Because there is a level of expectation from the customer on buying things sight unseen from a 'reputable' e-tailer like Newegg. These excuses of low paid, non-caring warehouse employees is excuse making and it needs to stop right now. This is the type of complacency that started this problem in the first place and Newegg should do everything in their power to stop it. They would save a ton of money from this type of fraud and abuse alone if they trained their warehouse staff to give a shit about what they are sending out from their own warehouses or drop-ships. All this does is cement in the mind of a customer that Newegg is nothing more than a careless middle-man. There is a distinction about buying products sight unseen as opposed to direct retail sight-on-scene. What's the point of efficiency if you lose the money on returns, RMA's, and counterfeit/fake product? I don't care if it happens all the time or not, what you are in essence are advocating is complacency and mediocrity. You should be ashamed. You should always give and expect excellence at all levels whether you think people/companies can give it or not.
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Anyone ever order a retail 920 and get...
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Because there is a level of expectation from the customer on buying things sight unseen from a 'reputable' e-tailer like Newegg. These excuses of low paid, non-caring warehouse employees is excuse making and it needs to stop right now. This is the type of complacency that started this problem in the first place and Newegg should do everything in their power to stop it. They would save a ton of money from this type of fraud and abuse alone if they trained their warehouse staff to give a shit about what they are sending out from their own warehouses or drop-ships. All this does is cement in the mind of a customer that Newegg is nothing more than a careless middle-man. There is a distinction about buying products sight unseen as opposed to direct retail sight-on-scene. What's the point of efficiency if you lose the money on returns, RMA's, and counterfeit/fake product? I don't care if it happens all the time or not, what you are in essence are advocating is complacency and mediocrity. You should be ashamed. You should always give and expect excellence at all levels whether you think people/companies can give it or not.
Are you daft? Do you think people care that this came from D&H? No. They care that it came from Newegg because that's who they ordered from. Jesus Christ. Get a fucking clue. You and people like you in this thread have done everything in their power to minimize this issue and for what? What are you gaining by doing that? Can't you ask for excellence from anyone you do business with? That's what I expect. If you want to be shit on and then lied to about it then that's your problem, but don't try to give me a prostate exam with both your hands on my shoulders, because your excuse making is the equivalent of that.
Hey, I'm union hater. I don't like them. However, that being said, everyone should excel and exceed what they do at their job. People should expect excellence at all levels, union labor, non-union labor, white collar, blue collar. It's about doing excellent work from a ditch digger or the guy flipping burgers. Do the job, do it with excellence, do it right. That's what this is about not accepting complacency and getting it.
Not_So_Hard
Limp Gawd
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Talk about your "strong words"... Now what logical reason would any business have to "grind and axe with an ex-advertiser?" This is not High School; [H]ardOCP is a business. Websites depend on advertising and would not want to jeopardize their relationships with existing advertisers by "grinding an axe" with former advertisers.
In my opinion, nothing that I have read that Kyle or any representative of [H]ardOCP has posted has been untrue or deceptive. They give you the straight facts with no bullsh*t.
I for one appreciate honesty. Newegg has certainly been doing the right thing (by law) and is replacing any shipped counterfeits. But to continue calling them "demo units" is very much like saying "I did not have sexual relations with that woman"... and we all know how that turned out.
cageymaru
Fully [H]
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I return products under warranty to the manufacturer sometimes. Because most of the time they prefer to receive them rather than the seller.
NewEgg is saying these are Official Intel Demo Units. That means that if I have a warranty problem with what I received, then I can also see Intel about it.
That means Intel would be liable if say... The box wasn't labeled DEMO... And I stuck it in my motherboard and fried it. It's not NewEgg's fault that Intel didn't properly label the box DEMO UNIT. It's Intel's negligence.
And makes them culpable. And that's wrong on NewEgg's part to do so.
Cageymaru
NewEgg is saying these are Official Intel Demo Units. That means that if I have a warranty problem with what I received, then I can also see Intel about it.
That means Intel would be liable if say... The box wasn't labeled DEMO... And I stuck it in my motherboard and fried it. It's not NewEgg's fault that Intel didn't properly label the box DEMO UNIT. It's Intel's negligence.
And makes them culpable. And that's wrong on NewEgg's part to do so.
Cageymaru
This still doesn't explain Newegg's press release. Did Newegg intentionally lie in their press release? All indications are yes. If they didn't have the full scope of knowledge on what happened, then they lied by omission. They implicated two other companies in this mess. One of which is pretty pissed off right now. I'll let you guess which. You still haven't address that.
Here you go, did it fairly quickly so please excuse a few misspellings.
http://www.youtube.com/watch?v=TQrAOQ4TzQc
OK, that was funny. But dammit, of all the languages in the world, I had to know German, or it would've been hilarious. Still thou, well done.
And I still trust NewEgg, heck, almost all the parts in both my gaming rigs are from there (except the cases), and I'm sure I'll be saying the same when I build a third gaming rig. I just wish they wouldn't have gone with demo boxes...
So in other words Curtis, you would like to be taken advantage of and then lied to and then have to take your own time, which I assume has value and/or worth and then take care of it yourself through their excellent customer service department. And if they tell you, sorry, we can't help you, then what do you? Take it like a man?
Stick to the facts as they are presented and were presented. You are talking about this as if you know. You don't. Go read Neweggs press release and juxtapose that to what Intel and D&H are now saying and doing and you will see that your 'issue' is nonsense.
griff30
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Im loving how people are defending Newegg and cutting down Kyle for reporting it.
A guy got on his forum got fucked, Kyle investigated and reported it. So what if they sent him the real thing shortly thereafter. The guy originally got FUCKED. Ever get the wrong thing at the drive through? You have to get back in the car after getting home go back and complain before they give you the correct food. IF they didnt spit in it. You got screwed. Maybe they replaced it but it was a damn inconvieniece and your money and time that got fucked.
In this case it was a scam and shady buisness practices.
I remember when Directron got screwed on this and many forums, where you could not make reference to them or you post was edited. Hope that happens here. Suck it shills!
A guy got on his forum got fucked, Kyle investigated and reported it. So what if they sent him the real thing shortly thereafter. The guy originally got FUCKED. Ever get the wrong thing at the drive through? You have to get back in the car after getting home go back and complain before they give you the correct food. IF they didnt spit in it. You got screwed. Maybe they replaced it but it was a damn inconvieniece and your money and time that got fucked.
In this case it was a scam and shady buisness practices.
I remember when Directron got screwed on this and many forums, where you could not make reference to them or you post was edited. Hope that happens here. Suck it shills!
robble
Supreme [H]ardness
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Some people keep spouting "official intel demo boxes" I don't remember reading the word official from the egg.. did I miss it somewhere?
and big deal about NE first saying demo. They probably didn't have a clue as to how big an issue this was when they first heard of it.
and to the people that keep speweing out "newegg shouldn't be buying stuff from the gray market". How do you know they buy stuff from the gray market? You don't.
really, a bunch of whining over nothing.
and big deal about NE first saying demo. They probably didn't have a clue as to how big an issue this was when they first heard of it.
and to the people that keep speweing out "newegg shouldn't be buying stuff from the gray market". How do you know they buy stuff from the gray market? You don't.
really, a bunch of whining over nothing.
enlightenedby42
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This is one of the craziest computer hardware stories I've ever seen.
I think they made a big mistake with that demo unit shit. At first, it looked like a crazy but fairly understandable mistake. Now, something looks flat out fishy with one of the largest and most reputable sellers in the business.
I'm enormously interested to see how this plays out. Talk about an epic scandal.
I think they made a big mistake with that demo unit shit. At first, it looked like a crazy but fairly understandable mistake. Now, something looks flat out fishy with one of the largest and most reputable sellers in the business.
I'm enormously interested to see how this plays out. Talk about an epic scandal.
Go read their press release. What the fuck is wrong with you people? I have never seen a case of conclusion jumping in my life outside of this story.
griff30
Supreme [H]ardness
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I keep recalling scenes from "Goodfellas" where the mob was getting half the stuff going through the airports and truck suppliers. Makes me wonder how many "Shell-Shocker" deals was merchandice that "fell-off-the-truck"....
After Kyle's last response to me, in which he accused overclockers.com of plagiarism, I am gracefully stepping out of this discussion.
Let it be known that Kyle's legal counsel has not contacted me yet regarding any copyright issues. I can only assume that is because his response to me was based out of anger and not fact.
I have said my piece which you quoted, and I stand by it. We'll see how this shakes out eventually, time is the greatest clarifier. In the meantime, I'll continue voting with my browser and visiting news outlets which present fact without seasoning their presentation with undisclosed prejudice.
Hornet
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They are a reputable retailer so no doubt they will handle it correctly on the customers side.
The problem here for many is that Newegg now appears to be dishonest in explaining the whole situation. Its not about what they call it, its about what they said that now makes them look like they were trying to quickly cover it up without letting the consumers know what really happened.
Personally, I think its an honest mistake on Newegg part, but they should have come clean about it. The best thing for them to say is that they are investigating the issue or something like that. If they didn't know whats going on, just admit it, nothing wrong with that. Its wrong if they simply created up a cover story, that's lying.
Wow. Is this what it's come to? Now you are lying about what I said. I'm not crucifying Newegg and I've never said I will never buy from them again. What I did say is that they put out a press release and they have clearly lied in it. They have internal QC/process issues to sort out. They implicated Intel in that press release. Intel has since repudiated what Newegg has said in their own press release. I've bought from them for years. Had one issue, they corrected it. But their credibility has been eroded by this, which will make me consider buying from them, not that I will never buy from them. Understand the distinction, okay?
Well, then maybe you should get a job at their PR firm and do what you said because that is clearly what did not happen in this case and that's a real problem for them. If they are willing to lie about this, what else are they doing that we should know about, hmm? You aren't making a case for them, you are only bolstering my claim that I've made since I entered this thread. The truth has a way of doing that you know.
You are now clearly admitting through implication that Newegg has lied because they are still sticking to their story even after Intel has clearly set the record straight. Thanks for the vindication.
Then I still don't get why you are angry at me, when you've clearly outlined Newegg lying. Oh well, this is what happens in discussions like this people miscue and misconstrue all kinds of things just so they can have their say without contributing a thing to the discussion. I've been consistent in what I've said from my first posting in this thread. The facts bear this out. Thanks for playing.
I'm not seeing what the big deal is. Other than maybe newegg made a misstep saying it was a demo unit mistakenly shipped to them from their supplier instead of simply saying some counterfeit product slipped through from the supplier. I've been buying most of my computer parts from the egg since they opened and other than their issues with not packaging hard driver as thoroughly as they should on occasion, they're fantastic. They ship quickly and any time I've had a problem their customer service has been superb. I know this little episode will have absolutely no effect on my trust in buying products from Newegg in the future.
nobody_here
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pretty obvious to me
newegg unknowingly flogged a bunch of fake cpu's
they don't want to lose their good standing with their distributor or Intel, so they give a press release saying what was probably and most likely advised to them by Intel and or said distributor, so they do, anything else damages their relationship with their source/s
someone at Intel slips up and makes the statement that these are NOT demo units, making Newegg out to be a liar
now Newegg is probably waiting for Intel to make it right with their own public statement, coving Newegg and themselves and the distributor in the process while trying to keep hush hush the REAL question in everyone's mind......Where are the real CPU's?
seems pretty obvious to me, if you think about the supply chain or know anything about it....there's a freight dock somewhere with a forklift driver or truck driver who has been thinking about this a long time, planned it out, had the ability to make the swap very quickly and discreetly, and if they were smart already had buyers waiting to receive delivery of said hot cpu's.....they turned a quick buck, someone else made a little too....its not hard to envision if you have ever spent any time inside a freight terminal.....
newegg unknowingly flogged a bunch of fake cpu's
they don't want to lose their good standing with their distributor or Intel, so they give a press release saying what was probably and most likely advised to them by Intel and or said distributor, so they do, anything else damages their relationship with their source/s
someone at Intel slips up and makes the statement that these are NOT demo units, making Newegg out to be a liar
now Newegg is probably waiting for Intel to make it right with their own public statement, coving Newegg and themselves and the distributor in the process while trying to keep hush hush the REAL question in everyone's mind......Where are the real CPU's?
seems pretty obvious to me, if you think about the supply chain or know anything about it....there's a freight dock somewhere with a forklift driver or truck driver who has been thinking about this a long time, planned it out, had the ability to make the swap very quickly and discreetly, and if they were smart already had buyers waiting to receive delivery of said hot cpu's.....they turned a quick buck, someone else made a little too....its not hard to envision if you have ever spent any time inside a freight terminal.....
http://gizmodo.com/5488699/newegg-confirms-that-counterfeit-intel-core-i7-processors-were-shipped
Gizmodo is saying that Newegg is now saying that they were fakes and it wasn't D&H to blame.
Gizmodo is saying that Newegg is now saying that they were fakes and it wasn't D&H to blame.
Did you practice that little bit of speech before you wrote it? Man, talk about back-handed conclusions. The facts are clear, read the press release. Read Intels conclusions. I assume you have and if you did, you will see the seasoning has come from Newegg, not [H]. People are complaining about the headline. Fuck the headline, that isn't what is being discussed. It's the content of what Newegg has said. If you don't like that, then slink away waiting for your 'time' to meet out what you think the 'facts' should be. I'm NOT defending Kyle by the way. He's a big boy who can take care of his own issues. I'm talking directly to what Newegg has said in their own official words. They can still fix this. They choose not to much to their detriment and you have the nerve to pretend to back out of this and hedge your bets that some other facts will be presented? Go vote with your browser indeed.
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Which begs the question: Why the hell did D&H not send a letter to H and the other site (who's name I can't remember) stating that they weren't the ones that sent the CPUs out instead of jumping right away to C&D letters? Would have cleared up that mess right away.
griff30
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Like I said...I keep recalling scenes from "Goodfellas" where the mob was getting half the stuff going through the airports and truck suppliers. Makes me wonder how many "Shell-Shocker" deals was merchandice that "fell-off-the-truck"....LOL.
KaltSystems
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Sure..."IPEX" is just their fictional supplier created for situations like this. Lies!
JKProblem for Newegg then isn't it? They are the last to see these parts before the customer gets them. This is their responsibility. No one seems to understand this.
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So it is ASI they are blaming.
griff30
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Actually its a MAJOR problem and the law is involved now...
1st. Thanks for the info
"Do you really think Intel would make a "demo" unit like we saw? Intel can at least check spelling." -Kyle
Lets ask Nvidia if they would really make a 'demo' like we saw? Anyone have some wood screws?
I think if D&H told Newegg that they were demos they're pretty much stuck with calling them "apparently" demos legally until an official investigation as to their entry into the supply chain is concluded. I know we're talking if it looks like a duck and acts like a duck, but we're not dealing with reality, we're dealing with law..... maybe. IANAL. :>
"Do you really think Intel would make a "demo" unit like we saw? Intel can at least check spelling." -Kyle
Lets ask Nvidia if they would really make a 'demo' like we saw? Anyone have some wood screws?
I think if D&H told Newegg that they were demos they're pretty much stuck with calling them "apparently" demos legally until an official investigation as to their entry into the supply chain is concluded. I know we're talking if it looks like a duck and acts like a duck, but we're not dealing with reality, we're dealing with law..... maybe. IANAL. :>
Loki Sunrider
Weaksauce
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LATEST HEADLINE NEWS !!
NEW SECURITY CAMERA FOOTAGE OF BACK ALLEY SALES OF FAKE PROCESSORS AT D&H DISTRIBUTING !!
You don't want to miss this. Theives are caught selling the fake processors right off the back of a semi-truck and police show up to arrest them.
It's right here for viewing:
http://www.youtube.com/watch?v=8FuO...2A307B78A&playnext=1&playnext_from=PL&index=5
NEW SECURITY CAMERA FOOTAGE OF BACK ALLEY SALES OF FAKE PROCESSORS AT D&H DISTRIBUTING !!
You don't want to miss this. Theives are caught selling the fake processors right off the back of a semi-truck and police show up to arrest them.
It's right here for viewing:
http://www.youtube.com/watch?v=8FuO...2A307B78A&playnext=1&playnext_from=PL&index=5
http://gizmodo.com/5488699/newegg-confirms-that-counterfeit-intel-core-i7-processors-were-shipped
Going back to the [H] article, then
hahahahahahahhahaha "The question left is how exactly did D&H get 300 counterfeit CPUs into its inventory?" Perhaps they were willed there by an overactive faith in unconfirmed forum posts? I guess until [H] changes their story, they're LYING TO US.
Going back to the [H] article, then
hahahahahahahhahaha "The question left is how exactly did D&H get 300 counterfeit CPUs into its inventory?" Perhaps they were willed there by an overactive faith in unconfirmed forum posts? I guess until [H] changes their story, they're LYING TO US.
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Are you high? Who else do you not think this affected. <insert jeopardy music here> Oh, I don't know. THE CUSTOMER PERHAPS?!?!!?
And this absolves Newegg's press release how?
Ignorance is bliss isn't it?
Puchi Kitsune
n00b
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Not_So_Hard
Limp Gawd
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Sure..."IPEX" is just their fictional supplier created for situations like this. Lies!
MG! Doesn't Apple own the iPEX?!? It's all starting to make sense! (just kidding!)As posted on Gizmodo (in partial):
"Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question."
It actually makes sense now... D and H sent out C and D letters because D and H wasn't the supplier.
You can bet that Intel will be following up with IPEX to determine where the counterfeits entered the supply chain...
elektronisch
2[H]4U
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What is even more amazing, to me, is that PC Mag is still around. Astonishing.
As posted on Gizmodo (in partial):
"Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question."
It actually makes sense now... D and H sent out C and D letters because D and H wasn't the supplier.
You can bet that Intel will be following up with IPEX to determine where the counterfeits entered the supply chain...
Instead of C&D notices which only serves to make them seem more guilty, they should have just outright said they weren't the supplier.
Here are the facts:
Nix shows off how he got swindled. Thread gets big. Kyle puts it on the front page for others to see and share in the discussion. Newegg puts out a press release a day or two later that implicates Intel. Drama ensues. People conclusion jump, make false accusations, and can't stick to the facts. C&D is issued by D&H, nothing will come of it because the facts are presented as they happen.
You see, everyone, including me, you, Kyle, whoever is actually a reporter. We see something happen, we report it as it happens. This is what Kyle has done. His opinions on the matter are his, based on the facts as they are presented. He has to live with those opinions or die by them.
No grinding here. Either Newegg should get new PR or clearly their PR sucks donkey balls and doesn't understand what they are saying or from whom. In either case, this is their official stance. How else do want people to take it. The PR is official. Should we surmise something else? The problem is that they attached Intel's name to the 'demo' box issue. So what are you defending again?
And yet you are worried about the 'tone' of the presented facts instead of the actual facts as they are presented. Are you seeing a problem here?
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