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ATI-based brands to avoid?

WhiteZero said:
I don't care how good a company is, your always going to get a situation like this with a percentage of people.
Click to expand...
So you're saying it's okay for a company to keep a card for almost two months and not to communicate with its customer at all because "hey it only happens to a few people!"

You know, I had a similar experience with eVga and my 7900 GT CO. Sent it in for warranty repair, it got lost in the warehouse, and I had several weeks of back and forth emails and phone messages to try to find out what happened. Finally they just sent me a new 7950 GT KO. The difference is they stayed in communication and made up for the delays in the end. I still wasn't too happy about the whole process, but at least they didn't bend me over. I still keep eVga in mind for my upgrade purchases.

Visiontek's warranty document really gives them an out if they don't want replace a product and it looks like they really abused the situation in my case. They could just post their real, internal policy which probably goes something like: "No cards are to be replaced unless they arrive DOA." I probably would have gotten better service if I had intentionally killed the card, but I'm too ethical for that.
 
No where did I even try to imply that what happened to you was OK. I was simply that your stating "
Avoid Visiontek like the plague!" comment is unnecessary. Plenty of us have had good experiences with VisionTek, including myself.
 
I only bought ATi branded cards, a 9800Pro and a x700Pro and both were fine. Haven't used an ATi card since.
 
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