Thought I'd share a story that recently happened. Bought a Refurb RMA replacement GTX 980ti from an Ebay seller that did not test the card apparently. Came here looking perfect and was dead out of the box, no display. Ebay seller wanted me to RMA to Asus.. I laughed and said sure pay for the shipping. Received RMA approval from Asus. I was completely honest and told them it was someone else's RMA replacement card. Looks mint but doesn't work on any system, no display. They approve the RMA and I told them my concerns with Asus damaging cards and its painful RMA process overall. The rep informed me that she would make sure that my experience is exactly the opposite. So I sent my card in and a week later I receive a shipment notification that they are sending me a GTX 1070 Strix as a replacement. I will report back once this card gets in my hands but I think Asus may be turning a new leaf on RMA service.