AT&T is $#@!

amrogers3

Gawd
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I've had AT&T Uverse TV and internet for the last 2 years. I've had field techs come to my house too many times to count. The 2Wire has been replaced multiple times.

I would like to separate the modem from the router as the 2Wire is an all-in-one unit. I would like to add my own router as this will be light years better than the piece of crap 2Wire AT&T gave me. Anyway, to separate the modem and router unit, AT&T said I need to get a DSL line. What would you guys recommend?

I just want to get internet that works. I am seeing 100+ ms ping times using speedtest.net and about 6 to 8 ms of jitter using pingtest.net. Connection get a 'B' on pingtest.net. My main concern is this is affecting my online gaming.

There isn't FIOS in my area either. We have AT&T, Comcast, and some other small cable companies.
 
When I had Uverse you could just tell the modem to be transparent...I used another router.
 
If the modem/router combo has ethernet ports you can just try to run the WAN ethernet line from the new router into the LAN ethernet port on the AT&T combo router. Turn off the wireless on the old router and give that a try.

I'm not sure if that's the best configuration but should be good enough to tell you if that's the problem.
 
I've had AT&T Uverse TV and internet for the last 2 years. I've had field techs come to my house too many times to count. The 2Wire has been replaced multiple times.

I would like to separate the modem from the router as the 2Wire is an all-in-one unit. I would like to add my own router as this will be light years better than the piece of crap 2Wire AT&T gave me. Anyway, to separate the modem and router unit, AT&T said I need to get a DSL line. What would you guys recommend?

I just want to get internet that works. I am seeing 100+ ms ping times using speedtest.net and about 6 to 8 ms of jitter using pingtest.net. Connection get a 'B' on pingtest.net. My main concern is this is affecting my online gaming.

There isn't FIOS in my area either. We have AT&T, Comcast, and some other small cable companies.

That's utter bullshit you can use a third party router just fine , I did for 3 years of U-Verse service.
 
I wouldn't be too sure it is the router. Where I work, we had AT@T DSL for the guest line. Pings were always over 300ms.

I even tried replacing the crappy modem that came from AT&T after it finally died with a Netgear DGND3700 and it didn't help one bit.

I do agree that AT&T is CRAP... almost every time I have tried to call them here in Alabama, the hold time is 1 hour or more.

If I were you, I would go with Comcast. I am not sure how it is where you live, but once they actually get it setup properly it shouldn't give you any problems.

In Arizona Comcast is great, in Alabama, the first place I had it installed, I had to have them come out 6 times before they finally got it fixed... then when they got it fixed, the tech told me it was because a test filter had been installed on the line a few months before... we hadn't even had the service for a month.. and the house had never had Comcast hooked up to it before that.

The other house we had it setup on, the installer didn't hook up the ground and it would take around 45 minutes to 1.5 hours for the modem to actually connect. We are still afraid to reboot the modem in fear that it will have trouble reconnecting. Once it is connected though, it never gives us any problems.
 
You can't have a U-Verse line (VDSL) and a different DSL line running at the same time. That's just how it is...

U-Verse sucks for online gaming period. At&t forces users to use Interleaving which helps with the TV aspect of the service but it introduces latency in the process. You can not turn it off as its required to run the service.

I would recommend that if online game is completely critical that you go with another ISP as U-Verse always has higher pings due to the nature of the service. However seeing 100+ ms from speed test servers is probably meaning that something is up with your line and it may need to be checked out on site to see if its getting the proper signal without a lot of line fuzz coming through. Sometimes its can be an issue dealing with the filter and a simple replacement can sometimes fix it.

My pings through U-verse were around 20-30ms to speed test servers.
 
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^^
I've had outside line techs come and check the line more than I can remember. They probably replaced the router at least 5 to 6 times. When the techs come, they say "line looks good" and they're out. I hate Uverse internet so much I can't stand it.

Anyway, here is what I am getting when I run traceroute against a google server, took about 4 minutes to complete:

Code:
traceroute 74.125.227.20
traceroute to 74.125.227.20 (74.125.227.20), 64 hops max, 40 byte packets
 1  homeportal (192.168.1.254)  				3.905 ms  	7.438 ms  	5.735 ms
 2  108-196-0-2.lightspeed.ltrkar.sbcglobal.net (108.196.0.2)  	27.038 ms  	25.275 ms  	24.963 ms
 3  * * *
 4  151.164.92.172 (151.164.92.172)  	26.575 ms  	25.564 ms  	28.421 ms
 5  151.164.99.133 (151.164.99.133)  	42.862 ms  	40.559 ms  	40.480 ms
 6  gar3.cgcil.ip.att.net (12.122.79.85)  68.296 ms  	41.396 ms  	41.125 ms
 7  cr84.cgcil.ip.att.net (12.122.132.210) 43.887 ms  	41.484 ms  	41.924 ms
 8  cr2.cgcil.ip.att.net (12.123.7.250)  48.671 ms  	45.184 ms  	44.573 ms
 9  gar1.mpsmn.ip.att.net (12.122.132.81)  46.765 ms  	42.725 ms  	40.291 ms
10  12.248.29.26 (12.248.29.26)  	41.410 ms  	43.336 ms  	41.818 ms
11  209.85.254.128 (209.85.254.128)  	46.789 ms  	48.970 ms  	46.284 ms
12  209.85.242.215 (209.85.242.215)  	59.629 ms 	72.14.239.90 (72.14.239.90)  	187.265 ms  	58.523 ms
13  72.14.233.86 (72.14.233.86)  	88.840 ms 72.14.238.242 (72.14.238.242)  	65.960 ms 72.14.233.86 (72.14.233.86)  	59.497 ms
14  72.14.237.218 (72.14.237.218)  	58.446 ms 72.14.237.214 (72.14.237.214)  	59.409 ms 72.14.237.218 (72.14.237.218)  58.064 ms
15  216.239.47.54 (216.239.47.54)  	58.123 ms  	62.965 ms  	59.221 ms
16  dfw06s03-in-f20.1e100.net (74.125.227.20)  	58.394 ms  	58.102 ms  	58.235 ms

So have two choices. I can try "DMZ mode" on the uverse shit router and hook up my own. As one poster noted, this will probably not help. Second, I can get Comcast internet. I'm afraid if I get Comcast it wont necessarily solve my problem. What you guys think? Is 6 to 8 ms of jitter significant?

Does "DMZ mode" pass all traffic through without going through the router? Does the traffic come directly from modem?

BTW, Can you use your own router with Comcast?
 
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Yes, you can use your own modem AND your own router with Comcast.

For the modem, get a Motorola SB 6121 or whatever their newest one is. Motorola also makes a modem/router combo that works well with Comcast.

A lot of people around here like the newer netgear routers, such as the WNDR3700 or similiar.

Edit: You should have way better latency with Comcast.

DSL services usually suck latency wise compared to cable.. at least everywhere I have ever lived they did.

Edit 2: Latency also depends on where the servers are located and what hops there ar in between you and the server you are connecting to.
When I was playing WoW, closer servers would give me around 40ms pings, while far away servers would give 150-200ms ping. This was with Comcast in Arizona and in Alabama.
 
I've had AT&T Uverse TV and internet for the last 2 years. I've had field techs come to my house too many times to count. The 2Wire has been replaced multiple times.

I would like to separate the modem from the router as the 2Wire is an all-in-one unit. I would like to add my own router as this will be light years better than the piece of crap 2Wire AT&T gave me. Anyway, to separate the modem and router unit, AT&T said I need to get a DSL line. What would you guys recommend?

I just want to get internet that works. I am seeing 100+ ms ping times using speedtest.net and about 6 to 8 ms of jitter using pingtest.net. Connection get a 'B' on pingtest.net. My main concern is this is affecting my online gaming.

There isn't FIOS in my area either. We have AT&T, Comcast, and some other small cable companies.

So what exactly is the issue with the service? What "doesn't work?"
 
You can't have a U-Verse line (VDSL) and a different DSL line running at the same time. That's just how it is...

U-Verse sucks for online gaming period. At&t forces users to use Interleaving which helps with the TV aspect of the service but it introduces latency in the process. You can not turn it off as its required to run the service.

I would recommend that if online game is completely critical that you go with another ISP as U-Verse always has higher pings due to the nature of the service. However seeing 100+ ms from speed test servers is probably meaning that something is up with your line and it may need to be checked out on site to see if its getting the proper signal without a lot of line fuzz coming through. Sometimes its can be an issue dealing with the filter and a simple replacement can sometimes fix it.

My pings through U-verse were around 20-30ms to speed test servers.

LOL, 20-30 ms ping you consider lousy...
 
Consider one of the smaller guys. They usually are much better to work with since their office is in the area and the guys doing the install probably live in your neighborhood. If you need something custom, I think you would have a much better shot getting it with them.
 
It's very easy to use your own router with AT&T U-Verse 2Wire gateway...I have that setup at home..and I have done many many many setups for clients.

Setup a computer behind your own router..log into its web admin..change its LAN IP so it is NOT in the 192.168.1.xxx range...meaning, make it 192.168.0.1 or 192.168.10.1 or 192.168.9.1 or 10.1.1.1 .or...well..you get the idea...s'long as it's NOT 192.168.1.something. Apply that setting...release/renew your computers IP.

Connect WAN port of your own router into one of the LAN ports on the 2Wire.
Power cycle the 2Wire..and after a minute...power cycle your own router.
Now...from your computer, log into both your routers web admin...and log into the 2Wire web admin at 192.168.1.254. (Yes you can log into the 2Wires web admin even when you're behind your own router). Notice on the WAN status section of your own router..it will have picked up a 192.169.1.xxx address (make note of this)

On the 2Wire...go to the settings/firewall tab
Go to the Applications/Pinholes/DMZ section below that.

See the list of devices connected to the 2Wire (basically what it's DHCP client list is)..you'll see the WAN port of your own router..may be identified by name, may just be it's MAC address and WAN IP address.(the one you made note of earlier)

High light it...and then scroll down towards the bottom of this page..and you'll see a radio button choice for Allow All Applications (DMZ Plus Mode). Click on this...and click on the "SAVE" button.

Now...flip over to your own routers web admin...and release/renew its WAN interface. It should now pick up the public IP address which your 2Wire previously had. The 2Wire is now kinda bridged..passing the public IP to your own device. Sometimes you have to do this a second time to make it stick. Sometimes you have to power cycle both devices..2Wire first...your own router second. I also disable its wireless while I'm in there.

The password for your 2Wire is on a sticker on it somewhere...usually the bottom of it.

I've changed routers/edge devices dozens of times...and I can get my own router to obtain the public IP address every single time, no problem. Same with setups for my clients..no problems.

And..gaming does not suck on U-Verse....my son and I are heavy online gamers...the latency is 5-10ms higher than pure DSL, but if your lines are good and your router is good...you can pound the crap out of this connection and it's stable as heck and can be great for gaming.

I hate the 2Wire units in general...but to be honest I've not had a single problem with mine and I've had it for over a year and a half now....it's been great, rock stable. Never had to have it replaced.
Of course...I plug all my network equipment into an APC UPS...which I've always done no matter what ISP I use..and I always do this for my clients also. Doing this seems to eliminate the "my modem fried and I had to replace it/wah wah/my router died again and I had to replace it" cries that I frequently see. //shrug
 
Thanks for all the replies. Alright, let me try and answer some questions here. First, the problem I am encountering is when I go to a web page, for example, I see a spinning dial (page loading) and it seems to take forever to load the page. BTW, I've got 18 MB down, although I see maybe around 14 to 15 down on a good day. Second problem is that the 2Wire has crapped itself multiple times. Third problem seems to be latency. It took that traceroute above 4+ minutes to complete and I have also noticed150+ ms ping times using the same traceroute. When I try speedtest.net I often get 120+ ms ping times.

For the modem, get a Motorola SB 6121 or whatever their newest one is. Motorola also makes a modem/router combo that works well with Comcast.

A lot of people around here like the newer netgear routers, such as the WNDR3700 or similiar.

Thanks for recommendation. Not sure what I am going to do yet, but if I go with Comcast, I'll check that setup out. Do you know what Motorola modem/combo is good?

LOL, 20-30 ms ping you consider lousy...

I wish mine were 20ms. That was from a different poster.

It's very easy to use your own router with AT&T U-Verse 2Wire gateway...I have that setup at home..and I have done many many many setups for clients.
Hey stonecat, I've tried the "DMZ mode" before. Problem is that I am not convinced the 2Wire still wont slow down the traffic to some degree since it still has to reroute traffic to that particular destination. What I mean by that is I have had multiple devices on the 2Wire and only had one device in DMZ mode. So it has to be able to route traffic to the appropriate device, thus traffic is still being routed by the 2Wire.


Got a mac, I'll see if I can borrow a windows box somehow and try that program out.
 
Run that tool without question. Great little program that can help identify a possible issue.

U-Verse is just not a great service if your a gamer , your pings will always be higher. However a I've seen players playing from Korea on US servers with 200+ ms connections smoke players with 10-15 ms connections so it isn't always about ping , its about good routing in general to each server , gateway. Unless you notice a massive drop in your ability to perform in a game because you encounter lots of latency (not being caused by conditions of the server you are connected to or other variables) then game on.

Honestly if it bothers you that much just switch to Comcast. Don't expect a better experience though , I also had them for years and they can be even worse to deal with than At&t , you'll just have to bite the bullet and see. If you have U-Verse hooked up to your 2WIRE via Ethernet (in other words NOT using your homes Coax) then come have Comcast setup service and they will just use the Coax in your home and see how it fairs against U-Verse over a month period if you don't mind a single month with increased cost. That way you can test both services against each other under real world conditions and make up your own mind.

But I would explore all possible options before I would consider this , try a PC out first and see how it performs. Not really much advice I can give you since you have a MAC.
 
Thanks for all the replies. Alright, let me try and answer some questions here. First, the problem I am encountering is when I go to a web page, for example, I see a spinning dial (page loading) and it seems to take forever to load the page. BTW, I've got 18 MB down, although I see maybe around 14 to 15 down on a good day. Second problem is that the 2Wire has crapped itself multiple times. Third problem seems to be latency. It took that traceroute above 4+ minutes to complete and I have also noticed150+ ms ping times using the same traceroute. When I try speedtest.net I often get 120+ ms ping times.

As much as I hate the 2Wire and I'd love to blame it....it's not adding latency, it's just passing that IP/subnet to another device. It's not doing any firewall features on that...so it's not doing much work at all. Pretty much just a dumb bridged modem at this point.

Guessing you have a signal problem from the local neighborhood UVerse box to your house..the copper from that box to your house.
I'm pretty lucky...I hardly have any copper..the U-Verse box for my neighborhood is diagonally across the street from me...probably 125 feet. So my 18 meg bundle will benchmark at a solid 18 megs all day all night any day of the week. Bridged to coax outside my house...coax runs down into my mancave where the 2Wire is. Freaking rock solid reliable. My 2Wire and router are on an APC 750 smart ups pro.

I'm on wireless right now with my laptop, I just did a modem.speedtest run to the Comcast test one state over in RI....38 ms. Did another test to Cox in another state MA...87ms. Did a 3rd test to Optimum in NY...43ms. Did a 4th test to NH.....42ms.

I'm happy.

Now..if Comcast were in my area...I'd be with them..I happen to like Comcast more because I work with so many Comcast peeps and they're rock solid and have local support, and Comcast blows the doors off of most other ISPs speedwise...even U-Verse. I had Comcast where I lived a few years ago and loved 'em. But where I live now...crappy smaller cable ISP...so I went with U-Verse. But gotta say..been very pleased with U-Verse.
 
Guessing you have a signal problem from the local neighborhood UVerse box to your house..the copper from that box to your house.

This is probably what is going on. Or maybe something is up with the AT&T servers. I dunno.

I got a message when I was logging into my email this morning that my connection was slow. Went to news page this morning took a full minute to load, even after the graphics loaded, the status bar on top was still spinning.

I go to speedtest.net and see normal speed results, between 12 and 17 Mb/s. However, the ping varies wildly.

Picture5-2.png


Something is messed up, I just don't know what.

:confused:
 
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You can't have a U-Verse line (VDSL) and a different DSL line running at the same time. That's just how it is...

Untrue. You can't order Uverse if you already have DSL (if its with AT&T directly then they will only upgrade you) or with another party you will have to disconnect it first. There is not a technical reason for this as there is no reason they cant both be used if they are on a different pair. You definitely can have AT&T uverse and DSL on the same premises if you get DSL added *after* uverse is installed. I know this for a fact as I have done it.



6-8 ms of jitter is absolutely nothing to worry about.

Wow really? That is crap IMHO and for many games is crappy. Most DSL connections i have dealt with is 1ms of jitter or a bit below and I get .1-.3ms of jitter on my FIOS.

To the OP: You can never get around using uverse's crappy ass 2wire gateway for routing functions so no way is a different router going to help you. I would probably just go cable or DSL. Unfortunately DSL will likely only help your latency by 10-15ms and it looks like uverse routing is crap where you live. You might want to see if there are other ISPs that can use AT&T's line but not just a reseller. For example where I live dslextreme and sonic.net were available both which had different routing from AT&T.

Also OP I have heard issues with that 2wire junk and DNS forwarding and what not. Your issues sound like they could be DNS cause your speedtest.net showed full up/down speeds which would not be the casae if you were getting packetloss or something (results would be crap). I would try using a third party DNS (like openDNS) manually set on your computer to see if browsing is improved.
 
To the OP: You can never get around using uverse's crappy ass 2wire gateway for routing functions so no way is a different router going to help you.

I agree, even in DMZ mode, the 2wire is preforming some routing.

I would probably just go cable or DSL. Unfortunately DSL will likely only help your latency by 10-15ms and it looks like uverse routing is crap where you live. You might want to see if there are other ISPs that can use AT&T's line but not just a reseller. For example where I live dslextreme and sonic.net were available both which had different routing from AT&T.

I am going to keep Uverse TV but I am going to go with Comcast internet. However, I don't know if Comcast uses different routing.

Also OP I have heard issues with that 2wire junk and DNS forwarding and what not. Your issues sound like they could be DNS cause your speedtest.net showed full up/down speeds which would not be the casae if you were getting packetloss or something (results would be crap). I would try using a third party DNS (like openDNS) manually set on your computer to see if browsing is improved.

I tried using openDNS and the google DNS servers. Problem is, my network setting has the AT&T DNS as the default and I can't change it. I added the openDNS and google DNS server IPs but they are secondary in the list

Also, pingtest.net does not show any packet loss but it shows 6-8 ms of jitter. I spoke to AT&T Tier 2 support yesterday and they said there is interference on the line due to grounding/bonding issues. No idea what that means but everytime I call the techs come out and can't find anything.
 
Grounding/bonding issues means the last mile copper to your residence needs to be line checked at the site and they need to find where its gaining interference or leaking. Sometimes its a simple filter that can fix it and sometimes its far worse. Did that tier 2 tech offer to send out someone to directly check the line for that issue? I mean if you brought the tech inside and showed him your pings and jitter issues he should check your panel at your home and see what kind of signal your line is getting. Maybe the tech who installed the service did a poor job of terminating the connections , entirely possible.

Comcast uses a totally different infrastructure than U-Verse. U-Verse is VDSL/ADSL2+ FTTN (Fiber To The Node) so the last 3,200+ feet are copper only to the majority of its customers (its why they have VRAD's all over town) and sometimes its also FTTP which is fiber right to your apartment building or house , it varies depending on the location. Comcast uses almost entirely copper (from what I understand) up to the node so FTTN and neither company uses each others lines. However there are more differences but its mostly lots of technical information that won't mean anything to you.

Comcast will likely provide you with a better experience but the service being that its cable based it will have its ups and downs. I personally experience 2-3 outages with U-Verse over 3+ years and with Comcast I experienced hundreds so I can't give you any positive information there.

The reality is for most people there is one quality provider for there home and sometimes you have to play the game to figure that out by switching between providers. But maybe Comcast will work out better for you than U-Verse which obviously isn't.
 
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I would switch from AT&T and go to Comcast.
Cable crushes DSL any day and better quality.

Currently torrenting and listening to a radio stream.

 
Problem is, Tier 2 says one thing and the tech comes out and says another. Line looks fine, I don't see any problems...BS...BS...BS...

Anyway, I heard about Comcast's outages which is not good. I can't stay with Uverse though, it's at the point where I want to throw the damn router out the window.
 
I tried using openDNS and the google DNS servers. Problem is, my network setting has the AT&T DNS as the default and I can't change it. I added the openDNS and google DNS server IPs but they are secondary in the list
.

This doesn't quite make sense. You mean change it on the router? If that is where you were then don't do it there because it still has the problem with DNS forwarding by the router. You want to actually change it on the computer you are using. I cant see why you could ever be prevented from changing it/forced to use AT&T's on your computer?
 
No I mean the computer. I am using a Mac and it is getting it's DNS information from the router. I can't change on the router (tried) and can't change it on the computer either. I have no idea why.

This doesn't quite make sense. You mean change it on the router? If that is where you were then don't do it there because it still has the problem with DNS forwarding by the router. You want to actually change it on the computer you are using. I cant see why you could ever be prevented from changing it/forced to use AT&T's on your computer?
 
No I mean the computer. I am using a Mac and it is getting it's DNS information from the router. I can't change on the router (tried) and can't change it on the computer either. I have no idea why.

You definitely should be able to change the DNS servers on macintosh. If not from its control panel then manually via terminal and sudo pico /etc/resolv.conf. That being said I specifically remember the 2wire gateway having an issue with macs that was DNS (almost exactly like the issue you are describing).

Also have you tried doing it the way opendns says to:

https://store.opendns.com/setup/computer/

Edit:

Here is a thread about the DNS issue which mainly just effects some people on macs:

http://www.dslreports.com/forum/r21748105-Uverse-2Wire-Wireless-Apple-Problem-Solution
 
I tried using openDNS and the google DNS servers. Problem is, my network setting has the AT&T DNS as the default and I can't change it. I added the openDNS and google DNS server IPs but they are secondary in the list.

Just use your own router, put your router in DMZ Plus mode so the 2Wire effectively becomes bridged...now you have 100% control of your DHCP and DNS.
 
Just use your own router, put your router in DMZ Plus mode so the 2Wire effectively becomes bridged...now you have 100% control of your DHCP and DNS.

I couldn't get 2wires 'DMZ plus' mode to work with a lot of things so I would suggest against doing this as even the DMZ mode is crap on 2wire.
 
I couldn't get 2wires 'DMZ plus' mode to work with a lot of things so I would suggest against doing this as even the DMZ mode is crap on 2wire.

I've done quite a few of that setup, had no problems. Dunno what you're doing or not doing to make it not work for you... //shrugs
 
Check for packet loss over a period of at least an hour. Packet loss/delay explains your available speed but poor performance.
 
I've done quite a few of that setup, had no problems. Dunno what you're doing or not doing to make it not work for you... //shrugs

The problem is how its based off 'hostnames' of DHCP clients and what not which is a stupid way to do it IMHO. No way to simply do a real simple always works DMZ via IP address.
 
The problem is how its based off 'hostnames' of DHCP clients and what not which is a stupid way to do it IMHO. No way to simply do a real simple always works DMZ via IP address.

Dunno why that's such an obstacle for you...even if for some reason you never understood "host names"...it also shows the IP address of DHCP clients. So...if hostnames are confusing you for some reason, just look at the WAN IP address of the router you're trying to DMZ (takes what...10 more seconds to open up a new tab in your browser and log into your router and head to the Status section)....and presto...compare the IP leased from the 2Wire..to the 2Wires DHCP client list. BAM..there's your answer. And if those 2 easy methods stump you...I'm pretty sure the 2Wires DHCP client list also shows the MAC address of clients, and you can reference your routers web admin page for that also.

I'm leaving in about an hour to go do another U-Verse setup for a branch office of a client of mine that has a wide area network with VPN tunnels 'tween the sites. This office is currently on Comcast, but they bundled in an AT&T dealio and having me switch them over to U-Verse. They have an Untangle unit doing an OpenVPN tunnel to their main office in Manhatten..and I'll very simply DMZ Plus the Untangle and it'll have the public IP in a matter of minutes..and I'll a quick DNS update and things will be back up in no time. No sweat!
 
LOL, like hostnames confuse me. The reasaon I put it in '' is because its not really a hostname of the machine just something it gets via DHCP. Unfortunately not all *nix DHCP clients work great with that shitty 2wire box. Sure maybe for all the noobs running windows its fine but I could not get the DMZ to be sticky and reliable is my point. If they just had a simple way to forwad DMZ to an IP address (instead of their stupid unreliable hostname method) then it would be a lot better.

That 2wire is a piece of shit.
 
On my 3rd 2wire 2701 in 4 years. I'd be more pissed if they weren't so cheap on craigslist ... haven't paid more than $30 for a replacement yet.
 
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