Anyone ever get the wrong model card back from an EVGA RMA?

Discussion in 'nVidia Flavor' started by Nexus6, Jul 28, 2018.

  1. Nexus6

    Nexus6 Limp Gawd

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    So I had to RMA my 1080ti FTW3 6696 (1569 base clock).

    The card I have now identifies as a 6694 (stock clock 1480MHz/DT model) according to GPUz and Precision X. The EVGA sticker on the back says 6696.

    I only just discovered this after I return shipped my old card (bad fan bearing).

    lChRGti.jpg

    1PUFv4m.png
     
  2. DrLobotomy

    DrLobotomy [H]ardness Supreme

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    In a way I guess I could say. Although it has been a while. I RMA'd one of my GTX660 SC's and although I got back the same model card, it had diff RAM chips on it. So one card has Samsung RAM and the other has Hynix.

    My SLI has been working fine for 5-6 years now since the new card died after only a month so I guess no harm no foul.

    Having a lower clock speed and an apparent sticker swap seems kinda shady to me, but I am not super familiar with the differences they use among models.

    Send them an email and ask them whats up. Its not like they can take away your birthday or anything.:D
     
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  3. ZeqOBpf6

    ZeqOBpf6 Limp Gawd

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    That's pretty interesting. They might even want to know just to prevent the issue from happening again.

    too much friggin overlap.
     
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  4. Archaea

    Archaea [H]ardForum Junkie

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    I doubt it was intentional. EVGA has great customer support. Write them back and let them know.
     
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  5. _l_

    _l_ [H]ard|Gawd

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    they have a FREE 24/7 tech phone line (except holidays)? Why didn't you call them before posting?

    That's what I thought :barefoot:
     
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  6. Nexus6

    Nexus6 Limp Gawd

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    Am I crapping on EVGA? No. I'm sure it was a mistake and I'm sure they're going to fix it. It's a curious one however and I was wondering if anyone had seen anything like it.

    Was it flashed with the wrong BIOS? Or did the wrong sticker get applied to the inventory? It's just interesting. Calm down. EVGA doesn't need an internet defense force.
     
  7. TangledThornz

    TangledThornz Limp Gawd

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    Speaking from experience with my EVGA PSU RMA I doubt you would get the exact model back if its not available, just something close to it. I think their fine print details that.
     
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  8. _l_

    _l_ [H]ard|Gawd

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    I knew I should have wore my boots before just now coming into this thread :cautious:
     
  9. DejaWiz

    DejaWiz Oracle of Unfortunate Truths

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    I'd be pissed if my top of the food chain 980Ti Classified needed an RMA and I got back a lower tier SC+ or FTW...fuck that. There's a reason I spent the extra money on the top dog (directly from eVGA, at that), and I'd expect the absolute best customer service in return for paying that extra up-front cost.


    Nexus6, I recommend contacting eVGA to let them know that what was sent to you is not what you purchased:

    11G-P4-6696-KR (yours)
    GTX 1080Ti FTW3 Gaming
    Base Clock: 1569 MHz
    Boost Clock: 1683 MHz
    Fill Rate: 351.5 GT/s

    11G-P4-6696-KR (theirs)
    GTX 1080Ti FTW3 DT
    Base Clock: 1480 MHz
    Boost Clock: 1582 MHz
    Fill Rate: 331.5 GT/s

    ...that's a bit of a performance discrepancy (about 5% fill rate, granted) that I recommend you not accept since it's a downgrade (that comes with a lower MSRP) vs the specific GPU you opened your wallet for.
     
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  10. Furious_Styles

    Furious_Styles Gawd

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    Kind of related: I have a MSI that has a bad fan bearing and contacted support about it. Asked if they would just send me a replacement fan and I'll install it myself. I think RMAing is ridiculous for one fan. Nope though they won't do it. Anyone know if EVGA does?
     
  11. eclypse

    eclypse 2[H]4U

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    They will most likely ship you the right one and give you a label to ship the wrong one back on there dime.
     
  12. cjcox

    cjcox Gawd

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    I sent off a board to them and they returned it back to me without fixing. All it cost me was time and shipping costs. I don't buy EVGA for that reason. Worthless warranty.
     
  13. DanNeely

    DanNeely 2[H]4U

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    I've seen enough of this sort of thread in the past that I'm almost certain that's what happened, and that the OPs options will be limited to sending it back and hoping something closer is available when it arrives, or sending it back and waiting a while until something close enough to make him happy is available. With the 10xx series reportedly in flush inventory ahead of the next generation mode, I suspect there's a good chance they don't have that particular model on hand and short of someone sending a fixable ones back again won't at any point in the future.
     
  14. Nexus6

    Nexus6 Limp Gawd

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    So an update...

    I have contacted EVGA, they think that it was just flashed with the wrong BIOS since the stickers on the card and the serial number all match up with a 6696 (FTW3 Gaming). They gave me a utility to flash the bios but it just fails with an incompatible hardware warning so they're doing (another) free advanced RMA.

    I've had good luck with EVGA in the past and I'll probably continue to use them in the future for my video cards based on my experience with their customer service. Everyone makes mistakes.
     
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  15. Dayaks

    Dayaks [H]ardness Supreme

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    Are they paying for the shipping?
     
  16. Nexus6

    Nexus6 Limp Gawd

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    Yeah both ways.
     
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  17. Dayaks

    Dayaks [H]ardness Supreme

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    I had 3x 1080ti hybrids fail in a month and they wanted me to pay. Those are my last EVGA cards....
     
  18. DanNeely

    DanNeely 2[H]4U

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    I hate to say it, but fair assessment or not, with 3 that close in a row/all at once they probably decided you were abusing the cards somehow and were looking for an excuse to not do anything at all.
     
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  19. Furious_Styles

    Furious_Styles Gawd

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    Cards used for mining not covered under the warranty?
     
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  20. Nexus6

    Nexus6 Limp Gawd

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    Well to be fair, this one was clearly their fault (mislabeled product). I didn't buy the advanced RMA coverage for my card (an extra $30 at the time of purchase I believe?), so on my first (hybrid shroud problem) and second (bad fan) RMAs I had to pay to ship my cards out to them (one way). Shipping back to me was covered though.
     
  21. Dayaks

    Dayaks [H]ardness Supreme

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    lol what? There’s virtually no way to abuse hybrid cards and have 3/3 die within a month of purchase. They accepted the RMA and it was actually a wide spread issue. If other users weren’t popping out of the woodwork with the same issue I wouldn’t be so bothered by them not covering shipping.

    I am a stubborn asshole so I took them apart, there was somekind of grease in the AIO. I cleaned it up and have been using them like custom waterblocks. EVGA will no longer get my $$$, for GPUs anyways. I like their single rail PSUs.
     
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  22. Jayham

    Jayham Gawd

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    I've nothing but top notch experience with EVGA, I could see that as an easy mistake to make. Glad to hear they got it sorted nice and quick.
     
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  23. _l_

    _l_ [H]ard|Gawd

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    same here and I know they sometimes replace cards they know the buyer damaged (goes back to online comments I read during the GTX 260 days)
     
  24. mope54

    mope54 [H]ardness Supreme

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    I've only ever had them upgrade a card to the closest when they didn't have my exact specs. I've never seen an intentional downgrade and I don't even think they could do that regardless of any fine print disclaimers (which I don't think exist, btw).
     
  25. MATRIXSHARK

    MATRIXSHARK Gawd

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    I had a GTX 1070 go up in a poof of fried capacitor... They replaced it with the same card.. but the new one did NOT have the samsung RAM like the one I sent in... Not the end of the world but still a slight bummer.

    Better story: I had a 780ti go unresponsive for no discernible reason... EVGA replaced it with a GTX 980.

    Best story: I had a modular 850watt P/S from a pre-built Cyperpower that was missing all of the other (unused) cables. They sent me out a whole wire kit completely free.

    EVGA is far from perfect but I'm so far impressed.
     
  26. MMitch

    MMitch Limp Gawd

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    Gigabyte did this for me, sent 3 fans when only one failed. I was really surprised but that was during 7950 debut so no mining nightmare...
    MSI did upgrade both 270X to 370 4GB when I sent them (fans issue also...)

    I would expect a company to match to closest which is better then said product, never a downgrade. Isn't there any law to protect customers from this ?
     
  27. CAD4466HK

    CAD4466HK Gawd

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    That was a downgrade. The 270/270X were essentially rebranded 7870's with 1280 cores.
    MSI "upgraded" you to "4GB 7850's" that have only 1024 cores.
     
  28. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    So you think you are the Keeper of Threads? You think that our community members need to verify with you what they post? Please inform me.
     
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  29. MMitch

    MMitch Limp Gawd

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    You're right, I made a mistake, I checked again and I got 2x 380 4GB installed. (I should of checked first)
    I replaced my 2x 7950 with those, it runs better from what I can tell but I don't play games on computer anymore anyway...

    I was glad they took consideration to return 2 identical cards since I was running them in crossfire.
     
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  30. DanNeely

    DanNeely 2[H]4U

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    A number of years back XFX gave me a replacement heatsink assembly for an ATI 5850 after one of the fans died.
     
  31. wrangler

    wrangler 2[H]4U

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    Always had good service from Evga. No problems whatsoever.
    I've RMA'd motherboards and video cards over the years and never a hassle.
    Now, I know what I'm doing, I document my troubleshooting, save my receipts, upload plenty of photso's etc etc.

    Back in the day, I used to hear stories of magical upgrades through RMA i.e. "I sent in a 680 and they sent me a 780! Evga Rocks!!" I haven't heard any of that shit in a long time but...

    If you do it right on your end, I can't imagine having a problem with Evga. Not to say some haven't. Just my experience and perception.
     
  32. Raendor

    Raendor Gawd

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    The guy has an irritating habit of creating worthless threads all over the place as well.