zipper. Unfortunately, that is TOO true. I see so many worthless bimbos at these big box stores, and that is why -- bar none. They can't actually help you in a tangible way, but they sell those incentives to guys. Maybe it works in reverse SOME, but not nearly as much.
Ever been to Sam's Club (Coscos, BJ's) same way.. try to sell their damn Plus/CC cards, wouldn't be surprised if it's the same at BB.
The real sad thing is... IT WORKS.
That to me is the most frustrating things about all this junk. People deal with it and continue to give $$.
Just like the person above said... they DON'T care where they buy something from. It comes down to price. I am sure hassle or sleezyness comes into play but at what worth? 1% of price, 5%, 10%? I am willing to guess most say they value non-price areas but when push comes to shove those are only worth %1.
Essentially we AMERICANS are telling these companies to fuck with us and we don't care as long as the price is low.
People in the USA only value $, period. They say they value customer service, hassle etc but that is a lie. Get more stuff with less money... PERIOD.
Me personally I put actual $ value to service, community, and product. Granted I am not perfect, I order from newegg all the time. But I have been going to the local microcenter too lately(though they do have poor service and try to well warranties). I try to find locally owned stores when I can.
Yet I do have a limit, 10-20% depending on the service or product is generally where I draw the line. Good service, helping local business owners is worth that much to me.
Would you like a protection Plan? No.
An extended warranty plan? No.
Would you like the Geek Squad to install it? No.
Do you have a Reward Zone card? No.
Would you like to sign up for one? No.
Are you paying with your Reward Zone Master Card today? No.
Would you like to sign up for one? No.
We are currently out of stock on the product you wanted, we only have the version that comes preinstalled with options you don't ask for for an additional $4,000, would you like that one instead? Fuuuu!!
I posted this in the news two weeks ago and it applies here. The major thing EVERYONE hates is this:
People still shop brick and mortar?
People still shop brick and mortar?
I worked in retail long enough to know it is probably true, though I'd say it is a particular store doing it vs actual company policy.
Some people are naturally better at selling "plans", and by naturally I mean blonde, blue eyed, big boobed, and clueless selling to an old man pressing on his zipper. Unfortunately, that is TOO true. I see so many worthless bimbos at these big box stores, and that is why -- bar none. They can't actually help you in a tangible way, but they sell those incentives to guys. Maybe it works in reverse SOME, but not nearly as much.
When a BB employees tells you they're not on commission, yes they are, for their jobs. The perform-or-be-fired threat is very demoralizing, as well as promotes aggressive tactics which drives customers away. Is BB really so desperate?
This is one of the reasons unions are needed.
That might have happened at the store YOU worked at, but it definitely didn't happen at the one I used to work at, and I highly doubt was any kind of corporate policy. Your manager was probably just a prick. Kohls has monetary incentives (albeit small ones) for CC apps and email sign-ups.I do know from working at Kohls, who push their own credit card, that employees who didn't get enough credit card signups received noticeably fewer hours.
Only brick and mortar i buy electronics from anymore is Costco. At least I don't get hassled about stuff there and they double the manufacturer warranty for free. Otherwise I just buy everything online after proper research.
When I worked there about 5 years ago, I never heard of anyone getting fired. But anyone who didn't get 5 credit apps in a month would have to go to a "training" meeting on a Saturday at 6 am, no matter when they actually had to work that day.
The managers would constantly say "it's not punishment it's training". I'll let you decide on that one.
I've never worked retail, I am blessed.
I would hate having to foist unwanted services or products on people who have no interest in them.
However, I don't think that being offended by it is wrong either. You're trying to make money, yes, but ethically speaking you're trying to convince people to take on more debt than they planned. Ultimately it is the customer's responsibility for going in with a budget, an idea of how much they're looking to spend, and sticking to it, but you can't rule out that Best Buy is going after those people also, and I can see how it would make employees and customers uncomfortable. After all, there's profit to be made by an honest business as well.